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Notify Customer on a closed ticket[SOLVED]

Last post by danny0312 « 21 Mar 2014, 19:11

by danny0312 » 21 Mar 2014, 19:11

0 Replies

734 Views

Last post by danny0312
21 Mar 2014, 19:11
Restrict Ticket menu option based on user group

Last post by danny0312 « 21 Mar 2014, 15:38
Replies: 2
by danny0312 » 21 Mar 2014, 15:33

2 Replies

1226 Views

Last post by danny0312
21 Mar 2014, 15:38
GenericAgent - event trigger

Last post by crythias « 21 Mar 2014, 15:30
Replies: 7
by sebromex » 19 Mar 2014, 18:12

7 Replies

2122 Views

Last post by crythias
21 Mar 2014, 15:30
[SOLVED] Emails between 2 OTRS instances

Last post by dolfiz « 21 Mar 2014, 12:29
Replies: 4
by dolfiz » 20 Mar 2014, 19:22

4 Replies

1939 Views

Last post by dolfiz
21 Mar 2014, 12:29
Perl error since 3.3.5 upgrade

Last post by srenon « 21 Mar 2014, 09:55

by srenon » 21 Mar 2014, 09:55

0 Replies

1303 Views

Last post by srenon
21 Mar 2014, 09:55
graph stat without precise number shown for each column

Last post by jayenho « 21 Mar 2014, 08:39

by jayenho » 21 Mar 2014, 08:39

0 Replies

682 Views

Last post by jayenho
21 Mar 2014, 08:39
Sorting problem with SLA in Agent Dashboard

Last post by Gunjan « 21 Mar 2014, 05:09
Replies: 7
by Gunjan » 20 Mar 2014, 14:13

7 Replies

1962 Views

Last post by Gunjan
21 Mar 2014, 05:09
Default values on dynamic fields in articles?

Last post by crythias « 21 Mar 2014, 02:43
Replies: 1
by soos » 20 Mar 2014, 14:37

1 Replies

690 Views

Last post by crythias
21 Mar 2014, 02:43
Reassign old ticket to a new (old) agent username

Last post by danny0312 « 20 Mar 2014, 23:16
Replies: 2
by danny0312 » 19 Mar 2014, 21:24

2 Replies

1462 Views

Last post by danny0312
20 Mar 2014, 23:16
[SOLVED] Add dynamic field in the Information Ticket

Last post by amdkryn « 20 Mar 2014, 16:35
Replies: 4
by amdkryn » 18 Mar 2014, 16:12

4 Replies

7199 Views

Last post by amdkryn
20 Mar 2014, 16:35
[closed] Make (non-native) DynamicFields available in [..]

Last post by RStraub « 20 Mar 2014, 16:23

by RStraub » 20 Mar 2014, 16:23

0 Replies

693 Views

Last post by RStraub
20 Mar 2014, 16:23
Issue in article 'created by'

Last post by jojo « 20 Mar 2014, 16:12
Replies: 4
by GMunjal » 20 Mar 2014, 07:35

4 Replies

1748 Views

Last post by jojo
20 Mar 2014, 16:12
how to add an statistic to Dashboard

Last post by danny0312 « 20 Mar 2014, 14:53
Replies: 2
by masih » 17 Mar 2014, 22:04

2 Replies

1528 Views

Last post by danny0312
20 Mar 2014, 14:53
AJAX Error in German View

Last post by Gunjan « 20 Mar 2014, 12:40
Replies: 10
by Gunjan » 19 Mar 2014, 10:53

10 Replies

2763 Views

Last post by Gunjan
20 Mar 2014, 12:40
Synchronization problem from external backend after changing

Last post by ThorstenEckel « 20 Mar 2014, 11:19
Replies: 8
by Gunjan » 19 Mar 2014, 05:49

8 Replies

3752 Views

Last post by ThorstenEckel
20 Mar 2014, 11:19
[closed] How can I expand the "Ticket" menu?

Last post by RStraub « 20 Mar 2014, 11:08

by RStraub » 20 Mar 2014, 11:08

0 Replies

389 Views

Last post by RStraub
20 Mar 2014, 11:08
"New Emailticket", using all prefixed templates

Last post by svdmaas « 20 Mar 2014, 10:07

by svdmaas » 20 Mar 2014, 10:07

0 Replies

288 Views

Last post by svdmaas
20 Mar 2014, 10:07
My Queues not highlighted in Agent preferences.

