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how to calculate ticket age?

Last post by HervE « 01 Apr 2011, 10:37
Replies: 3
by bighorn » 01 Apr 2011, 09:20

3 Replies

4799 Views

Last post by HervE
01 Apr 2011, 10:37
Force assignment to existing customer

Last post by HervE « 01 Apr 2011, 10:19

by HervE » 01 Apr 2011, 10:19

0 Replies

779 Views

Last post by HervE
01 Apr 2011, 10:19
Link ticket to customer company (no to customer user)

Last post by HervE « 01 Apr 2011, 10:14
Replies: 1
by ines » 31 Mar 2011, 16:10

1 Replies

1392 Views

Last post by HervE
01 Apr 2011, 10:14
Change default state/queue

Last post by HervE « 01 Apr 2011, 10:09
Replies: 1
by fisk5 » 31 Mar 2011, 22:26

1 Replies

1179 Views

Last post by HervE
01 Apr 2011, 10:09
Configure New ticket Notification to contain attachment

Last post by nhoot « 31 Mar 2011, 22:17
Replies: 7
by eitarad » 21 Dec 2010, 13:38

7 Replies

2903 Views

Last post by nhoot
31 Mar 2011, 22:17
Is there any Documentaion for Ticket CMD?

Last post by nhoot « 31 Mar 2011, 16:21
Replies: 7
by nhoot » 30 Mar 2011, 20:44

7 Replies

2397 Views

Last post by nhoot
31 Mar 2011, 16:21
Session disconnection

Last post by HervE « 31 Mar 2011, 15:29
Replies: 8
by HervE » 24 Feb 2011, 11:15

8 Replies

6269 Views

Last post by HervE
31 Mar 2011, 15:29
Additional Packages?

Last post by jojo « 31 Mar 2011, 10:51
Replies: 5
by vkandersv » 11 Mar 2011, 16:23

5 Replies

2685 Views

Last post by jojo
31 Mar 2011, 10:51
FAQ module

Last post by jojo « 31 Mar 2011, 04:17
Replies: 4
by hermelin » 17 Mar 2011, 13:59

4 Replies

1796 Views

Last post by jojo
31 Mar 2011, 04:17
Configure OTRS for SSL-only access

Last post by tmulcahy « 31 Mar 2011, 01:42

by tmulcahy » 31 Mar 2011, 01:42

0 Replies

812 Views

Last post by tmulcahy
31 Mar 2011, 01:42
The agent can not see the new ticket

Last post by crythias « 30 Mar 2011, 20:23
Replies: 8
by mshi » 30 Mar 2011, 17:46

8 Replies

2457 Views

Last post by crythias
30 Mar 2011, 20:23
Queview Subject Text

Last post by mdemicoli « 30 Mar 2011, 16:02
Replies: 2
by mdemicoli » 03 Mar 2011, 18:23

2 Replies

1627 Views

Last post by mdemicoli
30 Mar 2011, 16:02
Auth multiple domains

Last post by lordcapy « 30 Mar 2011, 15:54
Replies: 2
by lordcapy » 30 Mar 2011, 12:39

2 Replies

1696 Views

Last post by lordcapy
30 Mar 2011, 15:54
OTRSSession security risk ?

Last post by jojo « 30 Mar 2011, 15:18
Replies: 2
by Arr » 30 Mar 2011, 11:20

2 Replies

970 Views

Last post by jojo
30 Mar 2011, 15:18
Need help from someone who has integrated Nagios and OTRS

Last post by jojo « 30 Mar 2011, 14:57
Replies: 1
by rafaqf » 30 Mar 2011, 13:15

1 Replies

1303 Views

Last post by jojo
30 Mar 2011, 14:57
add field for service in a config item

Last post by kinger « 30 Mar 2011, 14:36

by kinger » 30 Mar 2011, 14:36

0 Replies

806 Views

Last post by kinger
30 Mar 2011, 14:36
How to get articles body trought php ?

