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close notification goes to external email NOT customer

Last post by MacHaensel « 15 Sep 2016, 16:22

by MacHaensel » 15 Sep 2016, 16:22

0 Replies

879 Views

Last post by MacHaensel
15 Sep 2016, 16:22
stats report as a dashboard widget

Last post by wurzel « 15 Sep 2016, 15:55
Replies: 2
by hcassidy » 21 Mar 2016, 17:11

2 Replies

2082 Views

Last post by wurzel
15 Sep 2016, 15:55
Tickets from invalid queue

Last post by gilestech « 15 Sep 2016, 14:46
Replies: 4
by gilestech » 15 Sep 2016, 12:54

4 Replies

1232 Views

Last post by gilestech
15 Sep 2016, 14:46
how to extend a existing module

Last post by jobert « 15 Sep 2016, 14:38
Replies: 2
by jobert » 13 Sep 2016, 11:37

2 Replies

885 Views

Last post by jobert
15 Sep 2016, 14:38
Problem in the Status view section of Ticket menu

Last post by root « 15 Sep 2016, 08:13
Replies: 4
by CesarRomario » 02 Sep 2016, 22:03

4 Replies

2158 Views

Last post by root
15 Sep 2016, 08:13
OTRS 5 Emails are not Being Auto Fetched.

Last post by amitiyer « 15 Sep 2016, 07:48

by amitiyer » 15 Sep 2016, 07:48

0 Replies

750 Views

Last post by amitiyer
15 Sep 2016, 07:48
IMAPS not available under PostMasterMailAccount after upgrading Apache individually

Last post by jojo « 14 Sep 2016, 16:35
Replies: 1
by jojo » 14 Sep 2016, 16:19

1 Replies

934 Views

Last post by jojo
14 Sep 2016, 16:35
Issue with Installation OTRS

Last post by reneeb « 14 Sep 2016, 14:19
Replies: 3
by parkcdi » 14 Sep 2016, 03:10

3 Replies

2666 Views

Last post by reneeb
14 Sep 2016, 14:19
Process Management - Transition Action

Last post by ronaldjerardmedina « 14 Sep 2016, 08:34

by ronaldjerardmedina » 14 Sep 2016, 08:34

0 Replies

986 Views

Last post by ronaldjerardmedina
14 Sep 2016, 08:34
Allow additional hyperlinks (file:// or smb:// or ...)

Last post by fRd « 13 Sep 2016, 14:48

by fRd » 13 Sep 2016, 14:48

0 Replies

875 Views

Last post by fRd
13 Sep 2016, 14:48
Show Columns in CMD Summary

Last post by jcgar « 13 Sep 2016, 11:11

by jcgar » 13 Sep 2016, 11:11

0 Replies

1289 Views

Last post by jcgar
13 Sep 2016, 11:11
[SOLVED] Show Dynamic Fields for specific groups

Last post by brianmark2 « 13 Sep 2016, 11:10
Replies: 5
by scottbean » 11 Feb 2013, 21:39

5 Replies

5543 Views

Last post by brianmark2
13 Sep 2016, 11:10
I can't add customer user OTRS 5

Last post by gecelann « 13 Sep 2016, 08:12
Replies: 3
by gecelann » 13 Sep 2016, 07:02

3 Replies

1971 Views

Last post by gecelann
13 Sep 2016, 08:12
[SOLVED] no otrs.DeleteCache.pl in bin

Last post by gecelann « 13 Sep 2016, 07:29
Replies: 2
by gecelann » 13 Sep 2016, 04:48

2 Replies

20605 Views

Last post by gecelann
13 Sep 2016, 07:29
[Solved] 5.09 to 5.11 in Ubuntu

Last post by grupospec « 12 Sep 2016, 16:39
Replies: 2
by grupospec » 30 Jun 2016, 21:54

2 Replies

1963 Views

Last post by grupospec
12 Sep 2016, 16:39
Word Press Otrs

Last post by ebonheart « 12 Sep 2016, 14:26

by ebonheart » 12 Sep 2016, 14:26

0 Replies

1114 Views

Last post by ebonheart
12 Sep 2016, 14:26
AWS OTRS perl error

Last post by golferx12 « 11 Sep 2016, 22:50
Replies: 2
by dean » 01 Sep 2016, 10:23

