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Auto-response issue

Last post by tarjanyij « 13 Dec 2010, 12:03
Replies: 12
by tarjanyij » 24 Nov 2010, 17:22

12 Replies

3938 Views

Last post by tarjanyij
13 Dec 2010, 12:03
[Solved]<OTRS_TICKET_TicketID> tag in new ticket autorespo

Last post by it4change « 13 Dec 2010, 11:05
Replies: 2
by it4change » 11 Dec 2010, 23:47

2 Replies

1639 Views

Last post by it4change
13 Dec 2010, 11:05
More customers with the same user name

Last post by crythias « 11 Dec 2010, 17:05
Replies: 1
by jarcto » 11 Dec 2010, 11:20

1 Replies

1043 Views

Last post by crythias
11 Dec 2010, 17:05
Error On Grant New User To Database

Last post by earwax « 10 Dec 2010, 23:48
Replies: 5
by yuanyudistira » 10 Dec 2010, 14:39

5 Replies

2876 Views

Last post by earwax
10 Dec 2010, 23:48
Help removing Body when Forwarding

Last post by ptay « 10 Dec 2010, 18:51

by ptay » 10 Dec 2010, 18:51

0 Replies

802 Views

Last post by ptay
10 Dec 2010, 18:51
Help - Can't find way to add SLA to ticket...

Last post by Amukinado « 10 Dec 2010, 16:18
Replies: 4
by Amukinado » 09 Dec 2010, 17:21

4 Replies

3014 Views

Last post by Amukinado
10 Dec 2010, 16:18
[SOLVED] Hitting reply does nothing

Last post by earwax « 09 Dec 2010, 21:35
Replies: 2
by earwax » 09 Dec 2010, 21:19

2 Replies

1769 Views

Last post by earwax
09 Dec 2010, 21:35
Slow performance (only when opening a tickets)

Last post by appieheijn « 09 Dec 2010, 17:52
Replies: 3
by jkoolen » 08 Dec 2010, 11:44

3 Replies

2565 Views

Last post by appieheijn
09 Dec 2010, 17:52
[SOLVED] Follow-up notification for unlocked tickets

Last post by Mothra « 09 Dec 2010, 16:07
Replies: 7
by Mothra » 08 Dec 2010, 12:48

7 Replies

5683 Views

Last post by Mothra
09 Dec 2010, 16:07
maintaining freefields as you move from one queue to another

Last post by pansbro1 « 09 Dec 2010, 14:32
Replies: 2
by pansbro1 » 09 Dec 2010, 12:35

2 Replies

1099 Views

Last post by pansbro1
09 Dec 2010, 14:32
Authentication succeeded, but no customer record is found in

Last post by crythias « 09 Dec 2010, 13:37
Replies: 9
by Dark000 » 06 Dec 2010, 11:35

9 Replies

5457 Views

Last post by crythias
09 Dec 2010, 13:37
OTRS installation and mysql socket

Last post by crythias « 08 Dec 2010, 23:02
Replies: 9
by kazevil » 30 Nov 2010, 22:36

9 Replies

4495 Views

Last post by crythias
08 Dec 2010, 23:02
Is it possible for generic agent to run more often...

Last post by crythias « 08 Dec 2010, 20:18
Replies: 5
by tomekliw » 07 Dec 2010, 11:33

5 Replies

2744 Views

Last post by crythias
08 Dec 2010, 20:18
OTRS vs ITSM

Last post by jojo « 08 Dec 2010, 18:20
Replies: 3
by rjcunningham » 06 Dec 2010, 01:49

3 Replies

2136 Views

Last post by jojo
08 Dec 2010, 18:20
Added note notification external

Last post by ruttchen « 08 Dec 2010, 17:46
Replies: 8
by peacefrog » 10 Aug 2010, 14:44

8 Replies

4191 Views

Last post by ruttchen
08 Dec 2010, 17:46
automatic update CI incident states linked to tickets

Last post by jojo « 08 Dec 2010, 14:23
Replies: 3
by icm3012 » 07 Dec 2010, 19:00

3 Replies

2159 Views

Last post by jojo
08 Dec 2010, 14:23
assign non rw owner when new ticket creation

Last post by felix « 08 Dec 2010, 12:47
Replies: 1
by felix » 08 Dec 2010, 11:19

1 Replies

2084 Views

Last post by felix
08 Dec 2010, 12:47
OTRS in FastCGI mode wide character error

Last post by sergey « 07 Dec 2010, 15:16
Replies: 1
by sergey » 06 Dec 2010, 16:03

1 Replies

1918 Views

Last post by sergey
07 Dec 2010, 15:16
Customer New Ticket - default "Type" and "To"?

