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Reopen closed tickets [SOLVED]

Last post by primosz « 31 Jan 2013, 14:03
Replies: 7
by primosz » 25 Jan 2013, 12:21

7 Replies

3848 Views

Last post by primosz
31 Jan 2013, 14:03
Proxy issue

Last post by syntax « 31 Jan 2013, 11:26
Replies: 8
by syntax » 30 Jan 2013, 11:36

8 Replies

4182 Views

Last post by syntax
31 Jan 2013, 11:26
How to set the ticket on Criticality

Last post by johnnyyimwh « 31 Jan 2013, 09:14

by johnnyyimwh » 31 Jan 2013, 09:14

0 Replies

442 Views

Last post by johnnyyimwh
31 Jan 2013, 09:14
OTRS Error, pls help

Last post by johnnyyimwh « 31 Jan 2013, 09:11
Replies: 2
by johnnyyimwh » 31 Jan 2013, 05:22

2 Replies

862 Views

Last post by johnnyyimwh
31 Jan 2013, 09:11
why iam getting admin id while replying any ticket

Last post by shivendra « 31 Jan 2013, 08:40

by shivendra » 31 Jan 2013, 08:40

0 Replies

613 Views

Last post by shivendra
31 Jan 2013, 08:40
Postmaster check from email template

Last post by ndhvu275 « 31 Jan 2013, 06:41

by ndhvu275 » 31 Jan 2013, 06:41

0 Replies

481 Views

Last post by ndhvu275
31 Jan 2013, 06:41
Bulk Printing

Last post by arvas « 31 Jan 2013, 05:47
Replies: 1
by arvas » 31 Jan 2013, 05:38

1 Replies

1375 Views

Last post by arvas
31 Jan 2013, 05:47
Database question MyISAM -> InnoDB

Last post by crythias « 31 Jan 2013, 01:18
Replies: 2
by crythias » 14 Aug 2012, 02:35

2 Replies

4296 Views

Last post by crythias
31 Jan 2013, 01:18
How to attach a document to an Agent Notification

Last post by elevatedOTRS « 30 Jan 2013, 22:56
Replies: 2
by elevatedOTRS » 30 Jan 2013, 18:53

2 Replies

638 Views

Last post by elevatedOTRS
30 Jan 2013, 22:56
Change Default Linking field

Last post by jschlueter « 30 Jan 2013, 22:06

by jschlueter » 30 Jan 2013, 22:06

0 Replies

645 Views

Last post by jschlueter
30 Jan 2013, 22:06
No agent notifications

Last post by otrssk « 30 Jan 2013, 20:49
Replies: 2
by otrssk » 30 Jan 2013, 19:14

2 Replies

1731 Views

Last post by otrssk
30 Jan 2013, 20:49
How to configure automatic fetching of email?

Last post by jojo « 30 Jan 2013, 18:13
Replies: 1
by vinay9599 » 30 Jan 2013, 17:32

1 Replies

1119 Views

Last post by jojo
30 Jan 2013, 18:13
[Solved] The given param 'StateIDs' is invalid or an empty..

Last post by Niklaus « 30 Jan 2013, 15:57
Replies: 5
by Niklaus » 30 Jan 2013, 15:17

5 Replies

49880 Views

Last post by Niklaus
30 Jan 2013, 15:57
[solved] State issue

Last post by jorjac « 30 Jan 2013, 15:00
Replies: 2
by jorjac » 29 Jan 2013, 17:57

2 Replies

1630 Views

Last post by jorjac
30 Jan 2013, 15:00
[Solved] problem with fixed dynamic field block

Last post by andrei « 30 Jan 2013, 14:41
Replies: 2
by andrei » 30 Jan 2013, 12:07

2 Replies

1113 Views

Last post by andrei
30 Jan 2013, 14:41
Font-type <OTRS_CUSTOMER_DATA_UserFirstname>

Last post by crythias « 30 Jan 2013, 14:13
Replies: 4
by titusk » 28 Jan 2013, 17:08

4 Replies

1126 Views

Last post by crythias
30 Jan 2013, 14:13
ConfigItem Hierarchy?

Last post by brann « 30 Jan 2013, 13:11
Replies: 7
by Karlos40 » 14 May 2012, 16:46

7 Replies

2956 Views

Last post by brann
30 Jan 2013, 13:11
How to Change ticket defaylt type?

