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Relación entre tickets (padres e hijos)

Last post by efacsyc « 26 Sep 2012, 12:16
Replies: 2
by efacsyc » 25 Sep 2012, 13:40

2 Replies

2545 Views

Last post by efacsyc
26 Sep 2012, 12:16
Consultar clientes por diferentes criterios desde los agente

Last post by efacsyc « 26 Sep 2012, 12:06
Replies: 2
by efacsyc » 25 Sep 2012, 13:44

2 Replies

2303 Views

Last post by efacsyc
26 Sep 2012, 12:06
Caracteristicas para Servidor (sizing)

Last post by emjoffre « 21 Sep 2012, 00:17
Replies: 2
by emjoffre » 14 Sep 2012, 00:16

2 Replies

2212 Views

Last post by emjoffre
21 Sep 2012, 00:17
Cual es la philosopfia de los "Services" en OTRS

Last post by cdelprado « 19 Sep 2012, 17:35
Replies: 2
by cdelprado » 30 Jul 2012, 08:23

2 Replies

2257 Views

Last post by cdelprado
19 Sep 2012, 17:35
Acerca de grupos de usuarios, permisos y "baneos" temporales

Last post by miguelmz « 16 Sep 2012, 14:07
Replies: 1
by Zillo » 15 Sep 2012, 03:18

1 Replies

1959 Views

Last post by miguelmz
16 Sep 2012, 14:07
OTRS Base de Conocimiento

Last post by guille_jtc « 15 Sep 2012, 22:32
Replies: 1
by rhynosth » 14 Sep 2012, 21:22

1 Replies

2304 Views

Last post by guille_jtc
15 Sep 2012, 22:32
ASIGNACIÓN AUTOMÁTICA (GENERIC AGENT JOB)

Last post by miguelmz « 14 Sep 2012, 19:10
Replies: 1
by guille_jtc » 14 Sep 2012, 18:19

1 Replies

1933 Views

Last post by miguelmz
14 Sep 2012, 19:10
Problemas al crear una notificacion

Last post by erir04 « 13 Sep 2012, 18:02
Replies: 2
by erir04 » 12 Sep 2012, 00:23

2 Replies

1734 Views

Last post by erir04
13 Sep 2012, 18:02
Dudas OTRS

Last post by rhynosth « 10 Sep 2012, 19:51
Replies: 2
by rhynosth » 07 Sep 2012, 16:43

2 Replies

2533 Views

Last post by rhynosth
10 Sep 2012, 19:51
Ayuda con OTRS

Last post by rhynosth « 06 Sep 2012, 15:43
Replies: 2
by rhynosth » 05 Sep 2012, 19:15

2 Replies

2613 Views

Last post by rhynosth
06 Sep 2012, 15:43
Integracion de Nagios y OTRS

Last post by miguelmz « 05 Sep 2012, 09:23
Replies: 1
by rhynosth » 05 Sep 2012, 00:04

1 Replies

2192 Views

Last post by miguelmz
05 Sep 2012, 09:23
Ayuda despues de la Instalacion de OTRS

Last post by miguelmz « 04 Sep 2012, 18:26
Replies: 1
by rhynosth » 04 Sep 2012, 17:12

1 Replies

2083 Views

Last post by miguelmz
04 Sep 2012, 18:26
Documentación ITSM 3.1.x

Last post by miguelmz « 04 Sep 2012, 09:50
Replies: 1
by aaa » 04 Sep 2012, 08:49

1 Replies

2119 Views

Last post by miguelmz
04 Sep 2012, 09:50
Como cambiar campos de busqueda en tickets?

Last post by miguelmz « 07 Aug 2012, 11:56
Replies: 1
by cdelprado » 26 Jul 2012, 08:45

1 Replies

1755 Views

Last post by miguelmz
07 Aug 2012, 11:56
Problema Con customer backend

Last post by miguelmz « 07 Aug 2012, 11:51
Replies: 1
by motoquerocbr » 25 Jul 2012, 17:34

1 Replies

1481 Views

Last post by miguelmz
07 Aug 2012, 11:51
agente genérico para enviar e-mails automáticamente

Last post by miguelmz « 07 Aug 2012, 11:49
Replies: 1
by lschimit » 19 Jul 2012, 15:08

1 Replies

2091 Views

Last post by miguelmz
07 Aug 2012, 11:49
Editar Ticket

Last post by miguelmz « 19 Jul 2012, 14:04
Replies: 1
by cdelprado » 19 Jul 2012, 09:02

