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[SOLVED] Auto assign agent per service. Is it possible?

Last post by crythias « 31 May 2013, 14:26
Replies: 7
by immaBeans » 30 May 2013, 04:00

7 Replies

3610 Views

Last post by crythias
31 May 2013, 14:26
Problem with Services (Type,Criticality) after 3.2.7 upgrade

Last post by ZoltanBiro « 31 May 2013, 11:52
Replies: 12
by ZoltanBiro » 29 May 2013, 13:33

12 Replies

5919 Views

Last post by ZoltanBiro
31 May 2013, 11:52
(CLOSED) SMTP/IMAP problems since Office365

Last post by bayerex « 31 May 2013, 10:35
Replies: 1
by bayerex » 28 May 2013, 14:19

1 Replies

7373 Views

Last post by bayerex
31 May 2013, 10:35
3.2.7 Upgrade issue with Windows Installer 3 Beta3

Last post by pituca « 30 May 2013, 18:10
Replies: 7
by pituca » 30 May 2013, 15:29

7 Replies

2153 Views

Last post by pituca
30 May 2013, 18:10
OTRS EscalationSuspend Feature Add-on configuration

Last post by otrsgsy « 30 May 2013, 17:36
Replies: 4
by otrsgsy » 30 May 2013, 16:08

4 Replies

2259 Views

Last post by otrsgsy
30 May 2013, 17:36
FollowUp

Last post by crythias « 30 May 2013, 16:46
Replies: 7
by stoyan » 30 May 2013, 14:33

7 Replies

1557 Views

Last post by crythias
30 May 2013, 16:46
OTRS INTEGRATION

Last post by shreya « 30 May 2013, 12:50
Replies: 3
by shreya » 28 May 2013, 13:43

3 Replies

659 Views

Last post by shreya
30 May 2013, 12:50
Ticket Attachment Encoding

Last post by mishelpdesk « 30 May 2013, 03:42
Replies: 21
by Xypher » 31 Jul 2012, 15:23

21 Replies

13438 Views

Last post by mishelpdesk
30 May 2013, 03:42
Apache is crashing

Last post by RaphaelPinheiro « 29 May 2013, 23:06

by RaphaelPinheiro » 29 May 2013, 23:06

0 Replies

1117 Views

Last post by RaphaelPinheiro
29 May 2013, 23:06
How to show DynamicFields hidden when we choose the queue

Last post by tallesleonardo « 29 May 2013, 20:39
Replies: 5
by tallesleonardo » 28 May 2013, 18:44

5 Replies

2782 Views

Last post by tallesleonardo
29 May 2013, 20:39
SQL query on DropDown dynamic fields

Last post by crythias « 29 May 2013, 17:06
Replies: 8
by srenon » 04 Apr 2013, 09:51

8 Replies

7527 Views

Last post by crythias
29 May 2013, 17:06
OTRS::ITSM 3.0.5 “FreeText” fields don’t show up

Last post by ims « 29 May 2013, 16:20

by ims » 29 May 2013, 16:20

0 Replies

766 Views

Last post by ims
29 May 2013, 16:20
export tickets from Customer.pl module

Last post by bcerk « 29 May 2013, 14:46
Replies: 4
by bcerk » 21 May 2013, 13:05

4 Replies

2471 Views

Last post by bcerk
29 May 2013, 14:46
DynamicField operators

Last post by Letter « 29 May 2013, 14:39
Replies: 2
by Letter » 29 May 2013, 10:29

2 Replies

1070 Views

Last post by Letter
29 May 2013, 14:39
GenericAgent / Ticketfilter

Last post by MichaelW « 29 May 2013, 09:19
Replies: 3
by MichaelW » 30 Apr 2013, 16:20

3 Replies

1393 Views

Last post by MichaelW
29 May 2013, 09:19
Permission problems

Last post by patzwald « 29 May 2013, 08:38
Replies: 5
by patzwald » 22 May 2013, 12:09

