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OTRS 3.3.9 Customer Information Centre

Last post by nathanaelpearson « 17 Feb 2015, 16:08
Replies: 3
by nathanaelpearson » 24 Nov 2014, 14:18

3 Replies

1067 Views

Last post by nathanaelpearson
17 Feb 2015, 16:08
Visibility of statistics

Last post by aph « 17 Feb 2015, 15:10
Replies: 1
by aph » 17 Feb 2015, 12:51

1 Replies

824 Views

Last post by aph
17 Feb 2015, 15:10
Email Ticket Creation Error

Last post by snapgt « 17 Feb 2015, 03:37
Replies: 2
by snapgt » 16 Feb 2015, 12:51

2 Replies

1216 Views

Last post by snapgt
17 Feb 2015, 03:37
Vacation management

Last post by crythias « 16 Feb 2015, 17:47
Replies: 3
by vincent13 » 16 Feb 2015, 12:04

3 Replies

2673 Views

Last post by crythias
16 Feb 2015, 17:47
[Email Problem]

Last post by karol1301 « 16 Feb 2015, 16:00
Replies: 6
by karol1301 » 06 Feb 2015, 11:54

6 Replies

2742 Views

Last post by karol1301
16 Feb 2015, 16:00
500 internal server error when sending mail

Last post by dane948 « 16 Feb 2015, 14:33
Replies: 6
by dane948 » 09 Feb 2015, 18:31

6 Replies

3625 Views

Last post by dane948
16 Feb 2015, 14:33
Authenticate against Parent and Child Domain.

Last post by crythias « 13 Feb 2015, 23:13
Replies: 3
by ccallow » 13 Feb 2015, 01:21

3 Replies

864 Views

Last post by crythias
13 Feb 2015, 23:13
After upgrading 3.1 GenericAgent doesn't wor

Last post by valeryvdr « 13 Feb 2015, 22:58
Replies: 8
by EstebanMonge » 24 Feb 2014, 20:49

8 Replies

4001 Views

Last post by valeryvdr
13 Feb 2015, 22:58
Error generating Java SEI with wsdl

Last post by wolf97084 « 13 Feb 2015, 20:22
Replies: 1
by wolf97084 » 10 Feb 2015, 23:08

1 Replies

9226 Views

Last post by wolf97084
13 Feb 2015, 20:22
Splitting of Queue in case of a new ticket.

Last post by catharn « 13 Feb 2015, 16:33
Replies: 3
by catharn » 13 Feb 2015, 14:37

3 Replies

1409 Views

Last post by catharn
13 Feb 2015, 16:33
Dashboad Filter

Last post by cmadoery « 13 Feb 2015, 15:40
Replies: 2
by cmadoery » 13 Feb 2015, 14:29

2 Replies

1187 Views

Last post by cmadoery
13 Feb 2015, 15:40
SysConfig - Ticket::Type - Not Editable

Last post by wurzel « 13 Feb 2015, 12:16
Replies: 1
by snapgt » 13 Feb 2015, 11:50

1 Replies

662 Views

Last post by wurzel
13 Feb 2015, 12:16
[SOLVED] OTRS4.0.5 "Use of uninitialized value $Value in string"

Last post by ciotola « 12 Feb 2015, 17:55
Replies: 1
by ciotola » 12 Feb 2015, 11:57

1 Replies

1097 Views

Last post by ciotola
12 Feb 2015, 17:55
Customer queues in web portal

Last post by crythias « 12 Feb 2015, 16:32
Replies: 1
by jimmers1972 » 12 Feb 2015, 15:03

1 Replies

489 Views

Last post by crythias
12 Feb 2015, 16:32
Customer company LDAP sync?

Last post by crythias « 12 Feb 2015, 16:30
Replies: 4
by soos » 06 Aug 2014, 12:57

4 Replies

1904 Views

Last post by crythias
12 Feb 2015, 16:30
Is it possible to do ACL filtering for limiting content of NextState field?