1 Replies

2451 Views

Last post by miguelmz
19 Jul 2012, 14:04
Agregar campos al registro (Costumer)

Last post by miguelmz « 22 Jun 2012, 15:32
Replies: 4
by necave » 17 Feb 2011, 18:34

4 Replies

5934 Views

Last post by miguelmz
22 Jun 2012, 15:32
Creacion de Tickets mediante email

Last post by miguelmz « 12 Jun 2012, 19:15
Replies: 1
by fritto » 12 Jun 2012, 18:15

1 Replies

2079 Views

Last post by miguelmz
12 Jun 2012, 19:15
Script para actualizar la versión

Last post by miguelmz « 28 May 2012, 19:38
Replies: 1
by aaa » 23 May 2012, 16:23

1 Replies

2129 Views

Last post by miguelmz
28 May 2012, 19:38
Bajada masiva de correos

Last post by miguelmz « 28 May 2012, 17:46
Replies: 1
by EstebanMonge » 25 May 2012, 16:03

1 Replies

1762 Views

Last post by miguelmz
28 May 2012, 17:46
Ver plantilla en la creación de un ticket

Last post by miguelmz « 23 May 2012, 09:06
Replies: 1
by dosp86 » 17 May 2012, 18:32

1 Replies

2753 Views

Last post by miguelmz
23 May 2012, 09:06
Problema con acentos

Last post by xaviercmx « 09 May 2012, 23:58
Replies: 5
by xaviercmx » 02 May 2012, 23:54

5 Replies

3612 Views

Last post by xaviercmx
09 May 2012, 23:58
OTRS Browser Survey

Last post by 1stGuardian « 07 May 2012, 10:36

by 1stGuardian » 07 May 2012, 10:36

0 Replies

1506 Views

Last post by 1stGuardian
07 May 2012, 10:36
Especificaciones generales de OTRS

Last post by miguelmz « 11 Apr 2012, 16:42
Replies: 1
by olimpo88 » 10 Apr 2012, 20:25

1 Replies

2229 Views

Last post by miguelmz
11 Apr 2012, 16:42
Poblar CMDB en OTRS

Last post by flipk12 « 27 Mar 2012, 21:23
Replies: 1
by bodhisattva123456 » 22 Mar 2012, 17:57

1 Replies

2068 Views

Last post by flipk12
27 Mar 2012, 21:23
Detecccion de los Customers desde el Directorio Activo

Last post by flipk12 « 26 Mar 2012, 21:44
Replies: 6
by eneko81 » 21 Mar 2012, 11:19

6 Replies

3435 Views

Last post by flipk12
26 Mar 2012, 21:44
Saludos y pregunta

Last post by flipk12 « 25 Mar 2012, 21:46

by flipk12 » 25 Mar 2012, 21:46

0 Replies

1031 Views

Last post by flipk12
25 Mar 2012, 21:46
Ticket asignado a cualquiera

Last post by miguelmz « 20 Mar 2012, 10:53
Replies: 8
by Gloria_Abascal » 12 Jan 2012, 17:47

8 Replies

4857 Views

Last post by miguelmz
20 Mar 2012, 10:53
Integracion de otrs

Last post by miguelmz « 16 Mar 2012, 09:50
Replies: 2
by Gloria_Abascal » 03 Feb 2012, 16:44

2 Replies

2289 Views

Last post by miguelmz
16 Mar 2012, 09:50
Proxy en OTRS????

Last post by markz_28 « 15 Mar 2012, 18:11
Replies: 2
by markz_28 » 17 Feb 2012, 19:15

2 Replies

2219 Views

Last post by markz_28
15 Mar 2012, 18:11
Custom Widget in Agent Dashboard

Last post by kevinpattison « 13 Mar 2012, 11:49
Replies: 6
by ds_otrs » 21 Feb 2012, 15:51

6 Replies

5860 Views

Last post by kevinpattison
13 Mar 2012, 11:49
problemas con las colas y los servicios

Last post by checo911mx « 22 Feb 2012, 19:30
Replies: 4
by gdlt88 » 12 Dec 2011, 18:11

4 Replies

3269 Views

Last post by checo911mx
22 Feb 2012, 19:30
Relación colas y servicios

Last post by checo911mx « 21 Feb 2012, 00:24
Replies: 1
by xaviercmx » 02 Feb 2012, 06:11

