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closed ticket should opened via thread mail & appear on TOP

Last post by otrswin « 03 Jan 2014, 11:18
Replies: 5
by shridhar » 31 Dec 2013, 09:12

5 Replies

2390 Views

Last post by otrswin
03 Jan 2014, 11:18
SearchProfile in NavigationBar of customer interface

Last post by Gunjan « 03 Jan 2014, 08:44

by Gunjan » 03 Jan 2014, 08:44

0 Replies

523 Views

Last post by Gunjan
03 Jan 2014, 08:44
INVALID SESSION !

Last post by wurzel « 02 Jan 2014, 13:06
Replies: 10
by skydark007 » 19 Dec 2013, 16:37

10 Replies

7466 Views

Last post by wurzel
02 Jan 2014, 13:06
Notifications on dynamicField update

Last post by bmichelot « 02 Jan 2014, 12:23

by bmichelot » 02 Jan 2014, 12:23

0 Replies

664 Views

Last post by bmichelot
02 Jan 2014, 12:23
Can we configure 2 outgoing mails in an OTRS 3.0.x

Last post by shridhar « 31 Dec 2013, 13:19
Replies: 7
by shridhar » 30 Dec 2013, 14:25

7 Replies

3355 Views

Last post by shridhar
31 Dec 2013, 13:19
Hide system emails from customer ticket zoom

Last post by BravoStore « 31 Dec 2013, 03:02
Replies: 4
by nosniktar » 05 Dec 2013, 07:59

4 Replies

931 Views

Last post by BravoStore
31 Dec 2013, 03:02
[SOLVED] All tickets shown in QueueView-Available tickets

Last post by pmontesd « 30 Dec 2013, 14:54
Replies: 3
by pmontesd » 27 Dec 2013, 16:04

3 Replies

2131 Views

Last post by pmontesd
30 Dec 2013, 14:54
[SOLVED] How to change Age to Create in Search view?

Last post by yuri0001 « 30 Dec 2013, 12:45
Replies: 1
by yuri0001 » 30 Dec 2013, 06:41

1 Replies

1163 Views

Last post by yuri0001
30 Dec 2013, 12:45
Search profile on header of Customer interface

Last post by reneeb « 30 Dec 2013, 12:26
Replies: 1
by GMunjal » 30 Dec 2013, 11:25

1 Replies

1655 Views

Last post by reneeb
30 Dec 2013, 12:26
combination of IP and user access

Last post by crythias « 30 Dec 2013, 09:29
Replies: 3
by srinirgk » 27 Dec 2013, 12:52

3 Replies

906 Views

Last post by crythias
30 Dec 2013, 09:29
FAQ? Possible solution? auto Closing the ticket??

Last post by kalyana1315 « 30 Dec 2013, 08:30

by kalyana1315 » 30 Dec 2013, 08:30

0 Replies

538 Views

Last post by kalyana1315
30 Dec 2013, 08:30
TicketCreate/ArticleCreate Event

Last post by crythias « 29 Dec 2013, 22:52
Replies: 3
by steeman » 29 Dec 2013, 14:59

3 Replies

2101 Views

Last post by crythias
29 Dec 2013, 22:52
[Bugreport?] Update from 3.2.3 to 3.3.3 On Windows

Last post by eandrex « 29 Dec 2013, 18:31
Replies: 2
by eandrex » 28 Dec 2013, 21:41

2 Replies

1152 Views

Last post by eandrex
29 Dec 2013, 18:31
Make Priority Required

Last post by wurzel « 29 Dec 2013, 11:30
Replies: 1
by tnieman » 27 Dec 2013, 21:19

1 Replies

1226 Views

Last post by wurzel
29 Dec 2013, 11:30
Error During Ajax Communication when creating tickets

Last post by vivektj « 28 Dec 2013, 09:39
Replies: 5
by deanj » 05 Dec 2013, 12:13

5 Replies

3931 Views

Last post by vivektj
28 Dec 2013, 09:39
OTRS Stopped Pulling in Tickets

Last post by mallesh « 27 Dec 2013, 10:53

by mallesh » 27 Dec 2013, 10:53

0 Replies

1097 Views

Last post by mallesh
27 Dec 2013, 10:53
bulk delete tickets and blacklist phrases and URLs

