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[SOLVED] Count time until Closed State

Last post by luisjf « 29 Nov 2010, 20:31
Replies: 3
by luisjf » 25 Nov 2010, 18:10

3 Replies

2223 Views

Last post by luisjf
29 Nov 2010, 20:31
Relationship between Customer Company and ITSM Location (CI)

Last post by inewman « 29 Nov 2010, 19:15

by inewman » 29 Nov 2010, 19:15

0 Replies

898 Views

Last post by inewman
29 Nov 2010, 19:15
SOLVED missing icons at top of dashboard

Last post by speiderlars « 29 Nov 2010, 18:48
Replies: 2
by rjcunningham » 21 Nov 2010, 22:17

2 Replies

4630 Views

Last post by speiderlars
29 Nov 2010, 18:48
Is there an option to "tag" tickets?

Last post by crythias « 28 Nov 2010, 21:01
Replies: 1
by sandern » 28 Nov 2010, 20:04

1 Replies

1158 Views

Last post by crythias
28 Nov 2010, 21:01
Moving TicketID to end of Subject Line

Last post by elvanov « 26 Nov 2010, 19:31
Replies: 3
by Mothra » 10 Nov 2010, 15:55

3 Replies

2251 Views

Last post by elvanov
26 Nov 2010, 19:31
Different customer portals

Last post by webnext « 25 Nov 2010, 17:40

by webnext » 25 Nov 2010, 17:40

0 Replies

797 Views

Last post by webnext
25 Nov 2010, 17:40
[solved] new ticket creation via customer.pl: no response

Last post by Odiebla « 25 Nov 2010, 14:01

by Odiebla » 25 Nov 2010, 14:01

0 Replies

859 Views

Last post by Odiebla
25 Nov 2010, 14:01
Upgrade OTRS 2.2.5, ITSM 1.0.5 to OTRS 2.4, ITSM 2.1

Last post by dsa « 25 Nov 2010, 13:15

by dsa » 25 Nov 2010, 13:15

0 Replies

794 Views

Last post by dsa
25 Nov 2010, 13:15
from 2.2.3 to a new 3.0.2

Last post by Ni-Cola « 25 Nov 2010, 12:22
Replies: 9
by Ni-Cola » 24 Nov 2010, 10:31

9 Replies

3662 Views

Last post by Ni-Cola
25 Nov 2010, 12:22
IMAP auth failed

Last post by jojo « 25 Nov 2010, 00:01
Replies: 3
by donkamesen » 23 Nov 2010, 20:53

3 Replies

3253 Views

Last post by jojo
25 Nov 2010, 00:01
Automatically populate FROM field - New phone ticket

Last post by crythias « 24 Nov 2010, 19:54
Replies: 4
by jackmojo » 17 Nov 2010, 00:03

4 Replies

2343 Views

Last post by crythias
24 Nov 2010, 19:54
Negate properties in an ACL?

Last post by Mothra « 24 Nov 2010, 18:47

by Mothra » 24 Nov 2010, 18:47

0 Replies

1087 Views

Last post by Mothra
24 Nov 2010, 18:47
Switching StorageModule to ArticleStorageFS

Last post by jforrow « 24 Nov 2010, 17:29
Replies: 4
by jforrow » 17 Nov 2010, 15:00

4 Replies

5436 Views

Last post by jforrow
24 Nov 2010, 17:29
1 day to autoclose nofification (SOLVED)

Last post by qnetworks « 24 Nov 2010, 17:19
Replies: 6
by qnetworks » 23 Nov 2010, 12:21

6 Replies

8223 Views

Last post by qnetworks
24 Nov 2010, 17:19
Add an OWNER link in QueueView

Last post by jackmojo « 24 Nov 2010, 17:07
Replies: 3
by jackmojo » 13 Nov 2010, 01:13

3 Replies

2102 Views

Last post by jackmojo
24 Nov 2010, 17:07
connecting old tickets to new customer accounts

Last post by Wolfgangf « 24 Nov 2010, 12:32
Replies: 2
by GrendelS » 24 Nov 2010, 12:06

2 Replies

1460 Views

Last post by Wolfgangf
24 Nov 2010, 12:32
Updated from Ver 3 Beta 7 to Final Cannot Login

Last post by BIG_jan « 24 Nov 2010, 10:58
Replies: 3
by craigbrandt » 17 Nov 2010, 13:09

3 Replies

2187 Views

Last post by BIG_jan
24 Nov 2010, 10:58
Approval for Change Request/Ticket

Last post by jacinth « 24 Nov 2010, 09:06

by jacinth » 24 Nov 2010, 09:06

0 Replies

1046 Views

Last post by jacinth
24 Nov 2010, 09:06
Ticket details missing

Last post by stoffelb « 24 Nov 2010, 08:47
Replies: 1
by stoffelb » 23 Nov 2010, 13:33

1 Replies

1005 Views

Last post by stoffelb
24 Nov 2010, 08:47
Seqential updates?