Last post by mseimys « 07 Dec 2010, 14:52
Replies: 3
by Mothra » 09 Nov 2010, 19:19

3 Replies

3644 Views

Last post by mseimys
07 Dec 2010, 14:52
linking ticket types to company [solved]

Last post by felix « 07 Dec 2010, 14:42
Replies: 2
by felix » 07 Dec 2010, 13:59

2 Replies

2122 Views

Last post by felix
07 Dec 2010, 14:42
Using LDAP - Panic! No UserData!!!

Last post by crythias « 07 Dec 2010, 14:34
Replies: 5
by ahkal » 19 Oct 2010, 17:02

5 Replies

3155 Views

Last post by crythias
07 Dec 2010, 14:34
[solved] modifying queueview: more columns

Last post by felix « 07 Dec 2010, 11:29
Replies: 2
by felix » 02 Dec 2010, 15:53

2 Replies

2083 Views

Last post by felix
07 Dec 2010, 11:29
want to stop sending mail in personal account

Last post by niraj « 07 Dec 2010, 08:57

by niraj » 07 Dec 2010, 08:57

0 Replies

819 Views

Last post by niraj
07 Dec 2010, 08:57
Database Values for Change_State_ID

Last post by shaned123 « 07 Dec 2010, 01:20

by shaned123 » 07 Dec 2010, 01:20

0 Replies

1069 Views

Last post by shaned123
07 Dec 2010, 01:20
customer = queue

Last post by crythias « 06 Dec 2010, 22:41
Replies: 1
by pctrade » 06 Dec 2010, 19:55

1 Replies

1085 Views

Last post by crythias
06 Dec 2010, 22:41
change of link type

Last post by crythias « 06 Dec 2010, 22:30
Replies: 1
by leocertuche » 06 Dec 2010, 20:14

1 Replies

1302 Views

Last post by crythias
06 Dec 2010, 22:30
Compose Answer

Last post by Mothra « 06 Dec 2010, 16:58
Replies: 1
by jfreeman2nc » 03 Dec 2010, 16:28

1 Replies

1250 Views

Last post by Mothra
06 Dec 2010, 16:58
Continuity when linking tickets

Last post by Mothra « 06 Dec 2010, 16:08
Replies: 10
by Mothra » 30 Nov 2010, 19:27

10 Replies

3907 Views

Last post by Mothra
06 Dec 2010, 16:08
queue permission problem

Last post by niraj « 06 Dec 2010, 15:14
Replies: 2
by niraj » 06 Dec 2010, 10:01

2 Replies

1388 Views

Last post by niraj
06 Dec 2010, 15:14
Disabeling unique email constraint [solved]

Last post by felix « 06 Dec 2010, 14:20
Replies: 7
by felix » 02 Dec 2010, 15:44

7 Replies

7649 Views

Last post by felix
06 Dec 2010, 14:20
OTRS upgrade from 3.0.0-beta3 to 3.0.3-01

Last post by wayner87 « 06 Dec 2010, 12:47
Replies: 5
by wayner87 » 02 Dec 2010, 12:04

5 Replies

1665 Views

Last post by wayner87
06 Dec 2010, 12:47
how allow customer to reply when ticket not in his queue

Last post by jojo « 06 Dec 2010, 11:59
Replies: 6
by ali asiri » 05 Dec 2010, 08:57

6 Replies

2541 Views

Last post by jojo
06 Dec 2010, 11:59
e-mail config problem

Last post by mcm95403 « 05 Dec 2010, 19:50
Replies: 2
by mcm95403 » 04 Dec 2010, 05:19

2 Replies

1121 Views

Last post by mcm95403
05 Dec 2010, 19:50
wrong search results in "From/Subject" collumn ?