Last post by jojo « 30 Jan 2013, 01:27
Replies: 2
by guillo » 28 Jan 2013, 20:09

2 Replies

2228 Views

Last post by jojo
30 Jan 2013, 01:27
Restore issue

Last post by crythias « 30 Jan 2013, 00:13
Replies: 3
by vmotrs » 28 Jan 2013, 11:01

3 Replies

916 Views

Last post by crythias
30 Jan 2013, 00:13
LDAP: First bind failed! I/O Error Connection reset by peer

Last post by crythias « 29 Jan 2013, 19:02
Replies: 9
by otrssk » 25 Jan 2013, 19:08

9 Replies

12036 Views

Last post by crythias
29 Jan 2013, 19:02
Overview needed: tickets in process per agent

Last post by akoslowski « 29 Jan 2013, 18:42
Replies: 2
by akoslowski » 21 Jan 2013, 23:41

2 Replies

540 Views

Last post by akoslowski
29 Jan 2013, 18:42
ITSM Change Management

Last post by jojo « 28 Jan 2013, 18:58
Replies: 3
by garyosler1971 » 28 Jan 2013, 17:03

3 Replies

682 Views

Last post by jojo
28 Jan 2013, 18:58
Dropdown Dynamic Fields

Last post by tnieman « 28 Jan 2013, 15:55
Replies: 2
by tnieman » 28 Jan 2013, 01:17

2 Replies

1320 Views

Last post by tnieman
28 Jan 2013, 15:55
GenericAgent.pm code affecting the tickets again and again

Last post by crythias « 28 Jan 2013, 15:47
Replies: 2
by adt » 18 Jan 2013, 13:48

2 Replies

852 Views

Last post by crythias
28 Jan 2013, 15:47
[SOLVED]Authentication succeeded, but no customer record

Last post by kool_kid « 28 Jan 2013, 08:59
Replies: 3
by kool_kid » 23 Jan 2013, 13:27

3 Replies

4595 Views

Last post by kool_kid
28 Jan 2013, 08:59
add column to CustomerTicketOverview

Last post by hssandy « 26 Jan 2013, 14:33
Replies: 1
by Geertvgils » 25 Jan 2013, 15:00

1 Replies

1164 Views

Last post by hssandy
26 Jan 2013, 14:33
PostMaster Filter Management question

Last post by crythias « 25 Jan 2013, 15:27
Replies: 5
by HTLmatthew » 24 Jan 2013, 16:23

5 Replies

2588 Views

Last post by crythias
25 Jan 2013, 15:27
Agent Notification Issues

Last post by reneeb « 25 Jan 2013, 13:24
Replies: 3
by jeffreyeff » 23 Jan 2013, 18:03

3 Replies

2129 Views

Last post by reneeb
25 Jan 2013, 13:24
How to make 'Changes' viewable by Customers?

Last post by jojo « 25 Jan 2013, 07:38
Replies: 2
by nking » 24 Jan 2013, 21:49

2 Replies

1508 Views

Last post by jojo
25 Jan 2013, 07:38
Customer.pl

Last post by crythias « 25 Jan 2013, 03:19
Replies: 5
by tnieman » 23 Jan 2013, 22:08

5 Replies

1295 Views

Last post by crythias
25 Jan 2013, 03:19
Contact autopopulation without email?

Last post by shaitand « 24 Jan 2013, 19:53
Replies: 9
by shaitand » 15 Jan 2013, 22:52

9 Replies

3480 Views

Last post by shaitand
24 Jan 2013, 19:53
[SOLVED] Queue visibility in new tickets

Last post by VeteranNewbie « 24 Jan 2013, 17:20
Replies: 3
by VeteranNewbie » 24 Jan 2013, 17:11

3 Replies

1321 Views

Last post by VeteranNewbie
24 Jan 2013, 17:20
Dependent drop down fields in CustomerTicketMessage.dtl

Last post by jojo « 24 Jan 2013, 15:58
Replies: 2
by leo5nidas » 23 Jan 2013, 15:47

2 Replies

1599 Views

Last post by jojo
24 Jan 2013, 15:58
Create a customer by coding automatically

Last post by crythias « 24 Jan 2013, 12:21
Replies: 1
by ndhvu275 » 24 Jan 2013, 10:53

