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Displaying more customer information

Last post by chetannagaonkar « 15 Dec 2010, 15:26
Replies: 2
by chetannagaonkar » 15 Dec 2010, 13:12

2 Replies

1508 Views

Last post by chetannagaonkar
15 Dec 2010, 15:26
Oracle configuration

Last post by crythias « 15 Dec 2010, 14:54
Replies: 1
by Ashish » 15 Dec 2010, 11:25

1 Replies

1120 Views

Last post by crythias
15 Dec 2010, 14:54
Cron job setup on OTRS 3.0.3 on centos 5.5

Last post by manuelbarmby « 15 Dec 2010, 06:44
Replies: 2
by manuelbarmby » 14 Dec 2010, 22:11

2 Replies

2709 Views

Last post by manuelbarmby
15 Dec 2010, 06:44
Grant Access for Managers to See Employee Tickets

Last post by stizmatic « 14 Dec 2010, 21:25
Replies: 2
by stizmatic » 14 Dec 2010, 20:38

2 Replies

1480 Views

Last post by stizmatic
14 Dec 2010, 21:25
[Solved] Help to configure Customer DB using LDAP

Last post by earwax « 14 Dec 2010, 19:08
Replies: 3
by ksbuchanan » 11 Dec 2010, 22:34

3 Replies

6922 Views

Last post by earwax
14 Dec 2010, 19:08
3.0.2 upgrade

Last post by plwdpt « 14 Dec 2010, 18:27

by plwdpt » 14 Dec 2010, 18:27

0 Replies

1047 Views

Last post by plwdpt
14 Dec 2010, 18:27
grant access to to /otrs/index.pl?Action=AdminImportExport

Last post by leocertuche « 14 Dec 2010, 18:23
Replies: 2
by leocertuche » 06 Dec 2010, 20:12

2 Replies

2341 Views

Last post by leocertuche
14 Dec 2010, 18:23
SLA Control

Last post by Mothra « 14 Dec 2010, 17:51
Replies: 3
by georgew » 23 Nov 2010, 16:52

3 Replies

2430 Views

Last post by Mothra
14 Dec 2010, 17:51
category drop down list on ticket

Last post by bionicguy « 14 Dec 2010, 16:48
Replies: 6
by bionicguy » 14 Dec 2010, 13:33

6 Replies

6030 Views

Last post by bionicguy
14 Dec 2010, 16:48
Customer in several organizations

Last post by luisforman « 14 Dec 2010, 16:15

by luisforman » 14 Dec 2010, 16:15

0 Replies

697 Views

Last post by luisforman
14 Dec 2010, 16:15
Confiuring OTRS with Lotus Notes mail server

Last post by chetannagaonkar « 14 Dec 2010, 15:18
Replies: 2
by chetannagaonkar » 14 Dec 2010, 15:08

2 Replies

1486 Views

Last post by chetannagaonkar
14 Dec 2010, 15:18
Response times not showing in stats [SOLVED]

Last post by Mothra « 14 Dec 2010, 14:18
Replies: 1
by Mothra » 14 Dec 2010, 13:14

1 Replies

1502 Views

Last post by Mothra
14 Dec 2010, 14:18
Error Fetch Email

Last post by jojo « 14 Dec 2010, 13:47
Replies: 3
by yuanyudistira » 14 Dec 2010, 11:35

3 Replies

2797 Views

Last post by jojo
14 Dec 2010, 13:47
OTRS Udate From 2.4 to 3.0: Users Can't Login

Last post by wizzbangca « 14 Dec 2010, 01:32
Replies: 6
by wizzbangca » 11 Dec 2010, 03:15

6 Replies

341614 Views

Last post by wizzbangca
14 Dec 2010, 01:32
Long delays when opening email reply window

Last post by mdc « 14 Dec 2010, 00:57

by mdc » 14 Dec 2010, 00:57

0 Replies

883 Views

Last post by mdc
14 Dec 2010, 00:57
Statistics Overview > Stat# 10008 error

Last post by ptay « 13 Dec 2010, 19:30

by ptay » 13 Dec 2010, 19:30

0 Replies

984 Views

Last post by ptay
13 Dec 2010, 19:30
Leave a copy of messages on server

Last post by jfreeman2nc « 13 Dec 2010, 18:50
Replies: 5
by jfreeman2nc » 13 Dec 2010, 18:10

