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Phone call inbound/outbound, visible for customer

Last post by finalbeta2 « 25 Mar 2025, 12:26
Replies: 2
by finalbeta2 » 19 Mar 2025, 12:38

2 Replies

1227 Views

Last post by finalbeta2
25 Mar 2025, 12:26
How to add a ticket type

Last post by wurzel « 24 Mar 2025, 18:17
Replies: 3
by helpmeplease » 14 Mar 2025, 14:34

3 Replies

1982 Views

Last post by wurzel
24 Mar 2025, 18:17
Slack Notifications

Last post by altinac « 21 Mar 2025, 22:46
Replies: 2
by altinac » 21 Mar 2025, 17:22

2 Replies

1061 Views

Last post by altinac
21 Mar 2025, 22:46
Search Issues in OTRS 6.0.15

Last post by Chris28 « 18 Mar 2025, 16:47
Replies: 1
by amosfuegel » 17 Mar 2025, 03:45

1 Replies

1653 Views

Last post by Chris28
18 Mar 2025, 16:47
Customer GUI help

Last post by kobylevy « 11 Mar 2025, 18:12

by kobylevy » 11 Mar 2025, 18:12

0 Replies

1946 Views

Last post by kobylevy
11 Mar 2025, 18:12
AgentTicket Communication "Channel" not always available

Last post by TimOscarPOS « 11 Mar 2025, 10:54
Replies: 3
by TimOscarPOS » 10 Mar 2025, 09:04

3 Replies

1426 Views

Last post by TimOscarPOS
11 Mar 2025, 10:54
Dynamic statistic error while upgrade

Last post by Johannes « 06 Mar 2025, 22:08
Replies: 3
by beingbaban » 04 Mar 2025, 11:47

3 Replies

7853 Views

Last post by Johannes
06 Mar 2025, 22:08
wrong SLA solution time calculation

Last post by cauasousa « 06 Mar 2025, 15:19
Replies: 2
by cauasousa » 20 Feb 2025, 21:10

2 Replies

4925 Views

Last post by cauasousa
06 Mar 2025, 15:19
add series or country code to the ticket number

Last post by alexus « 05 Mar 2025, 17:15
Replies: 2
by HerberthVCGT » 05 Mar 2025, 16:04

2 Replies

4675 Views

Last post by alexus
05 Mar 2025, 17:15
not sending notifications

Last post by user1 « 05 Mar 2025, 14:56

by user1 » 05 Mar 2025, 14:56

0 Replies

8234 Views

Last post by user1
05 Mar 2025, 14:56
Database Check stuck running initial web install - FIXED

Last post by beingbaban « 05 Mar 2025, 08:21
Replies: 7
by p3isys » 05 Jan 2022, 02:02

7 Replies

5994 Views

Last post by beingbaban
05 Mar 2025, 08:21
Upgrading Znuny from 7.0 to 7.1.3 issues

Last post by beingbaban « 04 Mar 2025, 10:28
Replies: 3
by hotkimchee » 28 Jan 2025, 11:02

3 Replies

5260 Views

Last post by beingbaban
04 Mar 2025, 10:28
Google oauth token administration

Last post by beingbaban « 04 Mar 2025, 10:22
Replies: 4
by beingbaban » 25 Feb 2025, 14:19

4 Replies

3786 Views

Last post by beingbaban
04 Mar 2025, 10:22
Migration from OTRS Znuny

Last post by wurzel « 02 Mar 2025, 10:22
Replies: 7
by kobylevy » 27 Feb 2025, 08:44

7 Replies

5163 Views

Last post by wurzel
02 Mar 2025, 10:22
ITSM repository not populating

Last post by beingbaban « 28 Feb 2025, 10:25
Replies: 8
by TSimmonsKSCS » 07 Apr 2023, 15:52

8 Replies

4304 Views

Last post by beingbaban
28 Feb 2025, 10:25
"Session invalid" after a few seconds (behind AWS ALB)

Last post by mmcgrath « 27 Feb 2025, 18:01
Replies: 2
by mmcgrath » 27 Feb 2025, 16:31

2 Replies

4087 Views

Last post by mmcgrath
27 Feb 2025, 18:01
ExternalTicketNumberRecognition and SMIME decryption

Last post by Snowmanko « 26 Feb 2025, 16:32
Replies: 2
by Snowmanko » 17 Feb 2025, 15:40

2 Replies

4454 Views

Last post by Snowmanko
26 Feb 2025, 16:32
Migrate from mySQL (mariaBD) to postgres - how?

