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close ticket using email client

Last post by sale1902 « 25 Sep 2013, 13:20
Replies: 5
by aamira » 19 Sep 2013, 04:14

5 Replies

4000 Views

Last post by sale1902
25 Sep 2013, 13:20
config.pm not writable - installer

Last post by kenmurimi « 25 Sep 2013, 09:45
Replies: 2
by kenmurimi » 23 Sep 2013, 11:38

2 Replies

1856 Views

Last post by kenmurimi
25 Sep 2013, 09:45
Automatic Service Selection

Last post by Wolfgangf « 25 Sep 2013, 06:49
Replies: 1
by baumannInfosim » 23 Sep 2013, 14:30

1 Replies

959 Views

Last post by Wolfgangf
25 Sep 2013, 06:49
On autoresponses being displayed in the agent view

Last post by crythias « 24 Sep 2013, 14:10
Replies: 1
by fakeroot » 24 Sep 2013, 10:44

1 Replies

499 Views

Last post by crythias
24 Sep 2013, 14:10
Hide dynamic field in AgentTicketFreeText for specific queue

Last post by Stevie « 24 Sep 2013, 14:10
Replies: 2
by Stevie » 22 Sep 2013, 21:24

2 Replies

752 Views

Last post by Stevie
24 Sep 2013, 14:10
escalation update time

Last post by NTHuser « 24 Sep 2013, 12:06

by NTHuser » 24 Sep 2013, 12:06

0 Replies

711 Views

Last post by NTHuser
24 Sep 2013, 12:06
(SOLVED) Company tickets are not working

Last post by bayerex « 24 Sep 2013, 11:18
Replies: 7
by bayerex » 04 Sep 2013, 18:54

7 Replies

3832 Views

Last post by bayerex
24 Sep 2013, 11:18
Users do not see the state of the tickets.

Last post by adramr « 23 Sep 2013, 16:14
Replies: 2
by adramr » 21 Sep 2013, 00:55

2 Replies

1503 Views

Last post by adramr
23 Sep 2013, 16:14
Autoresponse time

Last post by crythias « 23 Sep 2013, 13:42
Replies: 1
by back201 » 23 Sep 2013, 08:57

1 Replies

452 Views

Last post by crythias
23 Sep 2013, 13:42
localhost/otrs/installer.pl , link broken

Last post by crythias « 23 Sep 2013, 13:40
Replies: 1
by bryansin » 23 Sep 2013, 05:31

1 Replies

764 Views

Last post by crythias
23 Sep 2013, 13:40
Customers Search & PostgreSQL ILIKE

Last post by saschapapini « 22 Sep 2013, 11:38

by saschapapini » 22 Sep 2013, 11:38

0 Replies

736 Views

Last post by saschapapini
22 Sep 2013, 11:38
otrs.GenerateStats.pl

Last post by sale1902 « 21 Sep 2013, 10:05

by sale1902 » 21 Sep 2013, 10:05

0 Replies

712 Views

Last post by sale1902
21 Sep 2013, 10:05
entity.pm line 1878

Last post by ofca « 20 Sep 2013, 22:54
Replies: 4
by MircoTill » 18 Sep 2013, 12:28

4 Replies

2759 Views

Last post by ofca
20 Sep 2013, 22:54
Filtering Customer Search from Active Directory

Last post by dceotrs « 20 Sep 2013, 18:24
Replies: 5
by dceotrs » 18 Sep 2013, 01:26

5 Replies

7711 Views

Last post by dceotrs
20 Sep 2013, 18:24
Phone Ticket Stats

Last post by michaelh81 « 20 Sep 2013, 14:44
Replies: 5
by michaelh81 » 18 Sep 2013, 16:14

5 Replies

1537 Views

Last post by michaelh81
20 Sep 2013, 14:44
Using external DB for customer information

Last post by persteinar « 20 Sep 2013, 01:05
Replies: 1
by persteinar » 18 Sep 2013, 22:45

1 Replies

898 Views

Last post by persteinar
20 Sep 2013, 01:05
upgrading from 3.1.4 to 3.2.10 on windows server

Last post by jojo « 19 Sep 2013, 23:25
Replies: 3
by qazi2013 » 19 Sep 2013, 00:57

