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OTRS 3.3.14 - agent closing tickets in given queue [reporting]

Last post by kayjay « 06 Mar 2016, 18:09

by kayjay » 06 Mar 2016, 18:09

0 Replies

591 Views

Last post by kayjay
06 Mar 2016, 18:09
Password reset email rejected by Google

Last post by abraden « 04 Mar 2016, 22:27
Replies: 3
by abraden » 04 Mar 2016, 21:59

3 Replies

1021 Views

Last post by abraden
04 Mar 2016, 22:27
[SOLVED] Send ticket to Queue based on service (ACL)

Last post by jonathanb « 04 Mar 2016, 12:44
Replies: 3
by jonathanb » 04 Mar 2016, 10:47

3 Replies

1778 Views

Last post by jonathanb
04 Mar 2016, 12:44
mapping CustomerUser data and CustomerCompany

Last post by machadoa « 04 Mar 2016, 10:05
Replies: 4
by machadoa » 03 Mar 2016, 15:51

4 Replies

2141 Views

Last post by machadoa
04 Mar 2016, 10:05
How can be disable or remove or hide ( All , Open , Close ) in customer portal tickets menu ?

Last post by burakmertoglu « 03 Mar 2016, 18:41

by burakmertoglu » 03 Mar 2016, 18:41

0 Replies

754 Views

Last post by burakmertoglu
03 Mar 2016, 18:41
Custom dashlet containing SQL results

Last post by hcassidy « 03 Mar 2016, 18:19
Replies: 2
by hcassidy » 02 Mar 2016, 15:15

2 Replies

1132 Views

Last post by hcassidy
03 Mar 2016, 18:19
Creating tickets from a URL, new lines in 'body' field

Last post by Varsas « 03 Mar 2016, 17:59
Replies: 1
by Varsas » 01 Mar 2016, 12:34

1 Replies

1691 Views

Last post by Varsas
03 Mar 2016, 17:59
Customer Portal ticket menu not working | 3.2.1 (Solved)

Last post by burakmertoglu « 03 Mar 2016, 15:38
Replies: 15
by pituca » 03 Feb 2013, 13:55

15 Replies

5581 Views

Last post by burakmertoglu
03 Mar 2016, 15:38
New close ticket button

Last post by RStraub « 03 Mar 2016, 12:57
Replies: 1
by czeri » 03 Mar 2016, 12:19

1 Replies

1096 Views

Last post by RStraub
03 Mar 2016, 12:57
redirect to index.pl and customer.pl

Last post by rajbps « 03 Mar 2016, 11:12
Replies: 6
by aph » 26 Feb 2015, 18:29

6 Replies

12005 Views

Last post by rajbps
03 Mar 2016, 11:12
Auto get customer from forwarded mail

Last post by davidh « 02 Mar 2016, 19:02
Replies: 2
by davidh » 02 Mar 2016, 15:44

2 Replies

693 Views

Last post by davidh
02 Mar 2016, 19:02
dynamic field based on customer

Last post by machadoa « 02 Mar 2016, 18:15
Replies: 3
by machadoa » 29 Feb 2016, 17:33

3 Replies

7209 Views

Last post by machadoa
02 Mar 2016, 18:15
auto close ticket

Last post by machadoa « 02 Mar 2016, 17:30
Replies: 4
by machadoa » 02 Mar 2016, 12:53

4 Replies

2881 Views

Last post by machadoa
02 Mar 2016, 17:30
ArticleCopyMoveDelete not correctly installed

Last post by jojo « 02 Mar 2016, 15:20
Replies: 7
by aph » 22 Oct 2014, 10:06

7 Replies

2842 Views

Last post by jojo
02 Mar 2016, 15:20
Default pop up window size

Last post by RodrigoPetter « 01 Mar 2016, 22:40
Replies: 3
by ptay » 07 Dec 2010, 23:20

3 Replies

4823 Views

Last post by RodrigoPetter
01 Mar 2016, 22:40
SLA when tickets move inbetween departments

Last post by razia « 01 Mar 2016, 07:03

by razia » 01 Mar 2016, 07:03

0 Replies

589 Views

Last post by razia
01 Mar 2016, 07:03
Custom GenericInterface Module.. how?

