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How do you modify a Ticket article body in the database?

Last post by crythias « 27 Jan 2014, 14:52
Replies: 7
by onepresstech » 20 Nov 2013, 02:05

7 Replies

5919 Views

Last post by crythias
27 Jan 2014, 14:52
Problems with CustomerData LDAP/DB Oracle

Last post by Cipher « 27 Jan 2014, 12:52
Replies: 4
by Cipher » 22 Jan 2014, 18:49

4 Replies

4059 Views

Last post by Cipher
27 Jan 2014, 12:52
[SOLVED] Redirect to Group Management Interface

Last post by tmoore82 « 24 Jan 2014, 21:36
Replies: 4
by tmoore82 » 23 Jan 2014, 23:20

4 Replies

2054 Views

Last post by tmoore82
24 Jan 2014, 21:36
System not sending agent notifications

Last post by pituca « 24 Jan 2014, 19:42
Replies: 3
by pituca » 24 Jan 2014, 18:41

3 Replies

2262 Views

Last post by pituca
24 Jan 2014, 19:42
Translation issue for ticket types

Last post by reneeb « 24 Jan 2014, 18:48
Replies: 7
by Gunjan » 07 Jan 2014, 11:52

7 Replies

2682 Views

Last post by reneeb
24 Jan 2014, 18:48
Ticket escalation notification tags.

Last post by kerryrsmith « 24 Jan 2014, 17:11
Replies: 2
by kerryrsmith » 24 Jan 2014, 16:03

2 Replies

1593 Views

Last post by kerryrsmith
24 Jan 2014, 17:11
Ticket Owner - Clarification

Last post by dolfiz « 24 Jan 2014, 15:37
Replies: 2
by dolfiz » 24 Jan 2014, 14:11

2 Replies

948 Views

Last post by dolfiz
24 Jan 2014, 15:37
Ticket Next state

Last post by afacang « 24 Jan 2014, 15:16
Replies: 3
by afacang » 24 Jan 2014, 14:52

3 Replies

903 Views

Last post by afacang
24 Jan 2014, 15:16
Kernel::System::SysConfig

Last post by jojo « 24 Jan 2014, 12:51
Replies: 1
by balazj » 24 Jan 2014, 12:49

1 Replies

1051 Views

Last post by jojo
24 Jan 2014, 12:51
Retrieving Dynamic Field using iphonehandle

Last post by saiful « 24 Jan 2014, 11:59

by saiful » 24 Jan 2014, 11:59

0 Replies

328 Views

Last post by saiful
24 Jan 2014, 11:59
Select Sub-queue in new customer ticket

Last post by ricardogarfe « 24 Jan 2014, 10:18
Replies: 3
by ricardogarfe » 23 Jan 2014, 17:24

3 Replies

2808 Views

Last post by ricardogarfe
24 Jan 2014, 10:18
Issue in Dynamic field using external data sources

Last post by GMunjal « 24 Jan 2014, 08:09

by GMunjal » 24 Jan 2014, 08:09

0 Replies

1752 Views

Last post by GMunjal
24 Jan 2014, 08:09
How to show values ticket ,customer, agent

Last post by kalyana1315 « 24 Jan 2014, 08:02
Replies: 2
by kalyana1315 » 23 Jan 2014, 12:22

2 Replies

1062 Views

Last post by kalyana1315
24 Jan 2014, 08:02
State Types and Escalation

Last post by tmoore82 « 23 Jan 2014, 22:10

by tmoore82 » 23 Jan 2014, 22:10

0 Replies

1179 Views

Last post by tmoore82
23 Jan 2014, 22:10
[SOLVED] Is it possible to totally disable CustomerID?

Last post by dolfiz « 23 Jan 2014, 17:20
Replies: 4
by dolfiz » 23 Jan 2014, 12:20

4 Replies

1265 Views

Last post by dolfiz
23 Jan 2014, 17:20
[SOLVED] LDAP: No userData for user

Last post by JeroenB « 23 Jan 2014, 16:10
Replies: 2
by JeroenB » 23 Jan 2014, 12:11

2 Replies

1746 Views

Last post by JeroenB
23 Jan 2014, 16:10
Email address of original sender is not kept

Last post by crythias « 23 Jan 2014, 15:34
Replies: 2
by ebeukhof » 14 Oct 2013, 10:01