Last post by benoitm « 05 Apr 2011, 09:45
Replies: 5
by benoitm » 28 Mar 2011, 12:22

5 Replies

6022 Views

Last post by benoitm
05 Apr 2011, 09:45
Email no longer creates tickets

Last post by crythias « 30 Mar 2011, 03:26
Replies: 2
by w2tpmf » 29 Mar 2011, 22:31

2 Replies

1043 Views

Last post by crythias
30 Mar 2011, 03:26
Custom Statistics Report

Last post by Khris « 29 Mar 2011, 20:43
Replies: 1
by Khris » 21 Mar 2011, 17:10

1 Replies

1082 Views

Last post by Khris
29 Mar 2011, 20:43
[SOLVED]Signature in New Email not filling in dynamic fields

Last post by keithf4 « 29 Mar 2011, 19:09
Replies: 6
by keithf4 » 28 Mar 2011, 21:27

6 Replies

2533 Views

Last post by keithf4
29 Mar 2011, 19:09
Due date?

Last post by vinnie2k « 29 Mar 2011, 15:26

by vinnie2k » 29 Mar 2011, 15:26

0 Replies

901 Views

Last post by vinnie2k
29 Mar 2011, 15:26
Adding/Removing Queues from the QueueView

Last post by crythias « 29 Mar 2011, 14:36
Replies: 2
by weatherbys » 18 Jan 2011, 17:57

2 Replies

1561 Views

Last post by crythias
29 Mar 2011, 14:36
Handling - out of the office (trying not to make a ticket)

Last post by crythias « 29 Mar 2011, 14:15
Replies: 5
by MichelleS » 14 Feb 2011, 21:40

5 Replies

2983 Views

Last post by crythias
29 Mar 2011, 14:15
Ticket Create Failure

Last post by crythias « 29 Mar 2011, 14:02
Replies: 2
by mail2vsdvg1 » 20 Oct 2010, 08:07

2 Replies

1725 Views

Last post by crythias
29 Mar 2011, 14:02
Edit the apparence of the text editor for customer

Last post by crythias « 29 Mar 2011, 13:45
Replies: 1
by fisk5 » 29 Mar 2011, 12:07

1 Replies

1009 Views

Last post by crythias
29 Mar 2011, 13:45
Editing an existing note

Last post by crythias « 29 Mar 2011, 13:42
Replies: 1
by theodore » 29 Mar 2011, 09:53

1 Replies

1588 Views

Last post by crythias
29 Mar 2011, 13:42
Remove characters from body of tickets

Last post by robpinnington « 28 Mar 2011, 20:48
Replies: 4
by PCS Brad » 24 Mar 2011, 01:44

4 Replies

1740 Views

Last post by robpinnington
28 Mar 2011, 20:48
[SOLVED] Hide Junk queue in New Tickets

Last post by HervE « 28 Mar 2011, 18:41
Replies: 7
by HervE » 28 Mar 2011, 15:24

7 Replies

6017 Views

Last post by HervE
28 Mar 2011, 18:41
FAQ Module doesn't work!

Last post by jojo « 28 Mar 2011, 18:07
Replies: 3
by USB-Schnittstelle » 21 Mar 2011, 11:04

3 Replies

1138 Views

Last post by jojo
28 Mar 2011, 18:07
Some quick questions about OTRS, E-Mails, and attatchments.

Last post by nhoot « 28 Mar 2011, 17:32

by nhoot » 28 Mar 2011, 17:32

0 Replies

629 Views

Last post by nhoot
28 Mar 2011, 17:32
OTRS sudden slowness

Last post by jfreeman2nc « 28 Mar 2011, 17:10

by jfreeman2nc » 28 Mar 2011, 17:10

0 Replies

721 Views

Last post by jfreeman2nc
28 Mar 2011, 17:10
limit of the tickets in Autoincrement

Last post by Ravikummary « 28 Mar 2011, 16:51
Replies: 2
by Ravikummary » 22 Mar 2011, 16:08

2 Replies

1338 Views

Last post by Ravikummary
28 Mar 2011, 16:51
SysConfig doesn't work

Last post by marouitaa1988 « 28 Mar 2011, 16:42
Replies: 5
by marouitaa1988 » 28 Mar 2011, 11:38

5 Replies

2608 Views

Last post by marouitaa1988
28 Mar 2011, 16:42
Generic Agent query

Last post by crythias « 28 Mar 2011, 14:57
Replies: 1
by Burningred » 28 Mar 2011, 11:39

1 Replies

1079 Views

Last post by crythias
28 Mar 2011, 14:57
Running an external program when an OTRS event occurs

Last post by crythias « 28 Mar 2011, 14:48
Replies: 4
by vbfoobar » 18 Mar 2011, 23:08

4 Replies

1759 Views

Last post by crythias
28 Mar 2011, 14:48
Sendmail problem

Last post by ferrosti « 28 Mar 2011, 12:27
Replies: 1
by anna » 24 Mar 2011, 17:48

1 Replies

1301 Views

Last post by ferrosti
28 Mar 2011, 12:27
Tickets Type depends of customer.