Last post by Saiifii « 29 Feb 2016, 18:49

by Saiifii » 29 Feb 2016, 18:49

0 Replies

894 Views

Last post by Saiifii
29 Feb 2016, 18:49
Connecting to ORACLE RAC using service_name

Last post by Christo « 29 Feb 2016, 18:40
Replies: 1
by Christo » 29 Feb 2016, 17:52

1 Replies

1394 Views

Last post by Christo
29 Feb 2016, 18:40
Mail fetch error auth failed

Last post by mmjlz « 29 Feb 2016, 13:02

by mmjlz » 29 Feb 2016, 13:02

0 Replies

731 Views

Last post by mmjlz
29 Feb 2016, 13:02
How to change the customer login language

Last post by roghan « 26 Feb 2016, 17:28
Replies: 2
by roghan » 26 Feb 2016, 17:02

2 Replies

3107 Views

Last post by roghan
26 Feb 2016, 17:28
Allow customer to see all tickets in his queue

Last post by cisiu « 26 Feb 2016, 16:19

by cisiu » 26 Feb 2016, 16:19

0 Replies

741 Views

Last post by cisiu
26 Feb 2016, 16:19
e-mail sent from otrs includes extra '='-character

Last post by jjurkus « 25 Feb 2016, 19:50

by jjurkus » 25 Feb 2016, 19:50

0 Replies

813 Views

Last post by jjurkus
25 Feb 2016, 19:50
[Solved]Show Customer properties in OTRS Stats

Last post by marcosaurelio « 25 Feb 2016, 18:44
Replies: 5
by marcosaurelio » 24 Feb 2016, 20:28

5 Replies

4218 Views

Last post by marcosaurelio
25 Feb 2016, 18:44
Notification Template (.tt) [% Data.* %] Fields

Last post by RStraub « 25 Feb 2016, 17:55
Replies: 5
by Lopson » 25 Feb 2016, 13:22

5 Replies

1701 Views

Last post by RStraub
25 Feb 2016, 17:55
Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Last post by jjurkus « 25 Feb 2016, 17:24
Replies: 1
by zbigniew » 25 Feb 2016, 16:39

1 Replies

1380 Views

Last post by jjurkus
25 Feb 2016, 17:24
Link to all tickets - ticketview

Last post by ingesb « 25 Feb 2016, 10:10
Replies: 2
by ingesb » 24 Feb 2016, 13:32

2 Replies

1467 Views

Last post by ingesb
25 Feb 2016, 10:10
TicketCreate REST Api how to add send notification to CC address

Last post by prevelikzalogaj « 24 Feb 2016, 19:10
Replies: 2
by prevelikzalogaj » 24 Feb 2016, 17:32

2 Replies

2408 Views

Last post by prevelikzalogaj
24 Feb 2016, 19:10
Empty system log

Last post by roghan « 24 Feb 2016, 16:34
Replies: 2
by roghan » 24 Feb 2016, 15:54

2 Replies

2527 Views

Last post by roghan
24 Feb 2016, 16:34
after Upgrade from 4.0.16 to 5.0.7 :: no FAQ content

Last post by sgw « 24 Feb 2016, 10:27
Replies: 3
by sgw » 21 Feb 2016, 13:32

3 Replies

14462 Views

Last post by sgw
24 Feb 2016, 10:27
Agents to only see "Responsible" tickets

Last post by brendanlim « 24 Feb 2016, 09:11
Replies: 5
by brendanlim » 26 Jan 2016, 07:23

5 Replies

2865 Views

Last post by brendanlim
24 Feb 2016, 09:11
CMDB Import / Export GUI Link Missing?

Last post by brendanlim « 24 Feb 2016, 04:56
Replies: 2
by brendanlim » 23 Feb 2016, 04:59

2 Replies

1374 Views

Last post by brendanlim
24 Feb 2016, 04:56
(Solved) Error 404 not found installer.pl (Ubuntu 14.04/OTRS5)

Last post by pituca « 23 Feb 2016, 16:32
Replies: 2
by pituca » 19 Feb 2016, 20:28

2 Replies

4032 Views

Last post by pituca
23 Feb 2016, 16:32
OTRS Dynamic Field Based Sender Address

Last post by duncan9562 « 23 Feb 2016, 15:14

by duncan9562 » 23 Feb 2016, 15:14

0 Replies

984 Views

Last post by duncan9562
23 Feb 2016, 15:14
[SOLVED] Services are not displayed for some users after upgrade 5.0.6

Last post by amdkryn « 22 Feb 2016, 17:14
Replies: 2
by amdkryn » 19 Feb 2016, 13:50

2 Replies

1704 Views

Last post by amdkryn
22 Feb 2016, 17:14
Process ticket - Owner is changed automatically on ticket forward

Last post by aph « 22 Feb 2016, 16:23
Replies: 1
by aph » 15 Feb 2016, 18:25

1 Replies

1518 Views

Last post by aph
22 Feb 2016, 16:23
SysConfig Part for Article Submenu???

