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Allow customer to see all tickets in his queue

Last post by cisiu « 26 Feb 2016, 16:19

by cisiu » 26 Feb 2016, 16:19

0 Replies

682 Views

Last post by cisiu
26 Feb 2016, 16:19
e-mail sent from otrs includes extra '='-character

Last post by jjurkus « 25 Feb 2016, 19:50

by jjurkus » 25 Feb 2016, 19:50

0 Replies

789 Views

Last post by jjurkus
25 Feb 2016, 19:50
[Solved]Show Customer properties in OTRS Stats

Last post by marcosaurelio « 25 Feb 2016, 18:44
Replies: 5
by marcosaurelio » 24 Feb 2016, 20:28

5 Replies

3977 Views

Last post by marcosaurelio
25 Feb 2016, 18:44
Notification Template (.tt) [% Data.* %] Fields

Last post by RStraub « 25 Feb 2016, 17:55
Replies: 5
by Lopson » 25 Feb 2016, 13:22

5 Replies

1553 Views

Last post by RStraub
25 Feb 2016, 17:55
Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Last post by jjurkus « 25 Feb 2016, 17:24
Replies: 1
by zbigniew » 25 Feb 2016, 16:39

1 Replies

1340 Views

Last post by jjurkus
25 Feb 2016, 17:24
Link to all tickets - ticketview

Last post by ingesb « 25 Feb 2016, 10:10
Replies: 2
by ingesb » 24 Feb 2016, 13:32

2 Replies

1410 Views

Last post by ingesb
25 Feb 2016, 10:10
TicketCreate REST Api how to add send notification to CC address

Last post by prevelikzalogaj « 24 Feb 2016, 19:10
Replies: 2
by prevelikzalogaj » 24 Feb 2016, 17:32

2 Replies

2112 Views

Last post by prevelikzalogaj
24 Feb 2016, 19:10
Empty system log

Last post by roghan « 24 Feb 2016, 16:34
Replies: 2
by roghan » 24 Feb 2016, 15:54

2 Replies

2443 Views

Last post by roghan
24 Feb 2016, 16:34
after Upgrade from 4.0.16 to 5.0.7 :: no FAQ content

Last post by sgw « 24 Feb 2016, 10:27
Replies: 3
by sgw » 21 Feb 2016, 13:32

3 Replies

14386 Views

Last post by sgw
24 Feb 2016, 10:27
Agents to only see "Responsible" tickets

Last post by brendanlim « 24 Feb 2016, 09:11
Replies: 5
by brendanlim » 26 Jan 2016, 07:23

5 Replies

2802 Views

Last post by brendanlim
24 Feb 2016, 09:11
CMDB Import / Export GUI Link Missing?

Last post by brendanlim « 24 Feb 2016, 04:56
Replies: 2
by brendanlim » 23 Feb 2016, 04:59

2 Replies

1346 Views

Last post by brendanlim
24 Feb 2016, 04:56
(Solved) Error 404 not found installer.pl (Ubuntu 14.04/OTRS5)

Last post by pituca « 23 Feb 2016, 16:32
Replies: 2
by pituca » 19 Feb 2016, 20:28

2 Replies

3879 Views

Last post by pituca
23 Feb 2016, 16:32
OTRS Dynamic Field Based Sender Address

Last post by duncan9562 « 23 Feb 2016, 15:14

by duncan9562 » 23 Feb 2016, 15:14

0 Replies

955 Views

Last post by duncan9562
23 Feb 2016, 15:14
[SOLVED] Services are not displayed for some users after upgrade 5.0.6

Last post by amdkryn « 22 Feb 2016, 17:14
Replies: 2
by amdkryn » 19 Feb 2016, 13:50

2 Replies

1571 Views

Last post by amdkryn
22 Feb 2016, 17:14
Process ticket - Owner is changed automatically on ticket forward

Last post by aph « 22 Feb 2016, 16:23
Replies: 1
by aph » 15 Feb 2016, 18:25

1 Replies

1478 Views

Last post by aph
22 Feb 2016, 16:23
SysConfig Part for Article Submenu???

Last post by nd0 « 22 Feb 2016, 14:15
Replies: 4
by rkuconform » 18 Oct 2013, 09:23

4 Replies

1835 Views

Last post by nd0
22 Feb 2016, 14:15
activity process ticket

Last post by vincent13 « 22 Feb 2016, 12:18

by vincent13 » 22 Feb 2016, 12:18

0 Replies

812 Views

Last post by vincent13
22 Feb 2016, 12:18
what is at least one transport method for mandatory notifications?

