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Need help configuring agent email notifications

Last post by crythias « 29 Oct 2010, 02:39
Replies: 1
by r3vo » 29 Oct 2010, 01:14

1 Replies

1141 Views

Last post by crythias
29 Oct 2010, 02:39
Postgres Error

Last post by jeffv « 28 Oct 2010, 23:28
Replies: 3
by otrspk » 09 Aug 2010, 07:26

3 Replies

2661 Views

Last post by jeffv
28 Oct 2010, 23:28
Update Existing Ticket via Email

Last post by jojo « 28 Oct 2010, 21:23
Replies: 1
by bksmith101 » 28 Oct 2010, 21:08

1 Replies

1186 Views

Last post by jojo
28 Oct 2010, 21:23
Filtering using text file

Last post by mooz « 28 Oct 2010, 15:14
Replies: 2
by mooz » 27 Oct 2010, 13:59

2 Replies

1219 Views

Last post by mooz
28 Oct 2010, 15:14
how to use SLA type "Resolution Rate"

Last post by huozipan « 28 Oct 2010, 10:57

by huozipan » 28 Oct 2010, 10:57

0 Replies

802 Views

Last post by huozipan
28 Oct 2010, 10:57
Package Manager: Need write permission in OTRS home

Last post by jojo « 28 Oct 2010, 09:04
Replies: 5
by wizzbangca » 09 Oct 2010, 02:19

5 Replies

7499 Views

Last post by jojo
28 Oct 2010, 09:04
LDAP auth not working with OTRS version 2.4.9

Last post by Wolfgangf « 27 Oct 2010, 23:02
Replies: 3
by sidnei » 27 Oct 2010, 16:27

3 Replies

1950 Views

Last post by Wolfgangf
27 Oct 2010, 23:02
how otrs::itsm support event management?

Last post by Wolfgangf « 27 Oct 2010, 22:59
Replies: 3
by jgallego » 27 Oct 2010, 17:28

3 Replies

2342 Views

Last post by Wolfgangf
27 Oct 2010, 22:59
Agent's access with SSO

Last post by pgandalipov « 27 Oct 2010, 20:13
Replies: 2
by pgandalipov » 26 Oct 2010, 14:46

2 Replies

2595 Views

Last post by pgandalipov
27 Oct 2010, 20:13
No open tickets for emails

Last post by crythias « 27 Oct 2010, 18:09
Replies: 6
by Sara » 22 Oct 2010, 12:09

6 Replies

2464 Views

Last post by crythias
27 Oct 2010, 18:09
How do you customise the queue view?

Last post by weatherbys « 27 Oct 2010, 15:51

by weatherbys » 27 Oct 2010, 15:51

0 Replies

847 Views

Last post by weatherbys
27 Oct 2010, 15:51
customergroupsupport

Last post by Wolfgangf « 27 Oct 2010, 06:42
Replies: 5
by waseemaulikh » 28 Jul 2010, 14:31

5 Replies

3095 Views

Last post by Wolfgangf
27 Oct 2010, 06:42
OSA-2010-03-en Workaround

Last post by godber « 26 Oct 2010, 14:15

by godber » 26 Oct 2010, 14:15

0 Replies

801 Views

Last post by godber
26 Oct 2010, 14:15
customer web interface

Last post by peacefrog « 26 Oct 2010, 12:18
Replies: 1
by peacefrog » 26 Oct 2010, 11:54

1 Replies

1372 Views

Last post by peacefrog
26 Oct 2010, 12:18
ldap filter how to return first attribute mail

Last post by mirkofranciosi « 26 Oct 2010, 12:14

by mirkofranciosi » 26 Oct 2010, 12:14

0 Replies

979 Views

Last post by mirkofranciosi
26 Oct 2010, 12:14
Block changes on a closed ticket

Last post by davidbann « 26 Oct 2010, 11:49
Replies: 1
by bkbarbon » 20 Oct 2010, 20:25

1 Replies

1796 Views

Last post by davidbann
26 Oct 2010, 11:49
Loading Customer Users from file - MySQL error

