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email customer a copy of external note

Last post by crythias « 04 Nov 2010, 13:54
Replies: 2
by holmesmail » 03 Nov 2010, 21:48

2 Replies

1683 Views

Last post by crythias
04 Nov 2010, 13:54
OTRS3.0 beta6 notification problem?

Last post by atimms « 04 Nov 2010, 11:57

by atimms » 04 Nov 2010, 11:57

0 Replies

736 Views

Last post by atimms
04 Nov 2010, 11:57
Customizing Dashlets

Last post by Mothra « 04 Nov 2010, 11:25
Replies: 1
by PointPubMedia » 21 Oct 2010, 21:15

1 Replies

1396 Views

Last post by Mothra
04 Nov 2010, 11:25
ACL to show a Service only to a Group

Last post by leocertuche « 04 Nov 2010, 07:40

by leocertuche » 04 Nov 2010, 07:40

0 Replies

1150 Views

Last post by leocertuche
04 Nov 2010, 07:40
can I think that EscalationNotify not implemented in 2.4.8

Last post by jojo « 03 Nov 2010, 10:20
Replies: 1
by huozipan » 03 Nov 2010, 10:17

1 Replies

1205 Views

Last post by jojo
03 Nov 2010, 10:20
How can I define NotifyMailSubject myself

Last post by huozipan « 03 Nov 2010, 10:18
Replies: 6
by huozipan » 02 Nov 2010, 12:58

6 Replies

2678 Views

Last post by huozipan
03 Nov 2010, 10:18
How to config Escalation mail group

Last post by huozipan « 03 Nov 2010, 09:26
Replies: 1
by huozipan » 01 Nov 2010, 08:58

1 Replies

1278 Views

Last post by huozipan
03 Nov 2010, 09:26
Change default type for requests received by email

Last post by jarcto « 02 Nov 2010, 23:05
Replies: 7
by jarcto » 02 Nov 2010, 00:14

7 Replies

2769 Views

Last post by jarcto
02 Nov 2010, 23:05
oracle installation help

Last post by Wolfgangf « 02 Nov 2010, 20:32
Replies: 2
by thiru2109 » 02 Nov 2010, 20:01

2 Replies

1541 Views

Last post by Wolfgangf
02 Nov 2010, 20:32
Moving to new queue - owner remains the same

Last post by crythias « 02 Nov 2010, 15:39
Replies: 3
by Mothra » 02 Nov 2010, 12:11

3 Replies

1806 Views

Last post by crythias
02 Nov 2010, 15:39
Permissions and linking tickets

Last post by crythias « 02 Nov 2010, 15:36
Replies: 3
by Mothra » 02 Nov 2010, 13:36

3 Replies

2042 Views

Last post by crythias
02 Nov 2010, 15:36
PROBLEM: Patched from 2.4.7 to 2.4.8 to 2.4.9

Last post by otrswannabe1 « 02 Nov 2010, 09:39

by otrswannabe1 » 02 Nov 2010, 09:39

0 Replies

1319 Views

Last post by otrswannabe1
02 Nov 2010, 09:39
customer responses

Last post by acrodesign « 02 Nov 2010, 01:26
Replies: 4
by acrodesign » 30 Oct 2010, 16:14

4 Replies

2432 Views

Last post by acrodesign
02 Nov 2010, 01:26
Stop Age Count

Last post by sripathi « 02 Nov 2010, 01:14

by sripathi » 02 Nov 2010, 01:14

0 Replies

841 Views

Last post by sripathi
02 Nov 2010, 01:14
How to add field "service" for tickets received via e-mail?

Last post by lucasdgr « 01 Nov 2010, 18:57
Replies: 7
by lucasdgr » 01 Nov 2010, 13:44

7 Replies

4135 Views

Last post by lucasdgr
01 Nov 2010, 18:57
Map agents to services?

Last post by Mothra « 01 Nov 2010, 17:23
Replies: 7
by Mothra » 01 Nov 2010, 16:13

7 Replies

2492 Views

Last post by Mothra
01 Nov 2010, 17:23
Can agent and customer users have the same email address?

