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Sorting a queue by latest response

Last post by jfreeman2nc « 17 Jan 2012, 21:08
Replies: 2
by jfreeman2nc » 17 Jan 2012, 18:01

2 Replies

1549 Views

Last post by jfreeman2nc
17 Jan 2012, 21:08
Change username and email of a customer

Last post by crythias « 17 Jan 2012, 19:30
Replies: 3
by Giulio Soleni » 17 Jan 2012, 14:59

3 Replies

3506 Views

Last post by crythias
17 Jan 2012, 19:30
Save index.pl when creating a new ticket

Last post by rlivermore « 17 Jan 2012, 18:17
Replies: 4
by rlivermore » 16 Jan 2012, 17:00

4 Replies

1010 Views

Last post by rlivermore
17 Jan 2012, 18:17
Multi department and company setup plus service notification

Last post by swerny « 17 Jan 2012, 17:36
Replies: 1
by Ricey99 » 15 Jan 2012, 11:25

1 Replies

1005 Views

Last post by swerny
17 Jan 2012, 17:36
Customer Information from active direcroy not utf-8 ?

Last post by Wolfgangf « 17 Jan 2012, 13:41
Replies: 3
by spiderpig » 16 Jan 2012, 03:48

3 Replies

1072 Views

Last post by Wolfgangf
17 Jan 2012, 13:41
ACL to show only a particular type of ticket to user.

Last post by Giulio Soleni « 17 Jan 2012, 12:58
Replies: 4
by sneha » 16 Jan 2012, 16:55

4 Replies

2075 Views

Last post by Giulio Soleni
17 Jan 2012, 12:58
Configuring NET::LDAP and Authenication

Last post by jeremymayfield « 16 Jan 2012, 23:40

by jeremymayfield » 16 Jan 2012, 23:40

0 Replies

496 Views

Last post by jeremymayfield
16 Jan 2012, 23:40
limit tickets per customer

Last post by crythias « 16 Jan 2012, 17:35
Replies: 7
by pete83 » 16 Jan 2012, 14:18

7 Replies

2210 Views

Last post by crythias
16 Jan 2012, 17:35
different work-order/change formulars

Last post by _-Flo-_ « 16 Jan 2012, 12:09

by _-Flo-_ » 16 Jan 2012, 12:09

0 Replies

605 Views

Last post by _-Flo-_
16 Jan 2012, 12:09
Autoclose tickets pending state

Last post by sdekroon « 16 Jan 2012, 10:42
Replies: 2
by sdekroon » 13 Jan 2012, 13:21

2 Replies

2831 Views

Last post by sdekroon
16 Jan 2012, 10:42
LDAP authentication for Agents ?

Last post by andersonserra « 13 Jan 2012, 20:44
Replies: 3
by ipguy » 13 Dec 2011, 03:33

3 Replies

3201 Views

Last post by andersonserra
13 Jan 2012, 20:44
need help with agent LDAP Authentication

Last post by andersonserra « 13 Jan 2012, 20:36
Replies: 5
by Nisha » 22 Dec 2011, 22:01

5 Replies

4218 Views

Last post by andersonserra
13 Jan 2012, 20:36
Authentication LDAP

Last post by andersonserra « 13 Jan 2012, 20:29
Replies: 4
by andersonserra » 25 Nov 2011, 00:16

4 Replies

2411 Views

Last post by andersonserra
13 Jan 2012, 20:29
MySQL server has gone away/CentOS Linux/OTRS 3.0.8

Last post by kissg « 13 Jan 2012, 17:56
Replies: 2
by kissg » 13 Jan 2012, 09:57

2 Replies

5976 Views

Last post by kissg
13 Jan 2012, 17:56
NTLM auth error (server hangs)

Last post by artjoms15 « 13 Jan 2012, 17:52
Replies: 2
by artjoms15 » 12 Jan 2012, 11:54

2 Replies

1719 Views

Last post by artjoms15
13 Jan 2012, 17:52
Phone Ticket Auto Assign Agent

Last post by BreadMurderer « 13 Jan 2012, 15:15
Replies: 4
by BreadMurderer » 12 Jan 2012, 15:57

