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Last post

deny agent adding new customer

Last post by thomkortekaas « 26 Apr 2011, 10:34
Replies: 3
by thomkortekaas » 14 Apr 2011, 13:12

3 Replies

2289 Views

Last post by thomkortekaas
26 Apr 2011, 10:34
Queues for Customers [SOLVED]

Last post by crythias « 25 Apr 2011, 23:15
Replies: 1
by alynch86 » 25 Apr 2011, 22:46

1 Replies

892 Views

Last post by crythias
25 Apr 2011, 23:15
why I get a lot notification ?

Last post by crythias « 25 Apr 2011, 18:22
Replies: 5
by oscar » 13 Apr 2011, 03:40

5 Replies

2122 Views

Last post by crythias
25 Apr 2011, 18:22
Incufficient Rights problem

Last post by crythias « 25 Apr 2011, 18:20
Replies: 4
by hardesty » 15 Apr 2011, 16:04

4 Replies

2681 Views

Last post by crythias
25 Apr 2011, 18:20
The format of the e-mail address is incorrect.

Last post by crythias « 24 Apr 2011, 17:28
Replies: 6
by jip » 23 Apr 2011, 08:19

6 Replies

2905 Views

Last post by crythias
24 Apr 2011, 17:28
default TicketFreeTime Value

Last post by dma976 « 24 Apr 2011, 13:33
Replies: 3
by dma976 » 21 Apr 2011, 09:36

3 Replies

1873 Views

Last post by dma976
24 Apr 2011, 13:33
Initial emails, auto-response only

Last post by crythias « 24 Apr 2011, 01:27
Replies: 1
by jlixfeld » 24 Apr 2011, 00:23

1 Replies

821 Views

Last post by crythias
24 Apr 2011, 01:27
permission to add customers

Last post by crythias « 24 Apr 2011, 00:15
Replies: 1
by dedes » 23 Apr 2011, 21:01

1 Replies

834 Views

Last post by crythias
24 Apr 2011, 00:15
Impossible to send message to:

Last post by wjstarck « 22 Apr 2011, 23:18
Replies: 2
by wjstarck » 22 Apr 2011, 22:25

2 Replies

1858 Views

Last post by wjstarck
22 Apr 2011, 23:18
Change ticket identifier by queue

Last post by earwax « 22 Apr 2011, 22:37
Replies: 3
by earwax » 22 Apr 2011, 22:13

3 Replies

2921 Views

Last post by earwax
22 Apr 2011, 22:37
Freetext newPhoneticket

Last post by thomkortekaas « 22 Apr 2011, 16:42
Replies: 3
by thomkortekaas » 21 Apr 2011, 09:34

3 Replies

2270 Views

Last post by thomkortekaas
22 Apr 2011, 16:42
sync error after switching to mssql

Last post by Mono « 22 Apr 2011, 16:24
Replies: 4
by Mono » 19 Apr 2011, 16:50

4 Replies

2156 Views

Last post by Mono
22 Apr 2011, 16:24
Auto response only when ticket is locked

Last post by marty210578 « 22 Apr 2011, 15:53
Replies: 2
by marty210578 » 21 Apr 2011, 14:48

2 Replies

1595 Views

Last post by marty210578
22 Apr 2011, 15:53
Single Sign On navigate to login page when succeed.

Last post by magicloud « 22 Apr 2011, 11:00

by magicloud » 22 Apr 2011, 11:00

0 Replies

954 Views

Last post by magicloud
22 Apr 2011, 11:00
Install OTRS using SQL Server 2008

Last post by altjx « 22 Apr 2011, 05:47
Replies: 18
by altjx » 21 Apr 2011, 18:04

18 Replies

104652 Views

Last post by altjx
22 Apr 2011, 05:47
Mail issues

Last post by bsverdlik « 21 Apr 2011, 18:45
Replies: 1
by bsverdlik » 21 Apr 2011, 18:29

1 Replies

884 Views

Last post by bsverdlik
21 Apr 2011, 18:45
How does OTRS calculate solution times?

