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Assign one ticket to multiple queues

Last post by jojo « 22 Oct 2011, 05:48
Replies: 2
by bolhuir » 21 Oct 2011, 22:44

2 Replies

1395 Views

Last post by jojo
22 Oct 2011, 05:48
Customer display in selections

Last post by knischan « 21 Oct 2011, 23:09
Replies: 2
by knischan » 21 Oct 2011, 16:30

2 Replies

1404 Views

Last post by knischan
21 Oct 2011, 23:09
Service doesn't always appear in pull-down

Last post by kruegerM « 21 Oct 2011, 22:55
Replies: 2
by kruegerM » 18 Oct 2011, 22:21

2 Replies

892 Views

Last post by kruegerM
21 Oct 2011, 22:55
Ticket Number

Last post by crythias « 21 Oct 2011, 14:37
Replies: 11
by vishnupv » 22 Aug 2011, 15:37

11 Replies

6852 Views

Last post by crythias
21 Oct 2011, 14:37
Make available Import / Export to a certain group of agents

Last post by crythias « 21 Oct 2011, 14:33
Replies: 4
by yuri0001 » 18 Oct 2011, 08:46

4 Replies

3279 Views

Last post by crythias
21 Oct 2011, 14:33
queue and ticket state

Last post by michele_petrazzo « 21 Oct 2011, 14:15

by michele_petrazzo » 21 Oct 2011, 14:15

0 Replies

637 Views

Last post by michele_petrazzo
21 Oct 2011, 14:15
Printing Attachments automatically?

Last post by ferien « 21 Oct 2011, 12:46

by ferien » 21 Oct 2011, 12:46

0 Replies

694 Views

Last post by ferien
21 Oct 2011, 12:46
<OTRS_COMMENT> equals <OTRS_CUSTOMER_EMAIL> ...why???

Last post by slystone « 21 Oct 2011, 10:39

by slystone » 21 Oct 2011, 10:39

0 Replies

1027 Views

Last post by slystone
21 Oct 2011, 10:39
Screenshot images do not come through to recipient

Last post by jojo « 21 Oct 2011, 06:11
Replies: 1
by jfreeman2nc » 20 Oct 2011, 22:50

1 Replies

1117 Views

Last post by jojo
21 Oct 2011, 06:11
Admin OTRS can't add agents

Last post by osalcedo « 20 Oct 2011, 21:10
Replies: 2
by osalcedo » 20 Oct 2011, 02:43

2 Replies

1301 Views

Last post by osalcedo
20 Oct 2011, 21:10
Some one can tell me how use the ticket Type? how i use it?

Last post by skizzo88 « 20 Oct 2011, 17:50

by skizzo88 » 20 Oct 2011, 17:50

0 Replies

1149 Views

Last post by skizzo88
20 Oct 2011, 17:50
limit number of auto-followups

Last post by Scarab9 « 20 Oct 2011, 17:35
Replies: 1
by Scarab9 » 20 Oct 2011, 17:15

1 Replies

721 Views

Last post by Scarab9
20 Oct 2011, 17:35
Misc Sent no auto-response because the sender doesn't ...

Last post by Scarab9 « 20 Oct 2011, 17:12
Replies: 1
by abar43 » 08 Jul 2010, 00:23

1 Replies

2585 Views

Last post by Scarab9
20 Oct 2011, 17:12
Ticket required fields customization (help with)

Last post by QAGZZZ « 20 Oct 2011, 16:59
Replies: 4
by QAGZZZ » 14 Oct 2011, 16:29

4 Replies

3377 Views

Last post by QAGZZZ
20 Oct 2011, 16:59
Statistics of open tickets per month throughout the year.

