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[SOLVED] Notification Email when new ticket

Last post by skullz « 14 Dec 2016, 03:51
Replies: 2
by MusicMaikel » 08 Dec 2016, 13:29

2 Replies

7770 Views

Last post by skullz
14 Dec 2016, 03:51
Time Units / Customer Info

Last post by davidkrotil « 13 Dec 2016, 19:46
Replies: 6
by DiamondJoe » 07 Dec 2012, 15:46

6 Replies

7352 Views

Last post by davidkrotil
13 Dec 2016, 19:46
HELP to configure Escalation Notifications

Last post by legajer « 13 Dec 2016, 15:44
Replies: 7
by iclaude » 06 Dec 2016, 11:39

7 Replies

5469 Views

Last post by legajer
13 Dec 2016, 15:44
Can't connect SMTP after upgrade otrs 4 to 5

Last post by gecelann « 13 Dec 2016, 07:50
Replies: 1
by gecelann » 13 Dec 2016, 04:05

1 Replies

1092 Views

Last post by gecelann
13 Dec 2016, 07:50
Change default order of responses in a ticket?

Last post by root « 13 Dec 2016, 07:39
Replies: 1
by pyperdown » 12 Dec 2016, 21:13

1 Replies

1398 Views

Last post by root
13 Dec 2016, 07:39
lost admin tab

Last post by pvanos « 12 Dec 2016, 17:07
Replies: 7
by martyb » 28 Nov 2011, 21:28

7 Replies

6678 Views

Last post by pvanos
12 Dec 2016, 17:07
Know which agent closed a ticket with stats/reports

Last post by root « 12 Dec 2016, 12:26
Replies: 1
by iclaude » 12 Dec 2016, 11:30

1 Replies

1308 Views

Last post by root
12 Dec 2016, 12:26
make customers answer required info

Last post by wurzel « 11 Dec 2016, 23:31
Replies: 3
by jajabart » 10 Dec 2016, 12:48

3 Replies

1032 Views

Last post by wurzel
11 Dec 2016, 23:31
change the url of otrs

Last post by jajabart « 11 Dec 2016, 11:52
Replies: 1
by jajabart » 11 Dec 2016, 11:49

1 Replies

805 Views

Last post by jajabart
11 Dec 2016, 11:52
history of ticket

Last post by GulsumCengiz « 09 Dec 2016, 13:12
Replies: 7
by GulsumCengiz » 26 Nov 2016, 08:41

7 Replies

3053 Views

Last post by GulsumCengiz
09 Dec 2016, 13:12
OTRS taking too long to close a ticket

Last post by EXG133 « 09 Dec 2016, 13:02
Replies: 1
by savio » 08 Dec 2016, 21:20

1 Replies

1550 Views

Last post by EXG133
09 Dec 2016, 13:02
Mailing configuration errors

Last post by Mahesh « 08 Dec 2016, 22:32
Replies: 4
by davemzcs » 08 Nov 2016, 23:12

4 Replies

3434 Views

Last post by Mahesh
08 Dec 2016, 22:32
otrs problem with fetch mail

Last post by otresi « 08 Dec 2016, 15:40
Replies: 5
by otresi » 07 Dec 2016, 15:20

5 Replies

4507 Views

Last post by otresi
08 Dec 2016, 15:40
[SOLVED] Strange behaviour in reply from template

Last post by bedmakaveli « 08 Dec 2016, 14:18
Replies: 1
by bedmakaveli » 24 Nov 2016, 01:07

1 Replies

814 Views

Last post by bedmakaveli
08 Dec 2016, 14:18
Print ticket

Last post by RStraub « 07 Dec 2016, 16:22
Replies: 3
by Theangelo2 » 30 Nov 2016, 23:16

3 Replies

1820 Views

Last post by RStraub
07 Dec 2016, 16:22
Help with SQL console Query

Last post by iclaude « 07 Dec 2016, 11:46

by iclaude » 07 Dec 2016, 11:46

0 Replies

1083 Views

Last post by iclaude
07 Dec 2016, 11:46
notification mails and auto responses mails

Last post by reneeb « 07 Dec 2016, 10:05
Replies: 1
by GulsumCengiz » 07 Dec 2016, 07:41