Last post by MarkG « 21 Apr 2011, 16:43

by MarkG » 21 Apr 2011, 16:43

0 Replies

1384 Views

Last post by MarkG
21 Apr 2011, 16:43
Default ticket next state

Last post by crythias « 21 Apr 2011, 13:48
Replies: 4
by aqueelahmed » 20 Apr 2011, 07:25

4 Replies

1836 Views

Last post by crythias
21 Apr 2011, 13:48
How to achieve the Login screen as the Demo shows

Last post by jojo « 21 Apr 2011, 09:02
Replies: 1
by abhijitsarangi » 20 Apr 2011, 12:10

1 Replies

1367 Views

Last post by jojo
21 Apr 2011, 09:02
IMAP Auth Failed

Last post by bonez56 « 21 Apr 2011, 06:53
Replies: 3
by bonez56 » 21 Apr 2011, 05:17

3 Replies

6322 Views

Last post by bonez56
21 Apr 2011, 06:53
CI Renewals

Last post by Wolfgangf « 21 Apr 2011, 06:23
Replies: 2
by paul989 » 12 Feb 2011, 15:10

2 Replies

2684 Views

Last post by Wolfgangf
21 Apr 2011, 06:23
Customer LDAP Query

Last post by Wolfgangf « 21 Apr 2011, 06:17
Replies: 1
by boom132 » 20 Apr 2011, 23:23

1 Replies

1214 Views

Last post by Wolfgangf
21 Apr 2011, 06:17
Customer Authentication with multiple LDAP domains

Last post by crythias « 21 Apr 2011, 06:10
Replies: 5
by joshhagger » 20 Apr 2011, 08:15

5 Replies

2098 Views

Last post by crythias
21 Apr 2011, 06:10
ITSM - Create Change - No permission

Last post by senn10 « 21 Apr 2011, 05:16

by senn10 » 21 Apr 2011, 05:16

0 Replies

702 Views

Last post by senn10
21 Apr 2011, 05:16
Help ITSM Configuration

Last post by keihell « 21 Apr 2011, 00:05
Replies: 2
by kazevil » 11 Oct 2010, 19:17

2 Replies

2160 Views

Last post by keihell
21 Apr 2011, 00:05
Difference between "new" and "open" ticket

Last post by altjx « 20 Apr 2011, 21:31
Replies: 6
by altjx » 20 Apr 2011, 19:42

6 Replies

5132 Views

Last post by altjx
20 Apr 2011, 21:31
Escalation by Queue

Last post by dma976 « 20 Apr 2011, 20:25

by dma976 » 20 Apr 2011, 20:25

0 Replies

833 Views

Last post by dma976
20 Apr 2011, 20:25
how can customer send ticket without choosing queue?

Last post by altjx « 20 Apr 2011, 19:03
Replies: 8
by msillanp » 20 May 2010, 12:39

8 Replies

10114 Views

Last post by altjx
20 Apr 2011, 19:03
Can't change default queue

Last post by mikester « 20 Apr 2011, 18:15
Replies: 4
by mikester » 20 Apr 2011, 15:58

4 Replies

5789 Views

Last post by mikester
20 Apr 2011, 18:15
SOLVED-Ticket Reply email error

Last post by niksupport « 20 Apr 2011, 18:10
Replies: 2
by niksupport » 19 Apr 2011, 22:04

2 Replies

1515 Views

Last post by niksupport
20 Apr 2011, 18:10
New Ticket > To: shows -- by default and not queue

Last post by altjx « 20 Apr 2011, 16:38
Replies: 3
by altjx » 20 Apr 2011, 15:33

3 Replies

1856 Views

Last post by altjx
20 Apr 2011, 16:38
LDAP customer backend error when creating Tickets

Last post by christianhutter « 20 Apr 2011, 16:18
Replies: 4
by christianhutter » 22 Mar 2011, 15:57

4 Replies

2088 Views

Last post by christianhutter
20 Apr 2011, 16:18
The ticket number count from the begininng

Last post by thiru2109 « 20 Apr 2011, 15:26
Replies: 1
by Ravikummary » 13 Apr 2011, 17:46

1 Replies

1086 Views

Last post by thiru2109
20 Apr 2011, 15:26
how to set auto notification to customer ?

Last post by crythias « 20 Apr 2011, 14:15
Replies: 3
by oscar » 20 Apr 2011, 04:02

3 Replies

1673 Views

Last post by crythias
20 Apr 2011, 14:15
Can we login OTRS by Active Directory Account ?

