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How can I retrieve the ITSM::Impact value with TicketGet()?

Last post by shostakovich « 12 Aug 2011, 14:35
Replies: 1
by shostakovich » 12 Aug 2011, 12:09

1 Replies

960 Views

Last post by shostakovich
12 Aug 2011, 14:35
How to Chnage the default Queue

Last post by abhijitsarangi « 12 Aug 2011, 14:35
Replies: 1
by abhijitsarangi » 12 Aug 2011, 14:33

1 Replies

865 Views

Last post by abhijitsarangi
12 Aug 2011, 14:35
User authenticated but no user data found

Last post by ferrosti « 12 Aug 2011, 13:45
Replies: 3
by Cat » 11 Aug 2011, 20:01

3 Replies

2014 Views

Last post by ferrosti
12 Aug 2011, 13:45
Bounce Text not translated

Last post by ferrosti « 12 Aug 2011, 13:15
Replies: 3
by ferrosti » 11 Aug 2011, 12:06

3 Replies

1729 Views

Last post by ferrosti
12 Aug 2011, 13:15
otrs3: skin design leads to inconsistent look

Last post by subo « 12 Aug 2011, 12:07

by subo » 12 Aug 2011, 12:07

0 Replies

1072 Views

Last post by subo
12 Aug 2011, 12:07
Changing CalendarWeekDayStart setting

Last post by sparker « 12 Aug 2011, 01:26

by sparker » 12 Aug 2011, 01:26

0 Replies

608 Views

Last post by sparker
12 Aug 2011, 01:26
[SOLVED]External noter is not being sent

Last post by jojo « 11 Aug 2011, 23:32
Replies: 12
by paulosergio » 10 Aug 2011, 21:26

12 Replies

3380 Views

Last post by jojo
11 Aug 2011, 23:32
commands by email

Last post by crythias « 11 Aug 2011, 22:27
Replies: 1
by robv » 11 Aug 2011, 20:33

1 Replies

816 Views

Last post by crythias
11 Aug 2011, 22:27
Sending subqueue notifications to queue? [SOLVED]

Last post by jawood2005 « 11 Aug 2011, 18:19
Replies: 2
by jawood2005 » 10 Aug 2011, 18:01

2 Replies

1385 Views

Last post by jawood2005
11 Aug 2011, 18:19
AD company -> CustomerID mapping issue

Last post by meraj « 11 Aug 2011, 16:39
Replies: 5
by meraj » 10 Aug 2011, 19:21

5 Replies

2910 Views

Last post by meraj
11 Aug 2011, 16:39
How to Chnage Ticket Status when ticket is Locked

Last post by crythias « 11 Aug 2011, 14:43
Replies: 10
by abhijitsarangi » 09 Aug 2011, 09:58

10 Replies

4309 Views

Last post by crythias
11 Aug 2011, 14:43
OTRS auto forward to customer

Last post by ferrosti « 11 Aug 2011, 12:20
Replies: 1
by oscar » 11 Aug 2011, 05:26

1 Replies

1428 Views

Last post by ferrosti
11 Aug 2011, 12:20
Bad formed attachment's url

Last post by rentalia « 11 Aug 2011, 09:37
Replies: 3
by rentalia » 08 Aug 2011, 11:16

3 Replies

1438 Views

Last post by rentalia
11 Aug 2011, 09:37
OTRS custom notification not trigerring or only once

Last post by crythias « 11 Aug 2011, 00:36
Replies: 6
by Otabutin » 01 Aug 2011, 14:23

6 Replies

1707 Views

Last post by crythias
11 Aug 2011, 00:36
[SOLVED]Problems with crontab

Last post by paulosergio « 10 Aug 2011, 21:27
Replies: 7
by paulosergio » 03 Aug 2011, 17:26

7 Replies

2923 Views

Last post by paulosergio
10 Aug 2011, 21:27
Cannot Display Ticket

Last post by kruegerM « 10 Aug 2011, 19:54
Replies: 2
by kruegerM » 02 Dec 2010, 17:13

2 Replies

1094 Views

Last post by kruegerM
10 Aug 2011, 19:54
inline image not showing in otrs 3.0.9

Last post by waikiki83 « 10 Aug 2011, 15:10

by waikiki83 » 10 Aug 2011, 15:10

0 Replies

1135 Views

Last post by waikiki83
10 Aug 2011, 15:10
On e-mail reply to ticket, words are cut off

