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Last post

How to let OTRS record customers' phonecall in queue?

Last post by Daniel Obee « 21 May 2010, 11:41
Replies: 2
by fishfree » 21 May 2010, 07:11

2 Replies

969 Views

Last post by Daniel Obee
21 May 2010, 11:41
Aussehen vom Webfrontend (Kunden) anpassen, wie

Last post by StefanS « 21 May 2010, 10:55
Replies: 2
by StefanS » 21 May 2010, 10:48

2 Replies

1021 Views

Last post by StefanS
21 May 2010, 10:55
Fragen zu SLA / Webfrontend (Kunde) unterschiedlichen Prios

Last post by StefanS « 21 May 2010, 10:38

by StefanS » 21 May 2010, 10:38

0 Replies

639 Views

Last post by StefanS
21 May 2010, 10:38
Fragen zum Kunden- Webinterface // Eingabefeld "An:"

Last post by StefanS « 21 May 2010, 09:33
Replies: 4
by StefanS » 20 May 2010, 15:47

4 Replies

1360 Views

Last post by StefanS
21 May 2010, 09:33
[solved] Automatischer Export von CIs

Last post by meilon « 21 May 2010, 08:17
Replies: 2
by meilon » 15 May 2010, 14:13

2 Replies

2067 Views

Last post by meilon
21 May 2010, 08:17
How to customize the customer.pl interface?

Last post by fishfree « 21 May 2010, 05:15
Replies: 2
by fishfree » 20 May 2010, 08:19

2 Replies

1000 Views

Last post by fishfree
21 May 2010, 05:15
Werte von "name"-Spalten in der Config

Last post by jojo « 20 May 2010, 23:34
Replies: 1
by smueller » 20 May 2010, 16:17

1 Replies

550 Views

Last post by jojo
20 May 2010, 23:34
Referenz für das Feld Kunden# bei der Anlage von Kunden

Last post by rkrause « 20 May 2010, 22:42
Replies: 2
by rkrause » 18 May 2010, 15:22

2 Replies

701 Views

Last post by rkrause
20 May 2010, 22:42
CI Beschreibungssprache Dokumentation

Last post by jojo « 20 May 2010, 17:42
Replies: 3
by thomschl » 20 May 2010, 11:07

3 Replies

760 Views

Last post by jojo
20 May 2010, 17:42
Kunden zugewiesenes Ticket nur intern anzeigen lassen

Last post by ferrosti « 20 May 2010, 15:30
Replies: 1
by nero23666 » 20 May 2010, 12:52

1 Replies

698 Views

Last post by ferrosti
20 May 2010, 15:30
ITSM Verknüpfung löschen

Last post by zapnet « 20 May 2010, 10:19

by zapnet » 20 May 2010, 10:19

0 Replies

1053 Views

Last post by zapnet
20 May 2010, 10:19
kosmetische Fragen

Last post by jacke_parkmann « 20 May 2010, 10:07
Replies: 7
by jacke_parkmann » 04 Dec 2009, 15:49

7 Replies

3127 Views

Last post by jacke_parkmann
20 May 2010, 10:07
Eskalations-Mails kein Versand

Last post by Schlumpf « 20 May 2010, 09:33
Replies: 31
by Tut-Ench-Amun » 20 Jan 2010, 15:34

31 Replies

6886 Views

Last post by Schlumpf
20 May 2010, 09:33
Frage zu gesperrten Tickets

Last post by jojo « 20 May 2010, 08:45
Replies: 1
by mebel » 20 May 2010, 08:33

1 Replies

1179 Views

Last post by jojo
20 May 2010, 08:45
Mitteilungen bei Nachfragen

Last post by jojo « 20 May 2010, 08:27
Replies: 1
by Oetzi » 20 May 2010, 08:26

1 Replies

564 Views

Last post by jojo
20 May 2010, 08:27
Zugewiesene Zeit

Last post by jojo « 19 May 2010, 17:50
Replies: 1
by centaurotrs » 19 May 2010, 16:16

1 Replies

804 Views

Last post by jojo
19 May 2010, 17:50
Ticket an die Hardware knüpfen

Last post by tluedtke « 19 May 2010, 15:49
Replies: 6
by tluedtke » 18 May 2010, 16:34