5 Replies

3132 Views

Last post by jfreeman2nc
13 Dec 2010, 18:50
Auto-response issue

Last post by tarjanyij « 13 Dec 2010, 12:03
Replies: 12
by tarjanyij » 24 Nov 2010, 17:22

12 Replies

4646 Views

Last post by tarjanyij
13 Dec 2010, 12:03
[Solved]<OTRS_TICKET_TicketID> tag in new ticket autorespo

Last post by it4change « 13 Dec 2010, 11:05
Replies: 2
by it4change » 11 Dec 2010, 23:47

2 Replies

1898 Views

Last post by it4change
13 Dec 2010, 11:05
More customers with the same user name

Last post by crythias « 11 Dec 2010, 17:05
Replies: 1
by jarcto » 11 Dec 2010, 11:20

1 Replies

1208 Views

Last post by crythias
11 Dec 2010, 17:05
Error On Grant New User To Database

Last post by earwax « 10 Dec 2010, 23:48
Replies: 5
by yuanyudistira » 10 Dec 2010, 14:39

5 Replies

3317 Views

Last post by earwax
10 Dec 2010, 23:48
Help removing Body when Forwarding

Last post by ptay « 10 Dec 2010, 18:51

by ptay » 10 Dec 2010, 18:51

0 Replies

930 Views

Last post by ptay
10 Dec 2010, 18:51
Help - Can't find way to add SLA to ticket...

Last post by Amukinado « 10 Dec 2010, 16:18
Replies: 4
by Amukinado » 09 Dec 2010, 17:21

4 Replies

3440 Views

Last post by Amukinado
10 Dec 2010, 16:18
[SOLVED] Hitting reply does nothing

Last post by earwax « 09 Dec 2010, 21:35
Replies: 2
by earwax » 09 Dec 2010, 21:19

2 Replies

2040 Views

Last post by earwax
09 Dec 2010, 21:35
Slow performance (only when opening a tickets)

Last post by appieheijn « 09 Dec 2010, 17:52
Replies: 3
by jkoolen » 08 Dec 2010, 11:44

3 Replies

2799 Views

Last post by appieheijn
09 Dec 2010, 17:52
[SOLVED] Follow-up notification for unlocked tickets

Last post by Mothra « 09 Dec 2010, 16:07
Replies: 7
by Mothra » 08 Dec 2010, 12:48

7 Replies

6188 Views

Last post by Mothra
09 Dec 2010, 16:07
maintaining freefields as you move from one queue to another

Last post by pansbro1 « 09 Dec 2010, 14:32
Replies: 2
by pansbro1 » 09 Dec 2010, 12:35

2 Replies

1285 Views

Last post by pansbro1
09 Dec 2010, 14:32
Authentication succeeded, but no customer record is found in

Last post by crythias « 09 Dec 2010, 13:37
Replies: 9
by Dark000 » 06 Dec 2010, 11:35

9 Replies

6038 Views

Last post by crythias
09 Dec 2010, 13:37
OTRS installation and mysql socket

Last post by crythias « 08 Dec 2010, 23:02
Replies: 9
by kazevil » 30 Nov 2010, 22:36

9 Replies

5104 Views

Last post by crythias
08 Dec 2010, 23:02
Is it possible for generic agent to run more often...

Last post by crythias « 08 Dec 2010, 20:18
Replies: 5
by tomekliw » 07 Dec 2010, 11:33

5 Replies

3110 Views

Last post by crythias
08 Dec 2010, 20:18
OTRS vs ITSM

Last post by jojo « 08 Dec 2010, 18:20
Replies: 3
by rjcunningham » 06 Dec 2010, 01:49

3 Replies

2363 Views

Last post by jojo
08 Dec 2010, 18:20
Added note notification external

Last post by ruttchen « 08 Dec 2010, 17:46
Replies: 8
by peacefrog » 10 Aug 2010, 14:44

8 Replies

4867 Views

Last post by ruttchen
08 Dec 2010, 17:46
automatic update CI incident states linked to tickets

Last post by jojo « 08 Dec 2010, 14:23
Replies: 3
by icm3012 » 07 Dec 2010, 19:00

3 Replies

2464 Views

Last post by jojo
08 Dec 2010, 14:23
assign non rw owner when new ticket creation

Last post by felix « 08 Dec 2010, 12:47
Replies: 1
by felix » 08 Dec 2010, 11:19

1 Replies

2616 Views

Last post by felix
08 Dec 2010, 12:47
OTRS in FastCGI mode wide character error

Last post by sergey « 07 Dec 2010, 15:16
Replies: 1
by sergey » 06 Dec 2010, 16:03

1 Replies

2134 Views

Last post by sergey
07 Dec 2010, 15:16
Customer New Ticket - default "Type" and "To"?

