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Last post

Dashlet headaches

Last post by knischan « 11 Nov 2011, 01:54
Replies: 1
by knischan » 11 Nov 2011, 01:28

1 Replies

1138 Views

Last post by knischan
11 Nov 2011, 01:54
Queue is missing

Last post by crythias « 11 Nov 2011, 00:36
Replies: 1
by schimmelpfeng » 10 Nov 2011, 19:05

1 Replies

1233 Views

Last post by crythias
11 Nov 2011, 00:36
Customer ID is shown as numeric value in ticket

Last post by vgoe1 « 10 Nov 2011, 17:18

by vgoe1 » 10 Nov 2011, 17:18

0 Replies

466 Views

Last post by vgoe1
10 Nov 2011, 17:18
No Customer record is found in the customer LDAP backend

Last post by otrsfan3000 « 10 Nov 2011, 16:37
Replies: 4
by otrsfan3000 » 09 Nov 2011, 22:03

4 Replies

2077 Views

Last post by otrsfan3000
10 Nov 2011, 16:37
Adding an image to the auto responce

Last post by jojo « 10 Nov 2011, 15:35
Replies: 1
by J79 » 10 Nov 2011, 14:56

1 Replies

670 Views

Last post by jojo
10 Nov 2011, 15:35
Lock time ticket

Last post by hannibal_ « 10 Nov 2011, 15:18
Replies: 4
by hannibal_ » 10 Nov 2011, 10:32

4 Replies

1998 Views

Last post by hannibal_
10 Nov 2011, 15:18
sending external email faiure

Last post by jojo « 10 Nov 2011, 14:00
Replies: 6
by kajeflento » 01 Nov 2011, 16:51

6 Replies

2389 Views

Last post by jojo
10 Nov 2011, 14:00
How Add column with modification date

Last post by exll « 10 Nov 2011, 13:26

by exll » 10 Nov 2011, 13:26

0 Replies

479 Views

Last post by exll
10 Nov 2011, 13:26
ckeditor fonts

Last post by mshi « 10 Nov 2011, 13:00

by mshi » 10 Nov 2011, 13:00

0 Replies

838 Views

Last post by mshi
10 Nov 2011, 13:00
Restrict Customers

Last post by freddyvl « 10 Nov 2011, 11:24

by freddyvl » 10 Nov 2011, 11:24

0 Replies

629 Views

Last post by freddyvl
10 Nov 2011, 11:24
add support hours to customer

Last post by Lorenzo_Marschall « 09 Nov 2011, 20:33
Replies: 1
by linus_lindroth » 07 Nov 2011, 18:31

1 Replies

1411 Views

Last post by Lorenzo_Marschall
09 Nov 2011, 20:33
[Solved] LDAP Error - First Bind Failed 187 and 197

Last post by adupre01 « 09 Nov 2011, 19:58
Replies: 8
by adupre01 » 27 Jul 2011, 22:12

8 Replies

12466 Views

Last post by adupre01
09 Nov 2011, 19:58
Stats - Report

Last post by hannibal_ « 09 Nov 2011, 15:13

by hannibal_ » 09 Nov 2011, 15:13

0 Replies

747 Views

Last post by hannibal_
09 Nov 2011, 15:13
AgentTicketPhone FreeText issue

Last post by crythias « 09 Nov 2011, 14:38
Replies: 11
by AlexG » 29 Sep 2011, 13:04

11 Replies

4664 Views

Last post by crythias
09 Nov 2011, 14:38
Using the same (default) backend for customers and agents

Last post by ivit « 09 Nov 2011, 14:03

by ivit » 09 Nov 2011, 14:03

0 Replies

765 Views

Last post by ivit
09 Nov 2011, 14:03
"Refiltering" tickets

Last post by jojo « 09 Nov 2011, 11:17
Replies: 8
by petfrogg » 08 Nov 2011, 17:19

8 Replies

3115 Views

Last post by jojo
09 Nov 2011, 11:17
Status View number of closed tickets

Last post by jojo « 08 Nov 2011, 22:32
Replies: 1
by jfreeman2nc » 08 Nov 2011, 22:23

1 Replies

818 Views

Last post by jojo
08 Nov 2011, 22:32
Is it possible to set freetext required for only one queue?

