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Create ticket and assign it on a other agent

Last post by fisk5 « 07 Apr 2011, 00:23
Replies: 3
by fisk5 » 05 Apr 2011, 00:17

3 Replies

1663 Views

Last post by fisk5
07 Apr 2011, 00:23
Emails stuck - generating the same ticket over and over

Last post by rustbucket « 06 Apr 2011, 21:36

by rustbucket » 06 Apr 2011, 21:36

0 Replies

794 Views

Last post by rustbucket
06 Apr 2011, 21:36
Ticket Duration with SLA

Last post by GiHe « 06 Apr 2011, 16:10

by GiHe » 06 Apr 2011, 16:10

0 Replies

601 Views

Last post by GiHe
06 Apr 2011, 16:10
Adding LinkObject to FAQ

Last post by iztok « 06 Apr 2011, 15:59
Replies: 1
by iztok » 05 Apr 2011, 16:19

1 Replies

1180 Views

Last post by iztok
06 Apr 2011, 15:59
import the PGP public key

Last post by crythias « 06 Apr 2011, 14:45
Replies: 5
by marouitaa1988 » 29 Mar 2011, 13:35

5 Replies

3010 Views

Last post by crythias
06 Apr 2011, 14:45
Help with escalation and escalation notify

Last post by Ravikummary « 06 Apr 2011, 14:30
Replies: 4
by Ravikummary » 28 Mar 2011, 17:02

4 Replies

2549 Views

Last post by Ravikummary
06 Apr 2011, 14:30
Customer Name in customer portal

Last post by llhoir « 06 Apr 2011, 12:02
Replies: 1
by llhoir » 05 Apr 2011, 09:25

1 Replies

870 Views

Last post by llhoir
06 Apr 2011, 12:02
Regrading of different 2 agents

Last post by oscar « 06 Apr 2011, 11:43
Replies: 4
by oscar » 04 Apr 2011, 09:27

4 Replies

1406 Views

Last post by oscar
06 Apr 2011, 11:43
Inserting logos on Agen main frontend page

Last post by Faris Zaidi « 06 Apr 2011, 11:25
Replies: 7
by usman » 20 Sep 2010, 13:47

7 Replies

10661 Views

Last post by Faris Zaidi
06 Apr 2011, 11:25
Free fields?

Last post by DragosT « 06 Apr 2011, 10:37
Replies: 18
by holmesmail » 28 Oct 2010, 23:51

18 Replies

16093 Views

Last post by DragosT
06 Apr 2011, 10:37
[SOLVED] Hide auto answer form articles in ticket zoom list

Last post by benoitm « 06 Apr 2011, 09:27
Replies: 3
by benoitm » 05 Apr 2011, 09:48

3 Replies

2197 Views

Last post by benoitm
06 Apr 2011, 09:27
Value/Name for Customer Company Comment

Last post by MichaelR « 06 Apr 2011, 05:35

by MichaelR » 06 Apr 2011, 05:35

0 Replies

933 Views

Last post by MichaelR
06 Apr 2011, 05:35
Mail after new/closed ticket

Last post by Wolfgangf « 06 Apr 2011, 05:20
Replies: 1
by rafaqf » 05 Apr 2011, 17:57

1 Replies

1064 Views

Last post by Wolfgangf
06 Apr 2011, 05:20
Email Configuration

Last post by crythias « 05 Apr 2011, 18:11
Replies: 8
by Wheats » 05 Jan 2011, 21:31

8 Replies

8957 Views

Last post by crythias
05 Apr 2011, 18:11
Notifications on every action in a ticket

Last post by troffasky « 05 Apr 2011, 17:15
Replies: 2
by kamash » 23 Mar 2011, 14:26

2 Replies

1161 Views

Last post by troffasky
05 Apr 2011, 17:15
Auto-lookup agents

Last post by HervE « 05 Apr 2011, 17:03
Replies: 6
by HervE » 05 Apr 2011, 10:00

6 Replies

2589 Views

Last post by HervE
05 Apr 2011, 17:03
Can not connect to MSSQL server after trial expired

Last post by arvobowen « 05 Apr 2011, 16:34
Replies: 1
by arvobowen » 04 Apr 2011, 18:33