2 Replies

1463 Views

Last post by golferx12
11 Sep 2016, 22:50
Skin design - move NavigationContainer

Last post by ncmbu « 10 Sep 2016, 09:22

by ncmbu » 10 Sep 2016, 09:22

0 Replies

940 Views

Last post by ncmbu
10 Sep 2016, 09:22
Can't connect to MySQL server on 'otrs.XXXXglobal.com

Last post by wurzel « 09 Sep 2016, 18:25
Replies: 1
by Hellboy37 » 09 Sep 2016, 18:06

1 Replies

703 Views

Last post by wurzel
09 Sep 2016, 18:25
OTRS Escalation in history log

Last post by n0mad « 09 Sep 2016, 12:40
Replies: 1
by n0mad » 07 Sep 2016, 15:22

1 Replies

2421 Views

Last post by n0mad
09 Sep 2016, 12:40
Auto reply incorrect tags information

Last post by SeriousDanil « 09 Sep 2016, 12:20

by SeriousDanil » 09 Sep 2016, 12:20

0 Replies

906 Views

Last post by SeriousDanil
09 Sep 2016, 12:20
dashboard error CustomerID OTRS 5

Last post by gecelann « 09 Sep 2016, 10:00

by gecelann » 09 Sep 2016, 10:00

0 Replies

906 Views

Last post by gecelann
09 Sep 2016, 10:00
Run Generic Agent Every Second

Last post by reneeb « 09 Sep 2016, 09:37
Replies: 1
by iclaude3000 » 09 Sep 2016, 09:07

1 Replies

1263 Views

Last post by reneeb
09 Sep 2016, 09:37
Processticket as customer

Last post by jojo « 08 Sep 2016, 16:53
Replies: 1
by bahnski » 08 Sep 2016, 16:24

1 Replies

747 Views

Last post by jojo
08 Sep 2016, 16:53
[SOLVED] Email notification to external agents

Last post by legajer « 08 Sep 2016, 14:55
Replies: 2
by peternord » 01 Mar 2016, 09:21

2 Replies

2732 Views

Last post by legajer
08 Sep 2016, 14:55
[SOLVED]Move Up Dynamic fields into "static" field

Last post by Gonzalo « 08 Sep 2016, 13:53
Replies: 6
by Gonzalo » 07 Sep 2016, 13:15

6 Replies

3835 Views

Last post by Gonzalo
08 Sep 2016, 13:53
[SOLVED] bin doesn't have otrs.ITSMConfigItemDelete.pl

Last post by gecelann « 08 Sep 2016, 10:15
Replies: 5
by gecelann » 08 Sep 2016, 09:56

5 Replies

3205 Views

Last post by gecelann
08 Sep 2016, 10:15
Verify on how to synchronize codes from one server to another

Last post by OTRSRDNewbie « 07 Sep 2016, 12:17

by OTRSRDNewbie » 07 Sep 2016, 12:17

0 Replies

1096 Views

Last post by OTRSRDNewbie
07 Sep 2016, 12:17
Update FAQ Item from external script

Last post by fRd « 06 Sep 2016, 16:07
Replies: 4
by fRd » 05 Sep 2016, 11:58

4 Replies

7278 Views

Last post by fRd
06 Sep 2016, 16:07
OTRS 5.0.12 Refresh time for FetchMail

Last post by avrileica « 06 Sep 2016, 14:40

by avrileica » 06 Sep 2016, 14:40

0 Replies

808 Views

Last post by avrileica
06 Sep 2016, 14:40
Cron Job

Last post by avrileica « 06 Sep 2016, 14:35

by avrileica » 06 Sep 2016, 14:35

0 Replies

1319 Views

Last post by avrileica
06 Sep 2016, 14:35
OTRS ticket owner and responsible

Last post by LujzaSzabo « 06 Sep 2016, 11:36
Replies: 2
by LujzaSzabo » 15 Aug 2016, 12:17

2 Replies

5315 Views

Last post by LujzaSzabo
06 Sep 2016, 11:36
Can't login into OTRS, browser hangs or waits

Last post by wurzel « 05 Sep 2016, 13:20
Replies: 2
by wurzel » 04 Sep 2016, 11:32