Last post by iztok « 10 Aug 2011, 12:50
Replies: 1
by iztok » 04 Aug 2011, 10:29

1 Replies

1380 Views

Last post by iztok
10 Aug 2011, 12:50
Postmaster not deleting E-mail when Customer reply to agent

Last post by renee « 10 Aug 2011, 09:03
Replies: 4
by lightwave22 » 24 Jul 2011, 00:12

4 Replies

2079 Views

Last post by renee
10 Aug 2011, 09:03
Agent Ticket Phone services per queue

Last post by aismail « 10 Aug 2011, 03:39

by aismail » 10 Aug 2011, 03:39

0 Replies

613 Views

Last post by aismail
10 Aug 2011, 03:39
Automated Unlocking doesnt work for me

Last post by MichaelR « 10 Aug 2011, 01:59
Replies: 10
by hoberion » 18 Jul 2011, 09:07

10 Replies

5108 Views

Last post by MichaelR
10 Aug 2011, 01:59
Creating New Tickets With The Company Infomation

Last post by crythias « 09 Aug 2011, 22:21
Replies: 3
by matty83 » 09 Aug 2011, 19:17

3 Replies

1062 Views

Last post by crythias
09 Aug 2011, 22:21
Auto set TicketFreeText<n> to specific value - hidden?

Last post by crythias « 09 Aug 2011, 18:59
Replies: 2
by shostakovich » 09 Aug 2011, 10:42

2 Replies

1247 Views

Last post by crythias
09 Aug 2011, 18:59
Filtering Ticket type based on CUstomerID

Last post by zyke0423 « 09 Aug 2011, 15:48

by zyke0423 » 09 Aug 2011, 15:48

0 Replies

548 Views

Last post by zyke0423
09 Aug 2011, 15:48
Notifications: OTRS_AGENT_* or OTRS_CUSTOMER_*?

Last post by KhaledBlah « 09 Aug 2011, 14:46

by KhaledBlah » 09 Aug 2011, 14:46

0 Replies

1268 Views

Last post by KhaledBlah
09 Aug 2011, 14:46
Add a Field to Tickets

Last post by yourhandisonmyleg « 09 Aug 2011, 08:19
Replies: 4
by yourhandisonmyleg » 12 Jul 2011, 07:38

4 Replies

2853 Views

Last post by yourhandisonmyleg
09 Aug 2011, 08:19
OTRS 2.0.4

Last post by Wolfgangf « 09 Aug 2011, 06:33
Replies: 1
by rodrigosalzman » 08 Aug 2011, 16:28

1 Replies

967 Views

Last post by Wolfgangf
09 Aug 2011, 06:33
OTRS 2.0.4

Last post by MichaelR « 09 Aug 2011, 04:33
Replies: 2
by rodrigosalzman » 08 Aug 2011, 16:31

2 Replies

1412 Views

Last post by MichaelR
09 Aug 2011, 04:33
email autofetch help

Last post by juliom « 08 Aug 2011, 21:12
Replies: 7
by juliom » 08 Aug 2011, 02:58

7 Replies

2595 Views

Last post by juliom
08 Aug 2011, 21:12
Richtext Area disappears

Last post by jvantslot « 08 Aug 2011, 19:47
Replies: 2
by jvantslot » 05 Aug 2011, 00:45

2 Replies

1022 Views

Last post by jvantslot
08 Aug 2011, 19:47
increase the font size in graph

Last post by renee « 08 Aug 2011, 19:31
Replies: 1
by arshadNPC » 08 Aug 2011, 13:44

1 Replies

1106 Views

Last post by renee
08 Aug 2011, 19:31
Filter emails by attachment

Last post by renee « 08 Aug 2011, 18:48
Replies: 5
by kronos » 03 Aug 2011, 13:13

5 Replies

6690 Views

Last post by renee
08 Aug 2011, 18:48
LDAP works for customers, but not agents?

Last post by ferrosti « 08 Aug 2011, 17:52
Replies: 3
by hopeitl » 08 Aug 2011, 14:40

3 Replies

1551 Views

Last post by ferrosti
08 Aug 2011, 17:52
I've seen similar questions...[SOLVED]

Last post by jawood2005 « 08 Aug 2011, 17:24
Replies: 2
by jawood2005 » 05 Aug 2011, 23:45

2 Replies

1215 Views

Last post by jawood2005
08 Aug 2011, 17:24
Want to change Mouse-Over highlight colour

Last post by ludders « 08 Aug 2011, 14:30
Replies: 2
by ludders » 05 Aug 2011, 14:36

2 Replies

2228 Views

Last post by ludders
08 Aug 2011, 14:30
How to display ticket progress on customer panel?

