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Help new to OTRS

Last post by crythias « 08 Jun 2011, 22:40
Replies: 18
by cy246 » 05 May 2011, 18:23

18 Replies

5591 Views

Last post by crythias
08 Jun 2011, 22:40
Shared ticket between two or more agents

Last post by fnogueiramcp « 08 Jun 2011, 22:09
Replies: 4
by fnogueiramcp » 08 Jun 2011, 20:26

4 Replies

1771 Views

Last post by fnogueiramcp
08 Jun 2011, 22:09
Upgrade error

Last post by jojo « 08 Jun 2011, 19:39
Replies: 1
by technicolor » 08 Jun 2011, 17:04

1 Replies

1507 Views

Last post by jojo
08 Jun 2011, 19:39
Problems with address book

Last post by tomekliw « 08 Jun 2011, 16:11

by tomekliw » 08 Jun 2011, 16:11

0 Replies

893 Views

Last post by tomekliw
08 Jun 2011, 16:11
How to show specific freetext for specific ticket types

Last post by Rmack09 « 08 Jun 2011, 16:09
Replies: 5
by Rmack09 » 06 Jun 2011, 17:30

5 Replies

3400 Views

Last post by Rmack09
08 Jun 2011, 16:09
Statisctics -> calculate service availability

Last post by shishi1183 « 08 Jun 2011, 15:39

by shishi1183 » 08 Jun 2011, 15:39

0 Replies

721 Views

Last post by shishi1183
08 Jun 2011, 15:39
QR Codes

Last post by chrisstyles « 08 Jun 2011, 14:54
Replies: 2
by chrisstyles » 08 Jun 2011, 12:52

2 Replies

1641 Views

Last post by chrisstyles
08 Jun 2011, 14:54
Some terms not translated

Last post by yuri0001 « 08 Jun 2011, 12:34

by yuri0001 » 08 Jun 2011, 12:34

0 Replies

597 Views

Last post by yuri0001
08 Jun 2011, 12:34
Auto Follow Up

Last post by jojo « 08 Jun 2011, 07:43
Replies: 6
by Cadpro » 07 Jun 2011, 10:16

6 Replies

1912 Views

Last post by jojo
08 Jun 2011, 07:43
Service -> Queue Mapping

Last post by wipeout_630 « 08 Jun 2011, 07:38
Replies: 2
by wipeout_630 » 21 May 2011, 22:28

2 Replies

1347 Views

Last post by wipeout_630
08 Jun 2011, 07:38
SendMail gives error

Last post by ldutchman « 08 Jun 2011, 04:52
Replies: 2
by ldutchman » 08 Jun 2011, 04:36

2 Replies

1102 Views

Last post by ldutchman
08 Jun 2011, 04:52
Why no customer dropdown menu?

Last post by hoberion « 07 Jun 2011, 22:30
Replies: 5
by gs71 » 03 Feb 2011, 14:14

5 Replies

3441 Views

Last post by hoberion
07 Jun 2011, 22:30
allow agents to choose customers

Last post by eneless « 07 Jun 2011, 21:30
Replies: 2
by eneless » 15 May 2011, 19:23

2 Replies

1961 Views

Last post by eneless
07 Jun 2011, 21:30
internal agent notifications problem

Last post by cibt « 07 Jun 2011, 16:49
Replies: 1
by cibt » 07 Jun 2011, 14:48

1 Replies

822 Views

Last post by cibt
07 Jun 2011, 16:49
Installation on establised IIS & MYSQL server

Last post by dama « 07 Jun 2011, 15:36
Replies: 2
by daviesh4 » 31 May 2011, 10:57

2 Replies

1900 Views

Last post by dama
07 Jun 2011, 15:36
autocomplete browse cache

Last post by dama « 07 Jun 2011, 15:26

by dama » 07 Jun 2011, 15:26

0 Replies

760 Views

Last post by dama
07 Jun 2011, 15:26
how to export the owner data in the state report?

Last post by cmadoery « 07 Jun 2011, 14:37
Replies: 3
by woi6v » 23 Mar 2011, 03:50

3 Replies

1835 Views

Last post by cmadoery
07 Jun 2011, 14:37
OTRS ACL example, filter per User Group?

