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accounted time in change conditions

Last post by leocertuche « 27 Aug 2010, 17:00

by leocertuche » 27 Aug 2010, 17:00

0 Replies

1067 Views

Last post by leocertuche
27 Aug 2010, 17:00
AgentTicketQueue and problem with Blank Tickets

Last post by crythias « 27 Aug 2010, 14:22
Replies: 3
by billias » 27 Aug 2010, 12:24

3 Replies

1676 Views

Last post by crythias
27 Aug 2010, 14:22
Ticket creation date

Last post by crythias « 27 Aug 2010, 01:59
Replies: 1
by tomdc67 » 25 Aug 2010, 18:35

1 Replies

1553 Views

Last post by crythias
27 Aug 2010, 01:59
Displaying ticket history in Customer Interface

Last post by bkbarbon « 26 Aug 2010, 19:30
Replies: 2
by bkbarbon » 24 Aug 2010, 22:42

2 Replies

1970 Views

Last post by bkbarbon
26 Aug 2010, 19:30
Control agents access to the Customer Users DB

Last post by arvobowen « 26 Aug 2010, 18:17
Replies: 2
by arvobowen » 03 Aug 2010, 20:04

2 Replies

1757 Views

Last post by arvobowen
26 Aug 2010, 18:17
Generic Agent - Match tickets with NO service??

Last post by davidbann « 26 Aug 2010, 17:58

by davidbann » 26 Aug 2010, 17:58

0 Replies

1147 Views

Last post by davidbann
26 Aug 2010, 17:58
Changing Nav Bar Labels [SOLVED]

Last post by losttech « 25 Aug 2010, 16:35
Replies: 3
by losttech » 24 Aug 2010, 21:19

3 Replies

2137 Views

Last post by losttech
25 Aug 2010, 16:35
How to Change Background Color (Main Agent Frontend)

Last post by fbobraga « 25 Aug 2010, 15:15
Replies: 1
by usman » 25 Aug 2010, 11:31

1 Replies

1801 Views

Last post by fbobraga
25 Aug 2010, 15:15
unable to receive notification on adding external Note

Last post by jojo « 25 Aug 2010, 11:58
Replies: 6
by mediawide » 19 Aug 2010, 09:08

6 Replies

4029 Views

Last post by jojo
25 Aug 2010, 11:58
unable to receive email notification on New ticket added

Last post by jojo « 25 Aug 2010, 11:56
Replies: 1
by mediawide » 25 Aug 2010, 11:53

1 Replies

1494 Views

Last post by jojo
25 Aug 2010, 11:56
Configuring OTRS 2.4.7 Windows with Exchange srv 2007

Last post by jojo « 25 Aug 2010, 07:42
Replies: 3
by keniemo » 24 Aug 2010, 19:50

3 Replies

1982 Views

Last post by jojo
25 Aug 2010, 07:42
List Tickets by Owner

Last post by aideyd « 24 Aug 2010, 18:25
Replies: 4
by aideyd » 24 Aug 2010, 16:53

4 Replies

1831 Views

Last post by aideyd
24 Aug 2010, 18:25
Report how many tickets are logged on a CI

Last post by jojo « 24 Aug 2010, 15:32
Replies: 4
by RickyA » 23 Aug 2010, 19:39

4 Replies

2432 Views

Last post by jojo
24 Aug 2010, 15:32
Setting Up SMTP

Last post by jojo « 24 Aug 2010, 14:38
Replies: 5
by keniemo » 23 Aug 2010, 21:48

5 Replies

2378 Views

Last post by jojo
24 Aug 2010, 14:38
back up old tickets

Last post by jamzigy « 24 Aug 2010, 14:37
Replies: 4
by jamzigy » 24 Aug 2010, 14:21

4 Replies

2183 Views

Last post by jamzigy
24 Aug 2010, 14:37
send notificcationss to all customers from same company

Last post by kenmurimi « 24 Aug 2010, 13:20

by kenmurimi » 24 Aug 2010, 13:20

0 Replies

1051 Views

Last post by kenmurimi
24 Aug 2010, 13:20
[SOLVED] Namespace Core.Customer could not be initialized.

