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Prevent reopening of closed Tickets

Last post by ggirao « 21 Feb 2015, 10:50
Replies: 3
by da_diNg » 10 May 2011, 15:19

3 Replies

2042 Views

Last post by ggirao
21 Feb 2015, 10:50
Diable Agent Notification for Owner Upadte

Last post by jojo « 21 Feb 2015, 00:48
Replies: 1
by StefaniaS » 20 Feb 2015, 19:20

1 Replies

860 Views

Last post by jojo
21 Feb 2015, 00:48
Running perl script from GenericAgent CMD

Last post by crythias « 20 Feb 2015, 17:32
Replies: 2
by marcovip » 05 Feb 2015, 14:20

2 Replies

3985 Views

Last post by crythias
20 Feb 2015, 17:32
Remove SLA and Service at Ticket Move

Last post by crythias « 20 Feb 2015, 17:30
Replies: 4
by Gloyde » 20 Feb 2015, 11:11

4 Replies

1014 Views

Last post by crythias
20 Feb 2015, 17:30
[SOLVED] Event based Generic Agent

Last post by crythias « 20 Feb 2015, 17:24
Replies: 7
by duffy » 19 Feb 2015, 08:31

7 Replies

3134 Views

Last post by crythias
20 Feb 2015, 17:24
dependencies for the signatures

Last post by crythias « 20 Feb 2015, 14:03
Replies: 8
by EXN » 16 Feb 2015, 18:05

8 Replies

2151 Views

Last post by crythias
20 Feb 2015, 14:03
"go to dashbord" link doesn't work

Last post by sallami « 19 Feb 2015, 17:06
Replies: 1
by sallami » 19 Feb 2015, 16:54

1 Replies

1334 Views

Last post by sallami
19 Feb 2015, 17:06
Rename a mandatory field?

Last post by jojo « 19 Feb 2015, 16:24
Replies: 3
by ponytail1 » 19 Feb 2015, 14:25

3 Replies

858 Views

Last post by jojo
19 Feb 2015, 16:24
Sanity Check - New install, demo vs final - security & migration

Last post by Linwood « 19 Feb 2015, 06:55
Replies: 2
by Linwood » 11 Feb 2015, 18:36

2 Replies

1604 Views

Last post by Linwood
19 Feb 2015, 06:55
Customer Authentication : sync data from LDAP into OTRS db

Last post by MiDietz « 18 Feb 2015, 17:15
Replies: 9
by MiDietz » 09 Feb 2015, 17:34

9 Replies

4261 Views

Last post by MiDietz
18 Feb 2015, 17:15
[Solved] - Upgrading to version 4.0.5 - Error on CheckDB.pl

Last post by retro2707 « 18 Feb 2015, 15:29
Replies: 2
by retro2707 » 17 Feb 2015, 14:37

2 Replies

1628 Views

Last post by retro2707
18 Feb 2015, 15:29
Convert dtl to tt error

Last post by aph « 18 Feb 2015, 13:52

by aph » 18 Feb 2015, 13:52

0 Replies

1035 Views

Last post by aph
18 Feb 2015, 13:52
error in DB schema update during migration to 4.0.5

Last post by aph « 18 Feb 2015, 11:55
Replies: 5
by aph » 03 Feb 2015, 15:07

5 Replies

2991 Views

Last post by aph
18 Feb 2015, 11:55
[SOLVED]Calandar depends of type of ticket

Last post by Gonzalo « 17 Feb 2015, 19:29
Replies: 1
by Gonzalo » 17 Feb 2015, 19:22

1 Replies

1407 Views

Last post by Gonzalo
17 Feb 2015, 19:29
[SOLVED]text fields broken in reply

Last post by sallami « 17 Feb 2015, 18:39
Replies: 2
by sallami » 17 Feb 2015, 18:05

2 Replies

1737 Views

Last post by sallami
17 Feb 2015, 18:39
[SOLVED]There is no template list in the reply

Last post by sallami « 17 Feb 2015, 16:43
Replies: 2
by sallami » 17 Feb 2015, 14:43

2 Replies

1814 Views

Last post by sallami
17 Feb 2015, 16:43
OTRS 3.3.9 Customer Information Centre

Last post by nathanaelpearson « 17 Feb 2015, 16:08
Replies: 3
by nathanaelpearson » 24 Nov 2014, 14:18