Last post by zbigniew « 12 Feb 2015, 16:28

by zbigniew » 12 Feb 2015, 16:28

0 Replies

846 Views

Last post by zbigniew
12 Feb 2015, 16:28
Keeping track of moved tickets

Last post by aph « 12 Feb 2015, 15:34
Replies: 3
by aph » 12 Feb 2015, 11:54

3 Replies

1502 Views

Last post by aph
12 Feb 2015, 15:34
Custom widget for watched tickets

Last post by aph « 12 Feb 2015, 15:31

by aph » 12 Feb 2015, 15:31

0 Replies

653 Views

Last post by aph
12 Feb 2015, 15:31
Enable ticket watch functionality for certain groups

Last post by aph « 12 Feb 2015, 15:17

by aph » 12 Feb 2015, 15:17

0 Replies

1455 Views

Last post by aph
12 Feb 2015, 15:17
S/MIME - use of "Subject Alternative Names"

Last post by dmitterhuber « 12 Feb 2015, 13:47

by dmitterhuber » 12 Feb 2015, 13:47

0 Replies

389 Views

Last post by dmitterhuber
12 Feb 2015, 13:47
OTRS 4

Last post by jojo « 12 Feb 2015, 12:52
Replies: 1
by tarun282 » 12 Feb 2015, 12:12

1 Replies

489 Views

Last post by jojo
12 Feb 2015, 12:52
OTRS regular expression syntax

Last post by aph « 12 Feb 2015, 12:01
Replies: 2
by aph » 12 Feb 2015, 10:51

2 Replies

5853 Views

Last post by aph
12 Feb 2015, 12:01
Expand SOAP response (Generic Interface)

Last post by kawasakai « 12 Feb 2015, 10:21
Replies: 8
by derfrank » 24 Aug 2014, 19:43

8 Replies

3444 Views

Last post by kawasakai
12 Feb 2015, 10:21
Bug parsing zeroes on email

Last post by nublaii « 11 Feb 2015, 18:19

by nublaii » 11 Feb 2015, 18:19

0 Replies

486 Views

Last post by nublaii
11 Feb 2015, 18:19
Permission denied

Last post by MarcoB106 « 11 Feb 2015, 18:07
Replies: 2
by MarcoB106 » 11 Feb 2015, 17:01

2 Replies

1995 Views

Last post by MarcoB106
11 Feb 2015, 18:07
Error when using a Notification

Last post by crythias « 11 Feb 2015, 16:50
Replies: 1
by andreasfc » 11 Feb 2015, 12:51

1 Replies

871 Views

Last post by crythias
11 Feb 2015, 16:50
Change queue for email tickets?

Last post by crythias « 10 Feb 2015, 20:10
Replies: 1
by GabrielV » 10 Feb 2015, 19:36

1 Replies

973 Views

Last post by crythias
10 Feb 2015, 20:10
Changing Queue not Updating SLA

Last post by crythias « 10 Feb 2015, 20:08
Replies: 3
by retro2707 » 10 Feb 2015, 16:10

3 Replies

1528 Views

Last post by crythias
10 Feb 2015, 20:08
Notification email addresses screwed up

Last post by Linwood « 10 Feb 2015, 17:26
Replies: 4
by Linwood » 10 Feb 2015, 15:52

4 Replies

1982 Views

Last post by Linwood
10 Feb 2015, 17:26
How to include the note in the notification email?

Last post by GabrielV « 10 Feb 2015, 17:19
Replies: 2
by GabrielV » 09 Feb 2015, 22:32

2 Replies

1299 Views

Last post by GabrielV
10 Feb 2015, 17:19
Hide Ticket Menu Button

Last post by crythias « 10 Feb 2015, 15:00
Replies: 1
by Gunjan » 10 Feb 2015, 14:10

1 Replies

982 Views

Last post by crythias
10 Feb 2015, 15:00
FullText-Search box in Customer Portal

Last post by crythias « 10 Feb 2015, 14:55
Replies: 2
by Gunjan » 29 Jan 2015, 07:22

2 Replies

1012 Views

Last post by crythias
10 Feb 2015, 14:55
Agent authentication external database

Last post by jojo « 10 Feb 2015, 08:42
Replies: 1
by caesar305 » 10 Feb 2015, 02:59

1 Replies

997 Views

Last post by jojo
10 Feb 2015, 08:42
TicketZoom Screen after Ticket Lock?

