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7 Day Stats don't recognise tickets closed on first action

Last post by crythias « 11 Jul 2012, 15:38
Replies: 1
by timn » 11 Jul 2012, 06:36

1 Replies

1324 Views

Last post by crythias
11 Jul 2012, 15:38
ITSM setup

Last post by davidra « 11 Jul 2012, 12:26

by davidra » 11 Jul 2012, 12:26

0 Replies

491 Views

Last post by davidra
11 Jul 2012, 12:26
ITSM & software CI class

Last post by davidra « 11 Jul 2012, 12:15

by davidra » 11 Jul 2012, 12:15

0 Replies

492 Views

Last post by davidra
11 Jul 2012, 12:15
Errors when changing to SMTPTLS

Last post by Davx « 11 Jul 2012, 11:54
Replies: 1
by Davx » 11 Jul 2012, 11:35

1 Replies

520 Views

Last post by Davx
11 Jul 2012, 11:54
reCAPTCHA for 3.0.X

Last post by kevinpattison « 11 Jul 2012, 10:26
Replies: 2
by kevinpattison » 10 Jul 2012, 18:02

2 Replies

1399 Views

Last post by kevinpattison
11 Jul 2012, 10:26
Only selected type can view services

Last post by eyucks « 11 Jul 2012, 05:26

by eyucks » 11 Jul 2012, 05:26

0 Replies

804 Views

Last post by eyucks
11 Jul 2012, 05:26
OTRS Internal Server Error

Last post by JMETERX « 10 Jul 2012, 22:24
Replies: 2
by JMETERX » 10 Jul 2012, 21:24

2 Replies

1482 Views

Last post by JMETERX
10 Jul 2012, 22:24
Multiple email accounts.

Last post by crythias « 10 Jul 2012, 17:49
Replies: 1
by Davx » 10 Jul 2012, 17:14

1 Replies

361 Views

Last post by crythias
10 Jul 2012, 17:49
Free OTRS trial function

Last post by kenneth30 « 10 Jul 2012, 17:36
Replies: 2
by kenneth30 » 10 Jul 2012, 12:40

2 Replies

1008 Views

Last post by kenneth30
10 Jul 2012, 17:36
Personalized customer.pl portals for different custom

Last post by jcaceresy « 10 Jul 2012, 15:52

by jcaceresy » 10 Jul 2012, 15:52

0 Replies

376 Views

Last post by jcaceresy
10 Jul 2012, 15:52
Unable to set Cron jobs or run manually.

Last post by Davx « 10 Jul 2012, 15:14
Replies: 7
by Davx » 10 Jul 2012, 14:20

7 Replies

2494 Views

Last post by Davx
10 Jul 2012, 15:14
Debug "Insufficient Rights" problem

Last post by crythias « 10 Jul 2012, 14:39
Replies: 3
by StephenKing » 10 Jul 2012, 09:06

3 Replies

2006 Views

Last post by crythias
10 Jul 2012, 14:39
How to see the pending time of all the tickets?

Last post by crythias « 10 Jul 2012, 14:29
Replies: 4
by Limitless » 04 Feb 2012, 12:02

4 Replies

1851 Views

Last post by crythias
10 Jul 2012, 14:29
Database users get different skin than LDAP users

Last post by jrsanche « 10 Jul 2012, 14:19

by jrsanche » 10 Jul 2012, 14:19

0 Replies

491 Views

Last post by jrsanche
10 Jul 2012, 14:19
Unable to send emails

Last post by crythias « 10 Jul 2012, 14:07
Replies: 3
by iwsmike » 10 Jul 2012, 11:57

3 Replies

668 Views

Last post by crythias
10 Jul 2012, 14:07
What kind of server does OTRS service desk run on?

