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help with customer backend

Last post by crythias « 22 Sep 2010, 14:55
Replies: 3
by tsolodov » 21 Sep 2010, 15:32

3 Replies

2772 Views

Last post by crythias
22 Sep 2010, 14:55
Computation of Solution Time

Last post by davidbann « 21 Sep 2010, 21:38
Replies: 3
by mcqueen » 08 Jun 2010, 10:49

3 Replies

3683 Views

Last post by davidbann
21 Sep 2010, 21:38
Email notification to the customer

Last post by davidbann « 21 Sep 2010, 16:31
Replies: 1
by miniouf » 20 Sep 2010, 16:45

1 Replies

2411 Views

Last post by davidbann
21 Sep 2010, 16:31
Change input box size in New Customer Form

Last post by AndyP « 21 Sep 2010, 16:22

by AndyP » 21 Sep 2010, 16:22

0 Replies

981 Views

Last post by AndyP
21 Sep 2010, 16:22
[Resolved] Agents not being notified

Last post by davidbann « 21 Sep 2010, 15:14
Replies: 2
by davidbann » 21 Sep 2010, 15:02

2 Replies

2233 Views

Last post by davidbann
21 Sep 2010, 15:14
Failed to connect/login to IMAP server

Last post by samuellei « 21 Sep 2010, 11:02

by samuellei » 21 Sep 2010, 11:02

0 Replies

1251 Views

Last post by samuellei
21 Sep 2010, 11:02
locked tickets link shows (0) tickets yet i heve some locked

Last post by kenmurimi « 21 Sep 2010, 10:39
Replies: 14
by kenmurimi » 08 Jul 2010, 14:52

14 Replies

9997 Views

Last post by kenmurimi
21 Sep 2010, 10:39
[Resolved] Default Ticket Type

Last post by davidbann « 21 Sep 2010, 07:35
Replies: 2
by davidbann » 20 Sep 2010, 21:45

2 Replies

2871 Views

Last post by davidbann
21 Sep 2010, 07:35
linux newbie needs help with installation

Last post by mritorto « 20 Sep 2010, 22:47
Replies: 3
by mritorto » 13 Sep 2010, 20:45

3 Replies

2549 Views

Last post by mritorto
20 Sep 2010, 22:47
Installing OTRS on a Win hosted Server

Last post by jojo « 20 Sep 2010, 22:27
Replies: 1
by razmaznia » 20 Sep 2010, 21:40

1 Replies

1235 Views

Last post by jojo
20 Sep 2010, 22:27
Setup OTRS email Notifications

Last post by jcom009 « 20 Sep 2010, 14:37

by jcom009 » 20 Sep 2010, 14:37

0 Replies

1281 Views

Last post by jcom009
20 Sep 2010, 14:37
[SOLVED] How to set customer info when sending email

Last post by JDOS « 20 Sep 2010, 11:03
Replies: 9
by JDOS » 15 Sep 2010, 14:47

9 Replies

6161 Views

Last post by JDOS
20 Sep 2010, 11:03
How to Migrate OTRS 2.2 from Limux to Winows

Last post by jcom009 « 20 Sep 2010, 10:55
Replies: 2
by jcom009 » 18 Sep 2010, 15:31

2 Replies

2978 Views

Last post by jcom009
20 Sep 2010, 10:55
New Install - start with 3.0 betas?

Last post by crythias « 19 Sep 2010, 18:36
Replies: 1
by sanroque » 19 Sep 2010, 08:02

1 Replies

1607 Views

Last post by crythias
19 Sep 2010, 18:36
[SOLVED] all email except notifications send fine

Last post by sanroque « 18 Sep 2010, 07:30
Replies: 2
by sanroque » 18 Sep 2010, 00:34

2 Replies

3493 Views

Last post by sanroque
18 Sep 2010, 07:30
3.0 beta Imap Does not fetch automatically.

Last post by eugenes18t « 17 Sep 2010, 20:28
Replies: 6
by eugenes18t » 16 Sep 2010, 23:29

6 Replies

4350 Views

Last post by eugenes18t
17 Sep 2010, 20:28
[Solved]Customer Users <-> Services Management

Last post by bkbarbon « 17 Sep 2010, 19:36
Replies: 1
by bkbarbon » 17 Sep 2010, 16:40

1 Replies

1680 Views

Last post by bkbarbon
17 Sep 2010, 19:36
MySQL error after update

Last post by kugaevsky « 17 Sep 2010, 13:36
Replies: 5
by emis » 01 May 2010, 00:46

5 Replies

155990 Views

Last post by kugaevsky
17 Sep 2010, 13:36
How do SLA's on Email Tickets work?