2 Replies

2564 Views

Last post by crythias
23 Jan 2014, 15:34
Rate a ticket

Last post by crythias « 23 Jan 2014, 15:19
Replies: 1
by Gunjan » 23 Jan 2014, 12:59

1 Replies

989 Views

Last post by crythias
23 Jan 2014, 15:19
KIX4OTRS 5.1.1 Update error

Last post by nsbrady « 23 Jan 2014, 12:01
Replies: 3
by nsbrady » 22 Jan 2014, 16:37

3 Replies

1183 Views

Last post by nsbrady
23 Jan 2014, 12:01
Disable Pending reminder notification

Last post by reneeb « 23 Jan 2014, 11:06
Replies: 3
by rjmlyon69 » 17 Jan 2014, 13:13

3 Replies

1537 Views

Last post by reneeb
23 Jan 2014, 11:06
Dynamic field disable using JS not working

Last post by reneeb « 23 Jan 2014, 10:28
Replies: 1
by GMunjal » 23 Jan 2014, 08:55

1 Replies

1062 Views

Last post by reneeb
23 Jan 2014, 10:28
CI Incident - Ticket Creation - NAGIOS

Last post by jojo « 23 Jan 2014, 10:13
Replies: 3
by nsbrady » 22 Jan 2014, 16:45

3 Replies

1384 Views

Last post by jojo
23 Jan 2014, 10:13
FROM / SUBJECT not displaying in AgentTicketStatusView

Last post by kalyana1315 « 23 Jan 2014, 08:17
Replies: 2
by kalyana1315 » 22 Jan 2014, 15:30

2 Replies

970 Views

Last post by kalyana1315
23 Jan 2014, 08:17
Lock Ticket Process

Last post by crythias « 22 Jan 2014, 19:06
Replies: 3
by tnieman » 04 Dec 2013, 22:00

3 Replies

2095 Views

Last post by crythias
22 Jan 2014, 19:06
Use multiple DynamicFields value in a DynamicFiled link

Last post by plrunner « 22 Jan 2014, 12:31
Replies: 3
by plrunner » 20 Jan 2014, 15:19

3 Replies

511 Views

Last post by plrunner
22 Jan 2014, 12:31
Process Management - Few basic questions

Last post by dolfiz « 22 Jan 2014, 11:31
Replies: 1
by dolfiz » 21 Jan 2014, 20:26

1 Replies

1312 Views

Last post by dolfiz
22 Jan 2014, 11:31
New ticket SystemLog Error

Last post by Lubomirsb « 22 Jan 2014, 10:00
Replies: 10
by Lubomirsb » 08 Jan 2014, 10:18

10 Replies

18727 Views

Last post by Lubomirsb
22 Jan 2014, 10:00
I need some files.

Last post by Lubomirsb « 22 Jan 2014, 09:58
Replies: 3
by Lubomirsb » 21 Jan 2014, 10:45

3 Replies

1579 Views

Last post by Lubomirsb
22 Jan 2014, 09:58
[SOLVED] How Mask Created - Limit to 10 Characters?

Last post by crythias « 21 Jan 2014, 23:39
Replies: 4
by rsw1941 » 15 Jan 2014, 19:27

4 Replies

929 Views

Last post by crythias
21 Jan 2014, 23:39
[SOLVED] Dynamic Field Display Length - Agent Zoom View

Last post by crythias « 21 Jan 2014, 22:57
Replies: 3
by tmoore82 » 21 Jan 2014, 20:47

3 Replies

4349 Views

Last post by crythias
21 Jan 2014, 22:57
[SOLVED] Customer search customization

Last post by dolfiz « 21 Jan 2014, 20:50
Replies: 2
by dolfiz » 21 Jan 2014, 19:08

2 Replies

3493 Views

Last post by dolfiz
21 Jan 2014, 20:50
Add responsible in TicketOvreview/

Last post by crythias « 21 Jan 2014, 16:04
Replies: 4
by chebert » 14 Jan 2014, 16:34

4 Replies

1457 Views

Last post by crythias
21 Jan 2014, 16:04
Dynamic fields not translated in stats

Last post by yuri0001 « 21 Jan 2014, 15:51
Replies: 3
by yuri0001 » 18 Jan 2014, 14:04