Last post by crythias « 08 Aug 2011, 10:50
Replies: 4
by Donati168 » 04 Aug 2011, 10:30

4 Replies

1743 Views

Last post by crythias
08 Aug 2011, 10:50
Is it possible to filter ITSM Impact (FreeText14) per ACL?

Last post by shostakovich « 08 Aug 2011, 10:21
Replies: 2
by shostakovich » 05 Aug 2011, 15:46

2 Replies

1135 Views

Last post by shostakovich
08 Aug 2011, 10:21
LDAP agent authentication Windows 2008 R2

Last post by juliom « 08 Aug 2011, 02:57
Replies: 15
by hinttitiikeri » 28 Jul 2011, 15:39

15 Replies

5781 Views

Last post by juliom
08 Aug 2011, 02:57
Software Error: Invalid Version Format

Last post by MichaelR « 08 Aug 2011, 01:33
Replies: 6
by sfister » 01 Aug 2011, 22:13

6 Replies

56977 Views

Last post by MichaelR
08 Aug 2011, 01:33
[Solved] Restricting Ticket Types Available to Customers

Last post by MichaelR « 08 Aug 2011, 01:28
Replies: 6
by adupre01 » 30 Jun 2011, 17:14

6 Replies

5693 Views

Last post by MichaelR
08 Aug 2011, 01:28
Config send email ticket to another email address

Last post by hero188 « 06 Aug 2011, 09:35
Replies: 2
by hero188 » 05 Aug 2011, 11:36

2 Replies

1334 Views

Last post by hero188
06 Aug 2011, 09:35
http://host.example.com/login.html?RequestedURL=

Last post by jbtaylor79 « 05 Aug 2011, 17:03
Replies: 2
by jbtaylor79 » 05 Aug 2011, 16:02

2 Replies

3004 Views

Last post by jbtaylor79
05 Aug 2011, 17:03
Nested Configuration Items

Last post by jbtaylor79 « 05 Aug 2011, 16:47
Replies: 3
by jbtaylor79 » 05 Aug 2011, 08:54

3 Replies

1611 Views

Last post by jbtaylor79
05 Aug 2011, 16:47
Lots of Follow up Notifications....! how to stop.....!

Last post by crythias « 05 Aug 2011, 14:12
Replies: 3
by yspanchal » 04 Aug 2011, 18:17

3 Replies

2446 Views

Last post by crythias
05 Aug 2011, 14:12
How to add custom fields to Service/SLA

Last post by Aaron pizz « 05 Aug 2011, 12:40
Replies: 2
by damjanlepceski » 03 Aug 2011, 17:00

2 Replies

1566 Views

Last post by Aaron pizz
05 Aug 2011, 12:40
Config view tickets in Dashboard page

Last post by ferrosti « 05 Aug 2011, 10:38
Replies: 1
by hero188 » 05 Aug 2011, 06:01

1 Replies

1036 Views

Last post by ferrosti
05 Aug 2011, 10:38
Automatic CustomerID and ContactID

Last post by pandafree « 04 Aug 2011, 13:56

by pandafree » 04 Aug 2011, 13:56

0 Replies

714 Views

Last post by pandafree
04 Aug 2011, 13:56
Blackberry will get Multiple new tickets being created?

Last post by jojo « 04 Aug 2011, 09:35
Replies: 16
by oscar » 02 Aug 2011, 08:06

16 Replies

7631 Views

Last post by jojo
04 Aug 2011, 09:35
Retrieving data from external database

Last post by renee « 04 Aug 2011, 08:07
Replies: 5
by kruegerM » 03 Aug 2011, 17:00

5 Replies

3992 Views

Last post by renee
04 Aug 2011, 08:07
Closed Tickets are not visible in Closed Ticket Tab

Last post by pabloroz « 04 Aug 2011, 06:17

by pabloroz » 04 Aug 2011, 06:17

0 Replies

557 Views

Last post by pabloroz
04 Aug 2011, 06:17

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