Last post by nd0 « 22 Feb 2016, 14:15
Replies: 4
by rkuconform » 18 Oct 2013, 09:23

4 Replies

1911 Views

Last post by nd0
22 Feb 2016, 14:15
activity process ticket

Last post by vincent13 « 22 Feb 2016, 12:18

by vincent13 » 22 Feb 2016, 12:18

0 Replies

839 Views

Last post by vincent13
22 Feb 2016, 12:18
what is at least one transport method for mandatory notifications?

Last post by davidbann « 22 Feb 2016, 08:19
Replies: 2
by bcerk » 22 Jan 2016, 09:53

2 Replies

1716 Views

Last post by davidbann
22 Feb 2016, 08:19
Ticket Notification Management [Solved]

Last post by spiderpig « 22 Feb 2016, 01:58
Replies: 2
by spiderpig » 09 Feb 2016, 15:25

2 Replies

1857 Views

Last post by spiderpig
22 Feb 2016, 01:58
Find out why tickets are merged

Last post by RobinS « 22 Feb 2016, 00:09
Replies: 4
by RobinS » 15 Feb 2016, 00:50

4 Replies

2010 Views

Last post by RobinS
22 Feb 2016, 00:09
OTRS Scheduler Daemon Cron: MailAccountFetch SpoolMailsReprocess

Last post by nfplacide « 21 Feb 2016, 16:23

by nfplacide » 21 Feb 2016, 16:23

0 Replies

1873 Views

Last post by nfplacide
21 Feb 2016, 16:23
[SOLVED] Errors on DBUpdate-to-5.pl From 4.0.x to 5.0.6

Last post by Giulio Soleni « 20 Feb 2016, 20:18
Replies: 2
by Giulio Soleni » 14 Feb 2016, 18:30

2 Replies

1715 Views

Last post by Giulio Soleni
20 Feb 2016, 20:18
Notification Subject Tags

Last post by thunter28 « 19 Feb 2016, 21:44
Replies: 1
by thunter28 » 19 Feb 2016, 20:58

1 Replies

1165 Views

Last post by thunter28
19 Feb 2016, 21:44
OTRS5/RHEL-7 perl(Template), perl(XML::LibXSLT) error

Last post by pituca « 19 Feb 2016, 19:37
Replies: 9
by pituca » 17 Feb 2016, 18:37

9 Replies

8560 Views

Last post by pituca
19 Feb 2016, 19:37
Error "No Permission to use this frontend subaction module!"

Last post by RodrigoPetter « 19 Feb 2016, 18:09
Replies: 1
by RodrigoPetter » 16 Feb 2016, 17:54

1 Replies

2725 Views

Last post by RodrigoPetter
19 Feb 2016, 18:09
Fetching mail with starttls on Exchange server

Last post by nltui « 19 Feb 2016, 17:52
Replies: 2
by nltui » 11 Feb 2016, 19:45

2 Replies

2135 Views

Last post by nltui
19 Feb 2016, 17:52
Autoreply via mail not for New Phone Tickets

Last post by Banta5000 « 19 Feb 2016, 12:41
Replies: 2
by Banta5000 » 05 Feb 2016, 18:22

2 Replies

989 Views

Last post by Banta5000
19 Feb 2016, 12:41
Queue transfer counter

Last post by cbruigom « 18 Feb 2016, 20:34

by cbruigom » 18 Feb 2016, 20:34

0 Replies

935 Views

Last post by cbruigom
18 Feb 2016, 20:34
Modify header email

Last post by machadoa « 18 Feb 2016, 18:37
Replies: 5
by machadoa » 18 Feb 2016, 12:37

5 Replies

3025 Views

Last post by machadoa
18 Feb 2016, 18:37
Generic Agent Error when more then 4000 Tickets affected

Last post by Monitor02 « 18 Feb 2016, 16:54

by Monitor02 » 18 Feb 2016, 16:54

0 Replies

690 Views

Last post by Monitor02
18 Feb 2016, 16:54

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