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Agents not getting notified

Last post by jojo « 09 Jul 2012, 22:18
Replies: 3
by ryanvisualdc » 09 Jul 2012, 20:01

3 Replies

659 Views

Last post by jojo
09 Jul 2012, 22:18
[SOLVED]GenericAgent Problem

Last post by schimmelpfeng « 09 Jul 2012, 21:54
Replies: 4
by schimmelpfeng » 09 Jul 2012, 17:48

4 Replies

1822 Views

Last post by schimmelpfeng
09 Jul 2012, 21:54
How to auto close a ticket after an email reply?

Last post by Sophy978 « 09 Jul 2012, 15:45
Replies: 2
by Sophy978 » 06 Jul 2012, 22:20

2 Replies

821 Views

Last post by Sophy978
09 Jul 2012, 15:45
[SOLVED] No ticket data found

Last post by brensly « 09 Jul 2012, 14:27
Replies: 2
by brensly » 09 Jul 2012, 10:13

2 Replies

108164 Views

Last post by brensly
09 Jul 2012, 14:27
OCIEnvNlsCreate error after upgrade from 3.1.1 to 3.1.2

Last post by jezyk « 09 Jul 2012, 11:48
Replies: 4
by goldengrizzly » 22 Mar 2012, 21:05

4 Replies

2639 Views

Last post by jezyk
09 Jul 2012, 11:48
change checkbox to local language [solved]

Last post by Majed17 « 09 Jul 2012, 07:35
Replies: 2
by Majed17 » 06 Jul 2012, 15:06

2 Replies

1173 Views

Last post by Majed17
09 Jul 2012, 07:35
current date and time in phone ticket

Last post by reneeb « 08 Jul 2012, 13:08
Replies: 2
by renohcard » 05 Jul 2012, 18:26

2 Replies

1033 Views

Last post by reneeb
08 Jul 2012, 13:08
TicketID missing in link after 3.0 -> 3.1.6 upgrade

Last post by crythias « 08 Jul 2012, 04:17
Replies: 4
by ondraknezour » 07 Jul 2012, 18:53

4 Replies

966 Views

Last post by crythias
08 Jul 2012, 04:17
When Creating a New Ticket, The Service / SLA isn't there

Last post by crythias « 08 Jul 2012, 04:00
Replies: 4
by MWMeads » 08 Jul 2012, 03:36

4 Replies

1447 Views

Last post by crythias
08 Jul 2012, 04:00
Add a menu button to the navigation bar

Last post by crythias « 06 Jul 2012, 22:00
Replies: 25
by zughafen » 05 Jul 2012, 12:49

25 Replies

24116 Views

Last post by crythias
06 Jul 2012, 22:00
statistical data

Last post by artjoms15 « 06 Jul 2012, 12:29
Replies: 1
by naive » 06 Jul 2012, 11:53

1 Replies

1330 Views

Last post by artjoms15
06 Jul 2012, 12:29
Errors with AgentTicketPhone

Last post by AlexG « 06 Jul 2012, 07:54

by AlexG » 06 Jul 2012, 07:54

0 Replies

1159 Views

Last post by AlexG
06 Jul 2012, 07:54
How to administer the Customer Interface

Last post by crythias « 05 Jul 2012, 23:00
Replies: 1
by RaphaelPinheiro » 05 Jul 2012, 22:56

1 Replies

945 Views

Last post by crythias
05 Jul 2012, 23:00
OTRS 3.1 - DynamicFields - RESOLVED

Last post by Fisher « 05 Jul 2012, 17:40
Replies: 3
by kruegerM » 05 Jan 2012, 17:02

3 Replies

1261 Views

Last post by Fisher
05 Jul 2012, 17:40
How to put a new header/logo

Last post by crythias « 05 Jul 2012, 17:30
Replies: 5
by rschirin » 30 Jun 2012, 22:15

5 Replies

1996 Views

Last post by crythias
05 Jul 2012, 17:30
(SOLVED) Add columns to Status View (S)

Last post by morecw « 05 Jul 2012, 16:59
Replies: 6
by morecw » 02 Jul 2012, 14:01

6 Replies

2184 Views

Last post by morecw
05 Jul 2012, 16:59
Longer subject/From information in small ticket overview?