Last post by chaitanyacda « 20 Mar 2014, 08:14
Replies: 4
by chaitanyacda » 04 Mar 2014, 09:07

4 Replies

2202 Views

Last post by chaitanyacda
20 Mar 2014, 08:14
Submitting new ticket taking time

Last post by Gunjan « 19 Mar 2014, 15:48
Replies: 6
by Gunjan » 19 Mar 2014, 13:43

6 Replies

1562 Views

Last post by Gunjan
19 Mar 2014, 15:48
[SOLVED] Upgrade to 3.3.5

Last post by skullz « 19 Mar 2014, 15:20
Replies: 2
by skullz » 17 Mar 2014, 16:44

2 Replies

1321 Views

Last post by skullz
19 Mar 2014, 15:20
[Solved] Export values with accent (PT-BR ISO-8859-1) to CSV

Last post by amdkryn « 19 Mar 2014, 14:02
Replies: 7
by amdkryn » 01 Aug 2013, 18:46

7 Replies

6344 Views

Last post by amdkryn
19 Mar 2014, 14:02
Import tickets from Kayako

Last post by jojo « 19 Mar 2014, 13:10
Replies: 6
by soos » 19 Mar 2014, 10:09

6 Replies

2369 Views

Last post by jojo
19 Mar 2014, 13:10
Detailed and unnecessary logs

Last post by Gunjan « 19 Mar 2014, 06:15
Replies: 2
by Gunjan » 18 Mar 2014, 15:10

2 Replies

1495 Views

Last post by Gunjan
19 Mar 2014, 06:15
[SOLVED] IMPORT/EXPORT module template

Last post by pmontesd « 19 Mar 2014, 00:10
Replies: 2
by pmontesd » 18 Mar 2014, 23:43

2 Replies

2482 Views

Last post by pmontesd
19 Mar 2014, 00:10
[SOLVED] Performance - Edit customer user search query

Last post by dolfiz « 18 Mar 2014, 19:35
Replies: 3
by dolfiz » 18 Mar 2014, 17:54

3 Replies

2060 Views

Last post by dolfiz
18 Mar 2014, 19:35
Carriage Return char when ticket is created from email

Last post by reneeb « 18 Mar 2014, 14:38
Replies: 5
by akkaOctogon » 14 Mar 2014, 14:31

5 Replies

4548 Views

Last post by reneeb
18 Mar 2014, 14:38
From server A to server B

Last post by wurzel « 18 Mar 2014, 10:50
Replies: 1
by Julius » 18 Mar 2014, 01:50

1 Replies

958 Views

Last post by wurzel
18 Mar 2014, 10:50
Dashlet DefaultColumns missing

Last post by andreasotrs « 17 Mar 2014, 15:43

by andreasotrs » 17 Mar 2014, 15:43

0 Replies

657 Views

Last post by andreasotrs
17 Mar 2014, 15:43
Search tickets by date

Last post by crythias « 17 Mar 2014, 13:01
Replies: 1
by WielbertCollinson » 17 Mar 2014, 09:13

1 Replies

418 Views

Last post by crythias
17 Mar 2014, 13:01
Disable First Response Escalation when New Phone Ticket

Last post by crythias « 17 Mar 2014, 12:59
Replies: 6
by pmontesd » 13 Jan 2014, 22:27

6 Replies

3333 Views

Last post by crythias
17 Mar 2014, 12:59
Dashboard Column Default Order

Last post by KhaledBlah « 17 Mar 2014, 12:06
Replies: 7
by mducharme » 26 Nov 2013, 22:58

7 Replies

8811 Views

Last post by KhaledBlah
17 Mar 2014, 12:06
Invalid link in ticket with MIME and HTML

Last post by schulmann « 15 Mar 2014, 00:38
Replies: 2
by schulmann » 14 Mar 2014, 22:20

2 Replies

797 Views

Last post by schulmann
15 Mar 2014, 00:38
Change ticket priority but not ownership?