Last post by shostakovich « 07 Jun 2011, 10:18
Replies: 2
by shostakovich » 06 Jun 2011, 15:32

2 Replies

2146 Views

Last post by shostakovich
07 Jun 2011, 10:18
Creating database user False! :-(

Last post by jojo « 07 Jun 2011, 07:56
Replies: 1
by greermurray » 07 Jun 2011, 07:43

1 Replies

889 Views

Last post by jojo
07 Jun 2011, 07:56
CustomerTicketOverView more fields

Last post by his « 06 Jun 2011, 23:43
Replies: 1
by his » 06 Jun 2011, 15:04

1 Replies

711 Views

Last post by his
06 Jun 2011, 23:43
Need to edit LostPassword Message [SOLVED]

Last post by SLESSARD « 06 Jun 2011, 21:04
Replies: 2
by SLESSARD » 01 Jun 2011, 20:11

2 Replies

1115 Views

Last post by SLESSARD
06 Jun 2011, 21:04
CRASH OTRS trouble ticket when the operator is empty (-)

Last post by skizzo88 « 06 Jun 2011, 16:22

by skizzo88 » 06 Jun 2011, 16:22

0 Replies

1169 Views

Last post by skizzo88
06 Jun 2011, 16:22
Customization (otrs/Custom/) does not work

Last post by shostakovich « 06 Jun 2011, 15:21
Replies: 2
by shostakovich » 03 Jun 2011, 14:20

2 Replies

984 Views

Last post by shostakovich
06 Jun 2011, 15:21
Stats for change between state

Last post by crythias « 03 Jun 2011, 16:55
Replies: 3
by asima » 02 Aug 2010, 14:30

3 Replies

2497 Views

Last post by crythias
03 Jun 2011, 16:55
[OTRS3] eMail required for phone ticket?

Last post by McReady « 03 Jun 2011, 16:08
Replies: 7
by McReady » 10 Mar 2011, 15:53

7 Replies

5264 Views

Last post by McReady
03 Jun 2011, 16:08
Configure customer web, search based on ticket typ

Last post by Nicsoft « 03 Jun 2011, 09:32
Replies: 4
by Nicsoft » 01 Jun 2011, 10:52

4 Replies

2374 Views

Last post by Nicsoft
03 Jun 2011, 09:32
Update von 3.0.7 auf 3.0.8

Last post by fossil « 02 Jun 2011, 13:44
Replies: 2
by tippexer » 01 Jun 2011, 10:50

2 Replies

1623 Views

Last post by fossil
02 Jun 2011, 13:44
Ticket "Subject" text corrupted when using Arabic

Last post by Wolfgangf « 02 Jun 2011, 10:18
Replies: 5
by heinrich_neumann » 14 May 2011, 09:22

5 Replies

2030 Views

Last post by Wolfgangf
02 Jun 2011, 10:18
make change in queue view

Last post by azadypart « 02 Jun 2011, 09:11
Replies: 1
by azadypart » 26 May 2011, 12:11

1 Replies

847 Views

Last post by azadypart
02 Jun 2011, 09:11
Configure OTRS to send mail with Gmail

Last post by farmeunit « 01 Jun 2011, 18:34
Replies: 1
by skizzo88 » 01 Jun 2011, 15:58

1 Replies

1652 Views

Last post by farmeunit
01 Jun 2011, 18:34
ITSM No template to select when trying to add Change?