6 Replies

2362 Views

Last post by tluedtke
19 May 2010, 15:49
Tickets nach LDAP Feld anzeigen

Last post by jojo « 19 May 2010, 14:10
Replies: 2
by zoid » 12 May 2010, 10:10

2 Replies

1151 Views

Last post by jojo
19 May 2010, 14:10
Ausblenden von Feldern bei Telefon-Ticket

Last post by Rally « 19 May 2010, 12:31

by Rally » 19 May 2010, 12:31

0 Replies

848 Views

Last post by Rally
19 May 2010, 12:31
Massenänderung von Kunden

Last post by fatalerror15 « 19 May 2010, 12:08
Replies: 7
by rambrand » 11 May 2010, 14:22

7 Replies

2673 Views

Last post by fatalerror15
19 May 2010, 12:08
Drucken im PDF kommt im Sourcecode

Last post by whosdrunk « 19 May 2010, 09:26

by whosdrunk » 19 May 2010, 09:26

0 Replies

552 Views

Last post by whosdrunk
19 May 2010, 09:26
Statistik Frage

Last post by Johannes « 18 May 2010, 15:46

by Johannes » 18 May 2010, 15:46

0 Replies

1094 Views

Last post by Johannes
18 May 2010, 15:46
Zusätzliche Icons bzw Links im customer.pl ?

Last post by jojo « 18 May 2010, 15:39
Replies: 5
by shredman » 11 May 2010, 10:43

5 Replies

1876 Views

Last post by jojo
18 May 2010, 15:39
GELÖST: Reduzierte Statusauswahl für AgentTicketEmail

Last post by fabian-MUC « 18 May 2010, 12:00
Replies: 2
by fabian-MUC » 17 May 2010, 17:57

2 Replies

855 Views

Last post by fabian-MUC
18 May 2010, 12:00
Fehlerhafte(?) Berechnung des Vorfallstatus bei CI's

Last post by tubab « 18 May 2010, 11:59
Replies: 3
by tubab » 06 May 2010, 12:02

3 Replies

721 Views

Last post by tubab
18 May 2010, 11:59
Datumsformat in Benachrichtigungen

Last post by jojo « 18 May 2010, 10:49
Replies: 2
by Borlox » 23 Apr 2010, 08:27

2 Replies

1068 Views

Last post by jojo
18 May 2010, 10:49
FollowUp bei geschlossenem Ticket und deren Verhalten

Last post by Borlox « 18 May 2010, 10:39
Replies: 3
by Borlox » 14 Apr 2010, 09:44

3 Replies

1509 Views

Last post by Borlox
18 May 2010, 10:39
Suchfunktion - Close Times nicht sichtbar

Last post by jojo « 18 May 2010, 10:36
Replies: 3
by repa » 18 May 2010, 08:54

3 Replies

1049 Views

Last post by jojo
18 May 2010, 10:36
Keine "Passwort vergessen" Funktion nach LDAP-Anbindung

Last post by fatalerror15 « 18 May 2010, 10:33
Replies: 2
by fatalerror15 » 18 May 2010, 09:33

2 Replies

2276 Views

Last post by fatalerror15
18 May 2010, 10:33
CustomerTicketMessage.dtl mag kein "Dest" Tag in Formularen

Last post by fabian-MUC « 17 May 2010, 15:01

by fabian-MUC » 17 May 2010, 15:01

0 Replies

508 Views

Last post by fabian-MUC
17 May 2010, 15:01
benutzerbezogene Signaturen?

Last post by rlp_immigrant « 17 May 2010, 14:50
Replies: 3
by rlp_immigrant » 12 May 2010, 19:42

3 Replies

2485 Views

Last post by rlp_immigrant
17 May 2010, 14:50
Bewertung des Helpdeskmitarbeiters möglich?

