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Using the TicketHook in automatic replys

Last post by pc-coholic « 27 Jun 2013, 23:34

by pc-coholic » 27 Jun 2013, 23:34

0 Replies

1086 Views

Last post by pc-coholic
27 Jun 2013, 23:34
Escalation Suspend in OTRS

Last post by crythias « 27 Jun 2013, 16:12
Replies: 1
by anandp » 27 Jun 2013, 15:15

1 Replies

822 Views

Last post by crythias
27 Jun 2013, 16:12
Access CMDB through GI

Last post by reneeb « 27 Jun 2013, 16:08
Replies: 4
by anandp » 27 Jun 2013, 13:44

4 Replies

1194 Views

Last post by reneeb
27 Jun 2013, 16:08
Ticket state is not Updating ...

Last post by crythias « 27 Jun 2013, 13:46
Replies: 1
by rapidboy » 27 Jun 2013, 11:37

1 Replies

728 Views

Last post by crythias
27 Jun 2013, 13:46
Possibility of Customer closing the ticket.

Last post by anandp « 27 Jun 2013, 13:45
Replies: 2
by anandp » 14 Jun 2013, 12:54

2 Replies

740 Views

Last post by anandp
27 Jun 2013, 13:45
customize themes

Last post by crythias « 27 Jun 2013, 13:42
Replies: 6
by elvis » 13 Feb 2013, 01:58

6 Replies

3057 Views

Last post by crythias
27 Jun 2013, 13:42
Question abou url re-write and incomming tickets

Last post by KlausNehrer « 27 Jun 2013, 08:16
Replies: 1
by Akira » 26 Jun 2013, 21:38

1 Replies

403 Views

Last post by KlausNehrer
27 Jun 2013, 08:16
TO field blank

Last post by KlausNehrer « 27 Jun 2013, 08:08
Replies: 3
by Rmack09 » 26 Jun 2013, 04:09

3 Replies

1651 Views

Last post by KlausNehrer
27 Jun 2013, 08:08
OTRS error with nginx

Last post by klausneil « 26 Jun 2013, 19:38

by klausneil » 26 Jun 2013, 19:38

0 Replies

546 Views

Last post by klausneil
26 Jun 2013, 19:38
differend auto-reply's based on calendar

Last post by tomwerf « 26 Jun 2013, 13:13
Replies: 2
by tomwerf » 21 Jun 2013, 14:58

2 Replies

1081 Views

Last post by tomwerf
26 Jun 2013, 13:13
system crashes - Scalars leaked

Last post by waikiki83 « 26 Jun 2013, 12:22
Replies: 6
by joecopty » 19 Apr 2013, 02:49

6 Replies

4809 Views

Last post by waikiki83
26 Jun 2013, 12:22
old queue didnot change on changing queue in report

Last post by shivendra « 26 Jun 2013, 08:28

by shivendra » 26 Jun 2013, 08:28

0 Replies

717 Views

Last post by shivendra
26 Jun 2013, 08:28
Customize Stats - Add Article Body

Last post by Rmack09 « 26 Jun 2013, 04:05
Replies: 2
by Rmack09 » 25 Jun 2013, 02:34

2 Replies

2183 Views

Last post by Rmack09
26 Jun 2013, 04:05
Survey Autopopulate Owner

Last post by aolgin « 26 Jun 2013, 00:48

by aolgin » 26 Jun 2013, 00:48

0 Replies

453 Views

Last post by aolgin
26 Jun 2013, 00:48
Adjust the 'Locked' column width OverviewSmall

Last post by bayerex « 25 Jun 2013, 19:30
Replies: 1
by bayerex » 25 Jun 2013, 18:52

1 Replies

1558 Views

Last post by bayerex
25 Jun 2013, 19:30
Adjust dynamic field columns OverviewSmall

Last post by crythias « 25 Jun 2013, 18:57
Replies: 1
by bayerex » 25 Jun 2013, 18:42

1 Replies

1194 Views

Last post by crythias
25 Jun 2013, 18:57
LDAP configuration with uniqueMember?