Last post by davidbann « 22 Feb 2016, 08:19
Replies: 2
by bcerk » 22 Jan 2016, 09:53

2 Replies

1685 Views

Last post by davidbann
22 Feb 2016, 08:19
Ticket Notification Management [Solved]

Last post by spiderpig « 22 Feb 2016, 01:58
Replies: 2
by spiderpig » 09 Feb 2016, 15:25

2 Replies

1805 Views

Last post by spiderpig
22 Feb 2016, 01:58
Find out why tickets are merged

Last post by RobinS « 22 Feb 2016, 00:09
Replies: 4
by RobinS » 15 Feb 2016, 00:50

4 Replies

1968 Views

Last post by RobinS
22 Feb 2016, 00:09
OTRS Scheduler Daemon Cron: MailAccountFetch SpoolMailsReprocess

Last post by nfplacide « 21 Feb 2016, 16:23

by nfplacide » 21 Feb 2016, 16:23

0 Replies

1842 Views

Last post by nfplacide
21 Feb 2016, 16:23
[SOLVED] Errors on DBUpdate-to-5.pl From 4.0.x to 5.0.6

Last post by Giulio Soleni « 20 Feb 2016, 20:18
Replies: 2
by Giulio Soleni » 14 Feb 2016, 18:30

2 Replies

1685 Views

Last post by Giulio Soleni
20 Feb 2016, 20:18
Notification Subject Tags

Last post by thunter28 « 19 Feb 2016, 21:44
Replies: 1
by thunter28 » 19 Feb 2016, 20:58

1 Replies

1105 Views

Last post by thunter28
19 Feb 2016, 21:44
OTRS5/RHEL-7 perl(Template), perl(XML::LibXSLT) error

Last post by pituca « 19 Feb 2016, 19:37
Replies: 9
by pituca » 17 Feb 2016, 18:37

9 Replies

8353 Views

Last post by pituca
19 Feb 2016, 19:37
Error "No Permission to use this frontend subaction module!"

Last post by RodrigoPetter « 19 Feb 2016, 18:09
Replies: 1
by RodrigoPetter » 16 Feb 2016, 17:54

1 Replies

2671 Views

Last post by RodrigoPetter
19 Feb 2016, 18:09
Fetching mail with starttls on Exchange server

Last post by nltui « 19 Feb 2016, 17:52
Replies: 2
by nltui » 11 Feb 2016, 19:45

2 Replies

2066 Views

Last post by nltui
19 Feb 2016, 17:52
Autoreply via mail not for New Phone Tickets

Last post by Banta5000 « 19 Feb 2016, 12:41
Replies: 2
by Banta5000 » 05 Feb 2016, 18:22

2 Replies

935 Views

Last post by Banta5000
19 Feb 2016, 12:41
Queue transfer counter

Last post by cbruigom « 18 Feb 2016, 20:34

by cbruigom » 18 Feb 2016, 20:34

0 Replies

901 Views

Last post by cbruigom
18 Feb 2016, 20:34
Modify header email

Last post by machadoa « 18 Feb 2016, 18:37
Replies: 5
by machadoa » 18 Feb 2016, 12:37

5 Replies

2944 Views

Last post by machadoa
18 Feb 2016, 18:37
Generic Agent Error when more then 4000 Tickets affected

Last post by Monitor02 « 18 Feb 2016, 16:54

by Monitor02 » 18 Feb 2016, 16:54

0 Replies

668 Views

Last post by Monitor02
18 Feb 2016, 16:54
(SOLVED) Default time lapse for pending date

Last post by wheelshot « 18 Feb 2016, 16:03
Replies: 2
by wheelshot » 18 Feb 2016, 15:43

2 Replies

1259 Views

Last post by wheelshot
18 Feb 2016, 16:03
(SOLVED) Reminder email to agent on pending date time

Last post by wheelshot « 17 Feb 2016, 20:47
Replies: 2
by wheelshot » 11 Feb 2016, 20:44

2 Replies

2035 Views

Last post by wheelshot
17 Feb 2016, 20:47
[Solved] SSO fallback

Last post by root « 17 Feb 2016, 19:28
Replies: 4
by jjurkus » 29 Jan 2016, 16:03

4 Replies

5845 Views

Last post by root
17 Feb 2016, 19:28
Automatic statistic generation in OTRS 5

Last post by jnelson « 17 Feb 2016, 18:32
Replies: 3
by jnelson » 05 Feb 2016, 21:24

3 Replies

2772 Views

Last post by jnelson
17 Feb 2016, 18:32
MySQL or MariaDB for RHEL7?