Last post by crythias « 26 Dec 2013, 19:02
Replies: 3
by spazlabz » 26 Dec 2013, 16:47

3 Replies

1226 Views

Last post by crythias
26 Dec 2013, 19:02
SolutionInMin zero

Last post by Gonzalo « 26 Dec 2013, 18:09

by Gonzalo » 26 Dec 2013, 18:09

0 Replies

731 Views

Last post by Gonzalo
26 Dec 2013, 18:09
Invalid CreateTime when creating new ticket

Last post by crythias « 26 Dec 2013, 14:44
Replies: 3
by meoukg » 10 Dec 2013, 04:13

3 Replies

1254 Views

Last post by crythias
26 Dec 2013, 14:44
copying agents to another installation

Last post by Nemiroff_84 « 25 Dec 2013, 08:39
Replies: 2
by Nemiroff_84 » 24 Dec 2013, 23:55

2 Replies

1894 Views

Last post by Nemiroff_84
25 Dec 2013, 08:39
option available on customer Portal to export the tickets

Last post by reneeb « 24 Dec 2013, 23:49
Replies: 4
by GMunjal » 23 Dec 2013, 10:53

4 Replies

2056 Views

Last post by reneeb
24 Dec 2013, 23:49
Ajax/JSON Error on AgentTicketProcess

Last post by dstover « 24 Dec 2013, 17:08

by dstover » 24 Dec 2013, 17:08

0 Replies

746 Views

Last post by dstover
24 Dec 2013, 17:08
Ticket update from email Error???

Last post by kalyana1315 « 24 Dec 2013, 15:35
Replies: 4
by kalyana1315 » 24 Dec 2013, 14:10

4 Replies

917 Views

Last post by kalyana1315
24 Dec 2013, 15:35
CustomerID on inbound emails to queue

Last post by crythias « 24 Dec 2013, 15:25
Replies: 2
by pstanbra » 24 Dec 2013, 14:19

2 Replies

1487 Views

Last post by crythias
24 Dec 2013, 15:25
Custom Ticket Event Handlers

Last post by steeman « 24 Dec 2013, 11:37
Replies: 7
by steeman » 22 Dec 2013, 21:58

7 Replies

3059 Views

Last post by steeman
24 Dec 2013, 11:37
Login as root using an external authentication module [SOLV]

Last post by fmattos « 23 Dec 2013, 23:52
Replies: 2
by fmattos » 23 Dec 2013, 22:10

2 Replies

1035 Views

Last post by fmattos
23 Dec 2013, 23:52
LDAP - CONFIG ADMIN GROUPS [SOLVED]

Last post by fmattos « 23 Dec 2013, 21:57
Replies: 8
by fmattos » 20 Dec 2013, 00:33

8 Replies

10901 Views

Last post by fmattos
23 Dec 2013, 21:57
Issue on Agent Notification

Last post by puloieswind « 23 Dec 2013, 17:42
Replies: 2
by puloieswind » 20 Dec 2013, 00:05

2 Replies

593 Views

Last post by puloieswind
23 Dec 2013, 17:42
Integration Suggestions

Last post by reneeb « 23 Dec 2013, 16:15
Replies: 1
by WielbertCollinson » 22 Dec 2013, 13:43

1 Replies

507 Views

Last post by reneeb
23 Dec 2013, 16:15
Install OTRS in a folder other than /opt/otrs

Last post by reneeb « 23 Dec 2013, 16:09
Replies: 6
by nkamkar » 21 Dec 2013, 23:30

6 Replies

3869 Views

Last post by reneeb
23 Dec 2013, 16:09
Customer Users and Customers

Last post by crythias « 23 Dec 2013, 12:13
Replies: 3
by roiedm » 20 Dec 2013, 16:20

3 Replies

855 Views

Last post by crythias
23 Dec 2013, 12:13
Auto notification : invalid MAIL FROM for smtpauth session

Last post by crythias « 23 Dec 2013, 10:29
Replies: 3
by Athena » 22 Dec 2013, 20:11

3 Replies

1683 Views

Last post by crythias
23 Dec 2013, 10:29
Problem using StaticDB module for SearchIndexModule

Last post by eandrex « 23 Dec 2013, 01:32

by eandrex » 23 Dec 2013, 01:32

0 Replies

801 Views

Last post by eandrex
23 Dec 2013, 01:32
Generic Agent - Custom Module

Last post by steeman « 22 Dec 2013, 21:50
Replies: 2
by steeman » 15 Dec 2013, 21:54