Last post by ferrosti « 17 Sep 2010, 11:04
Replies: 3
by davidbann » 15 Sep 2010, 11:50

3 Replies

2563 Views

Last post by ferrosti
17 Sep 2010, 11:04
who can upload a OTRS Tags list?

Last post by jojo « 17 Sep 2010, 08:43
Replies: 2
by banksling » 16 Sep 2010, 05:54

2 Replies

1693 Views

Last post by jojo
17 Sep 2010, 08:43
Customize Free Text Fields based on Queue

Last post by jorgebarattini « 16 Sep 2010, 23:47
Replies: 2
by ptay » 13 Jul 2010, 19:34

2 Replies

2089 Views

Last post by jorgebarattini
16 Sep 2010, 23:47
Adding custom registration field in OTRS 3.0

Last post by eugenes18t « 16 Sep 2010, 21:07
Replies: 1
by eugenes18t » 16 Sep 2010, 17:53

1 Replies

1331 Views

Last post by eugenes18t
16 Sep 2010, 21:07
Tickets not in queue view

Last post by crythias « 16 Sep 2010, 19:40
Replies: 3
by RickyA » 15 Sep 2010, 22:00

3 Replies

4665 Views

Last post by crythias
16 Sep 2010, 19:40
[Resolved] Tickets Randomly Not Being Created From Emails

Last post by davidbann « 16 Sep 2010, 17:37
Replies: 10
by davidbann » 30 Aug 2010, 11:03

10 Replies

9607 Views

Last post by davidbann
16 Sep 2010, 17:37
Access rights not understood

Last post by ferrosti « 16 Sep 2010, 16:30
Replies: 7
by Muad_Dib » 14 Sep 2010, 11:17

7 Replies

6900 Views

Last post by ferrosti
16 Sep 2010, 16:30
Configuring Simplified Agent (?) Interface

Last post by Nicsoft « 16 Sep 2010, 16:17
Replies: 2
by Nicsoft » 16 Sep 2010, 15:53

2 Replies

2002 Views

Last post by Nicsoft
16 Sep 2010, 16:17
Postmaster fetch interval

Last post by ferrosti « 15 Sep 2010, 14:58
Replies: 3
by adamjwchen » 15 Sep 2010, 07:27

3 Replies

3234 Views

Last post by ferrosti
15 Sep 2010, 14:58
changed customer header/footer does not work

Last post by DerRudi « 15 Sep 2010, 11:13
Replies: 6
by DerRudi » 14 Sep 2010, 13:44

6 Replies

3675 Views

Last post by DerRudi
15 Sep 2010, 11:13
Filter rule to block none employee requests

Last post by ferrosti « 15 Sep 2010, 11:00
Replies: 2
by adamjwchen » 15 Sep 2010, 05:48

2 Replies

1987 Views

Last post by ferrosti
15 Sep 2010, 11:00
New Stat Report - Missed Response Times

Last post by davidbann « 15 Sep 2010, 08:57

by davidbann » 15 Sep 2010, 08:57

0 Replies

1263 Views

Last post by davidbann
15 Sep 2010, 08:57
Enable Net::SMTP debug for more info

Last post by davidbann « 15 Sep 2010, 08:04
Replies: 2
by davidbann » 14 Sep 2010, 22:59

2 Replies

4671 Views

Last post by davidbann
15 Sep 2010, 08:04
Windows Cron Jobs

Last post by davidbann « 14 Sep 2010, 17:01
Replies: 2
by davidbann » 19 Aug 2010, 13:44

2 Replies

4257 Views

Last post by davidbann
14 Sep 2010, 17:01
Problem install OTRS 2.4.7 on Windows with DB2

Last post by Mike_B « 14 Sep 2010, 16:52
Replies: 1
by Milou » 14 Sep 2010, 10:34

1 Replies

1861 Views

Last post by Mike_B
14 Sep 2010, 16:52
Upgrading OTRS from 2.0.2

Last post by cnevikas « 14 Sep 2010, 08:52
Replies: 3
by cnevikas » 01 Sep 2010, 07:10