3 Replies

1695 Views

Last post by yuri0001
21 Jan 2014, 15:51
Error during Ajax communication

Last post by crythias « 21 Jan 2014, 15:38
Replies: 1
by kalyana1315 » 21 Jan 2014, 12:24

1 Replies

602 Views

Last post by crythias
21 Jan 2014, 15:38
OTRS 3.2.9 to OTRS 3.3.3 issue

Last post by crythias « 21 Jan 2014, 15:37
Replies: 5
by kalyana1315 » 21 Jan 2014, 11:28

5 Replies

1164 Views

Last post by crythias
21 Jan 2014, 15:37
Dynamic Fields Issue

Last post by Paulc « 21 Jan 2014, 13:21
Replies: 4
by Paulc » 30 Oct 2013, 18:11

4 Replies

2436 Views

Last post by Paulc
21 Jan 2014, 13:21
Notification even looping

Last post by kalyana1315 « 21 Jan 2014, 08:01
Replies: 3
by kalyana1315 » 20 Jan 2014, 14:34

3 Replies

1205 Views

Last post by kalyana1315
21 Jan 2014, 08:01
Process ticket External-Note

Last post by pdroge84 « 20 Jan 2014, 17:35

by pdroge84 » 20 Jan 2014, 17:35

0 Replies

370 Views

Last post by pdroge84
20 Jan 2014, 17:35
TicketTitleSet Process Management

Last post by pdroge84 « 20 Jan 2014, 17:33
Replies: 2
by pdroge84 » 16 Jan 2014, 14:41

2 Replies

889 Views

Last post by pdroge84
20 Jan 2014, 17:33
Measure of minutes to get to 'auto-close'

Last post by Otabutin « 20 Jan 2014, 16:38

by Otabutin » 20 Jan 2014, 16:38

0 Replies

589 Views

Last post by Otabutin
20 Jan 2014, 16:38
Type description under every ticket type

Last post by GMunjal « 20 Jan 2014, 07:58

by GMunjal » 20 Jan 2014, 07:58

0 Replies

568 Views

Last post by GMunjal
20 Jan 2014, 07:58
Agents Unable to Respond to Tickets

Last post by danburger « 18 Jan 2014, 03:42
Replies: 6
by danburger » 17 Jan 2014, 19:52

6 Replies

1319 Views

Last post by danburger
18 Jan 2014, 03:42
OTRS Help Desk 3.3.3 install error

Last post by wurzel « 17 Jan 2014, 17:04
Replies: 1
by kalyana1315 » 16 Jan 2014, 12:45

1 Replies

909 Views

Last post by wurzel
17 Jan 2014, 17:04
Lost permission Customers-Groups

Last post by Lola « 17 Jan 2014, 16:17
Replies: 4
by Lola » 16 Jan 2014, 13:56

4 Replies

1033 Views

Last post by Lola
17 Jan 2014, 16:17
Using fields from LDAP in ACLs

Last post by crythias « 17 Jan 2014, 14:51
Replies: 1
by TomekNetwork » 17 Jan 2014, 00:06

1 Replies

533 Views

Last post by crythias
17 Jan 2014, 14:51
EscalationTime Stats

Last post by clockworkorange « 17 Jan 2014, 14:28

by clockworkorange » 17 Jan 2014, 14:28

0 Replies

796 Views

Last post by clockworkorange
17 Jan 2014, 14:28
Wrong display customer name with special characters

Last post by ndhvu275 « 17 Jan 2014, 12:02
Replies: 4
by ndhvu275 » 18 Dec 2013, 12:46

4 Replies

2384 Views

Last post by ndhvu275
17 Jan 2014, 12:02
csv german special character translation issue

Last post by jojo « 17 Jan 2014, 09:25
Replies: 1
by GMunjal » 17 Jan 2014, 09:19

1 Replies

1176 Views

Last post by jojo
17 Jan 2014, 09:25
[solved]fail Scheduler

Last post by juanmattica « 16 Jan 2014, 21:15
Replies: 1
by juanmattica » 16 Jan 2014, 16:31

1 Replies

1703 Views

Last post by juanmattica
16 Jan 2014, 21:15
Not opening OTRS after installation

Last post by crythias « 16 Jan 2014, 21:00
Replies: 1
by bencysam » 16 Jan 2014, 19:48

1 Replies

465 Views

Last post by crythias
16 Jan 2014, 21:00

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