Last post by Gunz « 26 Oct 2010, 06:56

by Gunz » 26 Oct 2010, 06:56

0 Replies

1610 Views

Last post by Gunz
26 Oct 2010, 06:56
interface in screenshots

Last post by Wolfgangf « 25 Oct 2010, 18:33
Replies: 4
by leprasko » 25 Oct 2010, 09:44

4 Replies

3412 Views

Last post by Wolfgangf
25 Oct 2010, 18:33
Additional info about customer - LDAP

Last post by Wolfgangf « 25 Oct 2010, 18:30
Replies: 1
by peter_sk » 25 Oct 2010, 12:50

1 Replies

1608 Views

Last post by Wolfgangf
25 Oct 2010, 18:30
Create Email-Ticket Invalid Syntax! error in To: Field

Last post by ahkal « 25 Oct 2010, 11:29
Replies: 1
by ahkal » 22 Oct 2010, 15:29

1 Replies

1455 Views

Last post by ahkal
25 Oct 2010, 11:29
Upgrade of FAQ items from OTRS 1.3.2 to 2.4.8 went wrong

Last post by maddog2k « 22 Oct 2010, 21:20
Replies: 5
by maddog2k » 22 Oct 2010, 20:23

5 Replies

3683 Views

Last post by maddog2k
22 Oct 2010, 21:20
use of Escalation parameter on GenericAgent.pm

Last post by leocertuche « 22 Oct 2010, 17:35

by leocertuche » 22 Oct 2010, 17:35

0 Replies

1115 Views

Last post by leocertuche
22 Oct 2010, 17:35
graph stats

Last post by 1010 « 22 Oct 2010, 16:46

by 1010 » 22 Oct 2010, 16:46

0 Replies

878 Views

Last post by 1010
22 Oct 2010, 16:46
how to remove the language selection?

Last post by lucasdgr « 22 Oct 2010, 15:38

by lucasdgr » 22 Oct 2010, 15:38

0 Replies

1124 Views

Last post by lucasdgr
22 Oct 2010, 15:38
auto reject email tickets based on email adresses

Last post by crythias « 22 Oct 2010, 14:06
Replies: 1
by kenmurimi » 22 Oct 2010, 11:14

1 Replies

1708 Views

Last post by crythias
22 Oct 2010, 14:06
remove language option in otrs FAQ create article

Last post by jamzigy « 22 Oct 2010, 13:03

by jamzigy » 22 Oct 2010, 13:03

0 Replies

953 Views

Last post by jamzigy
22 Oct 2010, 13:03
Package installation failure

Last post by Thibault « 22 Oct 2010, 09:06
Replies: 1
by Thibault » 20 Oct 2010, 10:12

1 Replies

2428 Views

Last post by Thibault
22 Oct 2010, 09:06
How to update.....2..2.4 to 2.4.8

Last post by iosu « 22 Oct 2010, 08:26

by iosu » 22 Oct 2010, 08:26

0 Replies

915 Views

Last post by iosu
22 Oct 2010, 08:26
Gmail configuration

Last post by harish « 21 Oct 2010, 21:31

by harish » 21 Oct 2010, 21:31

0 Replies

1486 Views

Last post by harish
21 Oct 2010, 21:31
otrs need reload?

Last post by Wolfgangf « 21 Oct 2010, 12:46
Replies: 1
by qnetworks » 21 Oct 2010, 12:45

1 Replies

1566 Views

Last post by Wolfgangf
21 Oct 2010, 12:46
Installation / Activation of Time Accounting Module

Last post by Wolfgangf « 21 Oct 2010, 12:42
Replies: 2
by control » 02 Sep 2010, 12:46

2 Replies

2214 Views

Last post by Wolfgangf
21 Oct 2010, 12:42
Reg : Agent Single Sign On Authentication

Last post by Wolfgangf « 21 Oct 2010, 12:38
Replies: 1
by nagesh_vnr » 18 Oct 2010, 18:33

1 Replies

1434 Views

Last post by Wolfgangf
21 Oct 2010, 12:38
how to view all tickets of a CI

Last post by Wolfgangf « 21 Oct 2010, 12:32
Replies: 1
by huozipan » 15 Oct 2010, 12:39