Last post by pituca « 17 Feb 2016, 18:20
Replies: 5
by pituca » 16 Feb 2016, 17:53

5 Replies

3496 Views

Last post by pituca
17 Feb 2016, 18:20
Customer Reply Template/Note Body Formatting

Last post by thunter28 « 17 Feb 2016, 16:15

by thunter28 » 17 Feb 2016, 16:15

0 Replies

738 Views

Last post by thunter28
17 Feb 2016, 16:15
Agent Default Queue

Last post by Sleepy « 17 Feb 2016, 14:52
Replies: 2
by Sleepy » 16 Feb 2016, 16:36

2 Replies

1826 Views

Last post by Sleepy
17 Feb 2016, 14:52
[SOLVED] How to add a CC to the auto reply autoresponse

Last post by JeroenB « 17 Feb 2016, 14:04
Replies: 2
by JeroenB » 12 Feb 2016, 18:19

2 Replies

1467 Views

Last post by JeroenB
17 Feb 2016, 14:04
(sorry for cross-post) New Agent Note no longer appearing in notification emails...

Last post by EXG133 « 17 Feb 2016, 12:44
Replies: 2
by scrumb » 09 Feb 2016, 17:25

2 Replies

983 Views

Last post by EXG133
17 Feb 2016, 12:44
persistent message into server

Last post by machadoa « 17 Feb 2016, 11:03

by machadoa » 17 Feb 2016, 11:03

0 Replies

1107 Views

Last post by machadoa
17 Feb 2016, 11:03
Customer Portal - Company Tickets - Limit visibility by Service

Last post by luislucio « 15 Feb 2016, 21:05

by luislucio » 15 Feb 2016, 21:05

0 Replies

595 Views

Last post by luislucio
15 Feb 2016, 21:05
POP3 leave emails untouched in exchange, if reject by OTRS as Tickets

Last post by luislucio « 15 Feb 2016, 20:51
Replies: 2
by luislucio » 12 Feb 2016, 16:58

2 Replies

748 Views

Last post by luislucio
15 Feb 2016, 20:51
Change web service soap response from 1.1 to 1.2

Last post by leesguer « 15 Feb 2016, 17:02
Replies: 5
by wolf97084 » 10 Mar 2015, 19:16

5 Replies

5638 Views

Last post by leesguer
15 Feb 2016, 17:02
Notifications in 5.0.x

Last post by yuri0001 « 15 Feb 2016, 14:07

by yuri0001 » 15 Feb 2016, 14:07

0 Replies

1408 Views

Last post by yuri0001
15 Feb 2016, 14:07
[OTRS4] Impossible to Send Message.

Last post by amitiyer « 15 Feb 2016, 13:19
Replies: 4
by amitiyer » 15 Feb 2016, 09:30

4 Replies

1018 Views

Last post by amitiyer
15 Feb 2016, 13:19
[OTRS 5] LDAP sync to Customers

Last post by Ralph « 15 Feb 2016, 09:05
Replies: 4
by Ralph » 08 Feb 2016, 15:12

4 Replies

5525 Views

Last post by Ralph
15 Feb 2016, 09:05
[SOLVED] Bulk ticket update error post 5.0.6-01 update

Last post by amdkryn « 13 Feb 2016, 21:14
Replies: 1
by amdkryn » 13 Feb 2016, 20:38

1 Replies

1691 Views

Last post by amdkryn
13 Feb 2016, 21:14
Send automatic reports on OTRS 4 -

Last post by wurzel « 12 Feb 2016, 22:45
Replies: 1
by DavidNunes » 12 Feb 2016, 21:03

1 Replies

1037 Views

Last post by wurzel
12 Feb 2016, 22:45
Error upgrading OTRS 4 to 5.0.6

Last post by RodrigoPetter « 12 Feb 2016, 15:13
Replies: 4
by RodrigoPetter » 11 Feb 2016, 19:26

4 Replies

2743 Views

Last post by RodrigoPetter
12 Feb 2016, 15:13
Active Directory contacts in To field

Last post by aph « 12 Feb 2016, 12:06
Replies: 5
by aph » 01 Feb 2016, 15:24

5 Replies

4363 Views

Last post by aph
12 Feb 2016, 12:06

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