2 Replies

1629 Views

Last post by steeman
22 Dec 2013, 21:50
[SOLVED] problem upgrading from 3.0.10 to 3.1.18

Last post by eandrex « 22 Dec 2013, 08:58
Replies: 1
by eandrex » 22 Dec 2013, 06:21

1 Replies

892 Views

Last post by eandrex
22 Dec 2013, 08:58
Show customer company data on ticket zoom

Last post by vs845 « 21 Dec 2013, 03:03
Replies: 4
by vs845 » 19 Dec 2013, 18:15

4 Replies

2722 Views

Last post by vs845
21 Dec 2013, 03:03
New tickets will not appear in the list

Last post by ssantoro « 20 Dec 2013, 19:08
Replies: 5
by ssantoro » 20 Dec 2013, 14:23

5 Replies

1119 Views

Last post by ssantoro
20 Dec 2013, 19:08
opening index.pl page

Last post by NTHuser « 20 Dec 2013, 14:14
Replies: 2
by NTHuser » 20 Dec 2013, 11:06

2 Replies

1311 Views

Last post by NTHuser
20 Dec 2013, 14:14
Adding New State Types

Last post by jojo « 20 Dec 2013, 13:46
Replies: 1
by aditipawar34 » 20 Dec 2013, 13:37

1 Replies

1117 Views

Last post by jojo
20 Dec 2013, 13:46
Owner updates itsef to adminID

Last post by yuri0001 « 20 Dec 2013, 12:27
Replies: 4
by GMunjal » 20 Dec 2013, 09:43

4 Replies

1925 Views

Last post by yuri0001
20 Dec 2013, 12:27
Auto response if ticket is cloased

Last post by reneeb « 20 Dec 2013, 10:18
Replies: 1
by GMunjal » 20 Dec 2013, 09:45

1 Replies

957 Views

Last post by reneeb
20 Dec 2013, 10:18
Closed Tickets in Escalated Tickets

Last post by crythias « 19 Dec 2013, 22:21
Replies: 8
by michaelh81 » 19 Dec 2013, 15:45

8 Replies

2461 Views

Last post by crythias
19 Dec 2013, 22:21
Agent Notification on a customer follow up

Last post by crythias « 19 Dec 2013, 22:18
Replies: 2
by danny0312 » 19 Dec 2013, 17:41

2 Replies

2025 Views

Last post by crythias
19 Dec 2013, 22:18
Appliance and oracle database

Last post by briqbit « 19 Dec 2013, 21:33

by briqbit » 19 Dec 2013, 21:33

0 Replies

658 Views

Last post by briqbit
19 Dec 2013, 21:33
[SOLVED] Remove Pending date field & CustomerID

Last post by slowstuff « 19 Dec 2013, 18:42
Replies: 4
by slowstuff » 06 Dec 2013, 16:41

4 Replies

2563 Views

Last post by slowstuff
19 Dec 2013, 18:42
Installing version OTRS Helpdesk 3.3.3

Last post by jojo « 19 Dec 2013, 18:36
Replies: 1
by sansarie » 19 Dec 2013, 18:05

1 Replies

870 Views

Last post by jojo
19 Dec 2013, 18:36
Problems with SMTPTLS and Gmail

Last post by siraction « 19 Dec 2013, 17:24
Replies: 7
by siraction » 19 Dec 2013, 13:40

7 Replies

9987 Views

Last post by siraction
19 Dec 2013, 17:24
Find values of all Customers selected

Last post by reneeb « 19 Dec 2013, 16:14
Replies: 1
by GMunjal » 19 Dec 2013, 14:46

1 Replies

662 Views

Last post by reneeb
19 Dec 2013, 16:14
Monitor doggy Agents :?

Last post by crythias « 19 Dec 2013, 15:09
Replies: 8
by a0011010011 » 17 Dec 2013, 14:09

8 Replies

2303 Views

Last post by crythias
19 Dec 2013, 15:09
Call Stored Procedue with param to bind External datasource

Last post by crythias « 19 Dec 2013, 15:06
Replies: 1
by GMunjal » 19 Dec 2013, 13:14

1 Replies

945 Views

Last post by crythias
19 Dec 2013, 15:06

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