3 Replies

2105 Views

Last post by cnevikas
14 Sep 2010, 08:52
Advanced Installation for Windows

Last post by davidbann « 14 Sep 2010, 08:30
Replies: 2
by davidbann » 21 Jun 2010, 22:56

2 Replies

2518 Views

Last post by davidbann
14 Sep 2010, 08:30
Ticket Reminders

Last post by crythias « 13 Sep 2010, 16:29
Replies: 2
by davidbann » 10 Sep 2010, 15:41

2 Replies

2431 Views

Last post by crythias
13 Sep 2010, 16:29
[SOLVED] Panic! No UserData!!! when customers login

Last post by Muad_Dib « 13 Sep 2010, 12:55
Replies: 4
by Muad_Dib » 12 Sep 2010, 14:10

4 Replies

3975 Views

Last post by Muad_Dib
13 Sep 2010, 12:55
LDAP Authentication : error on Apache restart

Last post by ferrosti « 13 Sep 2010, 10:29
Replies: 1
by amacquet » 02 Sep 2010, 16:14

1 Replies

1923 Views

Last post by ferrosti
13 Sep 2010, 10:29
How to allow Team Leader to see tickets of his team?

Last post by ferrosti « 13 Sep 2010, 10:21
Replies: 9
by DenisBY » 09 Sep 2010, 16:54

9 Replies

5047 Views

Last post by ferrosti
13 Sep 2010, 10:21
About the range of the notification mail of Escalation

Last post by kkkkk20090115 « 13 Sep 2010, 06:45
Replies: 1
by kkkkk20090115 » 26 Aug 2010, 07:40

1 Replies

1349 Views

Last post by kkkkk20090115
13 Sep 2010, 06:45
Error creating tickets from email

Last post by petodow « 12 Sep 2010, 19:44
Replies: 4
by petodow » 11 Sep 2010, 22:38

4 Replies

2420 Views

Last post by petodow
12 Sep 2010, 19:44
Readonly combos

Last post by Muad_Dib « 12 Sep 2010, 14:13
Replies: 2
by Muad_Dib » 08 Sep 2010, 14:15

2 Replies

2044 Views

Last post by Muad_Dib
12 Sep 2010, 14:13
[SOLVED] How to activate the companytickets for the customer

Last post by crythias « 10 Sep 2010, 17:58
Replies: 9
by scorpioncf » 10 Sep 2010, 15:19

9 Replies

6186 Views

Last post by crythias
10 Sep 2010, 17:58
IMAP: Can't process mail

Last post by crythias « 10 Sep 2010, 12:46
Replies: 1
by Ticntura » 10 Sep 2010, 11:37

1 Replies

2173 Views

Last post by crythias
10 Sep 2010, 12:46
OTRS iPhone App

Last post by jojo « 09 Sep 2010, 21:25
Replies: 1
by sixfortysix » 09 Sep 2010, 21:23

1 Replies

1907 Views

Last post by jojo
09 Sep 2010, 21:25
SOLVED Outbound email not possible in ticket view?

Last post by timppa67 « 09 Sep 2010, 11:56
Replies: 2
by timppa67 » 06 Sep 2010, 09:04

2 Replies

1725 Views

Last post by timppa67
09 Sep 2010, 11:56
500 error premature end of script

Last post by Fanboy « 09 Sep 2010, 06:35
Replies: 3
by ckjkennedy » 10 Jun 2010, 20:48

3 Replies

3704 Views

Last post by Fanboy
09 Sep 2010, 06:35
Pls help!OTRS does not work on internet but works on LAN

Last post by Fanboy « 09 Sep 2010, 05:49
Replies: 4
by Fanboy » 07 Sep 2010, 05:47

4 Replies

3492 Views

Last post by Fanboy
09 Sep 2010, 05:49
LDAP Exclude computers and groups

Last post by peacefrog « 08 Sep 2010, 18:16
Replies: 3
by peacefrog » 07 Sep 2010, 18:19

3 Replies

3629 Views

Last post by peacefrog
08 Sep 2010, 18:16
Integration between two OTRS

Last post by Fanboy « 08 Sep 2010, 11:03
Replies: 8
by aojunior » 23 Aug 2010, 16:26

8 Replies

5894 Views

Last post by Fanboy
08 Sep 2010, 11:03

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