2 Replies

3464 Views

Last post by wurzel
05 Sep 2016, 13:20
Services from external backend

Last post by reneeb « 05 Sep 2016, 11:48
Replies: 5
by luca » 02 Sep 2016, 17:36

5 Replies

1810 Views

Last post by reneeb
05 Sep 2016, 11:48
manage agents permission from custom portal using soap api

Last post by root « 05 Sep 2016, 08:53
Replies: 5
by szn0007 » 03 Sep 2016, 15:48

5 Replies

3125 Views

Last post by root
05 Sep 2016, 08:53
After Restore Problem

Last post by ronaldjerardmedina « 05 Sep 2016, 05:28
Replies: 5
by ronaldjerardmedina » 05 Sep 2016, 04:11

5 Replies

2440 Views

Last post by ronaldjerardmedina
05 Sep 2016, 05:28
Customer Field in notifications (Event)

Last post by gecelann « 05 Sep 2016, 05:08

by gecelann » 05 Sep 2016, 05:08

0 Replies

759 Views

Last post by gecelann
05 Sep 2016, 05:08
Agent with Read and Close permissions only

Last post by skullz « 05 Sep 2016, 04:04
Replies: 2
by epferreira » 29 Aug 2016, 11:47

2 Replies

1617 Views

Last post by skullz
05 Sep 2016, 04:04
Event notifications recipients restrictions

Last post by ThomasPL10 « 04 Sep 2016, 19:26
Replies: 1
by ThomasPL10 » 02 Sep 2016, 08:59

1 Replies

1162 Views

Last post by ThomasPL10
04 Sep 2016, 19:26
Make Dynamic Field Visible According To the queue selected in customer new ticket page

Last post by wurzel « 04 Sep 2016, 11:01
Replies: 1
by omarsan333 » 04 Sep 2016, 10:28

1 Replies

942 Views

Last post by wurzel
04 Sep 2016, 11:01
Ticket warning closed with Generic agent

Last post by reneeb « 03 Sep 2016, 07:24
Replies: 1
by SenhorKiwi » 02 Sep 2016, 21:22

1 Replies

710 Views

Last post by reneeb
03 Sep 2016, 07:24
AddNote Subject Email Notification

Last post by gecelann « 02 Sep 2016, 14:03

by gecelann » 02 Sep 2016, 14:03

0 Replies

794 Views

Last post by gecelann
02 Sep 2016, 14:03
[SOLVED] Retrieve companies from external backend

Last post by luca « 01 Sep 2016, 16:29
Replies: 2
by luca » 01 Sep 2016, 11:29

2 Replies

1397 Views

Last post by luca
01 Sep 2016, 16:29
Multiple customer_ID for one customer user

Last post by jlamarche « 01 Sep 2016, 14:58
Replies: 5
by jlamarche » 24 Aug 2016, 11:31

5 Replies

2900 Views

Last post by jlamarche
01 Sep 2016, 14:58
[Solved] No state for xxx found!

Last post by jlamarche « 01 Sep 2016, 14:52
Replies: 5
by jlamarche » 23 Aug 2016, 12:08

5 Replies

5753 Views

Last post by jlamarche
01 Sep 2016, 14:52
Can't paste multiple images into WorkOrder report

Last post by MarkR « 01 Sep 2016, 14:26

by MarkR » 01 Sep 2016, 14:26

0 Replies

845 Views

Last post by MarkR
01 Sep 2016, 14:26
Upcoming Events not showing to all agents

Last post by root « 01 Sep 2016, 12:16
Replies: 3
by gecelann » 31 Aug 2016, 05:56

3 Replies

2052 Views

Last post by root
01 Sep 2016, 12:16
OTRS 5 Ticket Notification Problem

Last post by root « 31 Aug 2016, 19:51
Replies: 3
by avrileica » 31 Aug 2016, 14:51

3 Replies

1745 Views

Last post by root
31 Aug 2016, 19:51
<OTRS_CURRENT_UserComment> Not Displaying Comments in Alerts

Last post by root « 31 Aug 2016, 18:37
Replies: 2
by samwaithaka » 30 Aug 2016, 10:13

2 Replies

1534 Views

Last post by root
31 Aug 2016, 18:37
[SOLVED] Pending till in Dashboard not working (OTRS 5)

Last post by gecelann « 31 Aug 2016, 04:02
Replies: 2
by gecelann » 30 Aug 2016, 03:45

2 Replies

1108 Views

Last post by gecelann
31 Aug 2016, 04:02

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