Last post by crythias « 25 Jun 2013, 18:10
Replies: 3
by AlexG » 25 Jun 2013, 08:50

3 Replies

1440 Views

Last post by crythias
25 Jun 2013, 18:10
Email all customers in a company?[SOLVED]

Last post by crythias « 25 Jun 2013, 17:19
Replies: 2
by Dinoeyez » 25 Jun 2013, 16:18

2 Replies

1621 Views

Last post by crythias
25 Jun 2013, 17:19
Finding out how many tickets have status Open for autorespon

Last post by crythias « 25 Jun 2013, 14:43
Replies: 1
by keihell » 30 May 2013, 18:41

1 Replies

907 Views

Last post by crythias
25 Jun 2013, 14:43
Single signon problem

Last post by crythias « 25 Jun 2013, 14:18
Replies: 3
by danchitu86 » 21 Jun 2013, 14:23

3 Replies

1284 Views

Last post by crythias
25 Jun 2013, 14:18
FreeText/Dynamic Field for a specific Queue on close ticket?

Last post by ZoltanBiro « 25 Jun 2013, 10:08
Replies: 3
by ZoltanBiro » 21 Jun 2013, 14:12

3 Replies

1857 Views

Last post by ZoltanBiro
25 Jun 2013, 10:08
FAQ Ratings on Frontend Overview

Last post by aolgin « 25 Jun 2013, 00:11

by aolgin » 25 Jun 2013, 00:11

0 Replies

494 Views

Last post by aolgin
25 Jun 2013, 00:11
Follow up e-mail to Customer

Last post by tellesmg « 24 Jun 2013, 20:40
Replies: 10
by tellesmg » 21 Jun 2013, 21:18

10 Replies

3976 Views

Last post by tellesmg
24 Jun 2013, 20:40
Fetching mails

Last post by reneeb « 24 Jun 2013, 18:05
Replies: 1
by Exyza » 24 Jun 2013, 12:00

1 Replies

472 Views

Last post by reneeb
24 Jun 2013, 18:05
At what time will an escalation mail be send?

Last post by rbraat « 24 Jun 2013, 17:11

by rbraat » 24 Jun 2013, 17:11

0 Replies

316 Views

Last post by rbraat
24 Jun 2013, 17:11
Agent escalation messages visible in customer portal

Last post by rbraat « 24 Jun 2013, 17:01
Replies: 5
by rbraat » 05 Jun 2013, 18:04

5 Replies

956 Views

Last post by rbraat
24 Jun 2013, 17:01
Can't change owner or add internal note

Last post by Frippe « 24 Jun 2013, 15:29

by Frippe » 24 Jun 2013, 15:29

0 Replies

662 Views

Last post by Frippe
24 Jun 2013, 15:29
[SOLVED] LDAP backend configuration

Last post by philippech « 24 Jun 2013, 14:30
Replies: 9
by philippech » 21 Jun 2013, 18:31

9 Replies

4997 Views

Last post by philippech
24 Jun 2013, 14:30
Issue when send email from iPad

Last post by levante27 « 24 Jun 2013, 13:20
Replies: 5
by levante27 » 20 Jun 2013, 15:32

5 Replies

1080 Views

Last post by levante27
24 Jun 2013, 13:20
Double mail to agent every ticket creation

Last post by luciosan73 « 24 Jun 2013, 09:28
Replies: 13
by luciosan73 » 10 Jun 2013, 11:49

13 Replies

5868 Views

Last post by luciosan73
24 Jun 2013, 09:28
Always redirected to Time accounting edit page.

Last post by henryk « 24 Jun 2013, 04:32
Replies: 4
by henryk » 21 Jun 2013, 09:03

4 Replies

714 Views

Last post by henryk
24 Jun 2013, 04:32
Any dynamic variables available in stats output?