3 Replies

850 Views

Last post by jojo
19 Sep 2013, 23:25
(SOLVED) Increase display limit of a custom field

Last post by bayerex « 19 Sep 2013, 14:55
Replies: 2
by bayerex » 18 Sep 2013, 19:57

2 Replies

1844 Views

Last post by bayerex
19 Sep 2013, 14:55
Customers against LDAP (eDirectory) - SOLVED

Last post by amaxi « 19 Sep 2013, 11:18
Replies: 1
by luciano » 30 Nov 2011, 18:25

1 Replies

1852 Views

Last post by amaxi
19 Sep 2013, 11:18
Hide New Phone/Email Ticket from Tickets menu

Last post by dorin « 19 Sep 2013, 10:47
Replies: 2
by dorin » 18 Sep 2013, 20:27

2 Replies

1891 Views

Last post by dorin
19 Sep 2013, 10:47
otrs 2.4.5 -> 3.0.1

Last post by NTHuser « 19 Sep 2013, 08:38
Replies: 5
by NTHuser » 07 Sep 2013, 04:36

5 Replies

2637 Views

Last post by NTHuser
19 Sep 2013, 08:38
Error during AJAX communication. Status: error, Error: Inter

Last post by aamira « 19 Sep 2013, 04:22
Replies: 1
by subarugeek » 13 Sep 2013, 20:01

1 Replies

3255 Views

Last post by aamira
19 Sep 2013, 04:22
Hiding SLA with ACL

Last post by tnieman « 18 Sep 2013, 15:56
Replies: 2
by tnieman » 17 Sep 2013, 22:44

2 Replies

1667 Views

Last post by tnieman
18 Sep 2013, 15:56
Using report parameters with otrs.GenerateStats.pl

Last post by sale1902 « 18 Sep 2013, 14:54
Replies: 8
by sdombora » 13 Jan 2012, 15:56

8 Replies

5262 Views

Last post by sale1902
18 Sep 2013, 14:54
ZZZAAuto.pm: Subroutine Load redefined

Last post by wurzel « 17 Sep 2013, 22:28
Replies: 1
by savoir » 17 Sep 2013, 10:52

1 Replies

1368 Views

Last post by wurzel
17 Sep 2013, 22:28
Problem accessing Client Panel

Last post by brunosprotte « 17 Sep 2013, 19:53

by brunosprotte » 17 Sep 2013, 19:53

0 Replies

859 Views

Last post by brunosprotte
17 Sep 2013, 19:53
[SOLVED] Survey - Only members of the admin group, how?

Last post by savoir « 17 Sep 2013, 15:31
Replies: 7
by amdkryn » 10 Jul 2013, 20:05

7 Replies

3284 Views

Last post by savoir
17 Sep 2013, 15:31
remove symptoms field in FAQ new article

Last post by Fbianst « 17 Sep 2013, 11:02
Replies: 4
by kenmurimi » 09 Sep 2010, 09:36

4 Replies

2477 Views

Last post by Fbianst
17 Sep 2013, 11:02
setting responsible in postmaster filters/generic agent

Last post by friendlypenguin « 17 Sep 2013, 10:54
Replies: 1
by lubie » 27 Jul 2013, 11:57

1 Replies

734 Views

Last post by friendlypenguin
17 Sep 2013, 10:54
Oracle DB slow performanse

Last post by savoir « 17 Sep 2013, 10:18
Replies: 2
by savoir » 16 Sep 2013, 23:17

2 Replies

1503 Views

Last post by savoir
17 Sep 2013, 10:18
Doesn't change Organization Name in the Customer interface

Last post by firebolt « 17 Sep 2013, 06:29

by firebolt » 17 Sep 2013, 06:29

0 Replies

731 Views

Last post by firebolt
17 Sep 2013, 06:29
How to automatically receiving new ticket

Last post by jojo « 16 Sep 2013, 18:32
Replies: 1
by Apticer » 16 Sep 2013, 17:17

1 Replies

573 Views

Last post by jojo
16 Sep 2013, 18:32
restore tickets

Last post by crythias « 16 Sep 2013, 15:50
Replies: 1
by NTHuser » 16 Sep 2013, 11:47

1 Replies

997 Views

Last post by crythias
16 Sep 2013, 15:50
Accessing OTRS through notification links over the internet

Last post by Henry « 16 Sep 2013, 10:31
Replies: 4
by Henry » 11 Sep 2013, 18:50

4 Replies

2537 Views

Last post by Henry
16 Sep 2013, 10:31
[SOLVED] Notification emails

Last post by jojo « 16 Sep 2013, 08:47
Replies: 2
by novus » 13 Sep 2013, 14:58

2 Replies

658 Views

Last post by jojo
16 Sep 2013, 08:47
Field from LDAP in CI's. Possible?

