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Generic agents are running on a different schedule than configured

Last post by root « 02 Jul 2025, 13:34
Replies: 3
by iclaude » 22 May 2025, 11:01

3 Replies

250 Views

Last post by root
02 Jul 2025, 13:34
Error loading ConcurrentUsers during daemon start

Last post by tms « 24 Jun 2025, 15:13
Replies: 1
by tms » 13 May 2025, 11:43

1 Replies

1099 Views

Last post by tms
24 Jun 2025, 15:13
Inbound follow-up email is not added to ticket

Last post by hkais « 20 Jun 2025, 13:58
Replies: 4
by zerszenyi » 05 Jun 2025, 20:12

4 Replies

468 Views

Last post by hkais
20 Jun 2025, 13:58
Best practice with znuny 7.x and templates with tt code?

Last post by hkais « 17 Jun 2025, 16:17
Replies: 1
by hkais » 13 Jun 2025, 17:09

1 Replies

258 Views

Last post by hkais
17 Jun 2025, 16:17
From otrs 6.0.24 to Znuny 6.0.31

Last post by pidilandia « 11 Jun 2025, 17:32
Replies: 6
by pidilandia » 04 Jun 2025, 16:31

6 Replies

617 Views

Last post by pidilandia
11 Jun 2025, 17:32
Add a Time Zone?

Last post by root « 11 Jun 2025, 12:51
Replies: 1
by mrkingster » 11 Jun 2025, 11:34

1 Replies

142 Views

Last post by root
11 Jun 2025, 12:51
Leave a copy of mail on server?

Last post by mrkingster « 10 Jun 2025, 08:10
Replies: 2
by mrkingster » 05 Jun 2025, 08:38

2 Replies

257 Views

Last post by mrkingster
10 Jun 2025, 08:10
PostmasterFollowUpState doesn't work as expected in Znuny 7.1.7

Last post by zerszenyi « 02 Jun 2025, 16:39

by zerszenyi » 02 Jun 2025, 16:39

0 Replies

493 Views

Last post by zerszenyi
02 Jun 2025, 16:39
Missing control for ticket state change on ticket note page after upgrade to 7.1

Last post by zerszenyi « 02 Jun 2025, 08:55

by zerszenyi » 02 Jun 2025, 08:55

0 Replies

430 Views

Last post by zerszenyi
02 Jun 2025, 08:55
Error <<< -ERR Server Unavailable. 21

Last post by sdlsystems « 29 May 2025, 16:28

by sdlsystems » 29 May 2025, 16:28

0 Replies

456 Views

Last post by sdlsystems
29 May 2025, 16:28
LDAP authentication for customer

Last post by krs76 « 27 May 2025, 09:27
Replies: 2
by krs76 » 26 May 2025, 16:58

2 Replies

342 Views

Last post by krs76
27 May 2025, 09:27
Images not shown in mails sent from Znuny

Last post by martinv2 « 19 May 2025, 11:42
Replies: 5
by martinv2 » 28 Apr 2025, 11:01

5 Replies

2412 Views

Last post by martinv2
19 May 2025, 11:42
OAuth2 Multitenant Support and Configuration for Znuny Application

Last post by root « 16 May 2025, 18:46
Replies: 1
by helpmeplease » 16 May 2025, 15:57

1 Replies

529 Views

Last post by root
16 May 2025, 18:46
M365 login for agents and customers

Last post by root « 16 May 2025, 17:41
Replies: 1
by paulfolkers » 16 May 2025, 16:07

1 Replies

464 Views

Last post by root
16 May 2025, 17:41
Not all attachments contained when forwarding via email

Last post by oSIRus « 09 May 2025, 08:46
Replies: 3
by oSIRus » 29 Apr 2025, 12:08

3 Replies

714 Views

Last post by oSIRus
09 May 2025, 08:46
webservice requester error "Can't locate Kernel/GenericInterface/Transport/.pm"

Last post by hkais « 07 May 2025, 19:29
Replies: 1
by sfardiya » 25 Apr 2025, 12:38

1 Replies

840 Views

Last post by hkais
07 May 2025, 19:29
Creating System Address and Queue via Command Line – Circular Dependency?