Last post by holmesmail « 23 Nov 2010, 19:56
Replies: 2
by holmesmail » 22 Nov 2010, 20:12

2 Replies

1750 Views

Last post by holmesmail
23 Nov 2010, 19:56
Who created phone ticket

Last post by wdbaruni « 23 Nov 2010, 15:11
Replies: 2
by wdbaruni » 10 Nov 2010, 10:39

2 Replies

1611 Views

Last post by wdbaruni
23 Nov 2010, 15:11
add more info to Open Tickets / Need to be answered

Last post by crythias « 23 Nov 2010, 14:31
Replies: 1
by basd » 23 Nov 2010, 10:37

1 Replies

1390 Views

Last post by crythias
23 Nov 2010, 14:31
Package Manager causing freezes

Last post by ting-tong « 23 Nov 2010, 09:27
Replies: 3
by MichaelR » 10 Nov 2010, 07:24

3 Replies

15424 Views

Last post by ting-tong
23 Nov 2010, 09:27
Found no Queue for XXX

Last post by vaishali_dolas « 23 Nov 2010, 07:32
Replies: 3
by pekkaar » 18 May 2010, 15:02

3 Replies

3687 Views

Last post by vaishali_dolas
23 Nov 2010, 07:32
Export database fields to CSV file

Last post by crythias « 23 Nov 2010, 03:13
Replies: 3
by panres » 22 Nov 2010, 06:10

3 Replies

4311 Views

Last post by crythias
23 Nov 2010, 03:13
Howto patch 3.0.1 to 3.0.2 on Windows

Last post by ovanzandwijk « 23 Nov 2010, 01:22
Replies: 2
by ovanzandwijk » 22 Nov 2010, 12:47

2 Replies

2038 Views

Last post by ovanzandwijk
23 Nov 2010, 01:22
Customer gets Message: No Permission! ticket link

Last post by ahkal « 23 Nov 2010, 00:02
Replies: 5
by ahkal » 18 Nov 2010, 16:04

5 Replies

4287 Views

Last post by ahkal
23 Nov 2010, 00:02
Software Error: Mismatched tag font

Last post by pburbage « 22 Nov 2010, 23:16
Replies: 1
by pburbage » 22 Nov 2010, 22:59

1 Replies

1337 Views

Last post by pburbage
22 Nov 2010, 23:16
How to allow agent edit (add/edit/remove) list of Customers

Last post by qnetworks « 22 Nov 2010, 18:25
Replies: 1
by andriy » 18 Nov 2010, 19:44

1 Replies

1563 Views

Last post by qnetworks
22 Nov 2010, 18:25
No such user --> LDAP authentication

Last post by m_pirker « 22 Nov 2010, 14:44
Replies: 3
by m_pirker » 10 Nov 2010, 17:38

3 Replies

4093 Views

Last post by m_pirker
22 Nov 2010, 14:44
Otrs upgrate 3.0.2 failed [solved]

Last post by andreaconsadori « 22 Nov 2010, 12:40
Replies: 2
by andreaconsadori » 22 Nov 2010, 11:03

2 Replies

2549 Views

Last post by andreaconsadori
22 Nov 2010, 12:40
Posmaster filter (SOLVED)

Last post by qnetworks « 22 Nov 2010, 10:19
Replies: 2
by qnetworks » 18 Nov 2010, 10:37

2 Replies

1821 Views

Last post by qnetworks
22 Nov 2010, 10:19
Support for timezones that are not "hour aligned"?