3 Replies

1132 Views

Last post by nathanaelpearson
17 Feb 2015, 16:08
Visibility of statistics

Last post by aph « 17 Feb 2015, 15:10
Replies: 1
by aph » 17 Feb 2015, 12:51

1 Replies

847 Views

Last post by aph
17 Feb 2015, 15:10
Email Ticket Creation Error

Last post by snapgt « 17 Feb 2015, 03:37
Replies: 2
by snapgt » 16 Feb 2015, 12:51

2 Replies

1239 Views

Last post by snapgt
17 Feb 2015, 03:37
Vacation management

Last post by crythias « 16 Feb 2015, 17:47
Replies: 3
by vincent13 » 16 Feb 2015, 12:04

3 Replies

2761 Views

Last post by crythias
16 Feb 2015, 17:47
[Email Problem]

Last post by karol1301 « 16 Feb 2015, 16:00
Replies: 6
by karol1301 » 06 Feb 2015, 11:54

6 Replies

2878 Views

Last post by karol1301
16 Feb 2015, 16:00
500 internal server error when sending mail

Last post by dane948 « 16 Feb 2015, 14:33
Replies: 6
by dane948 » 09 Feb 2015, 18:31

6 Replies

3740 Views

Last post by dane948
16 Feb 2015, 14:33
Authenticate against Parent and Child Domain.

Last post by crythias « 13 Feb 2015, 23:13
Replies: 3
by ccallow » 13 Feb 2015, 01:21

3 Replies

904 Views

Last post by crythias
13 Feb 2015, 23:13
After upgrading 3.1 GenericAgent doesn't wor

Last post by valeryvdr « 13 Feb 2015, 22:58
Replies: 8
by EstebanMonge » 24 Feb 2014, 20:49

8 Replies

4113 Views

Last post by valeryvdr
13 Feb 2015, 22:58
Error generating Java SEI with wsdl

Last post by wolf97084 « 13 Feb 2015, 20:22
Replies: 1
by wolf97084 » 10 Feb 2015, 23:08

1 Replies

9290 Views

Last post by wolf97084
13 Feb 2015, 20:22
Splitting of Queue in case of a new ticket.

Last post by catharn « 13 Feb 2015, 16:33
Replies: 3
by catharn » 13 Feb 2015, 14:37

3 Replies

1464 Views

Last post by catharn
13 Feb 2015, 16:33
Dashboad Filter

Last post by cmadoery « 13 Feb 2015, 15:40
Replies: 2
by cmadoery » 13 Feb 2015, 14:29

2 Replies

1231 Views

Last post by cmadoery
13 Feb 2015, 15:40
SysConfig - Ticket::Type - Not Editable

Last post by wurzel « 13 Feb 2015, 12:16
Replies: 1
by snapgt » 13 Feb 2015, 11:50

1 Replies

687 Views

Last post by wurzel
13 Feb 2015, 12:16
[SOLVED] OTRS4.0.5 "Use of uninitialized value $Value in string"

Last post by ciotola « 12 Feb 2015, 17:55
Replies: 1
by ciotola » 12 Feb 2015, 11:57

1 Replies

1126 Views

Last post by ciotola
12 Feb 2015, 17:55
Customer queues in web portal

Last post by crythias « 12 Feb 2015, 16:32
Replies: 1
by jimmers1972 » 12 Feb 2015, 15:03

1 Replies

518 Views

Last post by crythias
12 Feb 2015, 16:32
Customer company LDAP sync?

Last post by crythias « 12 Feb 2015, 16:30
Replies: 4
by soos » 06 Aug 2014, 12:57

4 Replies

1964 Views

Last post by crythias
12 Feb 2015, 16:30
Is it possible to do ACL filtering for limiting content of NextState field?