Last post by Sofia « 05 Jul 2012, 16:10
Replies: 2
by Sofia » 04 Jul 2012, 16:41

2 Replies

1350 Views

Last post by Sofia
05 Jul 2012, 16:10
Problem with customer authentication

Last post by Viksi « 05 Jul 2012, 15:39
Replies: 22
by Viksi » 03 Jul 2012, 13:24

22 Replies

76074 Views

Last post by Viksi
05 Jul 2012, 15:39
System log error when opening a new ticket.

Last post by rudischmitz « 05 Jul 2012, 15:05
Replies: 7
by rudischmitz » 29 Jun 2012, 20:57

7 Replies

2651 Views

Last post by rudischmitz
05 Jul 2012, 15:05
Different Dynamic Fields per Type

Last post by artjoms15 « 05 Jul 2012, 14:27
Replies: 4
by richardx720 » 23 Feb 2012, 02:55

4 Replies

3104 Views

Last post by artjoms15
05 Jul 2012, 14:27
New ticket created through email gets closed automatically

Last post by vzae « 05 Jul 2012, 10:26

by vzae » 05 Jul 2012, 10:26

0 Replies

611 Views

Last post by vzae
05 Jul 2012, 10:26
Logout Email_user

Last post by rschirin « 05 Jul 2012, 02:42

by rschirin » 05 Jul 2012, 02:42

0 Replies

530 Views

Last post by rschirin
05 Jul 2012, 02:42
Updates via Email

Last post by mbartle « 04 Jul 2012, 23:07
Replies: 2
by mbartle » 03 Jul 2012, 22:27

2 Replies

911 Views

Last post by mbartle
04 Jul 2012, 23:07
(SOLVED) QueueView displays only UNLOCKED tickets?

Last post by morecw « 04 Jul 2012, 20:34
Replies: 2
by morecw » 04 Jul 2012, 20:02

2 Replies

676 Views

Last post by morecw
04 Jul 2012, 20:34
(SOLVED) Customer email address is not in the To: field

Last post by morecw « 04 Jul 2012, 20:11
Replies: 6
by morecw » 03 Jul 2012, 12:52

6 Replies

5092 Views

Last post by morecw
04 Jul 2012, 20:11
[SOLVED] Optional DB Agent Authentication

Last post by crythias « 04 Jul 2012, 18:41
Replies: 1
by kuerp01 » 04 Jul 2012, 18:12

1 Replies

741 Views

Last post by crythias
04 Jul 2012, 18:41
Customer login error showed in index.pl

Last post by crythias « 04 Jul 2012, 18:33
Replies: 5
by rafaqf » 02 Jul 2012, 17:56

5 Replies

2841 Views

Last post by crythias
04 Jul 2012, 18:33
pop3 not working on gmail

Last post by Davero « 04 Jul 2012, 17:16
Replies: 10
by waelkd » 25 May 2012, 10:50

10 Replies

3253 Views

Last post by Davero
04 Jul 2012, 17:16
GenericAgent can't run automatically

Last post by jojo « 04 Jul 2012, 13:08
Replies: 7
by kp20mar » 04 Jul 2012, 04:59

7 Replies

3646 Views

Last post by jojo
04 Jul 2012, 13:08
Email's not Sending or Receiving

Last post by Bev13 « 04 Jul 2012, 12:21

by Bev13 » 04 Jul 2012, 12:21

0 Replies

1134 Views

Last post by Bev13
04 Jul 2012, 12:21
ITSM impact for customer tickets

Last post by rla « 04 Jul 2012, 11:49

by rla » 04 Jul 2012, 11:49

0 Replies

366 Views

Last post by rla
04 Jul 2012, 11:49
(SOLVED) Agents access to Customer Management but not Admin?

Last post by morecw « 04 Jul 2012, 09:26
Replies: 2
by morecw » 04 Jul 2012, 08:22

2 Replies

540 Views

Last post by morecw
04 Jul 2012, 09:26
Access to agents

Last post by jojo « 04 Jul 2012, 08:18
Replies: 1
by rameshbalajee » 04 Jul 2012, 07:52

1 Replies

426 Views

Last post by jojo
04 Jul 2012, 08:18
Inventory/Shipping Module

Last post by jaret610 « 04 Jul 2012, 06:00

by jaret610 » 04 Jul 2012, 06:00

0 Replies

715 Views

Last post by jaret610
04 Jul 2012, 06:00
Is there any type of mutex in OTRS?