4 Replies

1595 Views

Last post by BreadMurderer
13 Jan 2012, 15:15
Add extra TicketFreeText fields

Last post by hellproducts « 13 Jan 2012, 13:48
Replies: 6
by hellproducts » 13 Jan 2012, 12:08

6 Replies

2747 Views

Last post by hellproducts
13 Jan 2012, 13:48
Turn off auto priority

Last post by Marwain « 13 Jan 2012, 12:13

by Marwain » 13 Jan 2012, 12:13

0 Replies

628 Views

Last post by Marwain
13 Jan 2012, 12:13
Email importance/priority

Last post by Wolfgangf « 13 Jan 2012, 08:12
Replies: 1
by eturconi » 11 Jan 2012, 09:43

1 Replies

948 Views

Last post by Wolfgangf
13 Jan 2012, 08:12
FreeText Field wrong display in Ticket Information

Last post by IcarusNM « 13 Jan 2012, 00:04
Replies: 2
by IcarusNM » 12 Jan 2012, 19:46

2 Replies

1136 Views

Last post by IcarusNM
13 Jan 2012, 00:04
Free Text Field default not working

Last post by IcarusNM « 12 Jan 2012, 19:38
Replies: 4
by IcarusNM » 11 Jan 2012, 23:55

4 Replies

2026 Views

Last post by IcarusNM
12 Jan 2012, 19:38
Issue with LDAP Customer Authentication

Last post by Nisha « 12 Jan 2012, 18:59

by Nisha » 12 Jan 2012, 18:59

0 Replies

663 Views

Last post by Nisha
12 Jan 2012, 18:59
Weekly or monthly reports of billable time per person

Last post by sparker « 12 Jan 2012, 17:43
Replies: 3
by HPP » 30 Sep 2011, 20:11

3 Replies

1618 Views

Last post by sparker
12 Jan 2012, 17:43
Use of uninitialized value in numeric gt (>)

Last post by jojo « 12 Jan 2012, 16:42
Replies: 1
by eturconi » 12 Jan 2012, 10:56

1 Replies

1285 Views

Last post by jojo
12 Jan 2012, 16:42
Setting up company wide multi-department helpdesk

Last post by crythias « 12 Jan 2012, 14:47
Replies: 1
by bbryan » 11 Jan 2012, 23:40

1 Replies

10963 Views

Last post by crythias
12 Jan 2012, 14:47
Queue icons in Statistics (nice to have)

Last post by HervE « 12 Jan 2012, 11:11

by HervE » 12 Jan 2012, 11:11

0 Replies

1726 Views

Last post by HervE
12 Jan 2012, 11:11
Display date create ticket in customer view zoom

Last post by majo053 « 11 Jan 2012, 23:27
Replies: 1
by hero188 » 06 Oct 2011, 08:32

1 Replies

1476 Views

Last post by majo053
11 Jan 2012, 23:27
Building test/developer OTRS system from live System

Last post by sdombora « 11 Jan 2012, 23:07

by sdombora » 11 Jan 2012, 23:07

0 Replies

505 Views

Last post by sdombora
11 Jan 2012, 23:07
Dynamic fields

Last post by KCT « 11 Jan 2012, 18:23
Replies: 1
by KCT » 11 Jan 2012, 17:10

1 Replies

987 Views

Last post by KCT
11 Jan 2012, 18:23
Create multiple user with the same email address

Last post by jojo « 10 Jan 2012, 20:45
Replies: 1
by asima » 10 Jan 2012, 16:57

1 Replies

952 Views

Last post by jojo
10 Jan 2012, 20:45
Ticket - Accounted time

Last post by sparker « 10 Jan 2012, 18:46
Replies: 2
by Sergio » 09 May 2011, 14:43

2 Replies

1307 Views

Last post by sparker
10 Jan 2012, 18:46
Agent ticket "lifecycle"

Last post by nemec « 10 Jan 2012, 16:53
Replies: 2
by nemec » 27 Dec 2011, 16:57

2 Replies

813 Views

Last post by nemec
10 Jan 2012, 16:53
Namespace Core.App could not be initialized ...

Last post by donny75 « 10 Jan 2012, 14:44

by donny75 » 10 Jan 2012, 14:44

0 Replies

513 Views

Last post by donny75
10 Jan 2012, 14:44
Error Module 'Kernel::Config::GenericAgent' not found!