Last post by skullz « 14 Mar 2014, 19:49
Replies: 4
by ceastman » 11 Mar 2014, 22:04

4 Replies

2325 Views

Last post by skullz
14 Mar 2014, 19:49
Having a hard time resetting my admin password

Last post by kitono « 14 Mar 2014, 18:17
Replies: 6
by kitono » 13 Mar 2014, 21:54

6 Replies

9539 Views

Last post by kitono
14 Mar 2014, 18:17
Move into permissions - SOLVED

Last post by crythias « 14 Mar 2014, 16:14
Replies: 9
by maayanay » 06 Mar 2014, 14:21

9 Replies

5724 Views

Last post by crythias
14 Mar 2014, 16:14
Agent login Internal Server Error

Last post by crythias « 14 Mar 2014, 16:02
Replies: 5
by lbecker » 14 Mar 2014, 12:19

5 Replies

2450 Views

Last post by crythias
14 Mar 2014, 16:02
Invalid AutoResponse for every ticket is sending response

Last post by crythias « 14 Mar 2014, 13:48
Replies: 1
by Gunjan » 14 Mar 2014, 04:58

1 Replies

536 Views

Last post by crythias
14 Mar 2014, 13:48
Set Sla automatically

Last post by crythias « 14 Mar 2014, 13:44
Replies: 5
by tux62 » 12 Mar 2014, 22:31

5 Replies

964 Views

Last post by crythias
14 Mar 2014, 13:44
issue JQuery Flot API after upgrade from 3.0 to 3.1.20

Last post by jojo « 14 Mar 2014, 12:11
Replies: 1
by thierryvdv » 14 Mar 2014, 12:01

1 Replies

878 Views

Last post by jojo
14 Mar 2014, 12:11
Routing Tickets Based on LDAP fields

Last post by rameshckp « 14 Mar 2014, 07:19
Replies: 2
by rameshckp » 07 Mar 2014, 10:52

2 Replies

996 Views

Last post by rameshckp
14 Mar 2014, 07:19
Using create template

Last post by neyz « 13 Mar 2014, 20:12

by neyz » 13 Mar 2014, 20:12

0 Replies

471 Views

Last post by neyz
13 Mar 2014, 20:12
3.3.4 Auto Reject not working

Last post by blueharford « 13 Mar 2014, 20:12
Replies: 8
by blueharford » 06 Mar 2014, 01:53

8 Replies

1929 Views

Last post by blueharford
13 Mar 2014, 20:12
SMTPTLS - No SASL mechanism found

Last post by dolfiz « 13 Mar 2014, 19:09
Replies: 8
by dolfiz » 24 Feb 2014, 10:47

8 Replies

9383 Views

Last post by dolfiz
13 Mar 2014, 19:09
Removing OTRS references from email headers

Last post by ceastman « 13 Mar 2014, 17:19
Replies: 2
by ceastman » 13 Mar 2014, 15:18

2 Replies

1177 Views

Last post by ceastman
13 Mar 2014, 17:19
[Solved] Hide the option "New email ticket"

Last post by Gonzalo « 13 Mar 2014, 16:45
Replies: 2
by Gonzalo » 13 Mar 2014, 14:11

2 Replies

949 Views

Last post by Gonzalo
13 Mar 2014, 16:45
OTRS 3.3.1 using ACL to hide/show dynamicfield text

Last post by crythias « 13 Mar 2014, 16:40
Replies: 7
by nycjr » 28 Jan 2014, 18:24

7 Replies

3192 Views

Last post by crythias
13 Mar 2014, 16:40
First bind failed! 80090308: LdapErr: DSID-0C0903A9

Last post by crythias « 13 Mar 2014, 13:49
Replies: 1
by Naglix » 13 Mar 2014, 10:11

1 Replies

511 Views

Last post by crythias
13 Mar 2014, 13:49
No Permission! Error

Last post by jojo « 12 Mar 2014, 23:04
Replies: 7
by BravoStore » 12 Mar 2014, 06:30

7 Replies

1615 Views

Last post by jojo
12 Mar 2014, 23:04
Dynamic Fields associated with a Queue

Last post by danny0312 « 12 Mar 2014, 20:31
Replies: 15
by danny0312 » 27 Feb 2014, 17:05

15 Replies

28961 Views

Last post by danny0312
12 Mar 2014, 20:31
Install to a Synology Box?

Last post by tgilles1 « 12 Mar 2014, 17:52

by tgilles1 » 12 Mar 2014, 17:52

0 Replies

2246 Views

Last post by tgilles1
12 Mar 2014, 17:52

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