Last post by mseimys « 07 Dec 2010, 14:52
Replies: 3
by Mothra » 09 Nov 2010, 19:19

3 Replies

3927 Views

Last post by mseimys
07 Dec 2010, 14:52
linking ticket types to company [solved]

Last post by felix « 07 Dec 2010, 14:42
Replies: 2
by felix » 07 Dec 2010, 13:59

2 Replies

2771 Views

Last post by felix
07 Dec 2010, 14:42
Using LDAP - Panic! No UserData!!!

Last post by crythias « 07 Dec 2010, 14:34
Replies: 5
by ahkal » 19 Oct 2010, 17:02

5 Replies

3521 Views

Last post by crythias
07 Dec 2010, 14:34
[solved] modifying queueview: more columns

Last post by felix « 07 Dec 2010, 11:29
Replies: 2
by felix » 02 Dec 2010, 15:53

2 Replies

2641 Views

Last post by felix
07 Dec 2010, 11:29
want to stop sending mail in personal account

Last post by niraj « 07 Dec 2010, 08:57

by niraj » 07 Dec 2010, 08:57

0 Replies

931 Views

Last post by niraj
07 Dec 2010, 08:57
Database Values for Change_State_ID

Last post by shaned123 « 07 Dec 2010, 01:20

by shaned123 » 07 Dec 2010, 01:20

0 Replies

1174 Views

Last post by shaned123
07 Dec 2010, 01:20
customer = queue

Last post by crythias « 06 Dec 2010, 22:41
Replies: 1
by pctrade » 06 Dec 2010, 19:55

1 Replies

1313 Views

Last post by crythias
06 Dec 2010, 22:41
change of link type

Last post by crythias « 06 Dec 2010, 22:30
Replies: 1
by leocertuche » 06 Dec 2010, 20:14

1 Replies

1538 Views

Last post by crythias
06 Dec 2010, 22:30
Compose Answer

Last post by Mothra « 06 Dec 2010, 16:58
Replies: 1
by jfreeman2nc » 03 Dec 2010, 16:28

1 Replies

1403 Views

Last post by Mothra
06 Dec 2010, 16:58
Continuity when linking tickets

Last post by Mothra « 06 Dec 2010, 16:08
Replies: 10
by Mothra » 30 Nov 2010, 19:27

10 Replies

4484 Views

Last post by Mothra
06 Dec 2010, 16:08
queue permission problem

Last post by niraj « 06 Dec 2010, 15:14
Replies: 2
by niraj » 06 Dec 2010, 10:01

2 Replies

1557 Views

Last post by niraj
06 Dec 2010, 15:14
Disabeling unique email constraint [solved]

Last post by felix « 06 Dec 2010, 14:20
Replies: 7
by felix » 02 Dec 2010, 15:44

7 Replies

9073 Views

Last post by felix
06 Dec 2010, 14:20
OTRS upgrade from 3.0.0-beta3 to 3.0.3-01

Last post by wayner87 « 06 Dec 2010, 12:47
Replies: 5
by wayner87 » 02 Dec 2010, 12:04

5 Replies

1991 Views

Last post by wayner87
06 Dec 2010, 12:47
how allow customer to reply when ticket not in his queue

Last post by jojo « 06 Dec 2010, 11:59
Replies: 6
by ali asiri » 05 Dec 2010, 08:57

6 Replies

2928 Views

Last post by jojo
06 Dec 2010, 11:59
e-mail config problem

Last post by mcm95403 « 05 Dec 2010, 19:50
Replies: 2
by mcm95403 » 04 Dec 2010, 05:19

2 Replies

1308 Views

Last post by mcm95403
05 Dec 2010, 19:50

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