Last post by storm92 « 10 Feb 2015, 02:35

by storm92 » 10 Feb 2015, 02:35

0 Replies

912 Views

Last post by storm92
10 Feb 2015, 02:35
[SOLVED] Change Owner in QuickClose

Last post by PriteshP23 « 09 Feb 2015, 19:07
Replies: 2
by PriteshP23 » 09 Feb 2015, 17:03

2 Replies

1716 Views

Last post by PriteshP23
09 Feb 2015, 19:07
[SOLVED] Error on database (generic_agent_jobs, gi_debugger_entry_content)

Last post by elitt « 09 Feb 2015, 15:18
Replies: 3
by elitt » 05 Feb 2015, 17:23

3 Replies

1907 Views

Last post by elitt
09 Feb 2015, 15:18
Ticket Automatically Closed by Admin OTRS

Last post by PriteshP23 « 09 Feb 2015, 14:49
Replies: 10
by PriteshP23 » 06 Feb 2015, 15:19

10 Replies

4302 Views

Last post by PriteshP23
09 Feb 2015, 14:49
Upgraded from otrs V3 to V4 and getting a verification error for all my packages?

Last post by crythias « 09 Feb 2015, 14:26
Replies: 1
by MJEB » 09 Feb 2015, 13:43

1 Replies

1500 Views

Last post by crythias
09 Feb 2015, 14:26
Dynamic Field in Service

Last post by crythias « 09 Feb 2015, 14:16
Replies: 4
by Gonzalo » 06 Feb 2015, 15:14

4 Replies

2239 Views

Last post by crythias
09 Feb 2015, 14:16
Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.

Last post by danchitu86 « 09 Feb 2015, 11:28
Replies: 5
by danchitu86 » 21 Jan 2015, 08:59

5 Replies

3460 Views

Last post by danchitu86
09 Feb 2015, 11:28
OTRS 4 Systemmonitoring mit Incident verknüpfen

Last post by RStraub « 09 Feb 2015, 10:30
Replies: 5
by etmiesje » 06 Feb 2015, 23:24

5 Replies

3331 Views

Last post by RStraub
09 Feb 2015, 10:30
Create on behalf of

Last post by crythias « 08 Feb 2015, 15:23
Replies: 1
by jimmers1972 » 08 Feb 2015, 15:03

1 Replies

609 Views

Last post by crythias
08 Feb 2015, 15:23
[SOLVED]OTRS4 How to add Customer Company Support

Last post by jimmers1972 « 08 Feb 2015, 14:13
Replies: 2
by jimmers1972 » 07 Feb 2015, 15:35

2 Replies

2408 Views

Last post by jimmers1972
08 Feb 2015, 14:13
Hide external emails in customer dashboard [again]

Last post by crythias « 08 Feb 2015, 07:10
Replies: 1
by ufc » 06 Feb 2015, 15:47

1 Replies

529 Views

Last post by crythias
08 Feb 2015, 07:10
Notifications by email when a ticket is Escalated

Last post by crythias « 08 Feb 2015, 07:08
Replies: 2
by peo » 04 Feb 2015, 14:58

2 Replies

1511 Views

Last post by crythias
08 Feb 2015, 07:08
Generate automatic email when create an agent

Last post by crythias « 08 Feb 2015, 07:01
Replies: 1
by MarcoB106 » 05 Feb 2015, 17:10

1 Replies

770 Views

Last post by crythias
08 Feb 2015, 07:01
[3.3.8] email sometimes goes to wrong queue when to and cc fields are filled

Last post by crythias « 08 Feb 2015, 07:00
Replies: 2
by Wojtek » 30 Jan 2015, 11:36

2 Replies

1628 Views

Last post by crythias
08 Feb 2015, 07:00
MySQL server has gone away, SQL

Last post by crythias « 08 Feb 2015, 06:53
Replies: 4
by aph » 30 Jan 2015, 11:01

4 Replies

2348 Views

Last post by crythias
08 Feb 2015, 06:53
I can't configure SSO on Centos 6

Last post by GabrielV « 06 Feb 2015, 20:46

by GabrielV » 06 Feb 2015, 20:46

0 Replies

2499 Views

Last post by GabrielV
06 Feb 2015, 20:46
Need CustomerCompany->CustomerCompanyKey in Kernel/Config.pm!

Last post by caesar305 « 06 Feb 2015, 20:04
Replies: 2
by caesar305 » 05 Feb 2015, 08:13

2 Replies

1793 Views

Last post by caesar305
06 Feb 2015, 20:04

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