Last post by skizzo88 « 20 Oct 2011, 16:55

by skizzo88 » 20 Oct 2011, 16:55

0 Replies

979 Views

Last post by skizzo88
20 Oct 2011, 16:55
Add Firstname and Name information on tickets in Dashboard

Last post by skizzo88 « 20 Oct 2011, 16:52
Replies: 2
by skizzo88 » 10 Oct 2011, 15:26

2 Replies

2303 Views

Last post by skizzo88
20 Oct 2011, 16:52
Error logging in using AD as LDAP

Last post by karlb « 20 Oct 2011, 15:12
Replies: 12
by karlb » 29 Sep 2011, 18:54

12 Replies

2772 Views

Last post by karlb
20 Oct 2011, 15:12
Problems on Windows 7 64bit

Last post by aedwards « 20 Oct 2011, 13:30
Replies: 7
by aedwards » 19 Oct 2011, 15:19

7 Replies

1515 Views

Last post by aedwards
20 Oct 2011, 13:30
Time Account

Last post by fran « 20 Oct 2011, 11:29
Replies: 3
by fran » 18 Oct 2011, 20:54

3 Replies

1419 Views

Last post by fran
20 Oct 2011, 11:29
Stop Sla tickets

Last post by fran « 19 Oct 2011, 16:43
Replies: 4
by fran » 13 Oct 2011, 17:06

4 Replies

1864 Views

Last post by fran
19 Oct 2011, 16:43
Sync LDAP groups to roles

Last post by sciolto « 19 Oct 2011, 16:07

by sciolto » 19 Oct 2011, 16:07

0 Replies

1574 Views

Last post by sciolto
19 Oct 2011, 16:07
Unable to logon

Last post by baz « 19 Oct 2011, 15:34
Replies: 2
by baz » 18 Oct 2011, 11:37

2 Replies

3056 Views

Last post by baz
19 Oct 2011, 15:34
[SOLVED] IMAP: Can't fetch email Email too big

Last post by HervE « 19 Oct 2011, 14:52
Replies: 2
by HervE » 19 Oct 2011, 10:55

2 Replies

4131 Views

Last post by HervE
19 Oct 2011, 14:52
Associating Ticket-types, Queues and Services

Last post by crythias « 19 Oct 2011, 14:34
Replies: 2
by Murilex » 26 May 2010, 14:08

2 Replies

2236 Views

Last post by crythias
19 Oct 2011, 14:34
Cannot Add Agent

Last post by flinbos « 19 Oct 2011, 10:51
Replies: 7
by flinbos » 18 Oct 2011, 09:20

7 Replies

3046 Views

Last post by flinbos
19 Oct 2011, 10:51
Insufficient Rights

Last post by Wolfgangf « 18 Oct 2011, 18:20
Replies: 1
by mazam » 18 Oct 2011, 08:27

1 Replies

1222 Views

Last post by Wolfgangf
18 Oct 2011, 18:20
Update ticket via e-mail

Last post by Srede « 18 Oct 2011, 14:25
Replies: 1
by Srede » 18 Oct 2011, 11:25

1 Replies

781 Views

Last post by Srede
18 Oct 2011, 14:25
[Solved] Tried to update to 3.0.11

Last post by FairFight « 18 Oct 2011, 14:05
Replies: 1
by FairFight » 18 Oct 2011, 13:37

1 Replies

1238 Views

Last post by FairFight
18 Oct 2011, 14:05
Restricting view of notes

Last post by Erwing « 18 Oct 2011, 11:07

by Erwing » 18 Oct 2011, 11:07

0 Replies

776 Views

Last post by Erwing
18 Oct 2011, 11:07
Is there in-built capability for Auto Discovery

Last post by durgaprasad « 18 Oct 2011, 10:05
Replies: 4
by durgaprasad » 18 Oct 2011, 08:57

4 Replies

1084 Views

Last post by durgaprasad
18 Oct 2011, 10:05
MSSQL - Panic No Data - No LDAP

Last post by maciek « 18 Oct 2011, 08:39
Replies: 3
by maciek » 27 Sep 2011, 09:13

3 Replies

3958 Views

Last post by maciek
18 Oct 2011, 08:39
Error in create link CI with FAQ article

Last post by yuri0001 « 18 Oct 2011, 05:05
Replies: 1
by yuri0001 » 17 Oct 2011, 14:09

1 Replies

1078 Views

Last post by yuri0001
18 Oct 2011, 05:05
"FROM" column in a ticket doesn't show agent name

Last post by danieldai « 18 Oct 2011, 04:17
Replies: 1
by danieldai » 13 Oct 2011, 04:01

1 Replies

956 Views

Last post by danieldai
18 Oct 2011, 04:17
Email based notifications to all agents for ticket activity

Last post by crythias « 17 Oct 2011, 21:09
Replies: 4
by laris » 16 Sep 2011, 16:06

4 Replies

2184 Views

Last post by crythias
17 Oct 2011, 21:09
How to extend the number of Ticket Free text fields?