Last post by Wolfgangf « 01 Nov 2010, 14:12
Replies: 3
by heinrich_neumann » 31 Oct 2010, 14:27

3 Replies

2109 Views

Last post by Wolfgangf
01 Nov 2010, 14:12
Web calendars

Last post by icm3012 « 01 Nov 2010, 14:00
Replies: 2
by icm3012 » 01 Nov 2010, 02:21

2 Replies

2249 Views

Last post by icm3012
01 Nov 2010, 14:00
ITSM installation Undefined value as a HASH

Last post by billk « 01 Nov 2010, 13:12
Replies: 2
by jesupi » 13 Sep 2010, 19:33

2 Replies

2204 Views

Last post by billk
01 Nov 2010, 13:12
Queue in ITSM Change Request

Last post by jacinth « 01 Nov 2010, 10:34

by jacinth » 01 Nov 2010, 10:34

0 Replies

1032 Views

Last post by jacinth
01 Nov 2010, 10:34
Windows Installation ULTRA slow connecting even to localhost

Last post by Mike_B « 01 Nov 2010, 10:29
Replies: 1
by MaxDes » 26 Oct 2010, 20:59

1 Replies

1397 Views

Last post by Mike_B
01 Nov 2010, 10:29
OTRS 3.0 missing POP3S/how configure it for POP3S ?

Last post by Mike_B « 01 Nov 2010, 10:26
Replies: 19
by rutschig » 03 Aug 2010, 17:33

19 Replies

17899 Views

Last post by Mike_B
01 Nov 2010, 10:26
Unable to Authenticate user from pop3 on Exchange 2010

Last post by JamesBW « 29 Oct 2010, 23:16
Replies: 1
by JamesBW » 21 Oct 2010, 16:12

1 Replies

1863 Views

Last post by JamesBW
29 Oct 2010, 23:16
Insecure dependency in require while running with -T switch

Last post by marcof « 29 Oct 2010, 18:54

by marcof » 29 Oct 2010, 18:54

0 Replies

1086 Views

Last post by marcof
29 Oct 2010, 18:54
peding auto time in solution

Last post by qnetworks « 29 Oct 2010, 11:52

by qnetworks » 29 Oct 2010, 11:52

0 Replies

1080 Views

Last post by qnetworks
29 Oct 2010, 11:52
Couldn't choose "service" when create phone-ticket

Last post by huozipan « 29 Oct 2010, 09:31
Replies: 2
by huozipan » 29 Oct 2010, 07:28

2 Replies

1538 Views

Last post by huozipan
29 Oct 2010, 09:31
Missing ZZZAuto.pm

Last post by roe1234 « 29 Oct 2010, 05:03
Replies: 4
by roe1234 » 29 Oct 2010, 03:59

4 Replies

2283 Views

Last post by roe1234
29 Oct 2010, 05:03
Need help configuring agent email notifications

Last post by crythias « 29 Oct 2010, 02:39
Replies: 1
by r3vo » 29 Oct 2010, 01:14

1 Replies

1296 Views

Last post by crythias
29 Oct 2010, 02:39
Postgres Error

Last post by jeffv « 28 Oct 2010, 23:28
Replies: 3
by otrspk » 09 Aug 2010, 07:26

3 Replies

2928 Views

Last post by jeffv
28 Oct 2010, 23:28
Update Existing Ticket via Email

Last post by jojo « 28 Oct 2010, 21:23
Replies: 1
by bksmith101 » 28 Oct 2010, 21:08

1 Replies

1354 Views

Last post by jojo
28 Oct 2010, 21:23
Filtering using text file

Last post by mooz « 28 Oct 2010, 15:14
Replies: 2
by mooz » 27 Oct 2010, 13:59

2 Replies

1395 Views

Last post by mooz
28 Oct 2010, 15:14
how to use SLA type "Resolution Rate"

Last post by huozipan « 28 Oct 2010, 10:57

by huozipan » 28 Oct 2010, 10:57

0 Replies

932 Views

Last post by huozipan
28 Oct 2010, 10:57
Package Manager: Need write permission in OTRS home

Last post by jojo « 28 Oct 2010, 09:04
Replies: 5
by wizzbangca » 09 Oct 2010, 02:19

5 Replies

7915 Views

Last post by jojo
28 Oct 2010, 09:04
LDAP auth not working with OTRS version 2.4.9

Last post by Wolfgangf « 27 Oct 2010, 23:02
Replies: 3
by sidnei » 27 Oct 2010, 16:27

3 Replies

2204 Views

Last post by Wolfgangf
27 Oct 2010, 23:02
how otrs::itsm support event management?