1 Replies

2680 Views

Last post by arvobowen
05 Apr 2011, 16:34
Uable to receive email notification

Last post by manishz « 05 Apr 2011, 14:59
Replies: 2
by manishz » 04 Apr 2011, 14:45

2 Replies

2050 Views

Last post by manishz
05 Apr 2011, 14:59
Error in Internet Explorer when adding a Note to an incident

Last post by weatherbys « 05 Apr 2011, 13:48

by weatherbys » 05 Apr 2011, 13:48

0 Replies

823 Views

Last post by weatherbys
05 Apr 2011, 13:48
Escalation Agent don't send mail

Last post by llhoir « 05 Apr 2011, 10:39
Replies: 4
by llhoir » 05 Apr 2011, 09:35

4 Replies

1564 Views

Last post by llhoir
05 Apr 2011, 10:39
[SOLVED] Adding "Involve / Inform" field on ticket zoom

Last post by iztok « 05 Apr 2011, 10:02
Replies: 3
by iztok » 04 Apr 2011, 10:50

3 Replies

1626 Views

Last post by iztok
05 Apr 2011, 10:02
LDAP company -> CustomerID mapping issue

Last post by meraj « 04 Apr 2011, 20:38

by meraj » 04 Apr 2011, 20:38

0 Replies

925 Views

Last post by meraj
04 Apr 2011, 20:38
Sending responses to Users/Customers

Last post by jojo « 04 Apr 2011, 20:19
Replies: 1
by marty210578 » 04 Apr 2011, 16:46

1 Replies

1314 Views

Last post by jojo
04 Apr 2011, 20:19
Open Tickets in Customer-Info

Last post by JoernWR « 04 Apr 2011, 18:47

by JoernWR » 04 Apr 2011, 18:47

0 Replies

888 Views

Last post by JoernWR
04 Apr 2011, 18:47
Setting up GenericAgent Option Under Admin Settings

Last post by arvobowen « 04 Apr 2011, 18:24
Replies: 5
by arvobowen » 30 Aug 2010, 18:57

5 Replies

4106 Views

Last post by arvobowen
04 Apr 2011, 18:24
Creating new client , customer, what for is "Customer ID"

Last post by robertforum « 04 Apr 2011, 16:53
Replies: 2
by robertforum » 04 Apr 2011, 11:46

2 Replies

1308 Views

Last post by robertforum
04 Apr 2011, 16:53
New phone ticket tab disappeared

Last post by jojo « 04 Apr 2011, 16:41
Replies: 5
by Exodus Sistemas » 04 Apr 2011, 14:52

5 Replies

1246 Views

Last post by jojo
04 Apr 2011, 16:41
change reply-to field email ticket

Last post by dedes « 04 Apr 2011, 13:32

by dedes » 04 Apr 2011, 13:32

0 Replies

615 Views

Last post by dedes
04 Apr 2011, 13:32
LDAP - sync agents with rw and other permissions to groups

Last post by Giulio Soleni « 04 Apr 2011, 11:40
Replies: 1
by Giulio Soleni » 02 Apr 2011, 14:48

1 Replies

1940 Views

Last post by Giulio Soleni
04 Apr 2011, 11:40
bulk add Computers in ITSM

Last post by gavu « 04 Apr 2011, 08:36
Replies: 2
by gavu » 27 Mar 2011, 12:02

2 Replies

1231 Views

Last post by gavu
04 Apr 2011, 08:36
SessionID is invalid on OTRS version 3.0.6

Last post by crythias « 04 Apr 2011, 07:11
Replies: 1
by ponomy » 04 Apr 2011, 05:41

1 Replies

1125 Views

Last post by crythias
04 Apr 2011, 07:11
Multiple OTRS

Last post by vkandersv « 03 Apr 2011, 18:04
Replies: 3
by lwsimeao » 31 Mar 2011, 00:09

3 Replies

1836 Views

Last post by vkandersv
03 Apr 2011, 18:04
how can I hide OTRS News for agents

Last post by nima0102 « 02 Apr 2011, 16:12
Replies: 3
by moxa » 14 Mar 2011, 11:57

3 Replies

2545 Views

Last post by nima0102
02 Apr 2011, 16:12
How show the customer's CI in ticket zoom view

Last post by mshi « 02 Apr 2011, 04:28

by mshi » 02 Apr 2011, 04:28

0 Replies

753 Views

Last post by mshi
02 Apr 2011, 04:28
populate the Company with the Otrs Companies list

Last post by jamlydm « 01 Apr 2011, 22:26

by jamlydm » 01 Apr 2011, 22:26

0 Replies

1097 Views

Last post by jamlydm
01 Apr 2011, 22:26
How can I set a default value for the "To:" in a reply....