1 Replies

1405 Views

Last post by Wolfgangf
21 Oct 2010, 12:32
working time stat

Last post by qnetworks « 21 Oct 2010, 09:32

by qnetworks » 21 Oct 2010, 09:32

0 Replies

998 Views

Last post by qnetworks
21 Oct 2010, 09:32
multiple LDAP for multiple customers and queues

Last post by 1010 « 20 Oct 2010, 20:13
Replies: 1
by 1010 » 20 Oct 2010, 17:32

1 Replies

1424 Views

Last post by 1010
20 Oct 2010, 20:13
Tickets not sorting by priority first

Last post by GPINC « 20 Oct 2010, 19:12

by GPINC » 20 Oct 2010, 19:12

0 Replies

962 Views

Last post by GPINC
20 Oct 2010, 19:12
AgentTicketPrint - blank page

Last post by jorinn « 20 Oct 2010, 14:33
Replies: 2
by jorinn » 20 Oct 2010, 12:28

2 Replies

1571 Views

Last post by jorinn
20 Oct 2010, 14:33
How to understand "TicketLockUpdate"

Last post by huozipan « 20 Oct 2010, 10:42

by huozipan » 20 Oct 2010, 10:42

0 Replies

956 Views

Last post by huozipan
20 Oct 2010, 10:42
What is Loop Protection?

Last post by davidbann « 19 Oct 2010, 20:49

by davidbann » 19 Oct 2010, 20:49

0 Replies

1997 Views

Last post by davidbann
19 Oct 2010, 20:49
New Ticket Notifications - Include Attachments

Last post by davidbann « 19 Oct 2010, 15:17

by davidbann » 19 Oct 2010, 15:17

0 Replies

1265 Views

Last post by davidbann
19 Oct 2010, 15:17
Default email signatures

Last post by ahkal « 19 Oct 2010, 14:48
Replies: 3
by ahkal » 18 Oct 2010, 23:11

3 Replies

6433 Views

Last post by ahkal
19 Oct 2010, 14:48
POP3S and SMTPS

Last post by kneza « 19 Oct 2010, 11:29
Replies: 2
by kneza » 14 Oct 2010, 14:17

2 Replies

1341 Views

Last post by kneza
19 Oct 2010, 11:29
INSTALL: Died at Defaults.pm line 2194.

Last post by weasy « 18 Oct 2010, 22:02

by weasy » 18 Oct 2010, 22:02

0 Replies

1147 Views

Last post by weasy
18 Oct 2010, 22:02
itms installations issues

Last post by rad_otrs « 18 Oct 2010, 21:44
Replies: 4
by mritorto » 22 Sep 2010, 20:03

4 Replies

2911 Views

Last post by rad_otrs
18 Oct 2010, 21:44
How to show Queues?

Last post by rad_otrs « 18 Oct 2010, 21:40
Replies: 1
by ericchaves » 15 Oct 2010, 21:05

1 Replies

1418 Views

Last post by rad_otrs
18 Oct 2010, 21:40
what is TicketFreeText1::Link?

Last post by luisjf « 18 Oct 2010, 16:10

by luisjf » 18 Oct 2010, 16:10

0 Replies

1065 Views

Last post by luisjf
18 Oct 2010, 16:10
Emails loss subject

Last post by wimtenbosch « 18 Oct 2010, 15:59
Replies: 4
by wimtenbosch » 15 Oct 2010, 12:50

4 Replies

1814 Views

Last post by wimtenbosch
18 Oct 2010, 15:59
Time Accounting, hours format (decimal / sessagesimal)

Last post by Francesco « 18 Oct 2010, 11:17

by Francesco » 18 Oct 2010, 11:17

0 Replies

941 Views

Last post by Francesco
18 Oct 2010, 11:17
Multiples error's in ORACLE 10g.

Last post by jgbautista « 18 Oct 2010, 11:04

by jgbautista » 18 Oct 2010, 11:04

0 Replies

990 Views

Last post by jgbautista
18 Oct 2010, 11:04
How to set TICKET START AND FINISH TIME

Last post by jkaspar « 17 Oct 2010, 20:19

by jkaspar » 17 Oct 2010, 20:19

0 Replies

857 Views

Last post by jkaspar
17 Oct 2010, 20:19

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