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External and internal notifications

Last post by crythias « 15 Feb 2012, 14:50
Replies: 3
by gogaman » 15 Feb 2012, 08:11

3 Replies

1289 Views

Last post by crythias
15 Feb 2012, 14:50
Modify ticket list view

Last post by gogaman « 15 Feb 2012, 14:15

by gogaman » 15 Feb 2012, 14:15

0 Replies

645 Views

Last post by gogaman
15 Feb 2012, 14:15
Excluding some CustomerIDs from a generic agent job

Last post by DarknessBBB « 15 Feb 2012, 13:48

by DarknessBBB » 15 Feb 2012, 13:48

0 Replies

434 Views

Last post by DarknessBBB
15 Feb 2012, 13:48
Corrupted article/ticket

Last post by HervE « 15 Feb 2012, 12:11

by HervE » 15 Feb 2012, 12:11

0 Replies

818 Views

Last post by HervE
15 Feb 2012, 12:11
error Gateway Time-out

Last post by rasito « 15 Feb 2012, 10:26

by rasito » 15 Feb 2012, 10:26

0 Replies

584 Views

Last post by rasito
15 Feb 2012, 10:26
After reply a ticket should not automatically be locked

Last post by SonnyB « 15 Feb 2012, 10:06
Replies: 2
by SonnyB » 15 Feb 2012, 08:27

2 Replies

1370 Views

Last post by SonnyB
15 Feb 2012, 10:06
External e-mail and closing note

Last post by gogaman « 15 Feb 2012, 08:27
Replies: 2
by gogaman » 15 Feb 2012, 08:07

2 Replies

1171 Views

Last post by gogaman
15 Feb 2012, 08:27
disable Close button

Last post by micshi « 15 Feb 2012, 06:44
Replies: 3
by value is NULL » 14 Feb 2012, 16:32

3 Replies

1520 Views

Last post by micshi
15 Feb 2012, 06:44
Not receiving agent notifications

Last post by jagger « 14 Feb 2012, 21:53
Replies: 1
by jagger » 14 Feb 2012, 16:49

1 Replies

709 Views

Last post by jagger
14 Feb 2012, 21:53
Postmaster Mail Account > Queue

Last post by jagger « 14 Feb 2012, 18:01
Replies: 2
by jagger » 14 Feb 2012, 17:49

2 Replies

1032 Views

Last post by jagger
14 Feb 2012, 18:01
adding a new freetext in agent area

Last post by crythias « 14 Feb 2012, 15:05
Replies: 9
by jgallego » 12 Sep 2010, 22:03

9 Replies

5867 Views

Last post by crythias
14 Feb 2012, 15:05
DB will not sync with AD

Last post by mcollis « 14 Feb 2012, 12:50
Replies: 9
by HostVentura » 07 Feb 2012, 00:40

9 Replies

5440 Views

Last post by mcollis
14 Feb 2012, 12:50
statistics report as mail

Last post by Ann « 14 Feb 2012, 12:46
Replies: 2
by Ann » 14 Feb 2012, 06:06

2 Replies

1498 Views

Last post by Ann
14 Feb 2012, 12:46
Help for IMAPS configuration pb

Last post by kaneos00 « 14 Feb 2012, 12:33
Replies: 5
by kaneos00 » 25 Jan 2012, 13:31

5 Replies

1014 Views

Last post by kaneos00
14 Feb 2012, 12:33
closing the ticket automatically

Last post by Ann « 14 Feb 2012, 09:08
Replies: 2
by Ann » 14 Feb 2012, 07:46

2 Replies

1178 Views

Last post by Ann
14 Feb 2012, 09:08
Otrs Email Problem

Last post by dileep0358 « 14 Feb 2012, 09:03

by dileep0358 » 14 Feb 2012, 09:03

0 Replies

726 Views

Last post by dileep0358
14 Feb 2012, 09:03
How do I create a phone ticket in new state instead of open?

Last post by micshi « 14 Feb 2012, 04:15
Replies: 2
by provira » 13 Feb 2012, 19:51

2 Replies

1299 Views

Last post by micshi
14 Feb 2012, 04:15
How do I add columns to the Customer ticket Overview?