Last post by Wolfgangf « 27 Oct 2010, 22:59
Replies: 3
by jgallego » 27 Oct 2010, 17:28

3 Replies

2622 Views

Last post by Wolfgangf
27 Oct 2010, 22:59
Agent's access with SSO

Last post by pgandalipov « 27 Oct 2010, 20:13
Replies: 2
by pgandalipov » 26 Oct 2010, 14:46

2 Replies

2926 Views

Last post by pgandalipov
27 Oct 2010, 20:13
No open tickets for emails

Last post by crythias « 27 Oct 2010, 18:09
Replies: 6
by Sara » 22 Oct 2010, 12:09

6 Replies

2846 Views

Last post by crythias
27 Oct 2010, 18:09
How do you customise the queue view?

Last post by weatherbys « 27 Oct 2010, 15:51

by weatherbys » 27 Oct 2010, 15:51

0 Replies

954 Views

Last post by weatherbys
27 Oct 2010, 15:51
customergroupsupport

Last post by Wolfgangf « 27 Oct 2010, 06:42
Replies: 5
by waseemaulikh » 28 Jul 2010, 14:31

5 Replies

3446 Views

Last post by Wolfgangf
27 Oct 2010, 06:42
OSA-2010-03-en Workaround

Last post by godber « 26 Oct 2010, 14:15

by godber » 26 Oct 2010, 14:15

0 Replies

921 Views

Last post by godber
26 Oct 2010, 14:15
customer web interface

Last post by peacefrog « 26 Oct 2010, 12:18
Replies: 1
by peacefrog » 26 Oct 2010, 11:54

1 Replies

1574 Views

Last post by peacefrog
26 Oct 2010, 12:18
ldap filter how to return first attribute mail

Last post by mirkofranciosi « 26 Oct 2010, 12:14

by mirkofranciosi » 26 Oct 2010, 12:14

0 Replies

1117 Views

Last post by mirkofranciosi
26 Oct 2010, 12:14
Block changes on a closed ticket

Last post by davidbann « 26 Oct 2010, 11:49
Replies: 1
by bkbarbon » 20 Oct 2010, 20:25

1 Replies

1954 Views

Last post by davidbann
26 Oct 2010, 11:49
Loading Customer Users from file - MySQL error

Last post by Gunz « 26 Oct 2010, 06:56

by Gunz » 26 Oct 2010, 06:56

0 Replies

1740 Views

Last post by Gunz
26 Oct 2010, 06:56
interface in screenshots

Last post by Wolfgangf « 25 Oct 2010, 18:33
Replies: 4
by leprasko » 25 Oct 2010, 09:44

4 Replies

3881 Views

Last post by Wolfgangf
25 Oct 2010, 18:33
Additional info about customer - LDAP

Last post by Wolfgangf « 25 Oct 2010, 18:30
Replies: 1
by peter_sk » 25 Oct 2010, 12:50

1 Replies

1794 Views

Last post by Wolfgangf
25 Oct 2010, 18:30
Create Email-Ticket Invalid Syntax! error in To: Field

Last post by ahkal « 25 Oct 2010, 11:29
Replies: 1
by ahkal » 22 Oct 2010, 15:29

1 Replies

1615 Views

Last post by ahkal
25 Oct 2010, 11:29
Upgrade of FAQ items from OTRS 1.3.2 to 2.4.8 went wrong

Last post by maddog2k « 22 Oct 2010, 21:20
Replies: 5
by maddog2k » 22 Oct 2010, 20:23

5 Replies

4019 Views

Last post by maddog2k
22 Oct 2010, 21:20
use of Escalation parameter on GenericAgent.pm

Last post by leocertuche « 22 Oct 2010, 17:35

by leocertuche » 22 Oct 2010, 17:35

0 Replies

1221 Views

Last post by leocertuche
22 Oct 2010, 17:35
graph stats

Last post by 1010 « 22 Oct 2010, 16:46

by 1010 » 22 Oct 2010, 16:46

0 Replies

1008 Views

Last post by 1010
22 Oct 2010, 16:46

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