5 Replies

2571 Views

Last post by patzwald
29 May 2013, 08:38
Age of the Reports

Last post by khosmhyn « 28 May 2013, 22:27

by khosmhyn » 28 May 2013, 22:27

0 Replies

324 Views

Last post by khosmhyn
28 May 2013, 22:27
Problem installing in CentOS 5.9

Last post by hiteshrajput08 « 28 May 2013, 16:27
Replies: 1
by jstuardo » 22 May 2013, 16:10

1 Replies

1479 Views

Last post by hiteshrajput08
28 May 2013, 16:27
[SOLVED] Disable ticket lock

Last post by dcorbera « 28 May 2013, 14:40
Replies: 4
by dcorbera » 28 May 2013, 13:06

4 Replies

2491 Views

Last post by dcorbera
28 May 2013, 14:40
Invalid config for Key Group: 'admins'! Need something like

Last post by crythias « 28 May 2013, 13:32
Replies: 1
by franz78 » 28 May 2013, 10:20

1 Replies

803 Views

Last post by crythias
28 May 2013, 13:32
installer.pl and index.pl dabase errror

Last post by crythias « 28 May 2013, 13:30
Replies: 1
by vincent13 » 28 May 2013, 13:22

1 Replies

1590 Views

Last post by crythias
28 May 2013, 13:30
Modified Ticket Number

Last post by crythias « 28 May 2013, 13:29
Replies: 4
by otrsTerrence » 23 May 2013, 08:46

4 Replies

1934 Views

Last post by crythias
28 May 2013, 13:29
iis6 trouble

Last post by joecopty « 28 May 2013, 03:29
Replies: 1
by joecopty » 27 May 2013, 09:17

1 Replies

1273 Views

Last post by joecopty
28 May 2013, 03:29
(Solved) Problem with Postmaster filter

Last post by pituca « 27 May 2013, 21:48
Replies: 4
by pituca » 27 May 2013, 21:00

4 Replies

1334 Views

Last post by pituca
27 May 2013, 21:48
How to hide queue on Dashboard to a specific agent

Last post by xili « 27 May 2013, 16:59
Replies: 2
by xili » 27 May 2013, 16:00

2 Replies

598 Views

Last post by xili
27 May 2013, 16:59
ticket number statistics

Last post by Plume « 27 May 2013, 11:43
Replies: 1
by Plume » 20 May 2013, 17:08

1 Replies

877 Views

Last post by Plume
27 May 2013, 11:43
How can child ticket notify parent ticket?

Last post by ndhvu275 « 25 May 2013, 05:15
Replies: 4
by sysadmin_cfe » 18 Jan 2012, 18:46

4 Replies

3350 Views

Last post by ndhvu275
25 May 2013, 05:15
Add a filter in ticket Overview

Last post by ndhvu275 « 25 May 2013, 04:27
Replies: 4
by ndhvu275 » 23 May 2013, 05:20

4 Replies

2727 Views

Last post by ndhvu275
25 May 2013, 04:27
How can this ticket have a "NEW" status??

Last post by crythias « 24 May 2013, 18:40
Replies: 8
by bayerex » 24 May 2013, 15:20

8 Replies

1911 Views

Last post by crythias
24 May 2013, 18:40
how to modify the graph (7 day stats) at the dashboard?

Last post by guillo « 24 May 2013, 18:34

by guillo » 24 May 2013, 18:34

0 Replies

1559 Views

Last post by guillo
24 May 2013, 18:34
All services for all LDAP customers to make SLA work

Last post by SantaPe « 24 May 2013, 12:09
Replies: 3
by SantaPe » 24 May 2013, 10:21

3 Replies

2064 Views

Last post by SantaPe
24 May 2013, 12:09
ActivePerl 64 bit (Win3b2 Installer)

Last post by ckayfish « 24 May 2013, 11:13
Replies: 1
by ckayfish » 23 May 2013, 23:32

1 Replies

1090 Views

Last post by ckayfish
24 May 2013, 11:13
Different Ticket Information

Last post by stevo300 « 24 May 2013, 10:56
Replies: 2
by stevo300 » 21 May 2013, 16:13