Last post by danchitu86 « 10 Jan 2012, 12:59
Replies: 3
by danchitu86 » 06 Jan 2012, 10:45

3 Replies

1260 Views

Last post by danchitu86
10 Jan 2012, 12:59
HTML code in translated messages

Last post by silkgoat « 10 Jan 2012, 09:35

by silkgoat » 10 Jan 2012, 09:35

0 Replies

427 Views

Last post by silkgoat
10 Jan 2012, 09:35
reply to a client (external email) with email trail included

Last post by sms « 09 Jan 2012, 22:27
Replies: 1
by zyke0423 » 30 Nov 2011, 02:47

1 Replies

1078 Views

Last post by sms
09 Jan 2012, 22:27
Assign customer to queue according to customer type

Last post by crythias « 09 Jan 2012, 20:23
Replies: 1
by duffy » 09 Jan 2012, 16:28

1 Replies

896 Views

Last post by crythias
09 Jan 2012, 20:23
Problem with X-OTRS Headers in 3.0.10 version

Last post by robvietti « 09 Jan 2012, 17:07

by robvietti » 09 Jan 2012, 17:07

0 Replies

376 Views

Last post by robvietti
09 Jan 2012, 17:07
otrs 3 with iis 7 and Microsoft sql

Last post by spiderpig « 09 Jan 2012, 16:51
Replies: 5
by spiderpig » 06 Jan 2012, 04:11

5 Replies

2551 Views

Last post by spiderpig
09 Jan 2012, 16:51
[SOLVED]TicketFreeKeys multiplying

Last post by pekkaar « 09 Jan 2012, 15:47
Replies: 2
by pekkaar » 05 Jan 2012, 18:45

2 Replies

1462 Views

Last post by pekkaar
09 Jan 2012, 15:47
FAQ-Modul: default text for the empty fields?

Last post by joel « 09 Jan 2012, 15:43

by joel » 09 Jan 2012, 15:43

0 Replies

766 Views

Last post by joel
09 Jan 2012, 15:43
Email notifications for user

Last post by crythias « 09 Jan 2012, 15:38
Replies: 2
by nemec » 27 Dec 2011, 16:44

2 Replies

657 Views

Last post by crythias
09 Jan 2012, 15:38
how to remove /otrs/ from URL in windows server 2003?

Last post by mugunth « 09 Jan 2012, 14:42

by mugunth » 09 Jan 2012, 14:42

0 Replies

629 Views

Last post by mugunth
09 Jan 2012, 14:42
Removing otrs from customer url

Last post by mugunth « 09 Jan 2012, 14:24
Replies: 2
by jforrow » 30 Mar 2011, 17:39

2 Replies

1841 Views

Last post by mugunth
09 Jan 2012, 14:24
Filter management

Last post by Wolfgangf « 09 Jan 2012, 13:33
Replies: 4
by dileep0358 » 06 Jan 2012, 08:14

4 Replies

1944 Views

Last post by Wolfgangf
09 Jan 2012, 13:33
Add "unchanged duration" to Dashboard

Last post by HervE « 09 Jan 2012, 11:32

by HervE » 09 Jan 2012, 11:32

0 Replies

515 Views

Last post by HervE
09 Jan 2012, 11:32
Give permission to one agent to create customer in one queue

Last post by nima0102 « 09 Jan 2012, 10:23

by nima0102 » 09 Jan 2012, 10:23

0 Replies

848 Views

Last post by nima0102
09 Jan 2012, 10:23
upgrade to 2.4.9

Last post by veeracoomar « 09 Jan 2012, 10:22
Replies: 3
by thiru2109 » 15 Jan 2011, 20:32

3 Replies

2128 Views

Last post by veeracoomar
09 Jan 2012, 10:22
[SOLVED] Hide Queue from Customer

Last post by zhakal « 08 Jan 2012, 00:34
Replies: 2
by zhakal » 06 Jan 2012, 21:49

2 Replies

1819 Views

Last post by zhakal
08 Jan 2012, 00:34
How to remove otrs from support.domain.com/otrs

Last post by mugunth « 07 Jan 2012, 13:31
Replies: 3
by hardesty » 12 Nov 2010, 20:28

3 Replies

2274 Views

Last post by mugunth
07 Jan 2012, 13:31

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