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customer mail reply reopen the ticket

Last post by crythias « 11 Oct 2012, 14:34
Replies: 3
by fpaganel » 05 Oct 2012, 13:03

3 Replies

1235 Views

Last post by crythias
11 Oct 2012, 14:34
Trouble with migrating OTRS 3.0.4

Last post by MHz « 10 Oct 2012, 21:17
Replies: 6
by MHz » 10 Oct 2012, 12:18

6 Replies

1240 Views

Last post by MHz
10 Oct 2012, 21:17
Generic Agent - filter by text - weird behaviour

Last post by bin « 10 Oct 2012, 17:51
Replies: 2
by bin » 20 Sep 2012, 14:44

2 Replies

4404 Views

Last post by bin
10 Oct 2012, 17:51
[SOLVED] Customer Authentication

Last post by niki « 10 Oct 2012, 15:12
Replies: 6
by niki » 08 Oct 2012, 09:52

6 Replies

4688 Views

Last post by niki
10 Oct 2012, 15:12
Pause SLA while ticket is pending

Last post by jojo « 10 Oct 2012, 13:47
Replies: 1
by Nikorag » 10 Oct 2012, 13:29

1 Replies

579 Views

Last post by jojo
10 Oct 2012, 13:47
how to auto set the priority base on SLA

Last post by crythias « 10 Oct 2012, 13:22
Replies: 7
by nadzir91 » 09 Oct 2012, 03:32

7 Replies

1559 Views

Last post by crythias
10 Oct 2012, 13:22
Dynamic Field - link to ticket

Last post by kelyne « 10 Oct 2012, 10:02
Replies: 6
by kelyne » 09 Oct 2012, 16:49

6 Replies

2144 Views

Last post by kelyne
10 Oct 2012, 10:02
how to send autoresponse to all customers in same company?

Last post by crythias « 09 Oct 2012, 14:09
Replies: 1
by Majed17 » 09 Oct 2012, 10:00

1 Replies

508 Views

Last post by crythias
09 Oct 2012, 14:09
view dynamic fields in bulk

Last post by RobynSSI « 09 Oct 2012, 11:33

by RobynSSI » 09 Oct 2012, 11:33

0 Replies

402 Views

Last post by RobynSSI
09 Oct 2012, 11:33
create a variable tag from the body of the customer email

Last post by RobynSSI « 09 Oct 2012, 11:30

by RobynSSI » 09 Oct 2012, 11:30

0 Replies

690 Views

Last post by RobynSSI
09 Oct 2012, 11:30
Creation of Workflows in OTRS ITSM

Last post by anandp « 09 Oct 2012, 07:48

by anandp » 09 Oct 2012, 07:48

0 Replies

559 Views

Last post by anandp
09 Oct 2012, 07:48
set responsible of ticket based on incoming mail

Last post by mojorianer « 08 Oct 2012, 23:02
Replies: 1
by mojorianer » 20 Sep 2012, 16:39

1 Replies

1136 Views

Last post by mojorianer
08 Oct 2012, 23:02
Change Queue in Change Priority

Last post by eterjack « 08 Oct 2012, 22:14
Replies: 1
by eterjack » 08 Oct 2012, 16:57

1 Replies

1416 Views

Last post by eterjack
08 Oct 2012, 22:14
Dynamic Fileds only visible for a specific Queue?

Last post by crythias « 08 Oct 2012, 19:42
Replies: 3
by gabar82 » 08 Oct 2012, 17:49

3 Replies

1635 Views

Last post by crythias
08 Oct 2012, 19:42
Sync Cumstomer LDAP

Last post by Sayannara « 08 Oct 2012, 19:32
Replies: 3
by Sayannara » 07 Oct 2012, 23:53

3 Replies

1587 Views

Last post by Sayannara
08 Oct 2012, 19:32
FAQ does not save full content

Last post by boundsw « 08 Oct 2012, 17:44
Replies: 6
by boundsw » 08 Oct 2012, 15:07

6 Replies

1735 Views

Last post by boundsw
08 Oct 2012, 17:44
[SOLVED] Multiple Authentication Methods

Last post by fpaganel « 08 Oct 2012, 16:51
Replies: 4
by fpaganel » 17 Sep 2012, 19:33