Last post by crythias « 28 Mar 2011, 02:49
Replies: 1
by jamlydm » 28 Mar 2011, 00:32

1 Replies

1330 Views

Last post by crythias
28 Mar 2011, 02:49
Stop customers being able to view closed tickets

Last post by MichaelR « 28 Mar 2011, 02:23
Replies: 2
by MichaelR » 25 Mar 2011, 07:39

2 Replies

1397 Views

Last post by MichaelR
28 Mar 2011, 02:23
Use checkboxes instead combobox

Last post by jamlydm « 27 Mar 2011, 23:34

by jamlydm » 27 Mar 2011, 23:34

0 Replies

1170 Views

Last post by jamlydm
27 Mar 2011, 23:34
New State Transition -- OTRS ITSM 3.0 rc1

Last post by ArielRauch « 26 Mar 2011, 17:59
Replies: 2
by fontiplee » 09 Mar 2011, 20:30

2 Replies

1236 Views

Last post by ArielRauch
26 Mar 2011, 17:59
Mapping LDAP Conditionals for Customer Backend

Last post by bogentu « 25 Mar 2011, 19:10
Replies: 5
by bogentu » 10 Mar 2011, 21:09

5 Replies

2865 Views

Last post by bogentu
25 Mar 2011, 19:10
Custom CSS not working in v3.0.5

Last post by bogentu « 25 Mar 2011, 19:06
Replies: 1
by bogentu » 22 Mar 2011, 19:25

1 Replies

1375 Views

Last post by bogentu
25 Mar 2011, 19:06
ITSM Config how to craete new item definition

Last post by Wolfgangf « 25 Mar 2011, 13:45
Replies: 3
by StefanoBoccanera » 24 Mar 2011, 17:27

3 Replies

1585 Views

Last post by Wolfgangf
25 Mar 2011, 13:45
Update to OTRS 3.0.6/ITSM 3.0.1 generates error

Last post by kronos « 25 Mar 2011, 13:29

by kronos » 25 Mar 2011, 13:29

0 Replies

1078 Views

Last post by kronos
25 Mar 2011, 13:29
Custom Customer Form

Last post by andreyhlb « 24 Mar 2011, 22:07
Replies: 22
by stonkers » 18 Mar 2011, 16:53

22 Replies

10024 Views

Last post by andreyhlb
24 Mar 2011, 22:07
New Ticket does not appear on Customer interface

Last post by vassiliadis « 24 Mar 2011, 20:12

by vassiliadis » 24 Mar 2011, 20:12

0 Replies

606 Views

Last post by vassiliadis
24 Mar 2011, 20:12
Multiple Ticket Number Generators?

Last post by ferrosti « 24 Mar 2011, 17:36
Replies: 11
by marakuzmak » 22 Dec 2010, 02:33

11 Replies

4605 Views

Last post by ferrosti
24 Mar 2011, 17:36
OTRS_FAQ_* tags in notifications

Last post by Giulio Soleni « 24 Mar 2011, 16:05

by Giulio Soleni » 24 Mar 2011, 16:05

0 Replies

886 Views

Last post by Giulio Soleni
24 Mar 2011, 16:05
Problem INstalling otrs 3.0.6 Ubuntu 10.04

Last post by afrugone « 24 Mar 2011, 14:14
Replies: 2
by afrugone » 24 Mar 2011, 13:23

2 Replies

1396 Views

Last post by afrugone
24 Mar 2011, 14:14
Error (no data) when editing customer user

Last post by benoitm « 24 Mar 2011, 11:57

by benoitm » 24 Mar 2011, 11:57

0 Replies

1087 Views

Last post by benoitm
24 Mar 2011, 11:57

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