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[SOLVED]OTRS 5, Bei Abwesenheit eines Agent das Ticket automatisch an einen anderen Agent übergeben

Last post by ibgb « 27 Jul 2021, 08:10
Replies: 4
by ibgb » 17 Jun 2021, 16:07

4 Replies

118 Views

Last post by ibgb
27 Jul 2021, 08:10
Erledigt: Kein Texteingabe im Ticket mehr möglich

Last post by zzz « 26 Jul 2021, 18:12
Replies: 9
by martinjangowski » 23 Jul 2021, 16:04

9 Replies

85 Views

Last post by zzz
26 Jul 2021, 18:12
nicht versendete Mails später senden

Last post by Octane « 26 Jul 2021, 16:20

by Octane » 26 Jul 2021, 16:20

0 Replies

8 Views

Last post by Octane
26 Jul 2021, 16:20
Pending Time auf Dynamisches Feld setzen

Last post by root « 23 Jul 2021, 16:41
Replies: 5
by Jessi » 23 Jul 2021, 09:45

5 Replies

35 Views

Last post by root
23 Jul 2021, 16:41
E-Mails werden beim antworten nicht signiert

Last post by Pascal10x « 19 Jul 2021, 12:16
Replies: 2
by Pascal10x » 19 Jul 2021, 11:05

2 Replies

38 Views

Last post by Pascal10x
19 Jul 2021, 12:16
Bilder beim Einfügen eines FAQ-Eintrags in ein Ticket

Last post by joergflorian « 19 Jul 2021, 08:17
Replies: 5
by joergflorian » 08 Jul 2021, 09:31

5 Replies

106 Views

Last post by joergflorian
19 Jul 2021, 08:17
Performanceproblem mit AgentTicketQueue

Last post by schulmann « 17 Jul 2021, 16:48
Replies: 4
by hildeb » 12 Jul 2021, 10:55

4 Replies

59 Views

Last post by schulmann
17 Jul 2021, 16:48
Endlosschleife beim Einlesen von Mails

Last post by schulmann « 17 Jul 2021, 16:38
Replies: 4
by BlackCat » 15 Jul 2021, 17:32

4 Replies

54 Views

Last post by schulmann
17 Jul 2021, 16:38
OTRS - Signaturen ( Reply | Forward )

Last post by Rikimaru « 15 Jul 2021, 14:06
Replies: 1
by Rikimaru » 03 Jul 2021, 21:17

1 Replies

63 Views

Last post by Rikimaru
15 Jul 2021, 14:06
Generic Agent & eMail

Last post by Octane « 12 Jul 2021, 11:21
Replies: 5
by Octane » 06 Jul 2021, 10:18

5 Replies

46 Views

Last post by Octane
12 Jul 2021, 11:21
Ticketübersicht nach Betreff sortieren

Last post by spark123 « 06 Jul 2021, 15:14

by spark123 » 06 Jul 2021, 15:14

0 Replies

34 Views

Last post by spark123
06 Jul 2021, 15:14
GenericAgent Widget aufgeklappt und Weiterleitung zur Ergebnisliste

Last post by spark123 « 06 Jul 2021, 14:39
Replies: 4
by spark123 » 29 Jun 2021, 15:44

4 Replies

83 Views

Last post by spark123
06 Jul 2021, 14:39
Statistik monatliche Tickets pro Mitarbeiter

Last post by Markus2020 « 06 Jul 2021, 13:46
Replies: 2
by Markus2020 » 01 Jul 2021, 11:41

2 Replies

33 Views

Last post by Markus2020
06 Jul 2021, 13:46
Spaltengröße in Ticketübersicht ändern

Last post by zzz « 06 Jul 2021, 09:00
Replies: 1
by spark123 » 05 Jul 2021, 16:39

1 Replies

30 Views

Last post by zzz
06 Jul 2021, 09:00
Anzeige von Emailadressen standardmäßig?

Last post by hildeb « 05 Jul 2021, 16:45
Replies: 4
by hildeb » 05 Jul 2021, 13:13

4 Replies

39 Views

Last post by hildeb
05 Jul 2021, 16:45
Dynamisches Feld Typ Artikel in AgentTicketZoom anzeigen

Last post by oliverf « 05 Jul 2021, 16:17

by oliverf » 05 Jul 2021, 16:17

0 Replies

23 Views

Last post by oliverf
05 Jul 2021, 16:17
Znuny Aussprache?