Last post by jojo « 10 Jul 2012, 12:48
Replies: 4
by michelle31 » 08 Jul 2012, 17:12

4 Replies

719 Views

Last post by jojo
10 Jul 2012, 12:48
consider in installing OTRS in mandrake

Last post by steven33 « 10 Jul 2012, 12:35
Replies: 2
by steven33 » 09 Jul 2012, 17:07

2 Replies

532 Views

Last post by steven33
10 Jul 2012, 12:35
Dynamic dropdown fields and event triggers

Last post by push2talk « 10 Jul 2012, 10:30
Replies: 1
by push2talk » 09 Jul 2012, 14:46

1 Replies

539 Views

Last post by push2talk
10 Jul 2012, 10:30
Agents not getting notified

Last post by jojo « 09 Jul 2012, 22:18
Replies: 3
by ryanvisualdc » 09 Jul 2012, 20:01

3 Replies

580 Views

Last post by jojo
09 Jul 2012, 22:18
[SOLVED]GenericAgent Problem

Last post by schimmelpfeng « 09 Jul 2012, 21:54
Replies: 4
by schimmelpfeng » 09 Jul 2012, 17:48

4 Replies

1679 Views

Last post by schimmelpfeng
09 Jul 2012, 21:54
How to auto close a ticket after an email reply?

Last post by Sophy978 « 09 Jul 2012, 15:45
Replies: 2
by Sophy978 » 06 Jul 2012, 22:20

2 Replies

754 Views

Last post by Sophy978
09 Jul 2012, 15:45
[SOLVED] No ticket data found

Last post by brensly « 09 Jul 2012, 14:27
Replies: 2
by brensly » 09 Jul 2012, 10:13

2 Replies

67372 Views

Last post by brensly
09 Jul 2012, 14:27
OCIEnvNlsCreate error after upgrade from 3.1.1 to 3.1.2

Last post by jezyk « 09 Jul 2012, 11:48
Replies: 4
by goldengrizzly » 22 Mar 2012, 21:05

4 Replies

2436 Views

Last post by jezyk
09 Jul 2012, 11:48
change checkbox to local language [solved]

Last post by Majed17 « 09 Jul 2012, 07:35
Replies: 2
by Majed17 » 06 Jul 2012, 15:06

2 Replies

1051 Views

Last post by Majed17
09 Jul 2012, 07:35
current date and time in phone ticket

Last post by reneeb « 08 Jul 2012, 13:08
Replies: 2
by renohcard » 05 Jul 2012, 18:26

2 Replies

974 Views

Last post by reneeb
08 Jul 2012, 13:08
TicketID missing in link after 3.0 -> 3.1.6 upgrade

Last post by crythias « 08 Jul 2012, 04:17
Replies: 4
by ondraknezour » 07 Jul 2012, 18:53

4 Replies

881 Views

Last post by crythias
08 Jul 2012, 04:17
When Creating a New Ticket, The Service / SLA isn't there

Last post by crythias « 08 Jul 2012, 04:00
Replies: 4
by MWMeads » 08 Jul 2012, 03:36

4 Replies

1264 Views

Last post by crythias
08 Jul 2012, 04:00
Add a menu button to the navigation bar

Last post by crythias « 06 Jul 2012, 22:00
Replies: 25
by zughafen » 05 Jul 2012, 12:49

25 Replies

14435 Views

Last post by crythias
06 Jul 2012, 22:00
statistical data

Last post by artjoms15 « 06 Jul 2012, 12:29
Replies: 1
by naive » 06 Jul 2012, 11:53

1 Replies

1209 Views

Last post by artjoms15
06 Jul 2012, 12:29
Errors with AgentTicketPhone

Last post by AlexG « 06 Jul 2012, 07:54

by AlexG » 06 Jul 2012, 07:54

0 Replies

1095 Views

Last post by AlexG
06 Jul 2012, 07:54
How to administer the Customer Interface

Last post by crythias « 05 Jul 2012, 23:00
Replies: 1
by RaphaelPinheiro » 05 Jul 2012, 22:56

1 Replies

875 Views

Last post by crythias
05 Jul 2012, 23:00
OTRS 3.1 - DynamicFields - RESOLVED

Last post by Fisher « 05 Jul 2012, 17:40
Replies: 3
by kruegerM » 05 Jan 2012, 17:02

3 Replies

1150 Views

Last post by Fisher
05 Jul 2012, 17:40
How to put a new header/logo

Last post by crythias « 05 Jul 2012, 17:30
Replies: 5
by rschirin » 30 Jun 2012, 22:15

5 Replies

1786 Views

Last post by crythias
05 Jul 2012, 17:30
(SOLVED) Add columns to Status View (S)

Last post by morecw « 05 Jul 2012, 16:59
Replies: 6
by morecw » 02 Jul 2012, 14:01

6 Replies

1992 Views

Last post by morecw
05 Jul 2012, 16:59
Longer subject/From information in small ticket overview?