Last post by StefanoBoccanera « 08 Nov 2011, 19:27
Replies: 12
by tomekliw » 28 Jan 2011, 13:01

12 Replies

8262 Views

Last post by StefanoBoccanera
08 Nov 2011, 19:27
IMAP: cannot connect to mail domain

Last post by nathankc « 08 Nov 2011, 18:08
Replies: 2
by nathankc » 08 Nov 2011, 02:10

2 Replies

2032 Views

Last post by nathankc
08 Nov 2011, 18:08
E-Mail to internal -> Answers goes Extern

Last post by Chris1928 « 08 Nov 2011, 17:10
Replies: 3
by Chris1928 » 08 Nov 2011, 12:23

3 Replies

1138 Views

Last post by Chris1928
08 Nov 2011, 17:10
Can we set no. of escalation times on every state of ticket?

Last post by crythias « 08 Nov 2011, 15:21
Replies: 8
by atit » 03 Nov 2011, 15:29

8 Replies

3129 Views

Last post by crythias
08 Nov 2011, 15:21
[Solved]Ext. DB error 'Please start the database at first!'

Last post by jojo « 08 Nov 2011, 06:00
Replies: 1
by denniskn » 08 Nov 2011, 00:41

1 Replies

1082 Views

Last post by jojo
08 Nov 2011, 06:00
Trying to configure OTRS with MS Exchange

Last post by cyr0nk0r « 07 Nov 2011, 23:17
Replies: 1
by pmtnmanq » 25 Oct 2011, 18:56

1 Replies

1198 Views

Last post by cyr0nk0r
07 Nov 2011, 23:17
completely broken OTRS [SOLVED]

Last post by cyr0nk0r « 07 Nov 2011, 23:15
Replies: 6
by cyr0nk0r » 07 Nov 2011, 17:49

6 Replies

3613 Views

Last post by cyr0nk0r
07 Nov 2011, 23:15
Cannot add new ticket from customers interface

Last post by SerFingolfin « 07 Nov 2011, 16:50

by SerFingolfin » 07 Nov 2011, 16:50

0 Replies

510 Views

Last post by SerFingolfin
07 Nov 2011, 16:50
hybrid customer backend LDAP and DB

Last post by cyr0nk0r « 07 Nov 2011, 16:39

by cyr0nk0r » 07 Nov 2011, 16:39

0 Replies

753 Views

Last post by cyr0nk0r
07 Nov 2011, 16:39
Attachment Not Being Sent

Last post by jojo « 07 Nov 2011, 15:09
Replies: 10
by jfreeman2nc » 17 Oct 2011, 20:18

10 Replies

5896 Views

Last post by jojo
07 Nov 2011, 15:09
Generic Agent is not working for escalates email

Last post by atit « 07 Nov 2011, 07:44

by atit » 07 Nov 2011, 07:44

0 Replies

746 Views

Last post by atit
07 Nov 2011, 07:44
Self Registration mails not being sent

Last post by garf « 06 Nov 2011, 20:45

by garf » 06 Nov 2011, 20:45

0 Replies

419 Views

Last post by garf
06 Nov 2011, 20:45
Tickets

Last post by renee « 06 Nov 2011, 16:09
Replies: 3
by sshirodkar » 04 Nov 2011, 15:27

3 Replies

2577 Views

Last post by renee
06 Nov 2011, 16:09
Some browsers don't save login credentials

Last post by nielsdimmers « 06 Nov 2011, 09:42

by nielsdimmers » 06 Nov 2011, 09:42

0 Replies

605 Views

Last post by nielsdimmers
06 Nov 2011, 09:42
customer LDAP backend

Last post by crythias « 05 Nov 2011, 01:03
Replies: 1
by cyr0nk0r » 04 Nov 2011, 21:23

1 Replies

1313 Views

Last post by crythias
05 Nov 2011, 01:03
Invalid argument at /usr/local/otrs//Kernel/System/Log.pm li

Last post by matagou « 04 Nov 2011, 23:58

by matagou » 04 Nov 2011, 23:58

0 Replies

775 Views

Last post by matagou
04 Nov 2011, 23:58
Two notifications per Ticket?