Last post by vikvik1 « 20 Apr 2011, 13:44
Replies: 4
by ponomy » 08 Mar 2011, 09:09

4 Replies

4376 Views

Last post by vikvik1
20 Apr 2011, 13:44
After replying to ticket default screen should be dashboard

Last post by aqueelahmed « 20 Apr 2011, 07:34

by aqueelahmed » 20 Apr 2011, 07:34

0 Replies

659 Views

Last post by aqueelahmed
20 Apr 2011, 07:34
Solved: Rename the OTRS folder

Last post by Wolfgangf « 20 Apr 2011, 06:39
Replies: 6
by RBehr » 18 Apr 2011, 15:57

6 Replies

3492 Views

Last post by Wolfgangf
20 Apr 2011, 06:39
Leave POP3 messages on the server

Last post by crythias « 20 Apr 2011, 03:03
Replies: 1
by wipeout_630 » 20 Apr 2011, 01:32

1 Replies

997 Views

Last post by crythias
20 Apr 2011, 03:03
Can't access to OTRS after default URL is changed <SOLVED>

Last post by eddy « 20 Apr 2011, 01:33
Replies: 2
by eddy » 19 Apr 2011, 09:09

2 Replies

1306 Views

Last post by eddy
20 Apr 2011, 01:33
AD integration for user/agents--RESOLVED

Last post by bcjenkins « 19 Apr 2011, 22:29
Replies: 2
by niksupport » 12 Apr 2011, 18:33

2 Replies

1732 Views

Last post by bcjenkins
19 Apr 2011, 22:29
Agents can see locked tickets from other agents in dashboard

Last post by vkandersv « 19 Apr 2011, 22:25
Replies: 3
by sroscher » 18 Apr 2011, 14:35

3 Replies

2257 Views

Last post by vkandersv
19 Apr 2011, 22:25
Agents Notification upon Close Agent (all with write permiss

Last post by altjx « 19 Apr 2011, 20:18

by altjx » 19 Apr 2011, 20:18

0 Replies

700 Views

Last post by altjx
19 Apr 2011, 20:18
help- Generic Agent - unlock tickets

Last post by crythias « 19 Apr 2011, 19:34
Replies: 1
by thiru2109 » 19 Apr 2011, 16:38

1 Replies

1155 Views

Last post by crythias
19 Apr 2011, 19:34
My entire config got mysteriously erased!

Last post by solefald « 19 Apr 2011, 17:58
Replies: 3
by solefald » 19 Apr 2011, 07:11

3 Replies

2275 Views

Last post by solefald
19 Apr 2011, 17:58
Logged in Customers go directly to new ticket

Last post by seangradyCHS « 19 Apr 2011, 17:01
Replies: 3
by seangradyCHS » 18 Apr 2011, 23:49

3 Replies

1920 Views

Last post by seangradyCHS
19 Apr 2011, 17:01
Solved: SMTP Connection Refused

Last post by RBehr « 19 Apr 2011, 16:05
Replies: 3
by RBehr » 19 Apr 2011, 13:42

3 Replies

12294 Views

Last post by RBehr
19 Apr 2011, 16:05
[SOLVED]Create auto cc:

Last post by mistermunios « 19 Apr 2011, 14:53
Replies: 2
by mistermunios » 19 Apr 2011, 10:54

2 Replies

1630 Views

Last post by mistermunios
19 Apr 2011, 14:53
Namespace Core.UI.Dialog could not be initialized, because C

Last post by wolle- « 19 Apr 2011, 14:30
Replies: 5
by wolle- » 15 Apr 2011, 09:03

5 Replies

2750 Views

Last post by wolle-
19 Apr 2011, 14:30
Customer Search Criteria

Last post by crythias « 19 Apr 2011, 14:19
Replies: 3
by Azharuddin shah » 19 Apr 2011, 09:36

3 Replies

1568 Views

Last post by crythias
19 Apr 2011, 14:19
Additional field in ticket list in Dashboard

Last post by shining01 « 19 Apr 2011, 13:40
Replies: 5
by gob » 18 Jan 2011, 19:22

5 Replies

3414 Views

Last post by shining01
19 Apr 2011, 13:40

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