Last post by hughkelley « 24 Aug 2010, 12:35
Replies: 4
by DenisBY » 19 Aug 2010, 17:54

4 Replies

3332 Views

Last post by hughkelley
24 Aug 2010, 12:35
user accounts not existing after backup/restore

Last post by jeff00z28 « 23 Aug 2010, 19:28
Replies: 9
by jeff00z28 » 12 Aug 2010, 22:45

9 Replies

4164 Views

Last post by jeff00z28
23 Aug 2010, 19:28
Adjust timeworkinghours to 08:30, 9:30 etc.

Last post by crythias « 23 Aug 2010, 04:00
Replies: 2
by jtmellema » 19 Aug 2010, 14:59

2 Replies

2260 Views

Last post by crythias
23 Aug 2010, 04:00
Upgrading 2.2.5 to latest 2.4.7 on a new server

Last post by Daniel Obee « 22 Aug 2010, 10:33
Replies: 3
by turnip » 20 Aug 2010, 04:58

3 Replies

2661 Views

Last post by Daniel Obee
22 Aug 2010, 10:33
Errors on creating Services and SLA's (OTRS ITSM)

Last post by bkbarbon « 19 Aug 2010, 22:59
Replies: 1
by eXcept » 16 Jul 2010, 18:56

1 Replies

1751 Views

Last post by bkbarbon
19 Aug 2010, 22:59
[Solved] iPhone Error

Last post by bkbarbon « 19 Aug 2010, 22:54
Replies: 3
by bkbarbon » 16 Aug 2010, 20:43

3 Replies

2855 Views

Last post by bkbarbon
19 Aug 2010, 22:54
error PostMaster mail Account

Last post by andersonserra « 19 Aug 2010, 21:42
Replies: 3
by andersonserra » 18 Aug 2010, 20:41

3 Replies

2729 Views

Last post by andersonserra
19 Aug 2010, 21:42
Auto assign Company CustomerID to new customer's CustomerID

Last post by worker « 19 Aug 2010, 12:13

by worker » 19 Aug 2010, 12:13

0 Replies

872 Views

Last post by worker
19 Aug 2010, 12:13
[SOLVED] Custom Theme - Customer Dashboard not Reflecting

Last post by davidbann « 19 Aug 2010, 12:13
Replies: 14
by davidbann » 17 Aug 2010, 20:06

14 Replies

9532 Views

Last post by davidbann
19 Aug 2010, 12:13
Closed tickets not shown at CI. 3.0b1

Last post by DenisBY « 19 Aug 2010, 10:00
Replies: 2
by DenisBY » 19 Aug 2010, 08:54

2 Replies

1657 Views

Last post by DenisBY
19 Aug 2010, 10:00
trouble on migration from 2.4.5 to 2.4.7

Last post by leocertuche « 19 Aug 2010, 08:21
Replies: 7
by leocertuche » 01 Jul 2010, 16:33

7 Replies

4628 Views

Last post by leocertuche
19 Aug 2010, 08:21
configuration filter

Last post by XOR « 18 Aug 2010, 14:52
Replies: 13
by XOR » 18 Aug 2010, 09:45

13 Replies

5242 Views

Last post by XOR
18 Aug 2010, 14:52
pending list on dashboard doesnt show locked tickets

Last post by Daniel Obee « 18 Aug 2010, 11:09
Replies: 3
by kenmurimi » 03 Aug 2010, 08:29

3 Replies

2964 Views

Last post by Daniel Obee
18 Aug 2010, 11:09
Can't connect to database in Web-Installer for Mysql server

Last post by Remixen « 18 Aug 2010, 09:44
Replies: 6
by scorpioncf » 19 May 2010, 09:41

6 Replies

4836 Views

Last post by Remixen
18 Aug 2010, 09:44
How to add a picture for the customer logo & name in Text

Last post by davidbann « 17 Aug 2010, 21:30
Replies: 6
by usman » 08 Aug 2010, 14:01

6 Replies

5719 Views

Last post by davidbann
17 Aug 2010, 21:30
Let agents see all tickets for a queue [SOLVED]

Last post by arvobowen « 17 Aug 2010, 16:48
Replies: 4
by arvobowen » 03 Aug 2010, 20:00

4 Replies

4253 Views

Last post by arvobowen
17 Aug 2010, 16:48
Configuring CustomerWeb Queues

Last post by Nicsoft « 17 Aug 2010, 14:55
Replies: 5
by Nicsoft » 12 Aug 2010, 15:34