Last post by Amukinado « 13 Sep 2013, 15:19
Replies: 3
by Amukinado » 08 Jul 2013, 13:03

3 Replies

3080 Views

Last post by Amukinado
13 Sep 2013, 15:19
Not getting mail when new ticket is created

Last post by Shanthini « 13 Sep 2013, 10:50

by Shanthini » 13 Sep 2013, 10:50

0 Replies

373 Views

Last post by Shanthini
13 Sep 2013, 10:50
Process Management Error

Last post by karlelliott « 12 Sep 2013, 18:34
Replies: 3
by karlelliott » 20 Jun 2013, 14:47

3 Replies

1642 Views

Last post by karlelliott
12 Sep 2013, 18:34
procmail + PostMaster.pl does not push into queues

Last post by crythias « 12 Sep 2013, 17:52
Replies: 10
by kyiyer » 11 Mar 2013, 16:41

10 Replies

2766 Views

Last post by crythias
12 Sep 2013, 17:52
Custumer from DB

Last post by Rinaldo « 12 Sep 2013, 16:24
Replies: 2
by Rinaldo » 10 Sep 2013, 16:14

2 Replies

1332 Views

Last post by Rinaldo
12 Sep 2013, 16:24
No Groups Created When Installing ITSM

Last post by Wolfgangf « 12 Sep 2013, 16:22
Replies: 1
by SouperGrover » 11 Sep 2013, 01:11

1 Replies

897 Views

Last post by Wolfgangf
12 Sep 2013, 16:22
FirstResponseInMin calculation problem

Last post by adminrd « 12 Sep 2013, 13:36
Replies: 4
by adminrd » 09 Sep 2013, 10:13

4 Replies

1548 Views

Last post by adminrd
12 Sep 2013, 13:36
Change Customer_ID

Last post by crythias « 12 Sep 2013, 12:34
Replies: 1
by asima » 12 Sep 2013, 12:10

1 Replies

1256 Views

Last post by crythias
12 Sep 2013, 12:34
Freetext help

Last post by crythias « 12 Sep 2013, 08:55
Replies: 1
by malamaur » 29 Aug 2013, 12:19

1 Replies

386 Views

Last post by crythias
12 Sep 2013, 08:55
[Closed] Preventing "Thanks" replies from reopening tickets.

Last post by interploy « 11 Sep 2013, 18:02
Replies: 2
by interploy » 11 Sep 2013, 00:10

2 Replies

1116 Views

Last post by interploy
11 Sep 2013, 18:02
Hosting OTRS on IIS vs Apache?

Last post by crythias « 11 Sep 2013, 14:57
Replies: 1
by aamira » 11 Sep 2013, 02:55

1 Replies

1372 Views

Last post by crythias
11 Sep 2013, 14:57
Separate frontends for different customers.

Last post by crythias « 11 Sep 2013, 14:54
Replies: 1
by marpil » 10 Sep 2013, 22:55

1 Replies

830 Views

Last post by crythias
11 Sep 2013, 14:54
How to create other fields in customer UI

Last post by crythias « 10 Sep 2013, 17:52
Replies: 2
by immaBeans » 10 Sep 2013, 03:54

2 Replies

1814 Views

Last post by crythias
10 Sep 2013, 17:52
No FormatTimeString() translation found

Last post by nking « 10 Sep 2013, 16:50
Replies: 2
by nking » 09 Sep 2013, 21:35

2 Replies

1709 Views

Last post by nking
10 Sep 2013, 16:50
Article default Subject

Last post by Kuba « 10 Sep 2013, 15:08
Replies: 1
by Kuba » 04 Sep 2013, 12:49

1 Replies

793 Views

Last post by Kuba
10 Sep 2013, 15:08

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