1 Replies

1333 Views

Last post by crythias
24 Jan 2013, 12:21
LDAP Group and OTRS Group synchronization

Last post by crythias « 24 Jan 2013, 12:16
Replies: 15
by pascalg » 10 Jan 2013, 00:57

15 Replies

5986 Views

Last post by crythias
24 Jan 2013, 12:16
AD authenication Agents

Last post by jeffreyeff « 23 Jan 2013, 19:29
Replies: 1
by vladimircacko » 23 Jan 2013, 18:44

1 Replies

734 Views

Last post by jeffreyeff
23 Jan 2013, 19:29
Linking of tickets - both parties use OTRS

Last post by crythias « 23 Jan 2013, 18:24
Replies: 1
by stressknot » 23 Jan 2013, 15:25

1 Replies

364 Views

Last post by crythias
23 Jan 2013, 18:24
Changing the Queue Doesnt Change the Escalation Timer

Last post by otrslanka « 23 Jan 2013, 16:47
Replies: 2
by otrslanka » 23 Jan 2013, 14:32

2 Replies

1609 Views

Last post by otrslanka
23 Jan 2013, 16:47
httpbasicauth for customers with several backends

Last post by artturi « 23 Jan 2013, 15:08

by artturi » 23 Jan 2013, 15:08

0 Replies

742 Views

Last post by artturi
23 Jan 2013, 15:08
System Log

Last post by vladimircacko « 23 Jan 2013, 13:43

by vladimircacko » 23 Jan 2013, 13:43

0 Replies

518 Views

Last post by vladimircacko
23 Jan 2013, 13:43
Changing the status of Closed Tickets

Last post by jojo « 23 Jan 2013, 10:35
Replies: 1
by otrslanka » 23 Jan 2013, 09:24

1 Replies

1147 Views

Last post by jojo
23 Jan 2013, 10:35
Administration with restricted powers

Last post by arvas « 23 Jan 2013, 09:03
Replies: 4
by gdavid » 14 Jan 2013, 15:14

4 Replies

2530 Views

Last post by arvas
23 Jan 2013, 09:03
Customer AD Authentication and Integration Problems

Last post by crythias « 22 Jan 2013, 20:31
Replies: 1
by saqnrobinson » 22 Jan 2013, 20:24

1 Replies

587 Views

Last post by crythias
22 Jan 2013, 20:31
[Solved] Configure Dashboard to not show one Queue

Last post by th13fp45s « 22 Jan 2013, 16:42
Replies: 8
by th13fp45s » 21 Jan 2013, 22:11

8 Replies

2585 Views

Last post by th13fp45s
22 Jan 2013, 16:42
Pending Reminder Plus Auto Change Ticket State to Open

Last post by idahomike « 21 Jan 2013, 20:55
Replies: 3
by idahomike » 18 Jan 2013, 20:23

3 Replies

1235 Views

Last post by idahomike
21 Jan 2013, 20:55
Customizing reply to ticket format

Last post by smohammed « 21 Jan 2013, 14:46

by smohammed » 21 Jan 2013, 14:46

0 Replies

427 Views

Last post by smohammed
21 Jan 2013, 14:46
Problem with GD Graph

Last post by Bargou « 21 Jan 2013, 11:52

by Bargou » 21 Jan 2013, 11:52

0 Replies

929 Views

Last post by Bargou
21 Jan 2013, 11:52
ConfigItem mandatory fields

Last post by jojo « 21 Jan 2013, 10:49
Replies: 3
by marcinp » 20 Jan 2013, 23:55

3 Replies

921 Views

Last post by jojo
21 Jan 2013, 10:49
[SOLVED] Can't open file ZZZAAuto.pm

Last post by crythias « 20 Jan 2013, 17:22
Replies: 9
by noraj » 31 Jan 2012, 17:50

9 Replies

7042 Views

Last post by crythias
20 Jan 2013, 17:22
ITSM installation error

Last post by marcinp « 19 Jan 2013, 20:27
Replies: 1
by marcinp » 19 Jan 2013, 20:22

1 Replies

852 Views

Last post by marcinp
19 Jan 2013, 20:27

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