5 Replies

3936 Views

Last post by Nicsoft
17 Aug 2010, 14:55
notification not working

Last post by fbobraga « 17 Aug 2010, 13:57
Replies: 4
by twright85 » 16 Aug 2010, 23:37

4 Replies

2424 Views

Last post by fbobraga
17 Aug 2010, 13:57
billings

Last post by jojo « 17 Aug 2010, 08:52
Replies: 1
by tony_s » 17 Aug 2010, 04:19

1 Replies

1209 Views

Last post by jojo
17 Aug 2010, 08:52
stats--roles

Last post by Daniel Obee « 17 Aug 2010, 08:40
Replies: 2
by iyad1970 » 16 Aug 2010, 19:00

2 Replies

1814 Views

Last post by Daniel Obee
17 Aug 2010, 08:40
Config Items with attachments

Last post by crythias « 16 Aug 2010, 23:33
Replies: 4
by resteves » 13 Aug 2010, 09:46

4 Replies

2927 Views

Last post by crythias
16 Aug 2010, 23:33
create ticket via email

Last post by crythias « 16 Aug 2010, 23:32
Replies: 6
by andersonserra » 12 Aug 2010, 22:46

6 Replies

5928 Views

Last post by crythias
16 Aug 2010, 23:32
Mail notification when Escalating tickets

Last post by zeca_neca « 16 Aug 2010, 23:18
Replies: 2
by zeca_neca » 16 Aug 2010, 19:46

2 Replies

1684 Views

Last post by zeca_neca
16 Aug 2010, 23:18
dont get unlocked and ticket owned by others on pending list

Last post by fbobraga « 16 Aug 2010, 20:41
Replies: 3
by jamzigy » 13 Aug 2010, 13:13

3 Replies

2284 Views

Last post by fbobraga
16 Aug 2010, 20:41
Few Different Questions

Last post by fbobraga « 16 Aug 2010, 20:23
Replies: 2
by aideyd » 16 Aug 2010, 13:44

2 Replies

2295 Views

Last post by fbobraga
16 Aug 2010, 20:23
new tickets based on location or hardware SLA

Last post by fbobraga « 16 Aug 2010, 20:18
Replies: 1
by zeca_neca » 16 Aug 2010, 19:16

1 Replies

1502 Views

Last post by fbobraga
16 Aug 2010, 20:18
Implemetation of OTRS

Last post by zeca_neca « 16 Aug 2010, 19:54
Replies: 5
by maathankumar_2010 » 11 Aug 2010, 13:06

5 Replies

3530 Views

Last post by zeca_neca
16 Aug 2010, 19:54
Create link for a new ticket

Last post by zeca_neca « 16 Aug 2010, 19:48
Replies: 2
by zeca_neca » 03 Aug 2010, 17:58

2 Replies

1629 Views

Last post by zeca_neca
16 Aug 2010, 19:48
Finding tickets assigned to 'root' on any given day

Last post by gbeers « 14 Aug 2010, 01:05
Replies: 3
by gbeers » 12 Aug 2010, 22:20

3 Replies

2076 Views

Last post by gbeers
14 Aug 2010, 01:05
Many Companies Using the Same OTRS

Last post by crythias « 14 Aug 2010, 00:33
Replies: 1
by cgreen » 13 Aug 2010, 22:13

1 Replies

1678 Views

Last post by crythias
14 Aug 2010, 00:33
Installing Knowledge Database / FAQ-Module [SOLVED]

Last post by kenmurimi « 13 Aug 2010, 14:23
Replies: 2
by kenmurimi » 13 Aug 2010, 13:26

2 Replies

2204 Views

Last post by kenmurimi
13 Aug 2010, 14:23
Installation Problem ITSM 2.0.3 with MySQL

Last post by scorpioncf « 13 Aug 2010, 14:06
Replies: 14
by scorpioncf » 09 Aug 2010, 15:30

14 Replies

13603 Views

Last post by scorpioncf
13 Aug 2010, 14:06
next state in customerzoom [SOLVED]

Last post by jamzigy « 13 Aug 2010, 13:15
Replies: 2
by jamzigy » 10 Aug 2010, 11:00

2 Replies

2249 Views

Last post by jamzigy
13 Aug 2010, 13:15
installer problem

Last post by jojo « 12 Aug 2010, 19:45
Replies: 28
by volda » 10 Aug 2010, 12:44

28 Replies

10276 Views

Last post by jojo
12 Aug 2010, 19:45

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