Last post by rschirin « 04 Jul 2012, 02:59

by rschirin » 04 Jul 2012, 02:59

0 Replies

552 Views

Last post by rschirin
04 Jul 2012, 02:59
Freetextfield question

Last post by lsaspac « 03 Jul 2012, 06:51
Replies: 2
by lsaspac » 02 Jul 2012, 08:45

2 Replies

803 Views

Last post by lsaspac
03 Jul 2012, 06:51
Trouble setting up email with Exchange 2007

Last post by crythias « 02 Jul 2012, 23:29
Replies: 2
by smartin52000 » 02 Jul 2012, 22:53

2 Replies

856 Views

Last post by crythias
02 Jul 2012, 23:29
Tips and Tricks to show AgentTicketFreeText

Last post by jovemfelix « 02 Jul 2012, 21:56

by jovemfelix » 02 Jul 2012, 21:56

0 Replies

822 Views

Last post by jovemfelix
02 Jul 2012, 21:56
Problem with special characters using Web Service

Last post by jovemfelix « 02 Jul 2012, 21:50
Replies: 1
by jovemfelix » 19 Jun 2012, 22:49

1 Replies

2964 Views

Last post by jovemfelix
02 Jul 2012, 21:50
OTRS 3.0 Customize "New Help Desk Acct" email

Last post by NikNickleby « 02 Jul 2012, 21:36
Replies: 4
by NikNickleby » 30 Jun 2012, 01:28

4 Replies

918 Views

Last post by NikNickleby
02 Jul 2012, 21:36
voip hyperlink in customer information panel

Last post by andy1967 « 02 Jul 2012, 20:58
Replies: 6
by andy1967 » 21 Jun 2012, 23:30

6 Replies

2108 Views

Last post by andy1967
02 Jul 2012, 20:58
[SOLVED] help with CutomerViewZoom and T.FreeTextFields

Last post by crythias « 02 Jul 2012, 19:17
Replies: 2
by rafaqf » 27 Jun 2012, 16:30

2 Replies

1003 Views

Last post by crythias
02 Jul 2012, 19:17
[CLOSED] Show customer emails depending on queue

Last post by rafaqf « 02 Jul 2012, 17:57
Replies: 7
by rafaqf » 26 Jun 2012, 09:46

7 Replies

2275 Views

Last post by rafaqf
02 Jul 2012, 17:57
Agent Notification

Last post by crythias « 02 Jul 2012, 16:22
Replies: 6
by ciotola » 03 May 2012, 15:48

6 Replies

3029 Views

Last post by crythias
02 Jul 2012, 16:22
Transfer sysconfig backup from OTRS 3.0 to OTRS 3.1

Last post by jojo « 02 Jul 2012, 12:13
Replies: 5
by kp20mar » 20 Jun 2012, 05:15

5 Replies

2239 Views

Last post by jojo
02 Jul 2012, 12:13
Arabic language Notification

Last post by Wolfgangf « 02 Jul 2012, 07:00
Replies: 1
by brightrif » 27 Jun 2012, 07:51

1 Replies

1043 Views

Last post by Wolfgangf
02 Jul 2012, 07:00
OTRS System Configuration

Last post by crythias « 02 Jul 2012, 02:06
Replies: 1
by rsmendes » 01 Jul 2012, 07:23

1 Replies

659 Views

Last post by crythias
02 Jul 2012, 02:06
[Doubt]What does it do?

Last post by rschirin « 02 Jul 2012, 00:32
Replies: 2
by rschirin » 30 Jun 2012, 17:52

2 Replies

1184 Views

Last post by rschirin
02 Jul 2012, 00:32
Root@localhost is a normal agent?!

Last post by crythias « 01 Jul 2012, 21:12
Replies: 1
by rschirin » 01 Jul 2012, 18:53

1 Replies

918 Views

Last post by crythias
01 Jul 2012, 21:12
OTRS 3.1.4 on SBS 2011 Email links

Last post by crythias « 01 Jul 2012, 21:07
Replies: 3
by kevinpeterson » 29 Jun 2012, 18:18

3 Replies

772 Views

Last post by crythias
01 Jul 2012, 21:07

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