Last post by MrKamarov « 22 Nov 2010, 03:01

by MrKamarov » 22 Nov 2010, 03:01

0 Replies

785 Views

Last post by MrKamarov
22 Nov 2010, 03:01
[SOLVED] forward information from ticket to another mail

Last post by alfar « 22 Nov 2010, 01:19
Replies: 2
by alfar » 22 Nov 2010, 00:06

2 Replies

2227 Views

Last post by alfar
22 Nov 2010, 01:19
Installing 3.0.2

Last post by pge « 21 Nov 2010, 04:24
Replies: 3
by pge » 20 Nov 2010, 20:07

3 Replies

1705 Views

Last post by pge
21 Nov 2010, 04:24
OTRS with database backend.

Last post by macslack « 21 Nov 2010, 02:48

by macslack » 21 Nov 2010, 02:48

0 Replies

1025 Views

Last post by macslack
21 Nov 2010, 02:48
multiple ldap backends

Last post by Wolfgangf « 20 Nov 2010, 18:22
Replies: 1
by donrtowery » 20 Nov 2010, 00:33

1 Replies

1243 Views

Last post by Wolfgangf
20 Nov 2010, 18:22
Software Error: Mismatched tag font

Last post by pburbage « 19 Nov 2010, 21:44

by pburbage » 19 Nov 2010, 21:44

0 Replies

733 Views

Last post by pburbage
19 Nov 2010, 21:44
Ignore blank body text when changing owner

Last post by elvanov « 19 Nov 2010, 17:29
Replies: 3
by jackmojo » 17 Nov 2010, 00:01

3 Replies

2373 Views

Last post by elvanov
19 Nov 2010, 17:29
Apache slow to respond

Last post by Wolfgangf « 19 Nov 2010, 17:13
Replies: 12
by lucasdgr » 15 Nov 2010, 15:02

12 Replies

11648 Views

Last post by Wolfgangf
19 Nov 2010, 17:13
Configuring OTRS on Linux with AD

Last post by ferrosti « 19 Nov 2010, 11:15
Replies: 1
by chetannagaonkar » 18 Nov 2010, 13:16

1 Replies

1333 Views

Last post by ferrosti
19 Nov 2010, 11:15
Comment/remove the line OTRS Appliance -Powered by TurnK

Last post by jojo « 19 Nov 2010, 10:07
Replies: 1
by rani+bandaru » 19 Nov 2010, 09:58

1 Replies

1604 Views

Last post by jojo
19 Nov 2010, 10:07
Generate FAQs based on available tickets

Last post by vaishali_dolas « 19 Nov 2010, 07:36
Replies: 6
by vaishali_dolas » 30 Sep 2010, 07:23

6 Replies

4789 Views

Last post by vaishali_dolas
19 Nov 2010, 07:36
Software error

Last post by jojo « 19 Nov 2010, 00:37
Replies: 2
by donrtowery » 18 Nov 2010, 23:51

2 Replies

1577 Views

Last post by jojo
19 Nov 2010, 00:37
Problem to make SMTP SSL work

Last post by crythias « 18 Nov 2010, 18:57
Replies: 5
by Unikmedia » 18 Nov 2010, 14:19

5 Replies

2212 Views

Last post by crythias
18 Nov 2010, 18:57
Are LDAP/ActiveDirectory users listed when searched?

Last post by crythias « 18 Nov 2010, 15:41
Replies: 4
by chetannagaonkar » 05 Nov 2010, 15:44

4 Replies

2099 Views

Last post by crythias
18 Nov 2010, 15:41
2 OTRS in 1 server

Last post by lordcapy « 18 Nov 2010, 12:14

by lordcapy » 18 Nov 2010, 12:14

0 Replies

1231 Views

Last post by lordcapy
18 Nov 2010, 12:14
Is ITSM package available for otrs 3.0.2

Last post by rani+bandaru « 18 Nov 2010, 11:30
Replies: 2
by rani+bandaru » 18 Nov 2010, 08:35

2 Replies

1666 Views

Last post by rani+bandaru
18 Nov 2010, 11:30
Bulk import of CUSTOMERS

Last post by andriy « 18 Nov 2010, 05:51
Replies: 4
by andriy » 17 Nov 2010, 20:02

4 Replies

2976 Views

Last post by andriy
18 Nov 2010, 05:51
Updated from Ver 3 Beta 7 to Final Cannot Login

Last post by elvanov « 17 Nov 2010, 20:03
Replies: 1
by craigbrandt » 17 Nov 2010, 14:21

1 Replies

1740 Views

Last post by elvanov
17 Nov 2010, 20:03

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