Last post by GustavG « 01 Jul 2021, 13:17
Replies: 2
by GustavG » 01 Jul 2021, 10:48

2 Replies

73 Views

Last post by GustavG
01 Jul 2021, 13:17
Variable für eMail-Adresse (Systemadresse) der Queue

Last post by GustavG « 01 Jul 2021, 10:50
Replies: 3
by GustavG » 29 Jun 2021, 09:51

3 Replies

53 Views

Last post by GustavG
01 Jul 2021, 10:50
AgentTicketOverview weitere Spalte hinzufügen

Last post by spark123 « 29 Jun 2021, 11:29
Replies: 8
by spark123 » 24 Jun 2021, 14:28

8 Replies

143 Views

Last post by spark123
29 Jun 2021, 11:29
Im Editor werden Satzzeichen zu URL hinzugefügt

Last post by pfipf « 25 Jun 2021, 07:32
Replies: 1
by pfipf » 21 Jun 2021, 15:03

1 Replies

37 Views

Last post by pfipf
25 Jun 2021, 07:32
Status nur bei normalen Tickets ausblenden

Last post by wurzel « 22 Jun 2021, 12:17
Replies: 6
by Markus2020 » 18 Jun 2021, 10:58

6 Replies

139 Views

Last post by wurzel
22 Jun 2021, 12:17
gelöschte Tickets

Last post by schoenhardnovacon « 21 Jun 2021, 13:02
Replies: 5
by schoenhardnovacon » 15 Jun 2021, 11:32

5 Replies

77 Views

Last post by schoenhardnovacon
21 Jun 2021, 13:02
weitere Spalte in customerticketoverview

Last post by schoenhardnovacon « 21 Jun 2021, 12:55

by schoenhardnovacon » 21 Jun 2021, 12:55

0 Replies

14 Views

Last post by schoenhardnovacon
21 Jun 2021, 12:55
Sammelaktion und die Queue

Last post by itatwork « 18 Jun 2021, 11:38
Replies: 4
by itatwork » 01 Apr 2021, 11:42

4 Replies

958 Views

Last post by itatwork
18 Jun 2021, 11:38
-GELÖST- Customer.pl Anmeldung nicht mehr möglich

Last post by root « 17 Jun 2021, 12:10
Replies: 5
by Gianluca » 06 May 2021, 13:01

5 Replies

405 Views

Last post by root
17 Jun 2021, 12:10
Anzeige von "Meine gesperrten Tickets"

Last post by Scheffold « 15 Jun 2021, 07:24
Replies: 5
by Scheffold » 14 Jun 2021, 11:02

5 Replies

65 Views

Last post by Scheffold
15 Jun 2021, 07:24
Schriftarten hinfügen

Last post by root « 11 Jun 2021, 15:49
Replies: 3
by ignattin » 11 Jun 2021, 10:26

3 Replies

65 Views

Last post by root
11 Jun 2021, 15:49
AgentTicketCompose Queue auswählen

Last post by Markus2020 « 10 Jun 2021, 09:44
Replies: 4
by Markus2020 » 09 Jun 2021, 10:46

4 Replies

115 Views

Last post by Markus2020
10 Jun 2021, 09:44
Datum beim Beantworten einer Mail

Last post by hildeb « 02 Jun 2021, 15:43
Replies: 2
by hildeb » 02 Jun 2021, 14:52

2 Replies

184 Views

Last post by hildeb
02 Jun 2021, 15:43
Fehlgeschlagene Verbindungen nochmal bearbeiten?

Last post by mono6 « 01 Jun 2021, 14:37
Replies: 1
by mono6 » 01 Jun 2021, 10:38

1 Replies

122 Views

Last post by mono6
01 Jun 2021, 14:37
OTRS 8 Buttons nicht zu sehen

Last post by root « 01 Jun 2021, 14:22
Replies: 1
by Baer » 01 Jun 2021, 14:06

1 Replies

96 Views

Last post by root
01 Jun 2021, 14:22
[Gelöst] GenericAgent Ticket aus Mail erstellt

Last post by AOEOTRS « 01 Jun 2021, 12:11
Replies: 4
by AOEOTRS » 01 Jun 2021, 07:58

4 Replies

108 Views

Last post by AOEOTRS
01 Jun 2021, 12:11
Standard-Wert für DeploymentState und IncidentState