Last post by jojo « 17 May 2010, 12:24
Replies: 3
by DonKeule » 21 Apr 2010, 16:46

3 Replies

1215 Views

Last post by jojo
17 May 2010, 12:24
Performance Problem mit AgentTicketCompose

Last post by Daniel Obee « 17 May 2010, 11:25
Replies: 1
by saijo » 14 May 2010, 19:46

1 Replies

951 Views

Last post by Daniel Obee
17 May 2010, 11:25
Kunden Benutzerverwaltung anpassen

Last post by jojo « 14 May 2010, 23:23
Replies: 1
by whosdrunk » 14 May 2010, 14:07

1 Replies

879 Views

Last post by jojo
14 May 2010, 23:23
Ticket zusammenführen rückgängig machen

Last post by servicemb « 14 May 2010, 10:54
Replies: 4
by servicemb » 14 May 2010, 09:06

4 Replies

1536 Views

Last post by servicemb
14 May 2010, 10:54
ticket status new to open

Last post by servicemb « 14 May 2010, 08:28
Replies: 1
by servicemb » 14 May 2010, 07:48

1 Replies

580 Views

Last post by servicemb
14 May 2010, 08:28
PDF-Ausgabe von Tickets im "HTML-Format"

Last post by jojo « 13 May 2010, 09:04
Replies: 1
by poolspieler » 13 May 2010, 00:00

1 Replies

639 Views

Last post by jojo
13 May 2010, 09:04
Präziser filtern ?

Last post by jacke_parkmann « 12 May 2010, 16:31
Replies: 15
by maxXximum » 02 Nov 2009, 22:53

15 Replies

7042 Views

Last post by jacke_parkmann
12 May 2010, 16:31
Neues Ticket - Felderreihenfolge ändern

Last post by C0ke « 12 May 2010, 16:24
Replies: 2
by C0ke » 07 May 2010, 13:01

2 Replies

1977 Views

Last post by C0ke
12 May 2010, 16:24
Anpassung der PDF-Ausgabe im Customer-Interface

Last post by Rally « 12 May 2010, 11:55
Replies: 2
by Rally » 10 May 2010, 12:47

2 Replies

2064 Views

Last post by Rally
12 May 2010, 11:55
E-Mail Benachrichtigung

Last post by Hazet « 12 May 2010, 07:43
Replies: 2
by fahrbe » 11 May 2010, 15:46

2 Replies

914 Views

Last post by Hazet
12 May 2010, 07:43
Text in Antworten wird nicht genommen, stattdessen Salutatio

Last post by whosdrunk « 11 May 2010, 21:07
Replies: 4
by whosdrunk » 11 May 2010, 16:00

4 Replies

1398 Views

Last post by whosdrunk
11 May 2010, 21:07
Kundendaten aus altem OTRS importieren

Last post by whosdrunk « 11 May 2010, 20:51
Replies: 4
by whosdrunk » 11 May 2010, 17:14

4 Replies

1396 Views

Last post by whosdrunk
11 May 2010, 20:51
Telefonticket - wer hilft mir auf die Sprünge?

Last post by rlp_immigrant « 11 May 2010, 18:29
Replies: 6
by rlp_immigrant » 10 May 2010, 16:39

6 Replies

4244 Views

Last post by rlp_immigrant
11 May 2010, 18:29
SLA

Last post by paad « 11 May 2010, 15:09

by paad » 11 May 2010, 15:09

0 Replies

617 Views

Last post by paad
11 May 2010, 15:09
Update manueller Pakete

Last post by Johannes « 11 May 2010, 14:14

by Johannes » 11 May 2010, 14:14

0 Replies

860 Views

Last post by Johannes
11 May 2010, 14:14
Wann erscheint im Ticket der Link "Umleiten"?

Last post by rambrand « 11 May 2010, 12:50
Replies: 2
by rambrand » 10 May 2010, 12:38

2 Replies

1365 Views

Last post by rambrand
11 May 2010, 12:50
Postmasterfilterregeln priorisieren

Last post by jacke_parkmann « 11 May 2010, 12:39
Replies: 3
by jacke_parkmann » 10 May 2010, 17:01

3 Replies

2250 Views

Last post by jacke_parkmann
11 May 2010, 12:39
Kunde soll bestimmte Daten seines Profils selbst pflegen

Last post by rambrand « 11 May 2010, 12:10

by rambrand » 11 May 2010, 12:10

0 Replies

658 Views

Last post by rambrand
11 May 2010, 12:10
Kundennr. als UserLogin ?

Last post by swerny « 11 May 2010, 09:43
Replies: 1
by theWireless » 10 May 2010, 13:41

1 Replies

1389 Views

Last post by swerny
11 May 2010, 09:43

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