Last post by fondofotrs « 01 Jun 2011, 16:36
Replies: 1
by heinrich_neumann » 30 May 2011, 13:36

1 Replies

1144 Views

Last post by fondofotrs
01 Jun 2011, 16:36
Can't loggin users [Solved]

Last post by scarja « 01 Jun 2011, 16:23
Replies: 2
by scarja » 01 Jun 2011, 14:55

2 Replies

1222 Views

Last post by scarja
01 Jun 2011, 16:23
Age, Report Vs Dashboard

Last post by SLESSARD « 01 Jun 2011, 15:57

by SLESSARD » 01 Jun 2011, 15:57

0 Replies

782 Views

Last post by SLESSARD
01 Jun 2011, 15:57
List of Tickets that have had specific state

Last post by Piske « 01 Jun 2011, 14:01
Replies: 1
by Piske » 31 May 2011, 20:10

1 Replies

1105 Views

Last post by Piske
01 Jun 2011, 14:01
NEED HELP

Last post by rider641 « 01 Jun 2011, 11:00

by rider641 » 01 Jun 2011, 11:00

0 Replies

1078 Views

Last post by rider641
01 Jun 2011, 11:00
Email not sent

Last post by tarapozan « 01 Jun 2011, 09:15
Replies: 8
by technicolor » 22 Apr 2010, 10:40

8 Replies

4524 Views

Last post by tarapozan
01 Jun 2011, 09:15
OTRS 2.1.9 Install - PerlRequire Error

Last post by Wolfgangf « 01 Jun 2011, 07:50
Replies: 1
by sfister » 31 May 2011, 22:52

1 Replies

1187 Views

Last post by Wolfgangf
01 Jun 2011, 07:50
Get the user that have change one state

Last post by Piske « 31 May 2011, 20:09

by Piske » 31 May 2011, 20:09

0 Replies

724 Views

Last post by Piske
31 May 2011, 20:09
Customer Notification Not working

Last post by stonkers « 31 May 2011, 18:04
Replies: 1
by stonkers » 25 May 2011, 17:21

1 Replies

788 Views

Last post by stonkers
31 May 2011, 18:04
State of change not update when conditions are met

Last post by Nicsoft « 31 May 2011, 17:14

by Nicsoft » 31 May 2011, 17:14

0 Replies

1131 Views

Last post by Nicsoft
31 May 2011, 17:14
Error with otrs.GenerateStats.pl

Last post by cmadoery « 31 May 2011, 15:49
Replies: 4
by cmadoery » 20 Apr 2011, 15:48

4 Replies

1825 Views

Last post by cmadoery
31 May 2011, 15:49
Show pending in reminder

Last post by kmdot « 31 May 2011, 13:40

by kmdot » 31 May 2011, 13:40

0 Replies

978 Views

Last post by kmdot
31 May 2011, 13:40
Issuing tickets to agents

Last post by kmdot « 31 May 2011, 13:38

by kmdot » 31 May 2011, 13:38

0 Replies

892 Views

Last post by kmdot
31 May 2011, 13:38
The report in a format pdf

Last post by george « 31 May 2011, 13:33

by george » 31 May 2011, 13:33

0 Replies

606 Views

Last post by george
31 May 2011, 13:33
How to add the customer phone number into email subject

Last post by s2c « 31 May 2011, 12:21

by s2c » 31 May 2011, 12:21

0 Replies

647 Views

Last post by s2c
31 May 2011, 12:21
ITSM:Change, filter changes based on group-belongings

Last post by jojo « 31 May 2011, 11:27
Replies: 3
by Nicsoft » 31 May 2011, 10:31

3 Replies

1799 Views

Last post by jojo
31 May 2011, 11:27
Can I know what is the problem of my OTRS ?

Last post by jojo « 31 May 2011, 10:20
Replies: 4
by oscar » 30 May 2011, 08:36

4 Replies

2711 Views

Last post by jojo
31 May 2011, 10:20
[SOLVED] Erase a ticket / erase an attachment

Last post by melksog « 30 May 2011, 22:15
Replies: 7
by HervE » 04 Jan 2011, 18:05

7 Replies

4710 Views

Last post by melksog
30 May 2011, 22:15
Help

Last post by jojo « 30 May 2011, 10:15
Replies: 1
by aqueelahmed » 30 May 2011, 09:54

1 Replies

1137 Views

Last post by jojo
30 May 2011, 10:15
Help

Last post by jojo « 30 May 2011, 10:14
Replies: 1
by aqueelahmed » 30 May 2011, 09:57

1 Replies

992 Views

Last post by jojo
30 May 2011, 10:14

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