Last post by hkais « 07 May 2025, 19:27
Replies: 2
by gwarsow » 26 Feb 2025, 14:55

2 Replies

15731 Views

Last post by hkais
07 May 2025, 19:27
AgentTicketForward formatting broken

Last post by hkais « 06 May 2025, 14:12

by hkais » 06 May 2025, 14:12

0 Replies

544 Views

Last post by hkais
06 May 2025, 14:12
New EmailTicket: Assign CustomerID manually

Last post by dscfrnt « 04 May 2025, 21:27
Replies: 2
by dscfrnt » 11 Feb 2025, 18:15

2 Replies

17052 Views

Last post by dscfrnt
04 May 2025, 21:27
How to create a queue based on user email and display it in 'Queue View' in Znuny 7.1?

Last post by wurzel « 03 May 2025, 07:45
Replies: 4
by helpmeplease » 25 Apr 2025, 16:11

4 Replies

2080 Views

Last post by wurzel
03 May 2025, 07:45
How to add a ticket type

Last post by helpmeplease « 02 May 2025, 14:42
Replies: 4
by helpmeplease » 14 Mar 2025, 14:34

4 Replies

10935 Views

Last post by helpmeplease
02 May 2025, 14:42
Problem sending mail in Znuny — error with sender address otrs@yourhost.example.com

Last post by wurzel « 30 Apr 2025, 08:41
Replies: 3
by MaximZainulin » 28 Apr 2025, 12:31

3 Replies

1996 Views

Last post by wurzel
30 Apr 2025, 08:41
Ticket number format change

Last post by wurzel « 25 Apr 2025, 09:57
Replies: 2
by harift » 25 Apr 2025, 09:18

2 Replies

734 Views

Last post by wurzel
25 Apr 2025, 09:57
Get readable processname in transitionAction?

Last post by shawnbeasley « 17 Apr 2025, 22:22
Replies: 1
by hkais » 29 Jan 2025, 11:14

1 Replies

17555 Views

Last post by shawnbeasley
17 Apr 2025, 22:22
Help configuring a tabbed interface with dropdowns to custom templates

Last post by shawnbeasley « 17 Apr 2025, 22:20
Replies: 1
by aMMgYrP » 29 Jan 2025, 20:58

1 Replies

10135 Views

Last post by shawnbeasley
17 Apr 2025, 22:20
Customer GUI help

Last post by shawnbeasley « 17 Apr 2025, 21:31
Replies: 1
by kobylevy » 11 Mar 2025, 18:12

1 Replies

9750 Views

Last post by shawnbeasley
17 Apr 2025, 21:31
not sending notifications

Last post by shawnbeasley « 17 Apr 2025, 20:16
Replies: 1
by user1 » 05 Mar 2025, 14:56

1 Replies

15814 Views

Last post by shawnbeasley
17 Apr 2025, 20:16
postmaster filters OR condition

Last post by root « 16 Apr 2025, 20:13
Replies: 2
by rajbps » 13 Apr 2025, 15:52

2 Replies

1141 Views

Last post by root
16 Apr 2025, 20:13
no Admin rights after new installation

Last post by PogoJoe « 15 Apr 2025, 08:57
Replies: 2
by PogoJoe » 15 Apr 2025, 07:39

2 Replies

968 Views

Last post by PogoJoe
15 Apr 2025, 08:57
Configuring Azure Communication services for SMTP

Last post by beingbaban « 08 Apr 2025, 08:26
Replies: 1
by harift » 07 Apr 2025, 08:33

1 Replies

1661 Views

Last post by beingbaban
08 Apr 2025, 08:26
Znuny 7.1 Not Responding To FQDN

Last post by beingbaban « 08 Apr 2025, 08:17
Replies: 1
by monty1157 » 01 Apr 2025, 11:41

1 Replies

1810 Views

Last post by beingbaban
08 Apr 2025, 08:17
Search don't work on OTRS 6.0.15

Last post by beingbaban « 08 Apr 2025, 07:36
Replies: 2
by bootal » 01 Apr 2024, 10:29

2 Replies

6855 Views

Last post by beingbaban
08 Apr 2025, 07:36
Display values as a tree DynamicField Dropdown

Last post by Johannes « 07 Apr 2025, 17:20
Replies: 3
by hkais » 04 Apr 2025, 10:54

3 Replies

947 Views

Last post by Johannes
07 Apr 2025, 17:20
Can't update 6.5.9-01 to 6.5.10-01 CentOS 7.9

Last post by morandini « 07 Apr 2025, 11:05
Replies: 9
by piotrusx » 25 Jul 2024, 13:14