Last post by gwarsow « 26 Feb 2025, 15:08
Replies: 10
by gwarsow » 09 Aug 2024, 12:58

10 Replies

9494 Views

Last post by gwarsow
26 Feb 2025, 15:08
Creating System Address and Queue via Command Line – Circular Dependency?

Last post by gwarsow « 26 Feb 2025, 14:55

by gwarsow » 26 Feb 2025, 14:55

0 Replies

7692 Views

Last post by gwarsow
26 Feb 2025, 14:55
Upgrade OTRS 5 to 6

Last post by artursampaio « 25 Feb 2025, 14:12
Replies: 11
by artursampaio » 20 Feb 2025, 16:25

11 Replies

9931 Views

Last post by artursampaio
25 Feb 2025, 14:12
Ticketcounter.log in OTRS 6?

Last post by Johannes « 24 Feb 2025, 20:41
Replies: 7
by BenceQS » 10 Apr 2019, 00:25

7 Replies

5680 Views

Last post by Johannes
24 Feb 2025, 20:41
OAuth2 token for "znuny365" has expired.

Last post by root « 20 Feb 2025, 17:02
Replies: 9
by FSF » 14 Feb 2025, 10:45

9 Replies

7158 Views

Last post by root
20 Feb 2025, 17:02
500 Internal Server Error on Customer Page while creating ticket with attachment

Last post by root « 20 Feb 2025, 12:51
Replies: 1
by iclaude » 19 Feb 2025, 21:18

1 Replies

4157 Views

Last post by root
20 Feb 2025, 12:51
OAuth and MultiSMTP

Last post by beingbaban « 19 Feb 2025, 14:18
Replies: 1
by beingbaban » 18 Feb 2025, 08:39

1 Replies

2317 Views

Last post by beingbaban
19 Feb 2025, 14:18
GenericInterfaceProvider-0 - DebugLog error: Summary: TicketSearch.AuthFail Data : TicketSearch: Authorization failing!.

Last post by root « 18 Feb 2025, 17:02
Replies: 3
by iclaude » 17 Feb 2025, 21:59

3 Replies

2236 Views

Last post by root
18 Feb 2025, 17:02
App password instead of google oauth in znuny/otrs

Last post by beingbaban « 18 Feb 2025, 08:23
Replies: 5
by beingbaban » 13 Feb 2025, 08:11

5 Replies

2448 Views

Last post by beingbaban
18 Feb 2025, 08:23
GenericAgent issue with event trigger TicketCreate

Last post by Snowmanko « 14 Feb 2025, 14:39
Replies: 10
by Snowmanko » 30 Jan 2025, 19:48

10 Replies

13277 Views

Last post by Snowmanko
14 Feb 2025, 14:39
S/MIME decryption options

Last post by Snowmanko « 14 Feb 2025, 14:37
Replies: 2
by Snowmanko » 11 Feb 2025, 17:03

2 Replies

3010 Views

Last post by Snowmanko
14 Feb 2025, 14:37
Error with --force-pid Argument in Maint::Ticket::FulltextIndexRebuildWorker

Last post by orucov47 « 14 Feb 2025, 13:13
Replies: 2
by orucov47 » 14 Feb 2025, 11:27

2 Replies

1915 Views

Last post by orucov47
14 Feb 2025, 13:13
New EmailTicket: Assign CustomerID manually

Last post by dscfrnt « 11 Feb 2025, 18:15

by dscfrnt » 11 Feb 2025, 18:15

0 Replies

9222 Views

Last post by dscfrnt
11 Feb 2025, 18:15
Bug with Process UIs? if validation fails transistion triggered?

Last post by Johannes « 09 Feb 2025, 18:51
Replies: 2
by hkais » 05 Feb 2025, 13:40

2 Replies

8675 Views

Last post by Johannes
09 Feb 2025, 18:51
Dynamic / Custom Fields for Queues?