Last post by shredman « 03 Dec 2010, 11:04
Replies: 2
by shredman » 02 Dec 2010, 13:24

2 Replies

1877 Views

Last post by shredman
03 Dec 2010, 11:04
Errors in 'Kernel/cpan-lib/Mail/Address.pm line 161'

Last post by elmilio « 02 Dec 2010, 19:32
Replies: 2
by elmilio » 02 Dec 2010, 10:55

2 Replies

1477 Views

Last post by elmilio
02 Dec 2010, 19:32
Change default pending date

Last post by crythias « 02 Dec 2010, 14:48
Replies: 3
by Mothra » 01 Dec 2010, 17:19

3 Replies

5159 Views

Last post by crythias
02 Dec 2010, 14:48
Upgrade from 3.0.2 to 3.0.3

Last post by Joool « 02 Dec 2010, 11:57
Replies: 2
by rlwoods » 01 Dec 2010, 00:20

2 Replies

1954 Views

Last post by Joool
02 Dec 2010, 11:57
Different language in SLA or SERVICE

Last post by Wolfgangf « 02 Dec 2010, 11:28
Replies: 1
by tomekliw » 02 Dec 2010, 11:24

1 Replies

1220 Views

Last post by Wolfgangf
02 Dec 2010, 11:28
OTRS upgrade problems

Last post by ABashore « 01 Dec 2010, 20:24
Replies: 7
by ABashore » 29 Nov 2010, 18:52

7 Replies

2633 Views

Last post by ABashore
01 Dec 2010, 20:24
Database Error on SLA creation

Last post by lentferj « 01 Dec 2010, 18:23
Replies: 1
by lentferj » 01 Dec 2010, 00:40

1 Replies

850 Views

Last post by lentferj
01 Dec 2010, 18:23
Upgrade from 2.4.7 to 3.0 : what to copy inside var folder ?

Last post by Fred91 « 01 Dec 2010, 16:41

by Fred91 » 01 Dec 2010, 16:41

0 Replies

695 Views

Last post by Fred91
01 Dec 2010, 16:41
[SOLVED] Failed perl dependencies on RPM install

Last post by Mothra « 01 Dec 2010, 11:16
Replies: 2
by Mothra » 30 Nov 2010, 11:57

2 Replies

3490 Views

Last post by Mothra
01 Dec 2010, 11:16
'Type' on the screen?

Last post by crythias « 30 Nov 2010, 23:09
Replies: 1
by RobertW » 30 Nov 2010, 20:31

1 Replies

722 Views

Last post by crythias
30 Nov 2010, 23:09
set "close ticket" as external

Last post by crythias « 30 Nov 2010, 21:07
Replies: 1
by holmesmail » 30 Nov 2010, 19:53

1 Replies

1280 Views

Last post by crythias
30 Nov 2010, 21:07
New messages in the dashboard

Last post by holmesmail « 30 Nov 2010, 19:45
Replies: 4
by holmesmail » 22 Nov 2010, 20:29

4 Replies

2164 Views

Last post by holmesmail
30 Nov 2010, 19:45
AgentITSMChangeMyWorkOrders not updating

Last post by leocertuche « 30 Nov 2010, 19:34

by leocertuche » 30 Nov 2010, 19:34

0 Replies

982 Views

Last post by leocertuche
30 Nov 2010, 19:34
otrs[2.4.8,3.0.0]+mssql = SessionID invalid! Need user data

Last post by FlavioB « 30 Nov 2010, 17:59
Replies: 2
by j4c3k » 23 Sep 2010, 09:31

2 Replies

3199 Views

Last post by FlavioB
30 Nov 2010, 17:59
problems while attaching sql backend

Last post by FlavioB « 30 Nov 2010, 17:51
Replies: 5
by ktd85 » 22 Aug 2010, 15:29

5 Replies

7015 Views

Last post by FlavioB
30 Nov 2010, 17:51
customer company

Last post by felix « 30 Nov 2010, 16:00
Replies: 7
by kenmurimi » 16 Jul 2010, 09:52

7 Replies

4528 Views

Last post by felix
30 Nov 2010, 16:00
integration OTRS with OpenNMS

Last post by inewman « 30 Nov 2010, 13:32
Replies: 1
by mail2vsdvg1 » 08 Oct 2010, 08:51

1 Replies

1501 Views

Last post by inewman
30 Nov 2010, 13:32

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