9 Replies

8495 Views

Last post by morandini
07 Apr 2025, 11:05
Cannot Fetch Email from Sharedmailbox from Office365

Last post by skullz « 05 Apr 2025, 05:15
Replies: 2
by issupport » 26 Mar 2025, 18:20

2 Replies

6044 Views

Last post by skullz
05 Apr 2025, 05:15
Help adding Outlook account to SMTP/IMAP in Znuny – OAuth2 template issue

Last post by root « 04 Apr 2025, 16:43
Replies: 1
by helpmeplease » 04 Apr 2025, 13:55

1 Replies

1487 Views

Last post by root
04 Apr 2025, 16:43
Phone call inbound/outbound, visible for customer

Last post by finalbeta2 « 25 Mar 2025, 12:26
Replies: 2
by finalbeta2 » 19 Mar 2025, 12:38

2 Replies

9419 Views

Last post by finalbeta2
25 Mar 2025, 12:26
Slack Notifications

Last post by altinac « 21 Mar 2025, 22:46
Replies: 2
by altinac » 21 Mar 2025, 17:22

2 Replies

8752 Views

Last post by altinac
21 Mar 2025, 22:46
Search Issues in OTRS 6.0.15

Last post by Chris28 « 18 Mar 2025, 16:47
Replies: 1
by amosfuegel » 17 Mar 2025, 03:45

1 Replies

9569 Views

Last post by Chris28
18 Mar 2025, 16:47
AgentTicket Communication "Channel" not always available

Last post by TimOscarPOS « 11 Mar 2025, 10:54
Replies: 3
by TimOscarPOS » 10 Mar 2025, 09:04

3 Replies

9530 Views

Last post by TimOscarPOS
11 Mar 2025, 10:54
Dynamic statistic error while upgrade

Last post by Johannes « 06 Mar 2025, 22:08
Replies: 3
by beingbaban » 04 Mar 2025, 11:47

3 Replies

15817 Views

Last post by Johannes
06 Mar 2025, 22:08
wrong SLA solution time calculation

Last post by cauasousa « 06 Mar 2025, 15:19
Replies: 2
by cauasousa » 20 Feb 2025, 21:10

2 Replies

12903 Views

Last post by cauasousa
06 Mar 2025, 15:19
add series or country code to the ticket number

Last post by alexus « 05 Mar 2025, 17:15
Replies: 2
by HerberthVCGT » 05 Mar 2025, 16:04

2 Replies

12640 Views

Last post by alexus
05 Mar 2025, 17:15
Database Check stuck running initial web install - FIXED

Last post by beingbaban « 05 Mar 2025, 08:21
Replies: 7
by p3isys » 05 Jan 2022, 02:02

7 Replies

14858 Views

Last post by beingbaban
05 Mar 2025, 08:21
Upgrading Znuny from 7.0 to 7.1.3 issues

Last post by beingbaban « 04 Mar 2025, 10:28
Replies: 3
by hotkimchee » 28 Jan 2025, 11:02

3 Replies

13358 Views

Last post by beingbaban
04 Mar 2025, 10:28
Google oauth token administration

Last post by beingbaban « 04 Mar 2025, 10:22
Replies: 4
by beingbaban » 25 Feb 2025, 14:19

4 Replies

11771 Views

Last post by beingbaban
04 Mar 2025, 10:22
Migration from OTRS Znuny

Last post by wurzel « 02 Mar 2025, 10:22
Replies: 7
by kobylevy » 27 Feb 2025, 08:44

7 Replies

14028 Views

Last post by wurzel
02 Mar 2025, 10:22
ITSM repository not populating

Last post by beingbaban « 28 Feb 2025, 10:25
Replies: 8
by TSimmonsKSCS » 07 Apr 2023, 15:52

8 Replies

12962 Views

Last post by beingbaban
28 Feb 2025, 10:25
"Session invalid" after a few seconds (behind AWS ALB)

Last post by mmcgrath « 27 Feb 2025, 18:01
Replies: 2
by mmcgrath » 27 Feb 2025, 16:31

2 Replies

11584 Views

Last post by mmcgrath
27 Feb 2025, 18:01
ExternalTicketNumberRecognition and SMIME decryption

Last post by Snowmanko « 26 Feb 2025, 16:32
Replies: 2
by Snowmanko » 17 Feb 2025, 15:40

2 Replies

12047 Views

Last post by Snowmanko
26 Feb 2025, 16:32

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