1 Replies

899 Views

Last post by reneeb
07 Dec 2016, 10:05
CustomerTicketSearch and company ticket functionality - unexpected results

Last post by andypl « 06 Dec 2016, 23:23

by andypl » 06 Dec 2016, 23:23

0 Replies

926 Views

Last post by andypl
06 Dec 2016, 23:23
otrs.Daemon.pl: Unmatched '<>'

Last post by gears « 06 Dec 2016, 18:09

by gears » 06 Dec 2016, 18:09

0 Replies

1338 Views

Last post by gears
06 Dec 2016, 18:09
email notifications for agent-created tickets

Last post by gears « 06 Dec 2016, 17:51
Replies: 2
by gears » 03 Dec 2016, 02:07

2 Replies

2815 Views

Last post by gears
06 Dec 2016, 17:51
How to integrate OTRS and MS Active Directory

Last post by nkrivtsov « 06 Dec 2016, 10:59
Replies: 2
by nkrivtsov » 06 Dec 2016, 08:46

2 Replies

3162 Views

Last post by nkrivtsov
06 Dec 2016, 10:59
Notification email works, but agent replies fail

Last post by pgasperson « 05 Dec 2016, 20:42

by pgasperson » 05 Dec 2016, 20:42

0 Replies

905 Views

Last post by pgasperson
05 Dec 2016, 20:42
Do not unlock ticket when moved to another queue

Last post by Sayannara « 05 Dec 2016, 16:13
Replies: 2
by Sayannara » 05 Dec 2016, 12:15

2 Replies

2187 Views

Last post by Sayannara
05 Dec 2016, 16:13
Reply button not working

Last post by legajer « 05 Dec 2016, 15:29
Replies: 3
by legajer » 02 Dec 2016, 17:37

3 Replies

3517 Views

Last post by legajer
05 Dec 2016, 15:29
Multipart related - attachments not showing in outlook

Last post by Jensito « 05 Dec 2016, 11:54
Replies: 2
by Jensito » 10 Jul 2015, 16:32

2 Replies

5333 Views

Last post by Jensito
05 Dec 2016, 11:54
Statistics Error

Last post by strin « 05 Dec 2016, 08:19
Replies: 4
by spiderpig » 22 Feb 2016, 15:58

4 Replies

4151 Views

Last post by strin
05 Dec 2016, 08:19
Disable Customer Mandatory Field When Creating Phone Ticket

Last post by JojoModjo « 04 Dec 2016, 13:06
Replies: 8
by JojoModjo » 04 Dec 2016, 10:20

8 Replies

3818 Views

Last post by JojoModjo
04 Dec 2016, 13:06
Embed OTRS in an IFrame

Last post by rockdale « 02 Dec 2016, 17:37
Replies: 3
by rockdale » 30 Nov 2016, 17:06

3 Replies

5839 Views

Last post by rockdale
02 Dec 2016, 17:37
Link is not correct as defined on Ticket Notification

Last post by possebon « 02 Dec 2016, 14:49

by possebon » 02 Dec 2016, 14:49

0 Replies

1108 Views

Last post by possebon
02 Dec 2016, 14:49
Email Notifications otrs-5.0.14-02

Last post by gbaxter « 02 Dec 2016, 11:13
Replies: 2
by gbaxter » 02 Dec 2016, 11:04

2 Replies

1380 Views

Last post by gbaxter
02 Dec 2016, 11:13
disable pendin reminder notification mail !!!!!!

Last post by jojo « 02 Dec 2016, 09:20
Replies: 3
by GulsumCengiz » 02 Dec 2016, 08:46

3 Replies

1537 Views

Last post by jojo
02 Dec 2016, 09:20
Ticket Information

Last post by Lorsay « 01 Dec 2016, 17:04
Replies: 2
by Lorsay » 01 Dec 2016, 15:21

2 Replies

990 Views

Last post by Lorsay
01 Dec 2016, 17:04
Is this possible to ad button "New email to client" to OTRS Ticket View

Last post by kepak « 01 Dec 2016, 12:00

by kepak » 01 Dec 2016, 12:00

0 Replies

737 Views

Last post by kepak
01 Dec 2016, 12:00
how to add customer's comments come with reply of notification mail below reply of ticket