Last post by micshi « 14 Feb 2012, 04:04
Replies: 1
by provira » 13 Feb 2012, 19:58

1 Replies

842 Views

Last post by micshi
14 Feb 2012, 04:04
menu removing

Last post by Ann « 13 Feb 2012, 16:12
Replies: 3
by Ann » 13 Feb 2012, 15:21

3 Replies

1520 Views

Last post by Ann
13 Feb 2012, 16:12
problems with the agent module notifications

Last post by jd_munoz « 13 Feb 2012, 15:39

by jd_munoz » 13 Feb 2012, 15:39

0 Replies

502 Views

Last post by jd_munoz
13 Feb 2012, 15:39
State Machine

Last post by dnegreira « 13 Feb 2012, 15:04
Replies: 2
by dnegreira » 13 Feb 2012, 14:50

2 Replies

922 Views

Last post by dnegreira
13 Feb 2012, 15:04
Ticket Deadline

Last post by yuri0001 « 13 Feb 2012, 14:28
Replies: 3
by baxta26 » 13 Feb 2012, 12:34

3 Replies

2380 Views

Last post by yuri0001
13 Feb 2012, 14:28
Automatic Email fetching is not working on linux ubuntu

Last post by aramboy « 13 Feb 2012, 11:40
Replies: 2
by aramboy » 13 Feb 2012, 11:01

2 Replies

978 Views

Last post by aramboy
13 Feb 2012, 11:40
Agent Header

Last post by spiderpig « 12 Feb 2012, 20:08
Replies: 4
by spiderpig » 12 Feb 2012, 17:54

4 Replies

1710 Views

Last post by spiderpig
12 Feb 2012, 20:08
Dashboard

Last post by Giulio Soleni « 12 Feb 2012, 01:42
Replies: 7
by spiderpig » 30 Jan 2012, 03:18

7 Replies

3427 Views

Last post by Giulio Soleni
12 Feb 2012, 01:42
change in the status option

Last post by micshi « 10 Feb 2012, 16:33
Replies: 1
by jd_munoz » 07 Feb 2012, 18:17

1 Replies

961 Views

Last post by micshi
10 Feb 2012, 16:33
GenericAgent.pm not found

Last post by jojo « 10 Feb 2012, 15:08
Replies: 4
by spiderpig » 09 Feb 2012, 01:14

4 Replies

1949 Views

Last post by jojo
10 Feb 2012, 15:08
Pending Reminder - Change Pending Time

Last post by jojo « 10 Feb 2012, 12:07
Replies: 1
by doylebobs » 10 Feb 2012, 07:28

1 Replies

1005 Views

Last post by jojo
10 Feb 2012, 12:07
SSO Works, everyone becomes admin.

Last post by jojo « 10 Feb 2012, 00:10
Replies: 3
by atetz » 09 Feb 2012, 18:09

3 Replies

1174 Views

Last post by jojo
10 Feb 2012, 00:10
"Internal Server Error" After upgrading from 2.4.1 to 3.0.4

Last post by ferrosti « 09 Feb 2012, 22:41
Replies: 7
by ruiaraujo » 17 Jan 2011, 02:09

7 Replies

6672 Views

Last post by ferrosti
09 Feb 2012, 22:41
* Internal Server Error * New Installation

Last post by ferrosti « 09 Feb 2012, 22:39
Replies: 4
by sj89 » 08 Feb 2012, 15:12

4 Replies

16674 Views

Last post by ferrosti
09 Feb 2012, 22:39
Using ACL in New Phone Ticket

Last post by xaviercmx « 09 Feb 2012, 19:00
Replies: 2
by xaviercmx » 07 Feb 2012, 20:47

2 Replies

1618 Views

Last post by xaviercmx
09 Feb 2012, 19:00
Editing A Job

Last post by jojo « 09 Feb 2012, 18:03
Replies: 5
by Goldfield » 05 Dec 2011, 12:16

5 Replies

2682 Views

Last post by jojo
09 Feb 2012, 18:03
Merge to oldest - Subject changes

Last post by sparky797 « 09 Feb 2012, 16:27
Replies: 4
by sparky797 » 18 Jan 2012, 16:08