Last post by crythias « 04 Nov 2011, 20:51
Replies: 3
by kcpagticket » 04 Nov 2011, 18:32

3 Replies

753 Views

Last post by crythias
04 Nov 2011, 20:51
[Solved] A few questions to verify *CustomerID*

Last post by Burori « 04 Nov 2011, 19:24
Replies: 7
by Burori » 02 Nov 2011, 20:39

7 Replies

3030 Views

Last post by Burori
04 Nov 2011, 19:24
how stop sending emails to customers

Last post by sshirodkar « 04 Nov 2011, 15:44
Replies: 2
by sshirodkar » 03 Nov 2011, 17:45

2 Replies

1528 Views

Last post by sshirodkar
04 Nov 2011, 15:44
Setting richtext field value via javascript?

Last post by crythias « 04 Nov 2011, 06:42
Replies: 1
by knischan » 04 Nov 2011, 05:30

1 Replies

1250 Views

Last post by crythias
04 Nov 2011, 06:42
online agents - DB query

Last post by crythias « 04 Nov 2011, 01:26
Replies: 3
by lliu » 03 Nov 2011, 21:04

3 Replies

1378 Views

Last post by crythias
04 Nov 2011, 01:26
Resolved: Postmaster Filter not functioning

Last post by nathankc « 03 Nov 2011, 21:38
Replies: 1
by nathankc » 03 Nov 2011, 19:13

1 Replies

1163 Views

Last post by nathankc
03 Nov 2011, 21:38
Managing field service activites

Last post by FrankSoltis « 03 Nov 2011, 18:08

by FrankSoltis » 03 Nov 2011, 18:08

0 Replies

489 Views

Last post by FrankSoltis
03 Nov 2011, 18:08
Queue view - Browse ticket with Tree view of the Queue

Last post by skizzo88 « 03 Nov 2011, 17:05

by skizzo88 » 03 Nov 2011, 17:05

0 Replies

999 Views

Last post by skizzo88
03 Nov 2011, 17:05
Urgent help please: Queue View not loading

Last post by jforrow « 03 Nov 2011, 17:01
Replies: 2
by jforrow » 03 Nov 2011, 12:13

2 Replies

1198 Views

Last post by jforrow
03 Nov 2011, 17:01
Newly created phone ticket should be in RAW Q

Last post by brightrif « 03 Nov 2011, 13:56

by brightrif » 03 Nov 2011, 13:56

0 Replies

639 Views

Last post by brightrif
03 Nov 2011, 13:56
Can I do a bulk action to change ticketfreetext?

Last post by crythias « 03 Nov 2011, 13:30
Replies: 1
by dwg » 03 Nov 2011, 07:48

1 Replies

1176 Views

Last post by crythias
03 Nov 2011, 13:30
Change welcome message

Last post by roonster « 03 Nov 2011, 10:54
Replies: 2
by fisk5 » 30 Aug 2011, 11:38

2 Replies

2638 Views

Last post by roonster
03 Nov 2011, 10:54
RichText editor for FreeText field

Last post by jojo « 03 Nov 2011, 09:52
Replies: 4
by borisnikitic » 02 Nov 2011, 20:26

4 Replies

1463 Views

Last post by jojo
03 Nov 2011, 09:52
Can we escalate email notification on every state of ticket?

Last post by jojo « 02 Nov 2011, 22:43
Replies: 1
by atit » 02 Nov 2011, 20:45

1 Replies

1214 Views

Last post by jojo
02 Nov 2011, 22:43
Work order and CAB issues

Last post by sshirodkar « 02 Nov 2011, 21:06

by sshirodkar » 02 Nov 2011, 21:06

0 Replies

930 Views

Last post by sshirodkar
02 Nov 2011, 21:06
Escalation email notifications

Last post by crythias « 02 Nov 2011, 16:46
Replies: 4
by vmgscot » 27 Jul 2010, 12:52

4 Replies

3954 Views

Last post by crythias
02 Nov 2011, 16:46
"Alle geï¿œscaleerde tickets"

Last post by pvgerven « 02 Nov 2011, 13:58

by pvgerven » 02 Nov 2011, 13:58

0 Replies

540 Views

Last post by pvgerven
02 Nov 2011, 13:58

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