Last post by Johannes « 09 Feb 2025, 18:48
Replies: 5
by hkais » 21 Jan 2025, 12:28

5 Replies

3460 Views

Last post by Johannes
09 Feb 2025, 18:48
OTRS is not creating tickets from all configured mailboxes

Last post by iclaude « 06 Feb 2025, 18:11
Replies: 4
by iclaude » 16 Jan 2025, 09:26

4 Replies

6180 Views

Last post by iclaude
06 Feb 2025, 18:11
New Agents

Last post by Chris28 « 03 Feb 2025, 10:52
Replies: 7
by MattRhenus » 20 Sep 2024, 10:41

7 Replies

7730 Views

Last post by Chris28
03 Feb 2025, 10:52
Help configuring a tabbed interface with dropdowns to custom templates

Last post by aMMgYrP « 29 Jan 2025, 20:58

by aMMgYrP » 29 Jan 2025, 20:58

0 Replies

2701 Views

Last post by aMMgYrP
29 Jan 2025, 20:58
Get readable processname in transitionAction?

Last post by hkais « 29 Jan 2025, 11:14

by hkais » 29 Jan 2025, 11:14

0 Replies

9229 Views

Last post by hkais
29 Jan 2025, 11:14
ACL for Action Dialog

Last post by root « 21 Jan 2025, 20:22
Replies: 3
by dsekelybrs » 15 Nov 2024, 21:42

3 Replies

3363 Views

Last post by root
21 Jan 2025, 20:22
export / display effective permissions of all agents on all groups

Last post by hkais « 21 Jan 2025, 16:26
Replies: 3
by decoudam » 16 Jan 2025, 11:46

3 Replies

4579 Views

Last post by hkais
21 Jan 2025, 16:26
Bind must be completed on the connection

Last post by cgl « 10 Jan 2025, 20:28
Replies: 3
by pbkessler » 07 Jun 2016, 08:22

3 Replies

6659 Views

Last post by cgl
10 Jan 2025, 20:28
Calendar Feature integration with external Cals?

Last post by hkais « 30 Dec 2024, 11:31

by hkais » 30 Dec 2024, 11:31

0 Replies

9760 Views

Last post by hkais
30 Dec 2024, 11:31
Variables unclear on processes

Last post by skullz « 16 Dec 2024, 14:43
Replies: 1
by hkais » 13 Dec 2024, 17:17

1 Replies

5316 Views

Last post by skullz
16 Dec 2024, 14:43
Intergrating Tactical RMM into Znuny

Last post by hkais « 13 Dec 2024, 17:25
Replies: 1
by nplatt » 17 Sep 2024, 13:06

1 Replies

7954 Views

Last post by hkais
13 Dec 2024, 17:25
Close ticket timestamp on Customer Portal

Last post by skullz « 11 Dec 2024, 14:53
Replies: 5
by assassIn » 03 Dec 2024, 11:28

5 Replies

6117 Views

Last post by skullz
11 Dec 2024, 14:53
[SOLVED] OTRS is not creating tickets from some mailboxes

Last post by paulfolkers « 02 Dec 2024, 19:01
Replies: 7
by iclaude » 27 Nov 2024, 16:47

7 Replies

6152 Views

Last post by paulfolkers
02 Dec 2024, 19:01
LDAP Customer to company mapping

Last post by paulfolkers « 02 Dec 2024, 18:49
Replies: 1
by puktar » 02 Dec 2024, 11:25

1 Replies

5014 Views

Last post by paulfolkers
02 Dec 2024, 18:49
Problems with layout after upgrade to 7.0

Last post by lis9 « 02 Dec 2024, 13:50
Replies: 2
by lis9 » 15 Nov 2024, 21:25

2 Replies

5274 Views

Last post by lis9
02 Dec 2024, 13:50
Bad redirection after SSO login

Last post by paulfolkers « 16 Nov 2024, 02:30
Replies: 1
by swicsk » 06 Nov 2024, 15:29

1 Replies

5889 Views

Last post by paulfolkers
16 Nov 2024, 02:30
First Response Times

Last post by paulfolkers « 16 Nov 2024, 02:24
Replies: 1
by sgadow » 14 Nov 2024, 23:32

1 Replies

2689 Views

Last post by paulfolkers
16 Nov 2024, 02:24
MultiSMTP with Znuny 6.5 LTS

Last post by aks « 07 Nov 2024, 10:11
Replies: 3
by beingbaban » 05 Jun 2024, 12:59

3 Replies

4903 Views

Last post by aks
07 Nov 2024, 10:11
TicketUpdate returning as expected but tickets are not moved to a different queue

Last post by ATD39401 « 30 Oct 2024, 22:58

by ATD39401 » 30 Oct 2024, 22:58

0 Replies

9945 Views

Last post by ATD39401
30 Oct 2024, 22:58

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