Last post by liquidxtc13 « 25 May 2021, 18:36

by liquidxtc13 » 25 May 2021, 18:36

0 Replies

315 Views

Last post by liquidxtc13
25 May 2021, 18:36
Tickets werden entsperrt, obwohl nicht eingestellt

Last post by GustavG « 25 May 2021, 10:21

by GustavG » 25 May 2021, 10:21

0 Replies

267 Views

Last post by GustavG
25 May 2021, 10:21
eine Mail -> zwei Mail-Accounts -> zwei Queues

Last post by GustavG « 19 May 2021, 14:35

by GustavG » 19 May 2021, 14:35

0 Replies

467 Views

Last post by GustavG
19 May 2021, 14:35
Mehr als 10 LDAP-Backends

Last post by root « 17 May 2021, 13:16
Replies: 2
by liquidxtc13 » 17 May 2021, 11:15

2 Replies

272 Views

Last post by root
17 May 2021, 13:16
Frage zum Recht "Besitzer"

Last post by wurzel « 11 May 2021, 22:54
Replies: 1
by MWinter » 11 May 2021, 18:17

1 Replies

352 Views

Last post by wurzel
11 May 2021, 22:54
ZNUNY-CMDB

Last post by pooner « 10 May 2021, 11:28
Replies: 2
by pooner » 10 May 2021, 08:31

2 Replies

330 Views

Last post by pooner
10 May 2021, 11:28
Fehlermeldung bei Kundenbenutzer mit mehreren Mailadressen

Last post by schulmann « 02 May 2021, 13:43
Replies: 4
by schulmann » 01 May 2021, 19:24

4 Replies

584 Views

Last post by schulmann
02 May 2021, 13:43
pdf print in Ticket create Event

Last post by root « 29 Apr 2021, 21:55
Replies: 13
by RIAIngo » 04 Aug 2020, 21:28

13 Replies

2380 Views

Last post by root
29 Apr 2021, 21:55
[CLOSED ]ExternalTicketNumberRecognition

Last post by rbroda « 23 Apr 2021, 15:46
Replies: 5
by rbroda » 22 Apr 2021, 16:01

5 Replies

555 Views

Last post by rbroda
23 Apr 2021, 15:46
Login SSO und ohne SSO

Last post by rbroda « 21 Apr 2021, 11:58
Replies: 1
by rbroda » 21 Apr 2021, 08:27

1 Replies

467 Views

Last post by rbroda
21 Apr 2021, 11:58
CMDB Suche anhand Datumsspanne REST

Last post by imodo « 20 Apr 2021, 10:33

by imodo » 20 Apr 2021, 10:33

0 Replies

784 Views

Last post by imodo
20 Apr 2021, 10:33
Berechtigungen bei beobachteten Tickets

Last post by root « 19 Apr 2021, 13:24
Replies: 3
by schulmann » 18 Apr 2021, 18:18

3 Replies

493 Views

Last post by root
19 Apr 2021, 13:24
[gelöst] "neues" Ticket als Agent anlegen

Last post by GustavG « 14 Apr 2021, 14:35
Replies: 6
by GustavG » 14 Apr 2021, 12:11

6 Replies

600 Views

Last post by GustavG
14 Apr 2021, 14:35
Steuerung der Sichtbarkeit von Telefontickets

Last post by AOEOTRS « 13 Apr 2021, 16:46

by AOEOTRS » 13 Apr 2021, 16:46

0 Replies

1007 Views

Last post by AOEOTRS
13 Apr 2021, 16:46
Statistik/Bericht zeigt falsche Werte

Last post by managedata « 13 Apr 2021, 12:15

by managedata » 13 Apr 2021, 12:15

0 Replies

986 Views

Last post by managedata
13 Apr 2021, 12:15
Auf No-Reply nicht antworten

Last post by jojo « 12 Apr 2021, 09:34
Replies: 1
by Orkanson » 12 Apr 2021, 09:30

1 Replies

498 Views

Last post by jojo
12 Apr 2021, 09:34
Artikel bei erstellen Prozess aus Prozess

Last post by marco1211 « 01 Apr 2021, 13:10
Replies: 2
by marco1211 » 01 Apr 2021, 09:12

2 Replies

799 Views

Last post by marco1211
01 Apr 2021, 13:10
"News" RSS Feed geht nicht

Last post by root « 31 Mar 2021, 16:52
Replies: 2
by hildeb » 31 Mar 2021, 16:42

2 Replies

572 Views

Last post by root
31 Mar 2021, 16:52

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