1 Replies

1850 Views

Last post by checo911mx
21 Feb 2012, 00:24
Problemas con adjuntos

Last post by checo911mx « 21 Feb 2012, 00:23
Replies: 1
by Gloria_Abascal » 01 Feb 2012, 19:22

1 Replies

1628 Views

Last post by checo911mx
21 Feb 2012, 00:23
Problemas al entrar al modulo de CustomerITSMChangeSchedule

Last post by afloresp « 16 Feb 2012, 18:28

by afloresp » 16 Feb 2012, 18:28

0 Replies

987 Views

Last post by afloresp
16 Feb 2012, 18:28
Gestor de incidencias + Gestor de Proyectos

Last post by Gloria_Abascal « 16 Feb 2012, 12:09

by Gloria_Abascal » 16 Feb 2012, 12:09

0 Replies

1214 Views

Last post by Gloria_Abascal
16 Feb 2012, 12:09
desaparecido estadisticas

Last post by Gloria_Abascal « 03 Feb 2012, 12:02
Replies: 1
by Gloria_Abascal » 30 Jan 2012, 19:51

1 Replies

1451 Views

Last post by Gloria_Abascal
03 Feb 2012, 12:02
Cambiar vínculos de CIs en la CMDB

Last post by mamorcillo « 31 Jan 2012, 10:00

by mamorcillo » 31 Jan 2012, 10:00

0 Replies

1245 Views

Last post by mamorcillo
31 Jan 2012, 10:00
Tickets escalados durante el tiempo fuera de oficina

Last post by jrsanche « 30 Jan 2012, 09:05
Replies: 2
by jrsanche » 24 Jan 2012, 09:52

2 Replies

1646 Views

Last post by jrsanche
30 Jan 2012, 09:05
paquete de estadisticas

Last post by carlosgallego « 30 Jan 2012, 00:19
Replies: 2
by Gloria_Abascal » 26 Jan 2012, 20:03

2 Replies

1806 Views

Last post by carlosgallego
30 Jan 2012, 00:19
new email ticket

Last post by carlosgallego « 19 Jan 2012, 23:00
Replies: 1
by branoma » 19 Jan 2012, 15:18

1 Replies

1720 Views

Last post by carlosgallego
19 Jan 2012, 23:00
Error en correos externos AYUDA POR FAVOR!

Last post by markz_28 « 19 Jan 2012, 18:31
Replies: 3
by markz_28 » 21 Dec 2011, 16:23

3 Replies

2730 Views

Last post by markz_28
19 Jan 2012, 18:31
Clientes

Last post by Gloria_Abascal « 17 Jan 2012, 17:19
Replies: 2
by Gloria_Abascal » 17 Jan 2012, 11:07

2 Replies

2210 Views

Last post by Gloria_Abascal
17 Jan 2012, 17:19
agentes y grupos

Last post by checo911mx « 16 Jan 2012, 17:29
Replies: 1
by Gloria_Abascal » 13 Jan 2012, 13:56

1 Replies

1762 Views

Last post by checo911mx
16 Jan 2012, 17:29
clientes

Last post by checo911mx « 16 Jan 2012, 17:26
Replies: 1
by Gloria_Abascal » 13 Jan 2012, 18:50

1 Replies

1780 Views

Last post by checo911mx
16 Jan 2012, 17:26
Consulta SLA y Prioridad

Last post by gusloira « 11 Jan 2012, 17:34
Replies: 1
by davidrivera » 24 Nov 2011, 14:28

1 Replies

1359 Views

Last post by gusloira
11 Jan 2012, 17:34
estado no cambia de nuevo a abierto

Last post by checo911mx « 11 Jan 2012, 00:07
Replies: 1
by juliuss » 30 Dec 2011, 00:28

1 Replies

1972 Views

Last post by checo911mx
11 Jan 2012, 00:07
Cambio de administrador

Last post by Gloria_Abascal « 29 Dec 2011, 14:22
Replies: 1
by Gloria_Abascal » 29 Dec 2011, 13:56

1 Replies

1307 Views

Last post by Gloria_Abascal
29 Dec 2011, 14:22
Otrs ver. 3.0.10 no envía mails

Last post by checo911mx « 15 Dec 2011, 17:00
Replies: 1
by juanmendoza » 06 Sep 2011, 18:04

1 Replies

2133 Views

Last post by checo911mx
15 Dec 2011, 17:00

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