Last post by jojo « 17 Oct 2011, 20:43
Replies: 1
by StefanoBoccanera » 17 Oct 2011, 15:58

1 Replies

933 Views

Last post by jojo
17 Oct 2011, 20:43
[SOLVED] Changed Reply Subject Template

Last post by shaitand « 17 Oct 2011, 20:21
Replies: 3
by shaitand » 12 Oct 2011, 23:13

3 Replies

2056 Views

Last post by shaitand
17 Oct 2011, 20:21
Client can create notes ?

Last post by whyte « 17 Oct 2011, 13:56
Replies: 2
by whyte » 17 Oct 2011, 11:36

2 Replies

1166 Views

Last post by whyte
17 Oct 2011, 13:56
link customer company & service

Last post by mazam « 17 Oct 2011, 13:40
Replies: 3
by mazam » 17 Oct 2011, 09:52

3 Replies

1371 Views

Last post by mazam
17 Oct 2011, 13:40
[solved] Ticket-Type disappeared

Last post by shostakovich « 17 Oct 2011, 10:43
Replies: 2
by shostakovich » 17 Oct 2011, 10:37

2 Replies

1875 Views

Last post by shostakovich
17 Oct 2011, 10:43
The version number of CI

Last post by yuri0001 « 17 Oct 2011, 10:00

by yuri0001 » 17 Oct 2011, 10:00

0 Replies

674 Views

Last post by yuri0001
17 Oct 2011, 10:00
Add Customer Name to Email Subject

Last post by otrs-warrior « 16 Oct 2011, 20:19
Replies: 10
by ipmanux » 12 Oct 2011, 11:51

10 Replies

4291 Views

Last post by otrs-warrior
16 Oct 2011, 20:19
OTRS FAQ 2.0 module: how to store attachments at disk

Last post by MichaelR « 16 Oct 2011, 01:37
Replies: 5
by liame » 08 Feb 2011, 12:30

5 Replies

3948 Views

Last post by MichaelR
16 Oct 2011, 01:37
Updating Existing OTRS 3.0.10 infrastructure

Last post by Wolfgangf « 15 Oct 2011, 19:09
Replies: 3
by sshirodkar » 14 Oct 2011, 19:34

3 Replies

1987 Views

Last post by Wolfgangf
15 Oct 2011, 19:09
Juggling notifications depending on ticket

Last post by knischan « 14 Oct 2011, 18:50
Replies: 1
by knischan » 14 Oct 2011, 18:44

1 Replies

731 Views

Last post by knischan
14 Oct 2011, 18:50
Solved: Escalation on "Resolved" status

Last post by RBehr « 14 Oct 2011, 17:05
Replies: 2
by RBehr » 12 Oct 2011, 12:02

2 Replies

1234 Views

Last post by RBehr
14 Oct 2011, 17:05
[SOLVED] Initialise TicketFreeText with default value

Last post by FDN « 14 Oct 2011, 16:01
Replies: 2
by FDN » 14 Oct 2011, 14:31

2 Replies

883 Views

Last post by FDN
14 Oct 2011, 16:01
OTRS installation

Last post by mallesh « 14 Oct 2011, 14:42

by mallesh » 14 Oct 2011, 14:42

0 Replies

1263 Views

Last post by mallesh
14 Oct 2011, 14:42
Modify Customer Headline

Last post by adhi « 14 Oct 2011, 11:55

by adhi » 14 Oct 2011, 11:55

0 Replies

606 Views

Last post by adhi
14 Oct 2011, 11:55
what does "replaced with database email!"

Last post by mjw029 « 14 Oct 2011, 06:05
Replies: 2
by mjw029 » 14 Oct 2011, 05:05

2 Replies

1030 Views

Last post by mjw029
14 Oct 2011, 06:05
Customer and Agents

Last post by marcuoli « 14 Oct 2011, 00:03
Replies: 8
by marcuoli » 12 Oct 2011, 00:03

8 Replies

3512 Views

Last post by marcuoli
14 Oct 2011, 00:03

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