Last post by troffasky « 23 Jun 2013, 15:52

by troffasky » 23 Jun 2013, 15:52

0 Replies

788 Views

Last post by troffasky
23 Jun 2013, 15:52
upgrading 3.0.11 -> 3.1.17 w/ mysql upgrade

Last post by sgw « 23 Jun 2013, 11:28
Replies: 2
by sgw » 21 Jun 2013, 19:00

2 Replies

2070 Views

Last post by sgw
23 Jun 2013, 11:28
new ticket via email

Last post by KlausNehrer « 22 Jun 2013, 14:18
Replies: 1
by sebdar » 19 Jun 2013, 17:29

1 Replies

499 Views

Last post by KlausNehrer
22 Jun 2013, 14:18
Stats similar to dashboard 7 days stats

Last post by crythias « 21 Jun 2013, 17:47
Replies: 15
by kishore » 07 Dec 2011, 14:02

15 Replies

10483 Views

Last post by crythias
21 Jun 2013, 17:47
Customer ticket Body

Last post by sebdar « 21 Jun 2013, 16:56
Replies: 6
by sebdar » 21 Jun 2013, 12:51

6 Replies

1489 Views

Last post by sebdar
21 Jun 2013, 16:56
Numbers of ticket on a graph-pie

Last post by Plume « 21 Jun 2013, 14:25
Replies: 3
by Plume » 17 Jun 2013, 10:16

3 Replies

1297 Views

Last post by Plume
21 Jun 2013, 14:25
Otrs not fill up e-mail header To

Last post by gorgio49 « 21 Jun 2013, 13:20

by gorgio49 » 21 Jun 2013, 13:20

0 Replies

261 Views

Last post by gorgio49
21 Jun 2013, 13:20
(SOLVED) Mails are not being auto-fetched! Cron broken?

Last post by bayerex « 21 Jun 2013, 11:21
Replies: 4
by bayerex » 20 Jun 2013, 21:17

4 Replies

1874 Views

Last post by bayerex
21 Jun 2013, 11:21
New installation, no cron jobs listed. [solved]

Last post by jostafew « 20 Jun 2013, 18:30
Replies: 2
by jostafew » 20 Jun 2013, 01:21

2 Replies

536 Views

Last post by jostafew
20 Jun 2013, 18:30
[SOLVED] Remove customer information on phone call

Last post by dcorbera « 20 Jun 2013, 15:48
Replies: 2
by dcorbera » 20 Jun 2013, 13:00

2 Replies

819 Views

Last post by dcorbera
20 Jun 2013, 15:48
ticket preview question

Last post by NTHuser « 20 Jun 2013, 14:59

by NTHuser » 20 Jun 2013, 14:59

0 Replies

466 Views

Last post by NTHuser
20 Jun 2013, 14:59
[SOLVED] Customer view ticket (error)

Last post by immaBeans « 20 Jun 2013, 07:42
Replies: 7
by immaBeans » 06 Jun 2013, 03:36

7 Replies

2310 Views

Last post by immaBeans
20 Jun 2013, 07:42
Customer can change his own data and access Download Portal

Last post by crythias « 20 Jun 2013, 02:40
Replies: 3
by rudwolf » 04 Jun 2013, 12:28

3 Replies

1150 Views

Last post by crythias
20 Jun 2013, 02:40
Error: Email already exists!

Last post by Sophy978 « 19 Jun 2013, 22:43
Replies: 1
by Sophy978 » 19 Jun 2013, 19:52

1 Replies

1238 Views

Last post by Sophy978
19 Jun 2013, 22:43
1 to many data capture and reporting

Last post by Sophy978 « 19 Jun 2013, 19:27
Replies: 2
by Sophy978 » 19 Jun 2013, 18:29

2 Replies

1219 Views

Last post by Sophy978
19 Jun 2013, 19:27
[SOLVED] Remove 'To:' Option Customer

Last post by stuartb55 « 19 Jun 2013, 16:09
Replies: 2
by stuartb55 » 19 Jun 2013, 15:41

2 Replies

534 Views

Last post by stuartb55
19 Jun 2013, 16:09
Notifications and Queues.

Last post by maxbrownmax « 19 Jun 2013, 15:27
Replies: 2
by maxbrownmax » 18 Jun 2013, 22:52

2 Replies

848 Views

Last post by maxbrownmax
19 Jun 2013, 15:27
how to subqueues ?

Last post by crythias « 19 Jun 2013, 14:32
Replies: 2
by tookie009 » 17 Jun 2013, 17:02

2 Replies

932 Views

Last post by crythias
19 Jun 2013, 14:32
Edit PDF output to add dynamic field

Last post by crythias « 19 Jun 2013, 14:28
Replies: 4
by shivendra » 15 Jun 2013, 11:14

4 Replies

1925 Views

Last post by crythias
19 Jun 2013, 14:28

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