4 Replies

3017 Views

Last post by fpaganel
08 Oct 2012, 16:51
[SOLVED]dont send create email to customer

Last post by rey90 « 08 Oct 2012, 15:15
Replies: 9
by rey90 » 08 Oct 2012, 11:11

9 Replies

2877 Views

Last post by rey90
08 Oct 2012, 15:15
otrs no sending client autoresponse upon email

Last post by crythias « 08 Oct 2012, 13:30
Replies: 1
by Majed17 » 08 Oct 2012, 13:06

1 Replies

639 Views

Last post by crythias
08 Oct 2012, 13:30
Internal Server Error SMTP send email

Last post by AndersNilsson « 08 Oct 2012, 13:15
Replies: 1
by AndersNilsson » 08 Oct 2012, 12:10

1 Replies

1959 Views

Last post by AndersNilsson
08 Oct 2012, 13:15
[Help] Export CI csv.file

Last post by skullz « 08 Oct 2012, 10:51

by skullz » 08 Oct 2012, 10:51

0 Replies

822 Views

Last post by skullz
08 Oct 2012, 10:51
syntax error at DBUpdate-to-3.1.mysql.sql

Last post by qt_zetroc « 06 Oct 2012, 22:40
Replies: 2
by qt_zetroc » 06 Oct 2012, 19:38

2 Replies

1707 Views

Last post by qt_zetroc
06 Oct 2012, 22:40
Reopening a closed ticket does not start the solution timer

Last post by jojo « 06 Oct 2012, 18:44
Replies: 3
by kelyne » 06 Oct 2012, 17:25

3 Replies

1304 Views

Last post by jojo
06 Oct 2012, 18:44
how to change Configuration Item count numbers? Its too long

Last post by Giulio Soleni « 06 Oct 2012, 11:48
Replies: 2
by DCO » 01 Oct 2012, 11:56

2 Replies

1733 Views

Last post by Giulio Soleni
06 Oct 2012, 11:48
Customer Notification

Last post by emanjamin2002 « 06 Oct 2012, 11:47
Replies: 4
by emanjamin2002 » 28 Sep 2012, 09:01

4 Replies

2165 Views

Last post by emanjamin2002
06 Oct 2012, 11:47
Auto Pending Not Working

Last post by gabar82 « 06 Oct 2012, 10:48
Replies: 10
by gabar82 » 05 Oct 2012, 08:29

10 Replies

3635 Views

Last post by gabar82
06 Oct 2012, 10:48
Adding an image to customer portal in ticket creation

Last post by vinesh « 06 Oct 2012, 05:52
Replies: 4
by vinesh » 03 Oct 2012, 17:37

4 Replies

1524 Views

Last post by vinesh
06 Oct 2012, 05:52
Priority mandatory in customer portal

Last post by vinesh « 06 Oct 2012, 05:50

by vinesh » 06 Oct 2012, 05:50

0 Replies

473 Views

Last post by vinesh
06 Oct 2012, 05:50
Customer Company

Last post by crythias « 05 Oct 2012, 16:03
Replies: 1
by spiderpig » 05 Oct 2012, 15:38

1 Replies

657 Views

Last post by crythias
05 Oct 2012, 16:03
Import/Export large amount of data

Last post by Wolfgangf « 05 Oct 2012, 15:42
Replies: 16
by dtamajon » 12 Sep 2012, 23:19

16 Replies

10818 Views

Last post by Wolfgangf
05 Oct 2012, 15:42
Create new customer

Last post by spiderpig « 05 Oct 2012, 15:20
Replies: 2
by spiderpig » 04 Oct 2012, 17:37

2 Replies

1186 Views

Last post by spiderpig
05 Oct 2012, 15:20
uninitialized value $ServiceID in AgentTicketActionCommon.pm

Last post by dionysius « 05 Oct 2012, 12:42

by dionysius » 05 Oct 2012, 12:42

0 Replies

1333 Views

Last post by dionysius
05 Oct 2012, 12:42
block user at too many wrong logins

Last post by rey90 « 05 Oct 2012, 11:56
Replies: 8
by rey90 » 01 Oct 2012, 08:41

8 Replies

4518 Views

Last post by rey90
05 Oct 2012, 11:56
rich text and plain text

Last post by Sophy978 « 04 Oct 2012, 22:16
Replies: 1
by Sophy978 » 04 Oct 2012, 21:19