Last post by jojo « 01 Dec 2016, 09:59
Replies: 1
by GulsumCengiz » 01 Dec 2016, 09:48

1 Replies

1013 Views

Last post by jojo
01 Dec 2016, 09:59
How to use S/MIME and PGP Keys

Last post by jojo « 01 Dec 2016, 06:43
Replies: 17
by zin » 17 Nov 2016, 05:42

17 Replies

8518 Views

Last post by jojo
01 Dec 2016, 06:43
[SOLVED] Empty notification

Last post by rostislav « 30 Nov 2016, 14:37
Replies: 1
by rostislav » 23 Nov 2016, 11:19

1 Replies

1793 Views

Last post by rostislav
30 Nov 2016, 14:37
[SOLVED] pm not in @INC

Last post by gears « 30 Nov 2016, 01:07

by gears » 30 Nov 2016, 01:07

0 Replies

2947 Views

Last post by gears
30 Nov 2016, 01:07
[SOLVED] Search box on OTRS 5

Last post by gears « 29 Nov 2016, 16:44
Replies: 2
by gears » 29 Nov 2016, 01:05

2 Replies

2097 Views

Last post by gears
29 Nov 2016, 16:44
Limit the number of tickets that can be opened with a given priority

Last post by epferreira « 29 Nov 2016, 12:36

by epferreira » 29 Nov 2016, 12:36

0 Replies

937 Views

Last post by epferreira
29 Nov 2016, 12:36
login and dashboard view loading very slow

Last post by pmn « 29 Nov 2016, 11:01
Replies: 2
by pmn » 29 Nov 2016, 07:08

2 Replies

2677 Views

Last post by pmn
29 Nov 2016, 11:01
navigation bar icons missing on IE11

Last post by gears « 29 Nov 2016, 00:59

by gears » 29 Nov 2016, 00:59

0 Replies

1276 Views

Last post by gears
29 Nov 2016, 00:59
Automatic lock new mail or phone tickets

Last post by alexus « 28 Nov 2016, 22:09
Replies: 2
by nkrivtsov » 26 Nov 2016, 06:14

2 Replies

1757 Views

Last post by alexus
28 Nov 2016, 22:09
Query from another old otrs database

Last post by root « 28 Nov 2016, 14:10
Replies: 4
by JojoModjo » 28 Nov 2016, 13:44

4 Replies

2019 Views

Last post by root
28 Nov 2016, 14:10
Changing Mail Fetch Interval

Last post by JojoModjo « 28 Nov 2016, 13:46
Replies: 4
by JojoModjo » 17 Nov 2016, 11:27

4 Replies

2795 Views

Last post by JojoModjo
28 Nov 2016, 13:46
Custom operation backend for GenericInterface not working

Last post by Toqe « 26 Nov 2016, 15:41
Replies: 2
by JSouzaF » 07 Dec 2015, 20:27

2 Replies

2940 Views

Last post by Toqe
26 Nov 2016, 15:41
about ticket's age and report of istatistic module

Last post by GulsumCengiz « 26 Nov 2016, 09:22

by GulsumCengiz » 26 Nov 2016, 09:22

0 Replies

868 Views

Last post by GulsumCengiz
26 Nov 2016, 09:22
Error: Unable to register the process in the database. Is another instance still running?

Last post by gecelann « 26 Nov 2016, 03:31

by gecelann » 26 Nov 2016, 03:31

0 Replies

1608 Views

Last post by gecelann
26 Nov 2016, 03:31
Mail stopped working when Ubuntu upgrade 14.04 -> 16.04

Last post by kallekutta « 25 Nov 2016, 22:41
Replies: 3
by kallekutta » 25 Nov 2016, 12:43

3 Replies

1719 Views

Last post by kallekutta
25 Nov 2016, 22:41
BindConfirmDialog undefined problem in CMDB 5.0.14 - RESOLVED

Last post by renehc « 25 Nov 2016, 20:55
Replies: 1
by renehc » 06 Nov 2016, 01:24

1 Replies

1797 Views

Last post by renehc
25 Nov 2016, 20:55
Admin Group INVALID OTRS 5

Last post by root « 25 Nov 2016, 19:38
Replies: 1
by santosbs » 25 Nov 2016, 13:07

1 Replies

1201 Views

Last post by root
25 Nov 2016, 19:38

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