Last post by nhoot « 01 Apr 2011, 21:03

by nhoot » 01 Apr 2011, 21:03

0 Replies

541 Views

Last post by nhoot
01 Apr 2011, 21:03
Installation of additional Modules

Last post by jojo « 01 Apr 2011, 18:59
Replies: 1
by Roko » 01 Apr 2011, 12:46

1 Replies

1090 Views

Last post by jojo
01 Apr 2011, 18:59
Set ticket number from subject

Last post by hlep « 01 Apr 2011, 16:22

by hlep » 01 Apr 2011, 16:22

0 Replies

706 Views

Last post by hlep
01 Apr 2011, 16:22
how to calculate ticket age?

Last post by HervE « 01 Apr 2011, 10:37
Replies: 3
by bighorn » 01 Apr 2011, 09:20

3 Replies

4682 Views

Last post by HervE
01 Apr 2011, 10:37
Force assignment to existing customer

Last post by HervE « 01 Apr 2011, 10:19

by HervE » 01 Apr 2011, 10:19

0 Replies

759 Views

Last post by HervE
01 Apr 2011, 10:19
Link ticket to customer company (no to customer user)

Last post by HervE « 01 Apr 2011, 10:14
Replies: 1
by ines » 31 Mar 2011, 16:10

1 Replies

1326 Views

Last post by HervE
01 Apr 2011, 10:14
Change default state/queue

Last post by HervE « 01 Apr 2011, 10:09
Replies: 1
by fisk5 » 31 Mar 2011, 22:26

1 Replies

1135 Views

Last post by HervE
01 Apr 2011, 10:09
Configure New ticket Notification to contain attachment

Last post by nhoot « 31 Mar 2011, 22:17
Replies: 7
by eitarad » 21 Dec 2010, 13:38

7 Replies

2780 Views

Last post by nhoot
31 Mar 2011, 22:17
Is there any Documentaion for Ticket CMD?

Last post by nhoot « 31 Mar 2011, 16:21
Replies: 7
by nhoot » 30 Mar 2011, 20:44

7 Replies

2334 Views

Last post by nhoot
31 Mar 2011, 16:21
Session disconnection

Last post by HervE « 31 Mar 2011, 15:29
Replies: 8
by HervE » 24 Feb 2011, 11:15

8 Replies

6017 Views

Last post by HervE
31 Mar 2011, 15:29
Additional Packages?

Last post by jojo « 31 Mar 2011, 10:51
Replies: 5
by vkandersv » 11 Mar 2011, 16:23

5 Replies

2573 Views

Last post by jojo
31 Mar 2011, 10:51
FAQ module

Last post by jojo « 31 Mar 2011, 04:17
Replies: 4
by hermelin » 17 Mar 2011, 13:59

4 Replies

1713 Views

Last post by jojo
31 Mar 2011, 04:17
Configure OTRS for SSL-only access

Last post by tmulcahy « 31 Mar 2011, 01:42

by tmulcahy » 31 Mar 2011, 01:42

0 Replies

776 Views

Last post by tmulcahy
31 Mar 2011, 01:42
The agent can not see the new ticket

Last post by crythias « 30 Mar 2011, 20:23
Replies: 8
by mshi » 30 Mar 2011, 17:46

8 Replies

2375 Views

Last post by crythias
30 Mar 2011, 20:23
Queview Subject Text

Last post by mdemicoli « 30 Mar 2011, 16:02
Replies: 2
by mdemicoli » 03 Mar 2011, 18:23

2 Replies

1581 Views

Last post by mdemicoli
30 Mar 2011, 16:02

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