4 Replies

2214 Views

Last post by sparky797
09 Feb 2012, 16:27
AD integration and searches based on AD Attributes

Last post by kool_kid « 09 Feb 2012, 09:06

by kool_kid » 09 Feb 2012, 09:06

0 Replies

749 Views

Last post by kool_kid
09 Feb 2012, 09:06
Can't login from browser

Last post by jojo « 09 Feb 2012, 08:10
Replies: 1
by Janetstarr » 09 Feb 2012, 06:44

1 Replies

777 Views

Last post by jojo
09 Feb 2012, 08:10
Latest Update?

Last post by jojo « 09 Feb 2012, 08:09
Replies: 2
by paolites » 09 Feb 2012, 02:45

2 Replies

805 Views

Last post by jojo
09 Feb 2012, 08:09
ERROR SENDING/RECIVING EMAILS

Last post by jojo « 08 Feb 2012, 22:49
Replies: 1
by marimelnina » 08 Feb 2012, 18:39

1 Replies

814 Views

Last post by jojo
08 Feb 2012, 22:49
Explanation of Customer and Customer Options

Last post by crythias « 08 Feb 2012, 19:02
Replies: 17
by rjcunningham » 22 Nov 2010, 00:14

17 Replies

13344 Views

Last post by crythias
08 Feb 2012, 19:02
Ticket statistic help

Last post by dgravescnc « 08 Feb 2012, 15:54

by dgravescnc » 08 Feb 2012, 15:54

0 Replies

593 Views

Last post by dgravescnc
08 Feb 2012, 15:54
Search for tickets on specific hour

Last post by ferrosti « 08 Feb 2012, 12:19
Replies: 1
by gmoraes » 07 Feb 2012, 18:51

1 Replies

850 Views

Last post by ferrosti
08 Feb 2012, 12:19
Hide locked tickets from the Dashboard

Last post by ipguy « 08 Feb 2012, 05:58
Replies: 1
by rossg » 04 May 2011, 04:02

1 Replies

1404 Views

Last post by ipguy
08 Feb 2012, 05:58
ACL for new phone ticket screen

Last post by xaviercmx « 07 Feb 2012, 20:40

by xaviercmx » 07 Feb 2012, 20:40

0 Replies

850 Views

Last post by xaviercmx
07 Feb 2012, 20:40
OTRS Time out Session

Last post by jojo « 07 Feb 2012, 19:20
Replies: 1
by mdemicoli » 07 Feb 2012, 18:01

1 Replies

1367 Views

Last post by jojo
07 Feb 2012, 19:20
Modify a note

Last post by jojo « 07 Feb 2012, 19:09
Replies: 1
by PointPubMedia » 07 Feb 2012, 18:57

1 Replies

828 Views

Last post by jojo
07 Feb 2012, 19:09
[SOLVED] Notification email

Last post by jojo « 06 Feb 2012, 22:41
Replies: 1
by PointPubMedia » 06 Feb 2012, 22:14

1 Replies

858 Views

Last post by jojo
06 Feb 2012, 22:41
Customizing SLA behavior

Last post by Duff « 06 Feb 2012, 21:04
Replies: 4
by Duff » 30 Jan 2012, 17:50

4 Replies

2184 Views

Last post by Duff
06 Feb 2012, 21:04
Closed Tickets Still in Open View

Last post by wizzbangca « 06 Feb 2012, 20:08
Replies: 3
by wizzbangca » 31 Jan 2012, 01:24

3 Replies

1559 Views

Last post by wizzbangca
06 Feb 2012, 20:08
OTRS Stopped Pulling in Tickets

Last post by ferrosti « 06 Feb 2012, 19:05
Replies: 7
by mallesh » 06 Feb 2012, 08:02

7 Replies

4334 Views

Last post by ferrosti
06 Feb 2012, 19:05
Last Update description

Last post by aramos « 06 Feb 2012, 18:49

by aramos » 06 Feb 2012, 18:49

0 Replies

552 Views

Last post by aramos
06 Feb 2012, 18:49

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