2 Replies

1252 Views

Last post by stevo300
24 May 2013, 10:56
Ticket State that stops the escalation time (SLA) [SOLVED]

Last post by guillo « 23 May 2013, 22:51
Replies: 3
by guillo » 23 May 2013, 20:07

3 Replies

2944 Views

Last post by guillo
23 May 2013, 22:51
Upgrade from 3.2.6 to 3.2.7

Last post by kjmadara « 23 May 2013, 21:35
Replies: 4
by kjmadara » 23 May 2013, 20:38

4 Replies

1498 Views

Last post by kjmadara
23 May 2013, 21:35
otrs 2.3.6 to 2.4.15

Last post by jojo « 23 May 2013, 20:59
Replies: 1
by jj99 » 23 May 2013, 20:58

1 Replies

600 Views

Last post by jojo
23 May 2013, 20:59
auto Lock closed tickets that are re-opened

Last post by Sophy978 « 23 May 2013, 16:40
Replies: 2
by Sophy978 » 23 May 2013, 16:28

2 Replies

1370 Views

Last post by Sophy978
23 May 2013, 16:40
Change Customer Navigation bar?

Last post by jojo « 23 May 2013, 15:12
Replies: 5
by Mothra » 08 Mar 2011, 16:02

5 Replies

4330 Views

Last post by jojo
23 May 2013, 15:12
HideShowDynamicFields

Last post by crythias « 23 May 2013, 14:19
Replies: 3
by louis » 23 May 2013, 12:04

3 Replies

1818 Views

Last post by crythias
23 May 2013, 14:19
rename customer id's

Last post by crythias « 22 May 2013, 22:45
Replies: 3
by steeman » 22 May 2013, 12:45

3 Replies

1094 Views

Last post by crythias
22 May 2013, 22:45
Escalation time not updated

Last post by kazevil « 22 May 2013, 18:35

by kazevil » 22 May 2013, 18:35

0 Replies

508 Views

Last post by kazevil
22 May 2013, 18:35
How to protect process ticket status/view?

Last post by pots « 22 May 2013, 15:31
Replies: 9
by pituca » 13 May 2013, 22:54

9 Replies

2657 Views

Last post by pots
22 May 2013, 15:31
Auto-reply

Last post by crythias « 22 May 2013, 14:39
Replies: 1
by fabiosanchez » 22 May 2013, 10:49

1 Replies

879 Views

Last post by crythias
22 May 2013, 14:39
customer.pl ticket view: how to expand zoom?

Last post by krmagic « 22 May 2013, 12:24

by krmagic » 22 May 2013, 12:24

0 Replies

626 Views

Last post by krmagic
22 May 2013, 12:24
Process ticket ACL or privleges

Last post by pots « 22 May 2013, 12:07
Replies: 3
by pots » 17 May 2013, 16:35

3 Replies

836 Views

Last post by pots
22 May 2013, 12:07
[SOLVED] ITSM change states

Last post by dcorbera « 22 May 2013, 10:50
Replies: 6
by dcorbera » 20 May 2013, 10:48

6 Replies

1263 Views

Last post by dcorbera
22 May 2013, 10:50
Customer URL

Last post by sebdar « 21 May 2013, 21:30

by sebdar » 21 May 2013, 21:30

0 Replies

407 Views

Last post by sebdar
21 May 2013, 21:30
Default Queue

Last post by sebdar « 21 May 2013, 21:23
Replies: 4
by sebdar » 21 May 2013, 16:34

4 Replies

839 Views

Last post by sebdar
21 May 2013, 21:23
Apache Webserver port 80

Last post by jojo « 21 May 2013, 19:41
Replies: 3
by plexxusits » 21 May 2013, 17:17

3 Replies

800 Views

Last post by jojo
21 May 2013, 19:41
Picking a Service clears text in subject and Text fields

Last post by otrsgsy « 21 May 2013, 18:04
Replies: 3
by otrsgsy » 21 May 2013, 17:17

3 Replies

1300 Views

Last post by otrsgsy
21 May 2013, 18:04

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