1 Replies

1191 Views

Last post by Sophy978
04 Oct 2012, 22:16
I can't access "FAQ" aka "Knowledge Base" on my OTRS

Last post by crythias « 04 Oct 2012, 19:34
Replies: 1
by EliteScouter » 04 Oct 2012, 19:25

1 Replies

523 Views

Last post by crythias
04 Oct 2012, 19:34
Three questions about otrs - nagios system

Last post by hscheffers « 04 Oct 2012, 18:59

by hscheffers » 04 Oct 2012, 18:59

0 Replies

522 Views

Last post by hscheffers
04 Oct 2012, 18:59
latest otrs compatible with 64 bit platform of ubuntu12.04

Last post by jojo « 04 Oct 2012, 16:24
Replies: 1
by sunil786 » 04 Oct 2012, 15:46

1 Replies

573 Views

Last post by jojo
04 Oct 2012, 16:24
[SOLVED] Postmaster filter stopped working after update

Last post by TDO « 04 Oct 2012, 11:41
Replies: 5
by TDO » 02 Oct 2012, 15:40

5 Replies

1414 Views

Last post by TDO
04 Oct 2012, 11:41
Tickets marked closed not appearing in Closed Tab

Last post by CSL « 04 Oct 2012, 11:23
Replies: 3
by Jawad123 » 03 Oct 2012, 10:28

3 Replies

4553 Views

Last post by CSL
04 Oct 2012, 11:23
Solution Time Report Minus Working Hours/Pending

Last post by jshirehyduke « 04 Oct 2012, 02:32

by jshirehyduke » 04 Oct 2012, 02:32

0 Replies

376 Views

Last post by jshirehyduke
04 Oct 2012, 02:32
SOLVED hostbased skin & theme

Last post by massimobianchi « 03 Oct 2012, 20:41
Replies: 1
by massimobianchi » 02 Oct 2012, 12:26

1 Replies

1482 Views

Last post by massimobianchi
03 Oct 2012, 20:41
Trying to update 3.1.4 -> 3.1.10

Last post by jbennett « 03 Oct 2012, 18:21
Replies: 2
by jbennett » 03 Oct 2012, 18:03

2 Replies

1326 Views

Last post by jbennett
03 Oct 2012, 18:21
OTRS wont send auto response from incoming tickets

Last post by isvein « 03 Oct 2012, 18:20
Replies: 15
by isvein » 01 Oct 2012, 18:45

15 Replies

7467 Views

Last post by isvein
03 Oct 2012, 18:20
New Filter in QueueView: My Queues

Last post by kelyne « 03 Oct 2012, 16:29

by kelyne » 03 Oct 2012, 16:29

0 Replies

626 Views

Last post by kelyne
03 Oct 2012, 16:29
Apache Crashing and Restarting

Last post by Mike_B « 03 Oct 2012, 16:25
Replies: 9
by aaronjwood » 06 Apr 2012, 18:27

9 Replies

10261 Views

Last post by Mike_B
03 Oct 2012, 16:25
Config adjustments

Last post by BSLOTRS « 03 Oct 2012, 16:23

by BSLOTRS » 03 Oct 2012, 16:23

0 Replies

1490 Views

Last post by BSLOTRS
03 Oct 2012, 16:23
How to Backup and Restore OTRS 3.0.10 Windows installation?

Last post by crythias « 03 Oct 2012, 16:16
Replies: 4
by thankrts » 03 Oct 2012, 10:42

4 Replies

2193 Views

Last post by crythias
03 Oct 2012, 16:16
Extreme slow response ticket search in CSV format

Last post by jojo « 03 Oct 2012, 16:13
Replies: 1
by roymoor » 03 Oct 2012, 13:11

1 Replies

569 Views

Last post by jojo
03 Oct 2012, 16:13
Retrieving email

Last post by crythias « 03 Oct 2012, 15:53
Replies: 5
by zigzagbe » 09 May 2010, 16:18

5 Replies

3958 Views

Last post by crythias
03 Oct 2012, 15:53
How do I stop users re-opening closed calls

Last post by crythias « 03 Oct 2012, 15:48
Replies: 1
by KPS » 03 Oct 2012, 15:14

1 Replies

770 Views

Last post by crythias
03 Oct 2012, 15:48

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