Last post by zbigniew « 12 Feb 2015, 16:28

by zbigniew » 12 Feb 2015, 16:28

0 Replies

880 Views

Last post by zbigniew
12 Feb 2015, 16:28
Keeping track of moved tickets

Last post by aph « 12 Feb 2015, 15:34
Replies: 3
by aph » 12 Feb 2015, 11:54

3 Replies

1539 Views

Last post by aph
12 Feb 2015, 15:34
Custom widget for watched tickets

Last post by aph « 12 Feb 2015, 15:31

by aph » 12 Feb 2015, 15:31

0 Replies

679 Views

Last post by aph
12 Feb 2015, 15:31
Enable ticket watch functionality for certain groups

Last post by aph « 12 Feb 2015, 15:17

by aph » 12 Feb 2015, 15:17

0 Replies

1535 Views

Last post by aph
12 Feb 2015, 15:17
S/MIME - use of "Subject Alternative Names"

Last post by dmitterhuber « 12 Feb 2015, 13:47

by dmitterhuber » 12 Feb 2015, 13:47

0 Replies

428 Views

Last post by dmitterhuber
12 Feb 2015, 13:47
OTRS 4

Last post by jojo « 12 Feb 2015, 12:52
Replies: 1
by tarun282 » 12 Feb 2015, 12:12

1 Replies

512 Views

Last post by jojo
12 Feb 2015, 12:52
OTRS regular expression syntax

Last post by aph « 12 Feb 2015, 12:01
Replies: 2
by aph » 12 Feb 2015, 10:51

2 Replies

5931 Views

Last post by aph
12 Feb 2015, 12:01
Expand SOAP response (Generic Interface)

Last post by kawasakai « 12 Feb 2015, 10:21
Replies: 8
by derfrank » 24 Aug 2014, 19:43

8 Replies

3591 Views

Last post by kawasakai
12 Feb 2015, 10:21
Bug parsing zeroes on email

Last post by nublaii « 11 Feb 2015, 18:19

by nublaii » 11 Feb 2015, 18:19

0 Replies

511 Views

Last post by nublaii
11 Feb 2015, 18:19
Permission denied

Last post by MarcoB106 « 11 Feb 2015, 18:07
Replies: 2
by MarcoB106 » 11 Feb 2015, 17:01

2 Replies

2092 Views

Last post by MarcoB106
11 Feb 2015, 18:07
Error when using a Notification

Last post by crythias « 11 Feb 2015, 16:50
Replies: 1
by andreasfc » 11 Feb 2015, 12:51

1 Replies

909 Views

Last post by crythias
11 Feb 2015, 16:50
Change queue for email tickets?

Last post by crythias « 10 Feb 2015, 20:10
Replies: 1
by GabrielV » 10 Feb 2015, 19:36

1 Replies

1055 Views

Last post by crythias
10 Feb 2015, 20:10
Changing Queue not Updating SLA

Last post by crythias « 10 Feb 2015, 20:08
Replies: 3
by retro2707 » 10 Feb 2015, 16:10

3 Replies

1578 Views

Last post by crythias
10 Feb 2015, 20:08
Notification email addresses screwed up

Last post by Linwood « 10 Feb 2015, 17:26
Replies: 4
by Linwood » 10 Feb 2015, 15:52

4 Replies

2040 Views

Last post by Linwood
10 Feb 2015, 17:26
How to include the note in the notification email?

Last post by GabrielV « 10 Feb 2015, 17:19
Replies: 2
by GabrielV » 09 Feb 2015, 22:32

2 Replies

1351 Views

Last post by GabrielV
10 Feb 2015, 17:19
Hide Ticket Menu Button

Last post by crythias « 10 Feb 2015, 15:00
Replies: 1
by Gunjan » 10 Feb 2015, 14:10

1 Replies

1038 Views

Last post by crythias
10 Feb 2015, 15:00
FullText-Search box in Customer Portal

Last post by crythias « 10 Feb 2015, 14:55
Replies: 2
by Gunjan » 29 Jan 2015, 07:22

2 Replies

1049 Views

Last post by crythias
10 Feb 2015, 14:55
Agent authentication external database

Last post by jojo « 10 Feb 2015, 08:42
Replies: 1
by caesar305 » 10 Feb 2015, 02:59

1 Replies

1036 Views

Last post by jojo
10 Feb 2015, 08:42
TicketZoom Screen after Ticket Lock?

Last post by storm92 « 10 Feb 2015, 02:35

by storm92 » 10 Feb 2015, 02:35

0 Replies

962 Views

Last post by storm92
10 Feb 2015, 02:35

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