Last post by Sofia « 05 Jul 2012, 16:10
Replies: 2
by Sofia » 04 Jul 2012, 16:41

2 Replies

1177 Views

Last post by Sofia
05 Jul 2012, 16:10
Problem with customer authentication

Last post by Viksi « 05 Jul 2012, 15:39
Replies: 22
by Viksi » 03 Jul 2012, 13:24

22 Replies

63464 Views

Last post by Viksi
05 Jul 2012, 15:39
System log error when opening a new ticket.

Last post by rudischmitz « 05 Jul 2012, 15:05
Replies: 7
by rudischmitz » 29 Jun 2012, 20:57

7 Replies

2463 Views

Last post by rudischmitz
05 Jul 2012, 15:05
Different Dynamic Fields per Type

Last post by artjoms15 « 05 Jul 2012, 14:27
Replies: 4
by richardx720 » 23 Feb 2012, 02:55

4 Replies

2888 Views

Last post by artjoms15
05 Jul 2012, 14:27
New ticket created through email gets closed automatically

Last post by vzae « 05 Jul 2012, 10:26

by vzae » 05 Jul 2012, 10:26

0 Replies

572 Views

Last post by vzae
05 Jul 2012, 10:26
Logout Email_user

Last post by rschirin « 05 Jul 2012, 02:42

by rschirin » 05 Jul 2012, 02:42

0 Replies

476 Views

Last post by rschirin
05 Jul 2012, 02:42
Updates via Email

Last post by mbartle « 04 Jul 2012, 23:07
Replies: 2
by mbartle » 03 Jul 2012, 22:27

2 Replies

828 Views

Last post by mbartle
04 Jul 2012, 23:07
(SOLVED) QueueView displays only UNLOCKED tickets?

Last post by morecw « 04 Jul 2012, 20:34
Replies: 2
by morecw » 04 Jul 2012, 20:02

2 Replies

597 Views

Last post by morecw
04 Jul 2012, 20:34
(SOLVED) Customer email address is not in the To: field

Last post by morecw « 04 Jul 2012, 20:11
Replies: 6
by morecw » 03 Jul 2012, 12:52

6 Replies

4823 Views

Last post by morecw
04 Jul 2012, 20:11
[SOLVED] Optional DB Agent Authentication

Last post by crythias « 04 Jul 2012, 18:41
Replies: 1
by kuerp01 » 04 Jul 2012, 18:12

1 Replies

643 Views

Last post by crythias
04 Jul 2012, 18:41
Customer login error showed in index.pl

Last post by crythias « 04 Jul 2012, 18:33
Replies: 5
by rafaqf » 02 Jul 2012, 17:56

5 Replies

2557 Views

Last post by crythias
04 Jul 2012, 18:33
pop3 not working on gmail

Last post by Davero « 04 Jul 2012, 17:16
Replies: 10
by waelkd » 25 May 2012, 10:50

10 Replies

3011 Views

Last post by Davero
04 Jul 2012, 17:16
GenericAgent can't run automatically

Last post by jojo « 04 Jul 2012, 13:08
Replies: 7
by kp20mar » 04 Jul 2012, 04:59

7 Replies

3188 Views

Last post by jojo
04 Jul 2012, 13:08
Email's not Sending or Receiving

Last post by Bev13 « 04 Jul 2012, 12:21

by Bev13 » 04 Jul 2012, 12:21

0 Replies

1078 Views

Last post by Bev13
04 Jul 2012, 12:21
ITSM impact for customer tickets

Last post by rla « 04 Jul 2012, 11:49

by rla » 04 Jul 2012, 11:49

0 Replies

318 Views

Last post by rla
04 Jul 2012, 11:49
(SOLVED) Agents access to Customer Management but not Admin?

Last post by morecw « 04 Jul 2012, 09:26
Replies: 2
by morecw » 04 Jul 2012, 08:22

2 Replies

474 Views

Last post by morecw
04 Jul 2012, 09:26

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